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Micro Focus Data Protector OverviewUNIXBusinessApplication

Micro Focus Data Protector is #29 ranked solution in best Backup and Recovery Software. IT Central Station users give Micro Focus Data Protector an average rating of 6 out of 10. Micro Focus Data Protector is most commonly compared to Veeam Backup & Replication: Micro Focus Data Protector vs Veeam Backup & Replication. The top industry researching this solution is Computer Software Company, accounting for 34% of all views.
What is Micro Focus Data Protector?

Built on a unified architecture that leverages analytics and automation, Micro Focus Data Protector delivers comprehensive data protection, real-time intelligence, and guided optimization to ensure simple, reliable, intelligent and cost-effective backup and recovery that is just as agile as your current and future IT environments. By standardizing the backup and recovery of information spread across locations, applications, formats, storage platforms, operating systems, and hypervisors, Data Protector provides assurance for mission critical information from the core to the edge, across physical, virtual, and cloud infrastructures.

Micro Focus Data Protector is also known as Data Protector, OmniBack, HPE Data Protector.

Micro Focus Data Protector Buyer's Guide

Download the Micro Focus Data Protector Buyer's Guide including reviews and more. Updated: October 2021

Micro Focus Data Protector Customers

GSK Vaccines, Repsol, Vodafone Group, Siemens AG, Medium Enterprise Transportation Services Company

Micro Focus Data Protector Video

Pricing Advice

What users are saying about Micro Focus Data Protector pricing:
  • "The pricing is around $3,000 to $5,000. The charge additionally for support and to scale."
  • "Our licensing is on a capacity basis."

Micro Focus Data Protector Reviews

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Datacenter Engineer at Al Ittefaq Steel Products Company
Real User
Top 20
Great automation and very good data deduplication but lacks good reporting

Pros and Cons

  • "Data Protector is very good at automation. From the time of the backup, verification, and copy to tape, it is very good. I don't need to touch it, it will do it by itself."
  • "If you compare the solution with the same specific features and enhancements on another solution, Data Protector is expensive. This is especially true when compared to, for example, Veeam."

What is our primary use case?

 We primarily use the solution for data backups.

What is most valuable?

On the interface level of managing the backup, especially the history of the files that we are backing up, Data Protector is pretty good.

Implementation is pretty easy, depending on the number of clients.

The data deduplication is great.

The solution offers easy device detection. It's great for detecting devices you attach to the network. It doesn't matter if it's HPE StoreOnce or Data Domain, this solution will pick it up.

The catalog if very complete. Even if your file is eight years old, you'll be able to see it there.

Data Protector is very good at automation. From the time of the backup, verification, and copy to tape, it is very good. I don't need to touch it, it will do it by itself. 

What needs improvement?

It's annoying that you actually have to pay for the deduplication feature in order to use it.

Starting at around 2010, they haven't really changed their interface or added many new features. The console is dated. they need to make it more modern, add colours and better UI to make it more user friendly and attractive.

If you compare the solution with the same specific features and enhancements on another solution, Data Protector is expensive. This is especially true when compared to, for example, Veeam.

They are starting to create a cloud version of the Data Protector. The thing is, it's very hard to convince an administrator like me to switch to it, due to the fact that they are basically a hardware designed software. It was designed by a hardware engineer, that's why it looks and feels and operates like hardware. To change it to a software doesn't sit right. In comparison, when you use Veeam, you feel like you are managing a cloud. You feel that you are managing something on the top. When you're using Micro Focus Data Protector, on the other hand, you feel that you are directly communicating with the device. It's just as bumpy and not as satisfying as compared to Veem, which is compact and light.

Every time there is a backup running, I cannot predict anything, so I cannot say if it will back up the first time. Data Protector has a status bar. You need to wait and see.

Their flexibility of their reporting needs improvement. You cannot save. You need to copy/paste. It may have appeared flexible in the 1990s, however, it's 2020 now. We need a flexible reporting of all that is happening on the Data Protector. We don't need to focus too much on the data, we need to focus on the maintenance of the machine. There needs to be a focus on analytical reports. We need answers to questions like: "Am I going to lose capacity?" "Do I still have enough space?" "Do I still have enough capacity for the cloud?" Data Protector should analyze these things for you, and alert you if you need to increase capacity.  

