We just raised a $30M Series A: Read our story

Micro Focus Data Protector OverviewUNIXBusinessApplication

Micro Focus Data Protector is the #29 ranked solution in our list of best Backup and Recovery Software. It is most often compared to Veeam Backup & Replication: Micro Focus Data Protector vs Veeam Backup & Replication

What is Micro Focus Data Protector?

Built on a unified architecture that leverages analytics and automation, Micro Focus Data Protector delivers comprehensive data protection, real-time intelligence, and guided optimization to ensure simple, reliable, intelligent and cost-effective backup and recovery that is just as agile as your current and future IT environments. By standardizing the backup and recovery of information spread across locations, applications, formats, storage platforms, operating systems, and hypervisors, Data Protector provides assurance for mission critical information from the core to the edge, across physical, virtual, and cloud infrastructures.

Micro Focus Data Protector is also known as Data Protector, OmniBack, HPE Data Protector.

Micro Focus Data Protector Buyer's Guide

Download the Micro Focus Data Protector Buyer's Guide including reviews and more. Updated: October 2021

Micro Focus Data Protector Customers

GSK Vaccines, Repsol, Vodafone Group, Siemens AG, Medium Enterprise Transportation Services Company

Micro Focus Data Protector Video

Archived Micro Focus Data Protector Reviews (more than two years old)

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
Zied Chelbi
Project Engineer at Tunelec
Real User
An excellent product for enterprises that offers unlimited scalability

Pros and Cons

  • "Regarding scalability, it's unlimited with Data Protector. You can link multiple installations and let them work together. They can share backup devices. You have many possibilities with Data Protector. It's very proficient."
  • "People prefer Veeam because the interface is easier, and Data Protector is difficult in comparison."

What is most valuable?

The most valuable feature for me is the duplication.

With Micro Focus, which works with the HP hardware, you don't need to use interfaces. With other solutions like Backup Exec, etc., you have to run an additional API in the background. It impacts your systems. It's not the same when you are using Micro Focus directly with the HP hardware. This solution is more efficient. If you use another solution, you need to use an additional API. The people who designed Micro Focus were from HP, which is why they work so well together.

What needs improvement?

The solution would be improved if it would work with OpenStack.

People prefer Veeam because the interface is easier, and Data Protector is difficult in comparison.

Data Protector is beginning to integrate virtual machines. Customers, however, find it more comfortable to work on a virtual machine, for example, with Veeam Backup. They find it easier, once again, because the interface is easier.

For how long have I used the solution?

I've been using the solution for ten years.

What do I think about the stability of the solution?

Stability isn't perfect. You have issues from time to time. 

I'm working on multiple cases, so I'm able to see what is not working with the software. Micro Focus, however, continues to refine the product, which is one of the strengths of the solution. They have new versions every month to fix problems. We advise clients from time to time to upgrade to improve stability. 

With new installations, incidents can occur sometimes. If you have an incident that affects the backup server, it can impact the software and create a bug. There are people from Micro Focus - high-level people - that can help and take control of the solution remotely to troubleshoot issues.

What do I think about the scalability of the solution?

Regarding scalability, it's unlimited with Data Protector. You can link multiple installations and let them work together. They can share backup devices. You have many possibilities with Data Protector. It's very proficient.

Which solution did I use previously and why did I switch?

I didn't previously use a different solution.

How was the initial setup?

The initial setup is complex. You have software to install on all of the machines and communication to set, including security communication. It's a delicate process, and it's not something common and easy to do. Normally we plan downtime with the customer. For a big enterprise, we take nearly a week to upgrade the solution.

Occasionally, we have problems when upgrading. Sometimes there's something that's not automated and you need a specialized person that can do the upgrade or the installation for you.

What about the implementation team?

We installed the solution. We are an integrator.

What other advice do I have?

We essentially handle enterprise solutions. We work with enterprises that have their own cloud and machines to back up their systems.

I would rate this solution ten out of ten.

If you are an enterprise, and you need a strong backup solution, Micro Focus is for you. For me, it's the best.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
OZ
Infrastructure Section Head at citystars Properties
Real User
Reliable solution that enables us to do different backups for different databases

Pros and Cons

  • "The feature that was most valuable was that we could restore one mailbox and we could do different backups for different databases."
  • "It's very expensive compared to Veeam and other similar solutions."

What is our primary use case?

We are using the on-prem version of this solution. We use the software for both the Microsoft application backup and Oracle backup.

We are planning to switch to Veeam in the next six months.

What is most valuable?

The feature that was most valuable was that we could restore one mailbox and we could do different backups for different databases.

What needs improvement?

I'm sure Data Protector has improved because we have an old version and I think the new versions have many new features but I'm not familiar with them. The version we are using now does not work with virtual machines and it lacks many features. I'm sure the new version is better. It has many functions that can compete with Veeam, but the problem is that its price is more expensive. It's very expensive compared to Veeam and other similar solutions.

We changed Microsoft to a virtual environment, so in a virtual environment, we could not do a backup with the version we're using. It doesn't work with a virtual machine. In addition, we could not restore the machine. This is the main problem with it. 

We are switching to Veeam because Data Protector is lacking good virtualization features and because the cost is very high.

For how long have I used the solution?

We have been using this solution for ten years.

What do I think about the stability of the solution?

The solution is very stable but we had some problems with our VTL although, this is a hardware problem.

What do I think about the scalability of the solution?

The scalability is good. 

We have three users using this application: Infrastructure section head, one senior infrastructure administrator, and one infrastructure administrator.

We require two staff members for the maintenance of this solution. We use this solution daily. 

How are customer service and technical support?

Their technical support is good. When we wanted to change our partner and to have the support from another partner, we didn't find any partner in Egypt that could help us. We didn't know that HP is not responsible for this solution. When we bought it, it was HP Data Protector and now it's Focus. It was very hard to know this. We sent a request to Focus, but they didn't respond to our request.

Which solution did I use previously and why did I switch?

Before this solution, we were using a Linux platform and we were using an open-source program, I don't remember the name. We switched from Linux to Microsoft. 

How was the initial setup?

The initial setup was complex. It was not easy. Data Protector itself is easy to install, but sometimes when we re-install it, it doesn't work and some agents do not work properly especially for Microsoft and for Unix.

Our deployment was done in 2008 and it took two to three days to finalize our deployment, the agents, and everything and to be sure that all backups were working well.

What about the implementation team?

We used a partner for the deployment. We had a good experience with them.

What's my experience with pricing, setup cost, and licensing?

The licensing cost was not annual. We didn't pay any license. We paid when we deployed and we didn't pay for anything after that. There were no additional fees after the initial payment. 

What other advice do I have?

The solution is very stable, it was very helpful. We are confident that when we do a backup, we are sure that we can restore it which is very valuable. It's very reliable and we are confident when doing a backup, we could restore it. 

I would rate it an eight out of ten. It is very stable and we trust it but we've had some problems with it which is why I would deduct two points. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Micro Focus Data Protector. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,608 professionals have used our research since 2012.
BolajiOlaloku
Enterprise Storage Management and UNIX System Administration+. at Access Bank Plc
Real User
A good, stable solution but it should be more intuitive

Pros and Cons

  • "The solution allows us to be able to backup and exchange directly, to backup Microsoft exchange."
  • "The solution is not intuitive enough. I think they should work on the user experience and the graphical interface. These can be a lot better."

What is our primary use case?

We run all of the bank applications on it. 

What is most valuable?

The solution allows us to be able to backup and exchange directly to backup Microsoft Exchange.

What needs improvement?

The solution is not intuitive enough. I think they should work on the user experience and the graphical interface. These can be a lot better.

For how long have I used the solution?

I've been using the solution for one year.

What do I think about the stability of the solution?

I would give the stability a rating of seven out of ten. There are still some improvements to be made in terms of ensuring stability in the product.

What do I think about the scalability of the solution?

Scalability is very good. Right now, we have ten users, including backup administrators, compliance, and audit. The backups run every day.

How are customer service and technical support?

I would rate technical support as six out of ten. They don't respond in a timely manner when you report issues.

How was the initial setup?

The initial setup was complex. It's because it's not user-friendly. I think they can work a lot harder at making the solution more intuitive. Deployment took about two weeks. For deployment and maintenance, we only needed two people.

What about the implementation team?

We used a reseller that helped with the deployment. They were fantastic. I liked them a lot.

What's my experience with pricing, setup cost, and licensing?

For us, the solution is bundled with other HP licenses, so I can't say how much the licensing is exactly. There are no other costs above the standard licensing fee, however.

What other advice do I have?

We are using the on-premises version of the solution.

In terms of advice that I would give to those thinking about using the solution, I'd say this: it's a very good application. It does the job. It can be better, but it does the job. It does everything any basic backup application should do. The interface could be more intuitive and more colorful to help with its ease of use.

I would rate the solution seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
HH
IT Project Manager at a media company with 501-1,000 employees
Real User
The technical support is very slow and the reporting function needs improvement

What needs improvement?