The solution needs more mobile capabilities. If I cannot see your product on my mobile, you're not worth considering. Nowadays, that's a basic requirement for an administrator.

There is no place in the world that is not connected to the internet or IoT. There is a lot to be done that the competitors are already doing for the last four years. 

The solution needs to change their support agreement. It was changed from traditional to capacity. That means the product is now only targeting big companies. As it stands now, they cannot really market to smaller organizations because their capacity is not that much. Licensing should be flexible for small businesses all the way up to enterprise-level businesses.

Once you perform a backup for a huge amount of data, you cannot browse it. You cannot browse a specific characteristic of that data on the database in order to find a file. If the file is large, you need to restore it. With Veem, you can view it even if it's inside the archive. It gives you the assurance it's actually there. The solution needs to have a good explorer for administrators. I need to have the flexibility of viewing where I put my data. When it is going to the tape, the tape is totally encrypted. You need to restore it before you know what is inside. It's a big waste of time.

For how long have I used the solution?

I've been using the solution since 2007. It's been well over a decade.

How are customer service and technical support?

When the Micro Focus acquired this product, they changed the way it was supported. Before, when HP was doing it, technical questions were handled by after-sales support. Usually, they would take three days, at the minimum, to get help if you have of any trouble. 

The good thing about Data Protector is that they now have levels of support. They have three levels and you can request it personally. Basically, if the first agent doesn't detect your problem or solve the issue, the customer can take the initiative to say to the agent, "Now, we want to go level two". The agent does not make that call for the customer. 

As of just this year, technical support has really stepped up their game. They've changed. They're amazing.

Which solution did I use previously and why did I switch?

We have had backup solutions before, with another vendor, before we started with this solution in 2007

How was the initial setup?

The initial setup is mostly straightforward. An example of a complex installation for me, would be Microsoft Exchange. Micro Focus Data Protector is still a bit of a gray area, but it's easier. It's not modular. You always need to copy the whole SAN in order for you to achieve success.

It's an easy deployment. It's a basic server from the client to the device. It's a little bit of a two-step pattern compared to the Symantec Back Exec deployment, which is the simplest way to install your backup solution. With Data Protector, there are a few additional steps. That said, implementation is easy once you know what you're doing.

The length of time it takes to deploy is approximately 45 minutes for a single server. With clustering, it might take two hours. Now with SAN storage, it might take you a half-day, due to the configuration.

Give me a basic set up, and I can do it within 30 to 45 minutes. I can set the servers up, install the binary, have it detect the media, and then I can deploy the agent and backup any machine.

I don't have the storage inside my server, the storage is connected somewhere else. Connecting the configuration, depending on how I presented the device to the Data Protector, could be 30 minutes to half a day.

For maintenance, ideally, one site should have three engineers. However, in our environment, I am the only backup administrator for five sites. I would say that's understaffed for the solution.

What's my experience with pricing, setup cost, and licensing?

Recently, we've seen a huge improvement in the licensing team. They're now phenomenal.

Which other solutions did I evaluate?

I've also looked at Veem and have downloaded both solutions for free.

What other advice do I have?

We have a service level agreement with Micro Focus.

I cannot say that Data Protector is the perfect tool for my aim. Data Protector is losing to the competition day by day due to the fact that there are so many other features on the market. Data Protector doesn't need to copy their competition, but they at least have to have an offering that's equivalent. Especially now, looking at the console, there's been no money put into updates or UI, especially if you compare it from 2007 until the present day.

The technology itself is proven and it is working fine. 

I have a lot of machines, so I have room to play with the solution. Data Protector is great, however, after using Veem, I can see now where it could be improved. I'd rate it overall seven out of ten. If Data Protector offered a cloud version with better graphical interfaces, plus more analytics and reporting, I'd give it higher marks.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
AT
Storage & Backup Engineer at a computer software company with 10,001+ employees
Reseller
Top 20
VMware backup integration and cloud recovery lacking; good deduplication implementation with CAPA

Pros and Cons

  • "Deduplication implementation with CAPA is very good."
  • "VMware backup integration and cloud recovery is lacking."

What is our primary use case?

The primary use case is mainly for data protection for both short-term and long-term retention. We are resellers of Micro Focus and I am a storage and backup engineer.

How has it helped my organization?

Many colleagues complain about poor and complicated implementation of VMWare granular recovery

What is most valuable?

The feature I like the most is the deduplication implementation with CAPA. It's very good. 

What needs improvement?

I think the VMware backup integration and the cloud recovery is lacking. I also found it difficult to implement the granular recovery solution with Micro Focus for both VMware integration backups and for exchange integration backups. Implementing this solution was a big challenge. Other products like Veeam, or NetBackup have a simpler and more user friendly solution than Micro Focus. Implementation really should be more straightforward. I'd like to see stronger integrations, and an easier setup for granular recovery. It's a feature that plays a great role for data protection.

For how long have I used the solution?

I've been using this solution for 11 years. 

What do I think about the stability of the solution?

Stability depends on the platform. It's quite stable on a Linux platform but I've had bad experience in the past with Windows. I don't know if there is more stability with the new releases, but we abandoned the Windows platform for the core services of Data Protector. We're using Linux.

What do I think about the scalability of the solution?

The scalability is okay although there are issues regarding the database. If you're installing the solution in a physical machine, and you have to extend the database, it's not so easy.  With virtual machines, it's easy to extend it. Scalability depends on the type of installation. I suggest deploying the core as a manager that contains the database, then if you need to scale up storage, you can easily extend the virtual disk in a short time.

How are customer service and technical support?

Technical support has not been good recently and in several cases, I have found the solution myself. I would expect support to be able to manage these issues. 

Which solution did I use previously and why did I switch?

We currently also use NetBackup and Veritas which are both more open to other systems. There is also the Veritas fast solution for appliances together with the pro. With Micro Focus, you need to contact the vendor for equipment for the storage device, and for the new servers and the physical middle servers. NetBackup and Veritas only have one vendor and we get everything from them. It makes it easier to prepare bonds and to design a solution for customers. Veritas also has integration for cloud-native backup, and we have integration for the backup storage before the middle server. There is also good integration with VMware and Data Protector. Micro Focus is not like that. We need three different vendors to provide the same solution.

How was the initial setup?

The time it takes to set up a virtual machine with the software operating system is very quick if it's a new installation. But if it's an upgrade, it is quite difficult, because it takes time to convert the database to the new user. The performance of this product in the Windows platform is not great so we usually don't install it. With VMware, it is easy to attach the kit, the package ISO file. Then the setup is quite easy. In that sense, it's like the other products for this. It's probably more difficult than implementing in a network environment, with firewalls in between middle servers and clients, or between some manager and the new servers.

What about the implementation team?

Implementation was in-house

What's my experience with pricing, setup cost, and licensing?

This solution is a manager service. We resell this product with the manager service in our private cloud that we provide the customers so for us, it's a good price. However, I do think they should lower the price as there are other, better technologies available.

Which other solutions did I evaluate?

EMC Networker

What other advice do I have?

I would rate this solution a six out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Learn what your peers think about Micro Focus Data Protector. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
543,424 professionals have used our research since 2012.
EZ
Head of Virtualization and IT Services Area at a comms service provider with 1,001-5,000 employees
Real User
Top 20
Good stability but hard to use and lacks access to training

Pros and Cons

  • "The stability of the product seems to be quite good."
  • "Other tools seem to be easier to use."

What is our primary use case?

We primarily use the solution for our server backup and some Linux system backups as well as a backup for our SQL.

How has it helped my organization?

The main reason for usage is to protect our information. However, we've searching for new tools for increasing the volume of information and increasing platform protection. Unfortunately, Data Protector is not exactly the tool for that task.

What is most valuable?

The stability of the product seems to be quite good.

What needs improvement?

The solution isn't ideal for big data or large CRMs.

We have been lacking proper training on the solution. This seems to be a weak point of the product. They should offer better training for their users.

Other tools seem to be easier to use.

The solution should offer support for the backup of cloud platforms. The same system needs to work with replication and mirror sites, for example.

For how long have I used the solution?

I've been dealing with the solution for five years or so.

What do I think about the stability of the solution?

The stability of the solution is quite good. There aren't bugs or glitches. It doesn't crash or freeze at all. It's reliable.

What do I think about the scalability of the solution?

As this is an appliance, the scalability is limited to the sizing. There's only so much capacity that is possible.

How are customer service and technical support?

It's difficult to get technical support and proper assistance for this tool.

How was the initial setup?

I've only worked with this particular company for eight months and they've had the solution for a number of years previous to my start. I did not play a role in the implementation and therefore can't speak to how easy or difficult the setup or deployment was for them.