I would like to see an improvement in the reporting feature of this solution as it is really bad. It needs to include important views and dashboards so that we can configure the functions we need. They should also improve their technical support to make the response time faster.

For how long have I used the solution?

We've been using this solution for about seven years now.

What do I think about the stability of the solution?

This solution is quite stable because we have only three users. I am not sure if we will increase our usage soon.

How are customer service and technical support?

The technical support was very slow.

How was the initial setup?

The initial setup was really complex. I am not at all impressed by this solution. It was difficult to…

What needs improvement?

I would like to see an improvement in the reporting feature of this solution as it is really bad. It needs to include important views and dashboards so that we can configure the functions we need. They should also improve their technical support to make the response time faster.

For how long have I used the solution?

We've been using this solution for about seven years now.

What do I think about the stability of the solution?

This solution is quite stable because we have only three users. I am not sure if we will increase our usage soon.

How are customer service and technical support?

The technical support was very slow.

How was the initial setup?

The initial setup was really complex. I am not at all impressed by this solution. It was difficult to find anyone here in Denmark to help us with the setup because my experience was that everybody was moving away from this solution. So we had to do the installation ourselves.

What other advice do I have?

I really wouldn't recommend others to use this solution - especially when it comes to the technical support. I rate this a five out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Abuzaid Saad
Head, IT Network, Security & Data Center at ARABSAT
Real User
Protects valuable assets, but the reliability needs to be enhanced

Pros and Cons

  • "Performs the backup properly and protects our data."
  • "The technical support is poor and should be improved."

What is our primary use case?

Our primary use case is backing up our data and restoring it when required.

How has it helped my organization?

Our company assets are information and data. The product protects these valuable assets.

What is most valuable?

The most valuable feature is the protection of our data with the backup capability and performance.

What needs improvement?

Make it simpler to use, integrate with as many applications as possible, and improve the dashboard.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It is stable to a point, but it has room for improvement. I would not call it a very stable solution.

What do I think about the scalability of the solution?

The product is scalable, but it depends on the vendor's license as well as the customer's infrastructure.

How are customer service and technical support?

The support is not good and they should really work to enhance the customer support experience.

Which solution did I use previously and why did I switch?

Data Protector was our original solution. It shipped with our HP Printer.

How was the initial setup?

I found the initial setup to be ok. I would not say simple or complex, but medium.

Our goal is to have the simplest possible solution that will work without extra effort.

What about the implementation team?

The product was part of the backup solution that shipped with our HP printer, so we did not record a vendor implementation.

What's my experience with pricing, setup cost, and licensing?

I would not recommend this product to my colleagues.

Which other solutions did I evaluate?

We have looked at several including Cobalt, Upline, Veritas Backup Exec, and Dell EMC.

What other advice do I have?

If a company has no protection for their data and information then they need this product. However, the reliability needs to be enhanced.

Micro Focus needs to fix the current issues by working closely with customers to determine how it is that we can help.

Overall, I would rate this product a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Tuan Phan Anh
Technical Manager at ONE Corp.
Real User
Enables us to back up file data but it needs better UI Design for Ease of Use & Deployment

Pros and Cons

  • "I have used Micro Focus Data Protector for the file backup facilities. My primary use of the software is to backup file data."
  • "They should design the solution so that it is much easier for deployment and make the UI easy to use."

What is our primary use case?

I use the Micro Focus Data Protector for our corporate data backup requirements. That is the main business need for this product by our company.

How has it helped my organization?

I don't like any function of the Micro Focus Data Protector. Honestly, I hate the Micro Focus Data Protector. It's not really good.

What is most valuable?

I have used Micro Focus Data Protector for the file backup facilities. My primary use of the software is to backup file data.

What needs improvement?

The software needs to redesign the UI and they should organize the functions so that they are much easier to use. It's very hard to understand how to use the software.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

Micro Focus Data Protector is stable. I have one customer using it. The data center utilizes it. 

What do I think about the scalability of the solution?

It is scalable. We use it for our data center and website.

How are customer service and technical support?

We haven't contacted the technical support with Micro Focus.

How was the initial setup?

The initial setup is very complex. It's hard to understand how the components work together and how each component is related together. I read a lot of information but I still don't really understand MFDP. I don't spend much time on it, therefore it's hard to understand. 

The information about MFDP is easy, but the application of it is not easy. When I deploy the software, I only understand it because I have written down all the information.

It just takes a few hours to finish the installation and the configuration.

What about the implementation team?

I have deployed Micro Focus Data Protector myself with some technical issues and problems.

What other advice do I have?

The Micro Focus Data Protector solution is not really good, but it is "good enough" that it can help our client requirements. If I compare Micro Focus Data Protector with other solutions, MFDP just does not have enough complexity in the UI.

On a scale from 1 to 10, I would give Micro Focus Data Protector a seven. They should design the solution so that it is much easier for deployment and make the UI easy to use.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user548295
Senior Systems Engineer at a tech services company with 1,001-5,000 employees
Consultant
Supports multiple operating systems but lacks backup testing before recovery

Pros and Cons

  • "It's supports Unix, Linux, all of the OS's. It's very stable software."
  • "The new backup systems are using new mechanisms for the recovery phases; for example, VM, recovery and testing the backup before recovering it. These features are not available in Data Protector."

How has it helped my organization?

For backup testing, previously it was taking a long time, because we needed to restore all the machines and systems. Now, testing the backup machines is very fast.

What is most valuable?

It's supports Unix, Linux, all of the OS's. It's very stable software, we have been using it for many years now. It's great.

What needs improvement?

The new backup systems are using new mechanisms for the recovery phases; for example, VM, recovery and testing the backup before recovering it. These features are not available in Data Protector. What we need to see is fast recovery and testing of backups.

The second thing is the license type. Because in Data Protector, if you need extra features, you need to buy the agents for these features. Some of the features are Terabytes, some of them are agents. There's some complexity in the pricing and licensing.

What do I think about the stability of the solution?

It's stable, but there are times when you need to open a ticket with vendor support. It is stable but when you are using any system, you need to open tickets from time to time.

What do I think about the scalability of the solution?

No problem with the scalability. There are many agents, anything I need, I can buy agents and do it with Data Protector. It's very scalable. But it's costly when we need to scale it.

How is customer service and technical support?

Data Protector is great software, but after we started getting support from Micro Focus, it was taking too much time, there was too much delay. That's why we are thinking of testing other backup software. It used to be helpful and very good. But with Micro Focus, now it's taking more time.

How was the initial setup?

I wasn't directly involved but I think it was straightforward, because the integrator who did the installation was an expert.

Which other solutions did I evaluate?

Commvault and Veeam, these are the options on the shortlist. We haven't made a decision because there are new features being added by Micro Focus to Data Protector. We need to see if the new features and updates - maybe up until the end of this year - cover our needs. Perhaps we will not change backup software. But if we find that no, there is still complexity in recovering and testing the backups, then we will choose one of the two above options. 

We requested a PoC from the vendors, just to see the features that are now available.

What other advice do I have?

When selecting a vendor, first of all we need local support, here in our country, so that we don't need to open tickets with the vendor every time. A lot of times we need to open a ticket with local integrators. This is how we choose our backup software.

A lot of the backup solutions have the same features or the features are similar, because when one of them adds a feature, the others, after a few months are are adding the same thing. So mainly, we're based on the local integrator, who is providing the support and who is doing the implementation, who has very good experience. Based on comparison ratings, we haven't found a lot of difference between, for example, the Commvault and Veeam.

If you have a complex environment, if you have different OS's - Linux, Unix, Windows - if you have backup to disk, Data Protector is a very good choice to cover the whole environment. But it will cost you a lot of money.

If you need to use more than one backup software, use Commvault and Veeam for the VM environment. I have been told that Commvault is very good with physical servers and other OS's, and this is why we need to test it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user334896
Senior Systems Administrator at a comms service provider with 51-200 employees
Real User
I've used it for 8 years now, since v5.5, and I've found that it backs up and restores our company's various systems without issue.

Pros and Cons

  • "It is very easy to use and the interaction with various systems is very handy."
  • "Faster VEAgent Restores"

How has it helped my organization?

I can backup and restore our company’s various systems without issue.

What is most valuable?

It is very easy to use and the interaction with various systems is very handy.

What needs improvement?

  • I'd like to be able to pause a job rather than to abort it; and
  • I'd like to know which file or folder is being backed up while the job is running.
  • Faster VEAgent Restores

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

In my experience, the customer service was very good and helpful.

Technical Support:

Technical support was very good.

Which solution did I use previously and why did I switch?

I used Backup Exec in a previous position. I only switched solutions because I changed changed jobs, and my current company uses Data Protector.

How was the initial setup?

Initial setup was straightforward.

What about the implementation team?

Implementation was done in-house.

What was our ROI?

Our return on investment has been better restorations.

What other advice do I have?

Get it and use it. Read the manuals well before implementing and have a test environment in place, especially for upgrades.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user487941
Diretor Tecnico
Vendor
Avoid using many LTO drives; when using fewer drives, the price will be extremely good

How has it helped my organization?

The flexibility when restoring Oracle/SAP data.

What is most valuable?

Backup of SAP/Oracle -- they are more robust than the competition.

What needs improvement?

Virtualization.

What do I think about the stability of the solution?

Delay when using a big Internal database.

What do I think about the scalability of the solution?

Same as above.

How are customer service and technical support?

Excellent when support in Brazil gets the ticket.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Very easy.

What's my experience with pricing, setup cost, and licensing?

Avoid using many LTO drives; when using fewer drives, the price will be extremely good.

Which other solutions did I evaluate?

How has it helped my organization?

The flexibility when restoring Oracle/SAP data.

What is most valuable?

Backup of SAP/Oracle -- they are more robust than the competition.

What needs improvement?

Virtualization.

What do I think about the stability of the solution?

Delay when using a big Internal database.

What do I think about the scalability of the solution?

Same as above.

How are customer service and technical support?

Excellent when support in Brazil gets the ticket.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Very easy.

What's my experience with pricing, setup cost, and licensing?

Avoid using many LTO drives; when using fewer drives, the price will be extremely good.

Which other solutions did I evaluate?

No, but I'm very familiar with CommVault.

What other advice do I have?

I'd go ahead if you're not planning on using it with Virtualization.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
IT Infrastructure Analyst at a manufacturing company with 10,001+ employees
Vendor
File system backup is the most valuable feature. Integration with the market applications must be improved.

Pros and Cons

  • "The file system backup (by far, the most used) is the most valuable feature."
  • "Integration with the market applications must be improved, such as MS Exchange, MS Active Directory, SAP and Oracle. Other backup tools are more efficient with the integrated backups."

How has it helped my organization?

The simplicity of the software since when it was deployed makes the training easy for the backup operators (there is a big rotation of employees in this area).

What is most valuable?

The file system backup (by far, the most used) is the most valuable feature.

What needs improvement?

Integration with the market applications must be improved, such as MS Exchange, MS Active Directory, SAP and Oracle. Other backup tools are more efficient with the integrated backups.

What do I think about the stability of the solution?

We encountered some stability issues. Before 2014, the system run over HPE-UX platform when some software issues were recurrent. After it moved to the x86 platform, these were reduced a lot (almost to zero).

What do I think about the scalability of the solution?

There were some scalability issues. In the older version 7.0, we reached the clients limit (500, if I'm not wrong).

How are customer service and technical support?

I would rate the technical support a six out of 10. The ticket takes too long to be forwarded to the superior levels of support.

Which solution did I use previously and why did I switch?

Since I have been working in my company, we have been using this software.

How was the initial setup?

The setup was simple, i.e., both the setup and the administration are simple. That's one of the advantages (maybe the only one) of the HPE Data Protector.

Which other solutions did I evaluate?

Before, we did not look at other solutions, but now we are analyzing other solutions, e.g., probably Veeam, Commvault and Veritas.

What other advice do I have?

The HPE Data Protector may not be enough to support your RPO/RTO needs, specifically for application integrated backups. Possibly, some complementary solutions will also be needed.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user339234
System Engineer at a government with 501-1,000 employees
Vendor
It provides us with reliable backups and restores., but the graphical interface needs to be improved.

How has it helped my organization?

It provides us with reliable backups and restores.

What is most valuable?

The reliability of HP Data Protector is the most valuable feature for us.

What needs improvement?

The graphical interface needs to be improved.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service: It's great. Technical Support: It's great.

Which solution did I use previously and why did I switch?

We used Arcserve 2000, and switched because Data Protector is more reliable and the licensing options are better.

How was the initial setup?

It was mostly straightforward.

What about the

How has it helped my organization?

It provides us with reliable backups and restores.

What is most valuable?

The reliability of HP Data Protector is the most valuable feature for us.

What needs improvement?

The graphical interface needs to be improved.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It's great.

Technical Support:

It's great.

Which solution did I use previously and why did I switch?

We used Arcserve 2000, and switched because Data Protector is more reliable and the licensing options are better.

How was the initial setup?

It was mostly straightforward.

What about the implementation team?

The implementation was done by a technical team from HP who had a great level of expertise.

Which other solutions did I evaluate?

We also looked at Symantec Backup Exec.

What other advice do I have?

It is fast, reliable, and its licensing policy is great.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user334902
SAP Basis & Systems Administrator at a retailer with 1,001-5,000 employees
Vendor
The software is integrated with Exchange Server, and lately SAP HANA.

What is most valuable?

SAP R/3 Integration is what I like best because our main production systems are SAP based with Oracle database, the “save-delete archive” feature is of ultimate use. It actually saves the Oracle archive file to the disk and after the save is verified it is deleted form the disk. That way you actually keep an eye on archive space on the physical disk and at the same time you are safe that no archives have been delete from the disk without been checked.

How has it helped my organization?

We started using this product back in 2000. At that point we mainly used the SAP R/3 Integration along with some filesystems backups. From that point on, the software started getting integrated with Exchange Server, and lately SAP HANA. The Data Protector software is getting along with the growing needs of our company.

What needs improvement?

I haven’t found any issues that need to get improved. The main purpose of this software suite (safely backup and restore main systems) is fully achieved. It was already implemented as the company’s first backup and restore solution. As the company evolved and the technology implemented evolved along, it seemed that the software adequately supported our systems.

For how long have I used the solution?

I've been using them since 2000.

What was my experience with deployment of the solution?

Generally no, but there were some issues that appeared when we first tried to deploy the software to a HANA database environment. However, they happened mainly because of the HANA database Linux environment.

What do I think about the stability of the solution?

Mainly, I can’t say that I have encountered major stability issues. At some point in time, patches fixed some minor issues.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Customer service is excellent with a ticket per call.

Technical Support:

Through the fifteen years of support from HP, you realize that many things have changed. But, above all, I have to say that technical support has remained at a constantly high level. Depending on the issue, each time, the support may be local or international. Nevertheless you will get your job done.

Which solution did I use previously and why did I switch?

This was the first backup and recovery solution.

How was the initial setup?

The initial set-up is very straightforward. Nothing special to be done, as it's got very friendly user interface.

What about the implementation team?

Back in 2000 the software was implemented by HP. I wasn’t present for the implementation, but after that, some upgrades and migrations has happened. Both HP Greece and an in-house software engineer have performed the projects. I have to say that the level of their expertise is more than adequate.

What was our ROI?

As we have most of our systems integrated to HP Data Protector, and because we have many daily and even hourly backups, I must say that we have a high ROI in our case.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing clearly depends on the systems that you plan to backup. How many systems do you have to backup (licensing), what kind of support do you prefer for your systems (24/7, 8/5) (pricing).

What other advice do I have?

You have to check the needs of your systems before you decide on your backup solution. Do you have many different platforms? Do you want to integrate the backup solution with a SAN environment? Do you want to use integrations (SAP R/3, Exchange Server, SQL, etc.)

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Assistant Consultant at Tata Consultancy Services
Real User
Top 20
Reliable on the server side for providing a trustworthy backend.

Pros and Cons

  • "The installation was simple and provided an easy way to install even on Unix servers. It has excellent features like deduplication."
  • "VM backups needs to be improved. They need to make it similar to the way Veeam and Commvault are doing the virtual backups."

How has it helped my organization?

It is really helpful in giving us a great backup and restore environment, and it's especially a great help in doing the granular recovery for VMs, SharePoint, and Exchange servers.

What is most valuable?

It is very reliable on the server side for providing a trustworthy backend. The installation was simple and provided an easy way to install even on Unix servers. It has excellent features like deduplication.

What needs improvement?

Reporting on scheduled backups via the advanced scheduling option are non-existent, and this needs to be available.

VM backups needs to be improved. They need to make it similar to the way Veeam and Commvault are doing the virtual backups.

What do I think about the stability of the solution?

We've had no issues with its stability.

What do I think about the scalability of the solution?

There have been no issues scaling it.

How are customer service and technical support?

Customer Service:

It's not good and needs to be improved.

Technical Support:

It's not good and needs to be improved.

Which solution did I use previously and why did I switch?

We were using EMC previously, and switched because this is easier to manage and it's cheaper.

How was the initial setup?

It was easy and there were no major difficulties.

What about the implementation team?

A vendor team came and performed the implementation. I recommend that you get a professional services team come and do it for you.

What was our ROI?

The ease of use for operators provides a quick response when restores are needed by the business.

What's my experience with pricing, setup cost, and licensing?

The licensing structure provides cost savings to business.

Disclosure: My company has a business relationship with this vendor other than being a customer: HP is also one of our customers. Partners.
it_user503607
Data Center Manager at a healthcare company with 51-200 employees
Vendor
Detects and secures new data sources without requiring manual configuration.