I'm not sure how many people the company used for deployment or how many are needed for maintenance.

What's my experience with pricing, setup cost, and licensing?

I don't have any insights into the licensing or costs. It's not an aspect of the solution that I handle directly.

Which other solutions did I evaluate?

We're currently planning on changing out backup tools. At the moment we're looking at Veeam and Barracuda. We have some systems deployed by Spanish users and they already use Barracuda, which is why we are considering it. We're taking licensing costs into account, however, we're finding that the most visible difference is the user interface as well as the style of use - for example, how to backup and recover data.

What other advice do I have?

We're just a customer and an end-user. We don't have a special relationship with this company.

I'm not sure of the exact version we're using. It may be some iteration of version six.

I'd advise new users to implement the solution using a support person and good documentation and to make sure they are putting the correct data policies in place.

In the past, it was quite a good tool, however, now, due to a lack of training, or due to having a lack of staff that is trained in it, it is likely much easier to have something like Veeam, which isn't as complicated of a solution.

On a scale from one to ten, I would rate this product at a five. In comparison, I'd rate Veeam at an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
RagidKader
Lead Solutions Architect at a educational organization with 1,001-5,000 employees
Real User
Top 5
They need to focus more on hardware-based instant recovery, client recovery, and cloud abilities

Pros and Cons

  • "It is a traditional backup model. If you talk about file server and the official Windows database, it's a stable product."
  • "Micro Focus Data Protector must improve its overall evolution record. They need to focus on hardware based instant recovery, client recovery, and cloud ability. Now there is no cloud ability."

What is most valuable?

The world has changed, growth is happening towards cloud capabilities, and this product is not that developed. If you were to ask me what I like about Micro Focus Data Protector previously, I would say that this product is a single platform manager. At that time there was not any competition. You got the backup guaranteed even if it took some time, but in the they recovered the file. It was a really strong backup solution which contained a single license for tender services. But now the world has changed. There is instant recovery available but they're still an application based backup model. They didn't evolve.

What needs improvement?

Micro Focus Data Protector must improve its overall evolution record. They need to focus on hardware-based instant recovery, client recovery, and cloud abilities. Now there is no cloud ability.

Another thing they need to work on is that they still lack bare-metal VM and bare-metal recovery models.

The third issue they need to improve, and at the top of the list, is that with the RTO and RPO, we cannot come to a customer as an industry best. Because what happens when you sell is that recovery takes the longest time. This is the pain point in the solution, that it takes time compared to instant recovery.

In terms of additional features I would like to see included in the next release of Micro Focus Data Protector, I will be looking for instant recovery features and for better reporting. To sum up, instant recovery and cloud ability (backup to cloud, return to cloud and restore).

For how long have I used the solution?

I have been using Micro Focus Data Protector in my current environment for about one and a half years and almost seven years total.

Currently, I can only give negative feedback because my experience in its current state is not up to the mark.

What do I think about the stability of the solution?

It is a traditional backup model. If you talk about file server and the official Windows database, it's a stable product.

But in the VM, nobody is looking for backup for the sake of backup, you are looking at backup for the sake of recovery. It's not frequent, but it happens, so any backup solution should not be focused just on what to backup but focused on how fast they can recover the data. That is the idea of Rubrik. The other competitors don't focus on backup, they focus on recovery. They talk about the instant recovery in backup, the RPO and RTO. When you talk about relation, the focus is towards stability and client complaints. And they still don't have their own dedicated hardware for the backup.

Which solution did I use previously and why did I switch?

So I went from the Omni Backup to HP Data Protector to Micro Focus Data Protector. I have seen all three transition products. They have stopped developing. I don't know why that happened.

What other advice do I have?

On a scale of one to ten, I would give Micro Focus Data Protector a three or three point five at the highest. If somebody wants to argue, I can go up to three point five, otherwise, three. It is very simple - they have not adopted the latest technologies. Micro Focus Data Protector works, but it's very slow and for the environment I'm running in there are better backups.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Aamir Majeed
Storage / Backup Administrator at a pharma/biotech company with 10,001+ employees
Real User
Top 20
Strong Integration With HP Storage But Not As Comprehensive As Other Solutions

Pros and Cons

  • "Integration with HP storage is a very strong point for Micro Focus Data Protector. It is the best solution for general operations like backup and restore. Zero downtime backup (ZDB) is one very important feature, which is basically the integration with the storage array. It is a very strong feature. We're using storage with snapshots with this integration."
  • "In general, you can say that Micro Focus Data Protector is behind in capabilities when compared with other backup solutions, such as Commvault, Symantec, NetBackup, but it is very strong for certain use cases such as array integration. We are using it in production even now. There should be some kind of cloud integration and archiving solutions. I think this is the area they need to focus on."