Pros and Cons

  • "Ability to automatically detect and secure new data sources without requiring manual configuration intervention."
  • "It can occasionally be inaccurate in its backup/recovery time estimates."

How has it helped my organization?

  • Customers have been able to utilize multiple data protection schemes to be implemented with a single point of contact.
  • Utilizing a single point of control has helped to maximize all current data storage technologies (AIT, LTO, DLT, etc.)
  • Allowed for the leveraging of the latest methodologies such as snapshots, dynamic mirrors, hypervisors, deduplication, compression (in-line, hardware and/or software), and encryption (with or without PKI integration).

What is most valuable?

  • Ability to automatically detect and secure new data sources without requiring manual configuration intervention.
  • Has an extensive support base for most data formats.
  • Natively allows the solution to be a ‘one-stop-shop’ for any enterprise data security requirements.
  • Seamlessly integrates database security (i.e., Oracle, Sybase, Microsoft SQL server).
  • Utilizes product APIs: Allows for the leveraging of the latest manufacturer product innovations without compromising data security or recoverability.

What needs improvement?

Data Protector's main single point of weakness is its GUI. While being very easy to use and intuitively constructed to present users with a minimal learning curve, nonetheless:

  • It can occasionally be inaccurate in its backup/recovery time estimates
  • It can sometimes reflect incorrect data quantities for a specific source stream

What do I think about the stability of the solution?

There have been some stability issues. As with any product remaining on the cutting edge of security and protection trends, utilizing the newest features comes with its share of caution by the user.

HPE Data Protector product support is always on the lookout for customer issues and provides patches and hot fixes immediately if presented with an undiscovered flaw.

It does have some issues better left behind. I am specifically thinking of Data Protector, Version 8, which went ‘off the rails’ fairly quickly and is best avoided.

Upgrading from Version 7 directly to version 9 is supported and strongly recommended.

What do I think about the scalability of the solution?

We did not have any scalability issues. One of the shining attributes of Data Protector is its scalability.

Data Protector can easily coordinate and maintain any user's storage deployment, regardless of the complexity. This includes:

  • Backing up a single server with a hand loaded DDS tape
  • Entire multi-petabyte data centers with remote site coverage
  • On-site/off-site storage duplication

How are customer service and technical support?

Customer Service:

HPE support (Tier 1) can be a bit frustrating (as with virtually all vendors) with their reliance on keywords gleamed from user support calls.

More often than not, they can point a user quickly to patches or support documentation to alleviate the issue at hand.

Backline support provides individual customer assistance with an amazing level of familiarity with any given user need.

This often leads to developing enduring lines of communications with the best and brightest developers anywhere.

Technical Support:

I would rate technical support as follows:

  • Tier 1: 6.5/10
  • Tier 2: 8/10
  • Tier 3: 9.5/10

Which solution did I use previously and why did I switch?

We previously used Backup Express and Alexandria. They were both file products. One lacked the breadth and depth of source compatibility, and the other had almost insurmountable configuration implementation issues.

How was the initial setup?

The installation was very straightforward. You simply:

  1. Point to a source to be secured
  2. Define a pool of media
  3. Define a backup device
  4. Create a schedule

Poof! You’re in business.

What about the implementation team?

Vendor interaction for basic to moderately complex deployments is usually not needed. For complex multi-site, multi-vendor, deployments, HPE provides a wealth of assistance to attack and resolve even the most convoluted enterprise environments.

For the most extreme, complex environments (FIPS, Tempest, DoD, etc.), HPE consulting provides excellent support from the initial design to complete overhaul/upgrade.

What was our ROI?

This is not a simple answer. ROI is almost immediate for basic, single data center deployments.

However, for complex multi-site, multi-vendor, encrypted, de-duplicated, WAN tuned deployments, ROI can be an ongoing challenge. Retention requirements can change quicker than IT budgets can be formulated.

What's my experience with pricing, setup cost, and licensing?

Pricing/licensing is Data Protector's single best offering. In its most basic environment, the only license required is for whatever target device is required.

If time and quantities permit the use of a single tape device, then there is no license cost above and beyond the initial base product purchase. (This includes a single tape drive license).

As your data environment grows, you can add as many sources as you like with no additional costs.

It is only when expanding the number of backup devices (tape drives/arrays, disk targets, etc.) that additional licenses are needed.

I personally have deployed this product at many customer sites and I only needed the basic, out-of-the-box license to protect an entire data center.

Which other solutions did I evaluate?

Other products (i.e., Backup Express, Alexandria) were pre-existing solutions which had become inadequate for the task at hand and required replacement.

What other advice do I have?

I cannot recommend a better solution for enterprise-wide data security and retention.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user620592
Technical Consultant at a tech services company with 1,001-5,000 employees
Consultant
Integrates into a virtualized environment. Solutions to issues are not included in new patches or versions.

What is most valuable?

It is more user-friendly. It integrates into a virtualized environment very easily.

How has it helped my organization?

The major issue we are facing in this product is Sybase database integration. We had resolved this somehow with the help of HPE by making changes in some Perl file.

However, it was not included in the next patch release. In the next upgrade to Version 9.0, it was not included either.

Every update or upgrade removes the changes in all the program files and the integration is stopped.

What needs improvement?

Old bugs or old issues should be implemented in the new releases if they are discussed with the technical team.

For how long have I used the solution?

I have been using this solution for approximately three years, starting with HPE Data Protector, Version 8.0, and upgrading to Version 9.0.

What do I think about the stability of the solution?

We have not had stability issues.

What do I think about the scalability of the solution?

We have not had scalability issues.

How are customer service and technical support?

Using technical support was a good experience. However, they were asking for more information before providing any support.

Which solution did I use previously and why did I switch?

I was using a different solution previously and switched because I went to a new company and a new environment.

Which other solutions did I evaluate?

Product, support, and implementation costs matter.

What other advice do I have?

Definitely use it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
JA
Senior Systems Engineer at a real estate/law firm with 1,001-5,000 employees
Real User
Allows you to restore backups and verify them. I would like to see faster updates.

What is most valuable?

  • Ability to manage
  • Ability to integrate with various products such as VMware, MS SQL, MS Exchange, and MS SharePoint
  • Ability to automatically verify backups

How has it helped my organization?

It allows us to have confidence in our backups and our ability to restore them.

Data Protector is a very mature product that allows custom backups, scheduling, and copying in a manner that reduces the amount of time spent with backups from an administrative point of view.

What needs improvement?

I am not happy with the support structure within HPE when things go wrong.

It takes longer than competing products to get updates to cover a new OS version or product version (i.e., a new version of SQL). This is necessary so that backups within those environments work properly.

The update to Data Protector to cover Windows Server 2012 for backing up the file system took months longer than many of Data Protector’s peers.

For how long have I used the solution?

I have administered Data Protector for almost 14 years.

What was my experience with deployment of the solution?

I did not encounter any deployment issues.

What do I think about the stability of the solution?

We had no stability issues since version 9.05 came out. There were some issues with versions 9.0 to 9.02 that caused a month’s long engagement with HPE support to get a patch to fix it.

What do I think about the scalability of the solution?

We did not have any scalability issues.

Each cell manager can handle hundreds of clients and dozens of backup jobs. If you need more, then you can add another cell manager and create a "manager of managers" setup to allow for clients to easily be moved from one manager to another. It’s hard to get the appropriate scale on the disk or tape backup system.

How are customer service and technical support?

When a complicated fault occurs, it can take a long time to get a resolution. I have had a few cases that wind up with the programmers and it can take months to resolve in those cases.

While fixes that come from such cases have resolved the problem every time, it is maddeningly frustrating to have such long waits.

In one instance, we had to keep calling support to get updates because they would not provide them otherwise.

Once you get beyond Level 1 and wait a long time for a hotfix or patch from Level 3 or beyond, I would give them a rating of 8/10.

Considering the long waits for fixes, if it’s more than an existing patch can handle, and the near worthlessness of Level 1, I would give technical support a rating of 4/10.

Which solution did I use previously and why did I switch?

We have used this product for the last 13 years. I do periodically review other solutions. Many have great features, but are too limited in scope for a shop that does not have a dedicated backup administrator.

Having to administer a different solution for each backup type would take too many resources for that kind of company.

Solutions like VEEAM are hard to justify.

Veritas NetBackup, while sporting much of the same feature set as Data Protector, does not have any compelling feature for my company to switch to it.

How was the initial setup?

The initial setup was pretty simple for anyone technically minded.

We took these steps:

  1. Built a server to host the Cell Manager (Windows, Linux, or Unix)
  2. Installed the cell manager (Windows executable or Linux/Unix package)
  3. Entered the needed information
  4. Installed the needed components to the clients.

It only really gets complex when you start using integrations such as Zero Downtime backups or VMware.

What's my experience with pricing, setup cost, and licensing?

Data Protector can get expensive. Each integration component is a license, mostly per client, that you have to buy,

If you are using disks for backups, it is licensed by terabyte.

If you are using tape drives, it is licensed per drive.

Once you are licensed and as long as you are paying support, the licenses can be transferred from version to version.

I have used the same licenses since Data Protector, Version 6, for my current employer. Other than adding licenses for capacity or have more integration, the base set has been the same for nearly 10 years. They are still in use with Data Protector, Version 9.

Which other solutions did I evaluate?

I didn’t evaluate any other options in my current job.

What other advice do I have?

Read through the manuals and best practice guides. They are well written and will get you up and running smoothly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user611967
Project Manager at a tech services company with 51-200 employees
Consultant
Backup solution that allows us to configure, backup, and restore data on our severs. I would like to see better data integrity.

What is most valuable?

The most valuable feature is the Integration with Oracle, MSSQL and Exchange. They are the easiest to work with.

Unlike some other backup solutions, the configuration and restoration of the data is really easy. Just check it and you are done. We don't have to meddle with configuration files or create several of them, as is the case with IBM Spectrum Protect.

The mailbox restore works wonderfully on Data Protector. The RMAN scripts created by the solution save a lot of time for the database department.

How has it helped my organization?

The process to restore a database from one server to another got really easy. It improved the amount of requests the backup administration unit could attend to.

What needs improvement?

They could really improve on the integrity. A lot of times I get the log error or no log message. To get my data, I have to scan the tape. It's not really the best way to go with the product. It should be more robust.

For how long have I used the solution?

I have used this solution since 2013.

What do I think about the stability of the solution?

The server is stable. The issues are regarding what was saved. Sometimes you have to read the tape to get what was saved.

What do I think about the scalability of the solution?

The migration to Data Protector 9 was a nightmare. Migrating to another version is really complicated. Adding more servers is easy.

When I tried to migrate the catalog, the history of backups got lost. HPE was working on a fix.

It's important that data history remains in all migrations. Otherwise, the solution cannot be used on environments with long expiration dates, such as in a bank where data must be kept for ten years.

How are customer service and technical support?

Technical support is not the best. They take a lot of time to solve complex problems, but at least you know they are trying their best.

Which solution did I use previously and why did I switch?

I used IBM Spectrum Protect for over five years. The company switched because the licensing costs were large.

How was the initial setup?

The installation was really straightforward. Just check the integration and you are done. The only consideration is that you must have a really powerful profile to do all the installations.

What's my experience with pricing, setup cost, and licensing?

Data Protector has one of the most flexible and affordable prices. I suggest the following:

  • Always check the expiration timeframe for the data
  • Keep the SLA actualized for every unit
  • Avoid backing up data without control and for longer period of times than needed

Which other solutions did I evaluate?

We evaluated Veritas NetBackup, IBM Spectrum Protect, and Microfost.

What other advice do I have?

It's a great product. You must read the logs every day to be sure that everything runs smoothly. It is really easy to backup and restore your data across all servers, something that IBM Spectrum Protect struggles to do.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user587901
Systems Engineer at a pharma/biotech company with 5,001-10,000 employees
Vendor
Brick-level restore helps me process daily restore requests.

What is most valuable?

The granularity of brick-level restore functionality is very valuable. We receive approximately 10 restore requests on a daily basis for your typical file/folder restore, with the odd Exchange mailbox restore request thrown in, just to keep me on my toes.

Backing up to disk (HPE StoreOnce 4900) has been valuable in reducing the man-hours in managing the backups, with the added bonus of backup replication for all jobs to the opposite HPE StoreOnce. Historically, all our backups onsite backed up directly to LT04 tapes. This method brought a lot of its own challenges: tape management, costs, man-hours; not to forget having to ensure all our backups completed within the scheduled backup window throughout the week/weekend was tight.

What needs improvement?

The reporting capabilities of HPE Data Protector are very limited and is the main area I feel that HPE Data Protector needs to improve on. The standard report options available with the product are adequate for generic reporting.

However, if you’re like me and want to get customised reporting, you then have a problem and you will need to purchase another licensed product: HPE Data Protector Reporter.

For how long have I used the solution?

I have used HPE Data Protector for six years.

What was my experience with deployment of the solution?

Deployment of our new HPE Data Protector 9 environment went quite smoothly, even with the addition of our HPE StoreOnce appliances, which were new to me and required a lot of planning in regards to scheduling/creation of backup stores, etc. Our HPE consultant was very helpful in assisting me in the execution of the new environment.

Part of this project was a requirement to migrate all the servers and data from the legacy Cell Manager (DP7) across to the new Cell Manager (DP9). This project has been very frustrating, as it has been fraught with technical issues. The main issue was a corrupt IDB (DP7). HPE support had worked on this issue for a long time. They had our entire environment in their labs and to date have not been able to resolve the IDB corruption. Currently, we are working with one of the HPE consultants to manage the export of the data via a custom script. Time will tell how successful this migration will be, but until then, I will just have to continue managing two onsite production DP environments.

How is customer service and technical support?

Customer Service:

I rate them 4/5. I cannot fault their customer service. Luckily, our customer service team is in the same locale as us, which is very helpful. Small things like this make a big difference to the customer service experience.

Technical Support:

Technical support gets 4/5. Mainly, the technical support is very good. You kind of have your preferred support guys working on your cases, than some of the other guys. Some of my own company’s users probably say similar about me and our team, but hey, that’s the way it goes!

What about the implementation team?

The implementation team gets 4/5. Implementation was through HPE consultancy.

Over the course of the deployment I had two different consultants. The first consultant got a promotion within HPE and the second consultant was from Italy. I now have a 3rd local Eire based HPE consultant that will be assisting and guiding me on the legacy IDB migration. I look forward to working with him, as his knowledge of the DP is outstanding.

What's my experience with pricing, setup cost, and licensing?

It’s important to get your licensing right as this will drastically Influence the pricing.

Consider the following:

  • How much Data is getting backed up on a weekly basis?
  • What are your Data retention policies?
  • How many different types of Integrations, i.e. Oracle DB’s /SQL /Exchange /SharePoint/VMware, etc., your company has? (These numbers could influence the licensing model you adopt, as the more integrations you have – the capacity licensing model may be the most cost effective.)

Which other solutions did I evaluate?

Luckily for me, I inherited HPE Data Protector.

I have evaluated other backup products for some of our overseas remote sites and found Veeam Backup and Replication 9 to be the best product to meet our needs.

What other advice do I have?

Implement the B2D technology, i.e. HPE StoreOnce, depending on your company setup. If a DR/FO is a requirement, consider another HPE StoreOnce in the DR/FO site and avail of the HPE StoreOnce replication capabilities.

Invest in HPE consultancy to help plan out the environment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user453399
IT Consultant at a aerospace/defense firm with 501-1,000 employees
Vendor
It enables us to back up to tape and restore files. We would like a direct plugin to VMware.

What is most valuable?

The most valuable feature is the ability to back up to tape. We can quickly restore files that have been deleted or are missing from the system.

How has it helped my organization?

It allows us to be more flexible with how we do our system backups.

What needs improvement?

We would like to have a direct plugin to VMware.

It could also be simplified, made more usable and manageable.

What do I think about the stability of the solution?

In the current version, it is very stable. We are currently a couple of versions behind. At this stage, it's very stable.

What do I think about the scalability of the solution?

It's designed for enterprise businesses. We're a small to medium business. It's more than perfect for us.

How are customer service and technical support?

I haven’t used technical support in the last couple of years.

Which solution did I use previously and why did I switch?

We have always been using Data Protector.

How was the initial setup?

Because of the version we were on, it was quite complex at the beginning.

What other advice do I have?

I would advise colleagues to try it. If it fits their system, then go for it.

Our most important criteria when selecting a vendor was cost.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user567678
Recruitment Manager at Bank of Georgia
Vendor
Syncing among devices is interesting. You can control your payments, your business, your email, and so on.

What is most valuable?

Using it on smartphones and laptops is valuable. Now I have seen a new version of the HPE smartphone and it is fantastic. Syncing among devices is very interesting to me.

How has it helped my organization?

It takes less time. You need fewer passwords. You need less of everything else. You have everything in one space; you can control everything: your payments, your business, your email, and so on.

What do I think about the stability of the solution?

It is stable. It is always up.

What do I think about the scalability of the solution?

It is scalable. I think it would be a great idea to show it to my colleagues and have them join us in using it.

How is customer service and technical support?

I have a special group, IT support. After some training, maybe it will be fully supported for us.

How was the initial setup?

The initial setup was complex in terms of IT, the business, and our technical support. I think it is possible for us.

What other advice do I have?

I would recommend this product to a colleague.

The most important thing to me is that I can trust the vendor. I never feel that I am on my own without support.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user568185
Data Center Specialist at Atea Sverige AB
Consultant
It integrates with the infrastructure layer. I would like to see more integration with virtual environments and platforms.