What is our primary use case?

The primary use case is integration with the HP storage unit. There is an HP product line called HP High-End Storage. We are primarily using Micro Focus Data Protector for SAP RT application, which is an earlier version. 

What is most valuable?

Integration with HP storage is a very strong point for Micro Focus Data Protector. 

It is the best solution for general operations like backup and restore. Zero downtime backup (ZDB) is one very important feature, which is basically the integration with the storage array. It is a very strong feature. We're using storage with snapshots with this integration. 

What needs improvement?

In general, you can say that Micro Focus Data Protector is behind in capabilities when compared with other backup solutions, such as Commvault, Symantec, NetBackup, but it is very strong for certain use cases such as array integration. We are using it in production even now.

There should be some kind of cloud integration and archiving solutions. I think this is the area they need to focus on.

For how long have I used the solution?

We have been using Micro Focus Data Protector for six to seven years. 

We have been using HP solutions, comprising HP servers, storage, and even the HP operating system unit, for five to seven years. Micro Focus Data Protector was configured and installed during the last tech research around six to seven years ago, and it is still in production. Currently, we have replaced the solution with some other solution, but for the older tech research, Micro Focus Data Protector is still working.

What do I think about the stability of the solution?

We're relying on this backup for our very critical core application. It's really good all the time for backup and restore operations. We never faced any issue. You can say it is a very smooth and stable experience.

What do I think about the scalability of the solution?

Scalability of Micro Focus Data Protector is good. There may be tens of thousands of users currently in our company.

How are customer service and technical support?

The technical support is really good. They're always very cooperative and really very good. The support experience is actually very good.

How was the initial setup?

I was not there at that time. It shouldn't actually take much time, maybe a few weeks or one month.

What about the implementation team?

It was deployed by HP. Their deployment team installed and configured everything.

What other advice do I have?

It is a very good product if you want to go for the ZDB backup or the array integration with HP products. In general, when comparing Micro Focus Data Protector with other backup solutions, such as Commvault, NetBackup, or any other vendor, they are much more comprehensive and have much more capabilities.

I would rate Micro Focus Data Protector a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
StevenJamal
Enterprise Engineer at Computech Limited
Reseller
Top 20
Has an easy setup but is only available on-premise

Pros and Cons

  • "The initial setup is straightforward if you understand Data Protector."
  • "I don't like this solution so much because it's very technical and compared to Commvault and Veeam, it's not so user-friendly. The interface needs improvement."

What is our primary use case?

The primary reason clients purchase this solution is for backup.

What needs improvement?

I don't like this solution so much because it's very technical and compared to Commvault and Veeam, it's not so user-friendly. The interface needs improvement. 

It was sold to another company, I haven't seen a lot of improvement that they have done. 

For how long have I used the solution?

I have been using it for six years. 

What do I think about the stability of the solution?

It is not a stable product because I found that it's only dedicated to HP products. 

What do I think about the scalability of the solution?

Scalability is not good because for us if we buy 10GB and want to upgrade there's no provision to upgrade easily. You must consult with the HP support team. As opposed to Veeam where you just buy their license then they upgrade it or with Commvault you just buy their license and then the user can upgrade.

How are customer service and technical support?

The support nowadays isn't so good because in order to get support you have to have a support contract. 

Which solution did I use previously and why did I switch?

Commvault is an enterprise backup solution that does both virtualization, on-premise, and cloud and also does outside replication.

How was the initial setup?

The initial setup is straightforward if you understand Data Protector. The deployment takes around two days. You need a consultant for the deployment. 

What's my experience with pricing, setup cost, and licensing?

The pricing is around $3,000 to $5,000. The charge additionally for support and to scale.

What other advice do I have?

Considering the data report and also the possibility of maintenance and support, I would advise going for Veeam or Commvault because of the free trial security and backup possibility data protection, which is on-premise, cloud, and replication. This cannot be done by Data Protector. 