What is most valuable?

The most valuable feature is the integration with the infrastructure layer, for example, to storage systems like 3PAR. That is really valuable because you can use functions in the hardware platform to integrate with the functionalities in the Data Protector.

It provides secure and high availability platforms.

How has it helped my organization?

The organizations I work with that use the product are actually managing to get a higher availability figure. They can design their infrastructure to manage it in an easier way, so they need to spend less hours of management.

What needs improvement?

I would like to see more integrations with virtual environments and more integrations with platforms like SQL Server, Oracle, and SAP.

What do I think about the stability of the solution?

The stability is excellent, actually. It more or less depends on how often they release new versions, but the stability is extremely good.

What do I think about the scalability of the solution?

The scalability could be a bit better, actually, because that connects to the stability question. You don't enforce new functionalities in a stable product unless you're willing to accept some disturbances or destabilization of the product.

How are customer service and technical support?

The technical support is very good. They have both local and central skilled technical resources, so it's very valuable.

Which solution did I use previously and why did I switch?

We needed to move towards a new system because of the complexity in the environment. We were looking for ease of use.

How was the initial setup?

The initial setup was very straightforward.

Which other solutions did I evaluate?

We also considered Veeam and NetBackup. We chose HPE Data Protector because it is easy to use.

What other advice do I have?

When you evaluate products, take one important aspect, for example, ease of use; and then try to focus on that aspect when you compare it to different vendors.

Disclosure: My company has a business relationship with this vendor other than being a customer:
it_user568194
Head of Systems and Data Services at a financial services firm with 1,001-5,000 employees
Vendor
With the media library, our disk-to-disk backup is also backed up to the tape.

What is most valuable?

We use this solution for data deduplication. It also has the media library, so our disk-to-disk backup is also backed up to the tape. If there is data corruption in the disk-to-disk backup, we will have a copy on the tape.

Other solutions do not have this feature. If data corruption happens without this feature, you will be in trouble.

How has it helped my organization?

It is easy to recover our backup data using Data Protector.

What needs improvement?

I would like to have more capacity. This can be done by having more deduplication and compression. If they can compress the data more and more, we will save more space. We won’t need to pay for more and more space, especially in the Oracle databases, where we don’t get much compression.

I would like to see them address this issue, so we can have the Oracle database compressed to the maximum level.

What do I think about the stability of the solution?

The product is stable. We have had some issues here and there, but we have good people in support who can help us.

What do I think about the scalability of the solution?

This tool is scalable.

How is customer service and technical support?

In general, technical support is fine.

When it comes to hardware support, HPE will help you in a minimal amount time.

When in comes to software problems, you do not know when they will close your issues. They are unpredictable in terms of when they will get back to you. They are slower with software issues than with hardware issues.

How was the initial setup?

The initial setup was straightforward.

Which other solutions did I evaluate?

We are evaluating EMC.

What other advice do I have?

In addition to low cost, I am looking for stable systems.

When looking for a vendor, we look at the financial thing. We are looking to reduce costs. From the technical side, most of the competitors have the same technical capabilities. From the technical side, you can get what you are looking for here or there.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user568026
Director and Information Technology Responsible at Liebherr
Vendor
The most valuable feature is the number of agents available to back up our data.

What is most valuable?

The most valuable feature for me is the number of agents available to back up our data.

How has it helped my organization?

It provides one solution for all our backup needs.

What needs improvement?

We could use the ability to do snapshots for mass storage systems.

What do I think about the stability of the solution?

The stability is very good.

How is customer service and technical support?

Technical support is very good.

How was the initial setup?

The initial setup was 12 years ago. That’s a long time ago.

What other advice do I have?

I would advise colleagues to have a look at it, and maybe to choose it. The most important criterion when we select a vendor is the catalog of products, quality of the product, and the price.

What is most valuable?

The most valuable feature for me is the number of agents available to back up our data.

How has it helped my organization?

It provides one solution for all our backup needs.

What needs improvement?

We could use the ability to do snapshots for mass storage systems.

What do I think about the stability of the solution?

The stability is very good.

How is customer service and technical support?

Technical support is very good.

How was the initial setup?

The initial setup was 12 years ago. That’s a long time ago.

What other advice do I have?

I would advise colleagues to have a look at it, and maybe to choose it.

The most important criterion when we select a vendor is the catalog of products, quality of the product, and the price.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user567993
IT & BUSINESS SYSTEMS MANAGER at Meggitt
Vendor
It is easy to use. You can drill down amongst several backup versions to the specific files you want back.

What is most valuable?

When it's installed, the most valuable feature is ease of use. It's a little tricky to install straight out of the box and configure, because of the way the licensing module works. Once you get beyond that, it's very easy to use.

How has it helped my organization?

We don't utilize it the way it's supposed to be used. It's kind of like a back stop. For example, if an engineer accidentally deletes something, he raises a ticket and with a request to get his file back. Normally, the backup routines are run, and that's what we use Data Protector for. We just dive into that, pull it back, and say, there are half a dozen backups, and ask which one he wants. He says, "I want the one before I made the changes." We can't just apply a mindset here, or read his mind. They can drill it down to specifics. We can then drill the tool down to specifics. It does that process, and it does it well.

What needs improvement?

I know I am being picky, but the only thing that really tripped us up is the license model. It’s a wonderful product, but if they could change that model, it would be great.

I would like to get everything for 60 days, so I can turn on all the features that I want. I can get it all set up and then broadcast a message to somebody at HPE or their distributors. We could sort out our licensing then, because we will have time to work out what we want to do, and get it honed up first. Because we're all moving to a service base, it would make sense to do it that way.

What do I think about the stability of the solution?

To be honest, I don't think Backup Exec comes anywhere close to this tool in terms of stability. When you match it, and you use Backup Exec and Veeam together, you can get kind of close to this tool. However, you still don't get the granularity of the data. This solution is awesome. It is leaps ahead of Backup Exec, leaps ahead.

What do I think about the scalability of the solution?

We haven’t had to scale it, but the way it's set up, it can be scaled. Although my distributor will correct me, I do think it comes down to the licensing. The current license model isn’t complicated, but then it's not straightforward either.

What you have to do, and my distributor will shoot me down for saying this if I get it wrong, but you license the box or your data. Then you license the device you want to put your stuff on. If you want to scale it, you've then got to jump through the hoops to get the right licenses, and then go from there. That's one of the things that we hit first off. Once we got it up and running, it’s easy to use.

What we wanted was disk-to-disk replication. After we got that nailed down, we then wanted to replicate from disk to tape. We were told that we can't do that. We asked why not, and then we were told it doesn't let you do it unless you buy it with a license. That's what hurt, because then we have to go back through the loop of giving the business justifications. This just added to the frustration.

How are customer service and technical support?

To be honest, I didn't actually talk to anyone. The information that we needed was on the HPE website, so it was good that we didn't need to talk anyone. I dare say we would have had to talk to somebody in a different time zone. My distributor, who shall remain nameless, was actually quite helpful because what he said was, "Right before we start dialing numbers, eight hours back that way, jump on the HPE website, and see if you can find it there." We did find it.

Which solution did I use previously and why did I switch?

We viewed several things. We initially started off with Backup Exec, and then we had a homegrown thing which didn't work. This tool and Backup Exec will only run when you tell them to. We were frustrated with that because the engineers, being engineers, don't care. They just want their data and they want it now.

You can't do that in a backup environment. You have to plan, schedule, tell it what and when to monitor. We went forward with that. The only thing that even came close to doing what we wanted was Data Protector. So that is what we purchased.

We proved the tool as follows. We took quite a few of the senior management and told them we are going to stage a real-life crisis, without the rest of the staff knowing. We just turned the storage off. Everybody screamed and we asked, "Who needs what? What do you need? When do you need it?” We starting using the Data Protector service and we retrieved what they wanted. It took us two hours, but that two hours proved the point that Data Protector was the tool for us.

How was the initial setup?

The setup was a little complex. You follow the steps, which are very logical and straightforward. However, once you get beyond that, you start to define your backup process and that's when you fall over. If you haven't put a lot of thought in that up front, such as defining that you want to perform disk-to-disk backup and then replicate to tape.

In our justification, we didn't make that clear. When we went to talk to our business distributor, we were then given our disk-to-disk setup. Then we wanted to change to disk to app, so we had to repeat the painful process again.

Which other solutions did I evaluate?

We kind of matrixed it out, and said, "These do that, this does that." Every time we asked, "What's this Data Protector? What's that Data Protector?" By the time we'd done that little exercise, it became very clear how to proceed.

What other advice do I have?

I suggest getting Data Protector or lose my friendship. All kidding aside, if a colleague asked me for advice, I would say to seriously consider it.

Other tools come close, but what you have to realize, with everything that's happening, going forward, you'd be daft to consider other options, especially if you're on a HPE platform.

If you were running this tool on a Dell site stack, instead of HPE, it might be a different scenario. The HPE site stack can guarantee that there are no “gotchas” in there. If you're running Dell, then you would see that maybe it's not the product for you. Maybe you want something that is Dell equivalent, but I would still suggest giving Data Protector a darn good look. This solution does exactly what it says on the tin. I know that sounds cheesy, but the solution works as advertised.

When looking for a vendor, I look for know-how, support, and ease of use.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user568137
Distribution Engineering Specialist at Saudi Electricity Company
Vendor
Provides unified support for data, storage, and backup. I would like more integration with VMware and HPE RMC.

What is most valuable?

One of the most valuable features is its integration with 3PAR and StoreOnce. The integration is more important than the features.

How has it helped my organization?

The integration of the tool benefits our organization. The support is unified from one company for all data, storage, and backup processes.

What needs improvement?

In the next release, I would like to see more integration with VMware and HPE Recovery Manager Center (RMC). We don't have RMC, unfortunately. We are planning on getting it.

I have asked about the Data Protector and its integration with RMC. It is only integrated for managing and doesn’t go much deeper. This tool is also missing some configurations and functionalities that I want.

What do I think about the stability of the solution?

The tool and its functionalities are stable. You can find more features with other products, but they will be adding more features in the new version.

What do I think about the scalability of the solution?

This tool is scalable.

Which solution did I use previously and why did I switch?

We were using NetBackup. Although it has more features, we switched to this tool because it has single integration and single support.

How was the initial setup?

I was somewhat involved with the setup. It was in-between straightforward complex. The initial configuration takes time, as does the customization and fine-tuning of the jobs.

We're doing a huge backup for SAP. We do a backup every 10 minutes of very critical data. We don’t do the whole backup, but rather the database log backup. This data is really huge. It took us time to fine-tune it and make it better. HPE assisted us with this process a year and a half ago.

What other advice do I have?

I would suggest finding out what features you need before buying.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user567924
IT Manager with 1,001-5,000 employees
Vendor
We use it with just a client on servers, and then do backups. The license structure for advanced features can make it costly.

What is most valuable?

We bought it when it was a very simple product with a clear license structure, and it just did what we needed it to do.

What needs improvement?

The license structure for advanced features, such as backing up to disk or compression, can make the license pretty costly. That’s the main thing because we use it in a very simple way with just a client on servers, and then do backups. That license structure was really simple and cheap; but if you want to do a little bit more, then the structure gets pretty expensive.

For how long have I used the solution?

We have been using Data Protector for 15 years.

What do I think about the stability of the solution?

It has really improved over time. In the beginning, it was not a real enterprise solution but it has evolved into an enterprise solution.

What do I think about the scalability of the solution?

It is scalable. It has a nice relationship to the hardware that HPE has.

How are customer service and technical support?

It depends. It takes some time to get to the real person who knows how to solve the problem. So that's difficult with HPE. You need to pass the first level, a second level, and so on.

We get phone or WebEx sort of support.

Which solution did I use previously and why did I switch?

We have always used Data Protector in our organization.

How was the initial setup?

Upgrading the solution is straightforward. We do it ourselves without any help.

Which other solutions did I evaluate?

Every other year, we look at what's new in the market. We take a quick look, and scan to see what’s around to see if we should switch. We look mainly for vendor reliability. The support level should be good. For the past 15 years, we haven’t done much switching because there was no reason for it.

Still, there are other products that fill gaps in the backup market, like Veeam and other ones.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user567897
Senior Manager at Rolls Royce
Vendor
It synchronizes backups from different locations to our central data center for disaster recovery.

What is most valuable?

Data Protector is software that we use to make system backups. The feature we use the most is doing daily backups and synchronizing backups from different locations to our central data center for disaster recovery.

How has it helped my organization?

With Data Protector, if we lose data, we can recover it. That’s the biggest benefit.

What needs improvement?

That is really a question for my Data Protector experts, but this is what I think:

  • As far as the functionality, I think it has everything that we need right now.
  • Some security aspects in Data Protector could be improved. It’s not enough to say that some people will have only a few rights and exclusions.
  • The reporting is not good. That's something that HPE can improve.

What do I think about the stability of the solution?

I think it's working better and better. There was an improvement in the new version this past year. I think that it's very stable now. Under normal circumstances, we don't have any downtime.

What do I think about the scalability of the solution?

Data Protector is software used to make backups of the system. What I expect from the software itself is that it provides us with the ability to do whatever we need to do. So, for example, if you have a new OS version, Data Protector brings up the software, and gets it running, also in the new version.

How are customer service and technical support?

We have a technical support engineer from HPE if we have any questions. If we have any errors, we need to use our maintenance contract with HPE so they can help us. They deal with it efficiently and in a timely manner.

Which solution did I use previously and why did I switch?

Five years ago, we had another solution, but I forgot the name. It didn’t perform well. That’s why we switched to Data Protector.

What is good for us when we use a vendor like HPE, they can help us find different solutions in different ways. For example, we have the storage system from HPE, and the server systems, and the backups solutions. So it's a combination of everything together; and we have the central person in contact with HPE if we have any problems or need to escalate something.

How was the initial setup?

It was so many years ago that I cannot say anything about the initial setup; but I do know that when we set up Data Protector in a new location, it works quite simply.

What other advice do I have?

I think that if we were going to start again to look for a new solution, we would read and talk with different people to get their opinions. I think you will also find some new software solutions for backups on the market. It's also good. I'm not sure. If we had the same choice to pick up a software solution again, we would still decide on Data Protector in the future.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user568134
Infrastructure Manager at a insurance company with 1,001-5,000 employees
Vendor
Integrates with other HPE solutions and is scalable. I would like to see integration with hypervisors.

What is most valuable?

People who work with it know it. We cover a lot of solutions with this backup solution.

How has it helped my organization?

The benefit is integration with HPE 3PAR storage and with other HPE equipment.

What needs improvement?

We didn't know exactly where this solution would go a few years ago. It was in a storage department and then later in a software department. There was some kind of confusion about that, but now it is better. I would like to see integration with hypervisors.

What do I think about the stability of the solution?

It is very stable; no problem with that.

What do I think about the scalability of the solution?

It is quite scalable.

How is customer service and technical support?

I have used technical support and I would give them an 8/10 rating. It's normally not direct support, but rather via emails and telephone calls.

What other advice do I have?

If others have a similar environment like we do, then I would suggest this solution for them.

When selecting a vendor, I look for local presence and good partner support.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user568086
Data Security Manager at Aspen Insurance Group
Vendor
You can use it either from the command line or from a GUI. Better reporting functionality is needed.

What is most valuable?

We rely on generating daily reports on our stocks for auditing purposes. Those reports are useful; so I would say they are the most valuable feature.

It is also very good that you can use it either from the command line or from a GUI. It depends on who is using it, what they want to do with it, and on their preferences.

Our data footprint was constantly growing. We couldn't back it up according to the backup schedules we had, so we needed a solution for this.

How has it helped my organization?

We have used Data Protector for as long as I have been at the organization. We're a huge HPE house, so all of our technology for backups is HPE. We were hoping to leverage as much of our current HPE technology as possible by keeping all our technology and software within one software house. Over the years, the ratio of capabilities in terms of what we wanted compared to what it was able to give us has changed.

What needs improvement?

A couple of years ago, I said that the reporting wasn't sufficient. There should be better reporting within Data Protector, rather than making you turn to an additional HPE software application.

I think that no company can get reporting right. Whatever software I use, we are always looking for reports that they just can't provide.

Our data footprint has grown massively, and we're asking a lot more of it than it can do. When I started back in 2012, it was perfectly fine. It was the hardware that was not capable of providing us with what we wanted, not the software. Now it seems that the hardware is providing us with what we want, but the software is not.

What do I think about the stability of the solution?

If I base my evaluation on the conversation I had recently with my SME for backups, the software is not very stable. Maybe that's because it is integrated with the hardware layer. I would say that it runs, but there are always a lot of errors. The software's stable, but the actual components are not stable for doing what we want.

What do I think about the scalability of the solution?

We have scaled out and, therefore, needed the software to scale with that technology. We have a global backup solution, so it has been scalable in that respect.

How is customer service and technical support?

Based on a recent conversation, technical support has been working to fix a problem for six months, but still haven’t actually fixed it. With the process that he says he had to go through, they need to look at it, and start getting their third-line engineers working directly with the customer much faster.

How was the initial setup?

The professional services department is excellent in terms of the setup and configuration. We updated the hardware technology to work with the software. I definitely couldn’t fault them in that respect. The issues are with troubleshooting and when you need support.

Which other solutions did I evaluate?

We are looking at other vendors now. With the announcement that the software layer is leaving HPE, we need to make sure we can protect our assets; so, unfortunately, we will be looking at other backup vendors.