I would rate it a six out of ten. It only has the option for on-premise while the other solutions can do on-premise, cloud, and replication use the same interface. They should improve it to have a replication feature and do backups within the cloud. It can be a good device to use.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
XT
Backup Administrator Individual Contributor at a financial services firm with 10,001+ employees
Real User
Top 20
An automated backup and recovery software with an easily manageable file system backup, but the scheduler setup could be better

Pros and Cons

  • "The normal file system backup is easy to manage, and our success rate is quite high."
  • "The scheduler setup could be better. We are facing some issues scheduling the job based on our requirements."

What is our primary use case?

We use Micro Focus Data Protector to back up all our infra servers, plus file share and some VM backup.

What is most valuable?

The normal file system backup is easy to manage, and our success rate is quite high.

What needs improvement?

The scheduler setup could be better. We are facing some issues scheduling the job based on our requirements. Furthermore, if we want to change something, we have to run it through all the policies one by one. They don't have a central place to modify and apply it to all the policies. The virtual environment backup could also be better.

For how long have I used the solution?

I have been using Micro Focus Data Protector for four years.

What do I think about the stability of the solution?

It's a stable solution, but every upgrade is such a headache. For example, we currently have to upgrade to a new version, but somehow the connection to storage isn't happening because there are issues with the library.

What do I think about the scalability of the solution?

Micro Focus Data Protector is scalable. It's quite simple as we can just add on more media to fulfill all the requirements. Right now, a few thousand people use this solution in our organization.

How are customer service and technical support?

We had a few cases through email, but one pain point is that they always go through to level one, go to level two, and so on. They spend a lot of time explaining what's going on before the problem is solved. 

Which solution did I use previously and why did I switch?

Previously, we used Veritas Backup Exec. So, compared to Veritas Backup Execs, it's a little bit cheaper.

How was the initial setup?

The initial setup is quite straightforward, like Master Media Server. 

What's my experience with pricing, setup cost, and licensing?

Our licensing is on a capacity basis.

What other advice do I have?

I wouldn't recommend Micro Focus Data Protector to be used as a cloud backup. But for on-premise and file share use, it's quite okay.

On a scale from one to ten, I would give Micro Focus Data Protector a seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SR
Sr. Manager - IT Systems at a transportation company with 501-1,000 employees
Real User
Top 5Leaderboard
Easy to use and scalable with a straightforward setup

What is our primary use case?

We primarily use the solution as a backup. It basically backs up all of my premium items.

What is most valuable?

It's a good product that's pretty easy to use. The solution is scalable.  The initial setup is rather straightforward.

What needs improvement?

It would be ideal if they could improve their level of support.

For how long have I used the solution?

We've been using the solution for eight years or so. It's been a while. 

What do I think about the scalability of the solution?

The product is scalable. If a company wants to expand it, it can do so. It's not a problem.  We have less than 100 people on the solution right now. 

How are customer service and technical support?

The level of support is lacking. They need to step up the…

What is our primary use case?

We primarily use the solution as a backup. It basically backs up all of my premium items.

What is most valuable?

It's a good product that's pretty easy to use.

The solution is scalable. 

The initial setup is rather straightforward.

What needs improvement?

It would be ideal if they could improve their level of support.

For how long have I used the solution?

We've been using the solution for eight years or so. It's been a while. 

What do I think about the scalability of the solution?

The product is scalable. If a company wants to expand it, it can do so. It's not a problem. 

We have less than 100 people on the solution right now. 

How are customer service and technical support?

The level of support is lacking. They need to step up the level of service they offer. We aren't 100% satisfied. They are friendly, however, they aren't really flexible. 

How was the initial setup?

The installation is pretty straightforward and simple. It's not too complex or overly difficult. A company wouldn't have any trouble setting it up.

The deployment is fast and likely you can have it up and running in a day.

You don't need a big technical team to handle deployment and maintenance. You might just need two people who are engineers. 

What about the implementation team?

I handled the implementation by myself. I did not need the help of any integrators or consultants at the time. 

What's my experience with pricing, setup cost, and licensing?

The product is reasonably priced. It's not too expensive. 

What other advice do I have?

We're currently using version 10 of the solution. 

I'd rate the solution at an eight out of ten. It's pretty good. 

I'd recommend the solution to others. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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