  • We had a chat with Veritas because we are already a Veritas customer. We are going to check with them first because we already have that relationship with them.
  • We looked at an offshoot called Navigator. We felt this was going to give us everything that we wanted from a reporting point of view. I had to provide reports for our stocks, but I also wanted to provide reports for our CEO on how our data footprint was changing. Navigator was incredibly expensive.

If you’re looking to move from one software to another, you need to understand how well it can be integrated with your legacy information and be backward compatible. If it’s not backward compatible, you must be given a clear strategy or process to follow.

From an auditing point of view, or a needs discovery point of view, the most important thing to look for in a vendor is the capacity to understand your environment; and provide you with the right solution and a process to follow.

What other advice do I have?

Go out to your network and ask people. If you've worked in IT, I always say it is worthwhile reaching out to old colleagues. If you're still in contact with them, ask them what they are doing, why they are using that software, and what the benefits are of using that software. You're going to understand more from someone’s first-hand experience.

A company can come in and say, “We have all these customers that can be references for us; but they just pick really small customers who it has been easy working with. They're not going to tell you about a customer like us who has been currently having lots of difficulty. So I'd say: Use your network and ask them if they can help answer your questions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user567783
Systems Consultant at a computer software company with 501-1,000 employees
Vendor
It's OS agnostic and the GUI is intuitive.

What is most valuable?

The best thing I find with Data Protector as opposed to other products was the inter-compatibility with all different OSs. It's very OS agnostic; doesn't matter whether it be Linux or Windows or AIX or whatever. It just seems to work. That's useful, very useful. The GUI interface is very intuitive as well, I find. It's very easy to use.

How has it helped my organization?

The centralization of all the backup data is a valuable asset, and the ability to recover data quickly. It doesn't happen very much these days, to be fair. It's not very often we have to recover. We don't use Data Protector for data recovery. It does have that functionality, but because we're a 95% virtualized company, we use VMware replications for DR. But there is DR functionality within it. It needs work. It's not a simple thing to roll out. Of course now, it offers de-duplication which is big. The backup functionality is very, very good.

What needs improvement?

One of the things that they need to look at is the scheduler. At the moment, there are two ways to schedule a backup. There's a simple scheduler and an advanced scheduler. You have to do one or the other. Using the advanced scheduler is the only way to prioritize the backups. I'd like to see that merged into just one single scheduler that allows you to prioritize the backups. At the moment, backups come in and they queue with no priorities. For example, if you have four backups queuing, you can't say I want backup one to run before backup two before backup three. If they're in the queue, you can separate them with start times, but if they're all in the queue and all their start times have passed, any of them can start in no particular order. So that's one thing I would like to see.

I haven't looked at the VMware integration yet, but I'm just about to. I understand the VMware integration is quite good. That's obviously an essential thing for us.

For how long have I used the solution?

We have been using it for about 7 or 8 years. We started at version 6. We're at version 9 now. Version 9 is very stable.

What do I think about the stability of the solution?

It's very stable. It wasn't in its earlier guises. But now it is.

What do I think about the scalability of the solution?

It is scalable. It's not as scalable as HPE would like to think it is. I think the biggest problem we have with backups now is network utilization. Most backups will throttle your network, because you're shipping a lot of data around. Because of that, I've had to break up the whole service into smaller segments in order to back it up more easily. You've only got 24 hours in a day, ultimately, so you can only backup so much data in that time. That was a problem we were having, where backups were taking more than a day to run. As we scale, the backups are more challenging time-wise. Now, there are ways around that. I'm just about to start a new project on Data Protector to look in at the VMware plugin because we are virtualized. I believe that will help a lot with my network throughput.

How are customer service and technical support?

The technical support for Data Protector is good actually. I have no problems with that. We log calls, and they get back to us straightaway. I've had a couple of P1s that have moved around the world with the time zones, so it's always been worked on. That's been good.

Which solution did I use previously and why did I switch?

At various companies that I've worked for, I've used different backup solutions. I've used Veritas NetBackup and Backup Exec. That was a proprietary backup. They're the two main ones that I've used recently.

The most important criteria to me when selecting a certain vendor is not so much the vendor as the product itself.

How was the initial setup?

I've been involved in redesign and all the upgrades, not the initial setup. It's quite straightforward.

Which other solutions did I evaluate?

I know that Veeam is becoming a market leader in backup software. But, I haven't recommended anybody else but HPE. It just works for us at the moment, so no need to change.

The most important criteria to me when selecting a vendor is not so much the vendor as the product itself.

What other advice do I have?

I would recommend it, absolutely. Just check your network can cope with the product and the backup throughput.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user567825
Infrastructure Specialist at a insurance company with 1,001-5,000 employees
Vendor
It provides secure D2D backups with compression and deduplication. I'd like the ability to search backups a lot easier.

What is most valuable?

The valuable features are the ability to:

  • Backup data
  • Write to D2Ds
  • Utilize D2D compression technology

We write TBs and TBs of data to backend HPE D2Ds. It then dedupes all the information so we get a 10:1 ratio of deduplication. This means we can store a heck of a lot more data on less storage. It saves us time and money.

How has it helped my organization?

The benefit is that we've got data retention and we can store data for people. We are a financial services organization, so we are audited on the level of security of our data. This solution allows us to prove that we are storing it correctly.

What needs improvement?

I'd like the ability to search backups a lot easier. I'd like the ability to search for a particular server within a backup because people come to you and ask for the backup of a server. They talk about it in those terms. You end up trying to find out where that server is located for a particular job that you might have set up months ago. It would be good to have a search feature where you could ask, "Server X, what backup job is that?" That would be helpful.

It would be good if it worked properly and it actually gave you usable error codes.
A large percentage of the time, you get very vague messages, or it just turns off, and it never tells you why. It's very difficult to decipher what happened and what has gone wrong.

What do I think about the stability of the solution?

The problem with HPE Data Protector is when it goes wrong, it's very hard to fathom why it went wrong.

What do I think about the scalability of the solution?

It's pretty scalable. Now we're on HPE Data Protector version 9.0, so you only have a single Cell Manager. We roll out globally so there's no issues with that side of it.

How are customer service and technical support?

We have to raise support tickets and that's an extremely painful thing. It can take five to seven weeks. That's the bad side of it. It is difficult to get decent support and to get to the people who know what they're talking about.

Initially, the technical support is terrible. You raise a call and then you are asked for log after log. What you want is someone who knows what they're doing who can help you right away. When you finally get through to those people a month later, they can normally resolve your issues within an hour. However, getting to them is very difficult.

Which solution did I use previously and why did I switch?

We were already using it when I came to the company. I was more involved in the decision to upgrade.

How was the initial setup?

I was involved with the setup and it was reasonably straightforward. You install Cell Manager, then you create distribution servers, and then you roll out to a virtual machine. It's a pretty straightforward process.

Which other solutions did I evaluate?

We're probably going to have to start thinking about alternatives. Our data footprint is growing so rapidly that we're going to need to look at new solutions anyway. We have backup jobs that are over ten TBs for a single server. We need ways in which we can restore that data quickly.

We use 3PAR, so we're going to start looking at deduplication on it. We need snapshotting, and that sort of stuff. We've got to start looking at how we do things and how we can do them differently and faster. It may or not be with HPE.

What other advice do I have?

When it works, it works well. When it doesn't work, it can be very frustrating.
I would look across the whole marketplace and see what's out there.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user567837
Infrastructure Architect at a comms service provider with 1,001-5,000 employees
Vendor
As an ecosystem, it was quite smooth and easy.

What is most valuable?

Originally, the benefit from Data Protector was that it fitted in because we buy HPE storage. So as an ecosystem, it was quite easy and smooth.

Although the ecosystem is good, development of Data Protector isn’t as fast as other products.

What needs improvement?

Actually, we're moving away from Data Protector due to lack of support on newer operating systems and latest products. For example, it takes time to support new products such as Windows 2016. Since we want to move faster, we're moving towards Tivoli Storage Manager. The reason being our infrastructure partner is IBM.

Improvements should be brought about in regards to the support for VMware. There is limited support for VMware, but it's not as good as other products.

What do I think about the scalability of the solution?

We're running quite old versions. We're now running unsupported versions.

However, when it was relevant for this kind of work, the product was fairly stable.

How are customer service and technical support?

The technical support was pretty good from HPE; better than usual. They're not bad.

It was more on the development side and that is why we are moving away.

Which solution did I use previously and why did I switch?

We have not used any other solution and started off with Data Protector. Our company started using Data Protector from day one, as it was a free solution.

Which other solutions did I evaluate?

It was very much cross-platform. We run H-DOX, Solaris, Windows and Linux and it fit in.

Originally, we did have a vendor shortlist. We were looking at NetBackup, Veritas and similar products. We also looked at IBM and since we use them a lot we decided to go with their solution. That was very easy.

Globally, TSM is a well-known product. It is another old legacy product that has been used for decades.

What other advice do I have?

You need to look at the applications that you're backing up. For integration, it's case by case. The integration piece is the key. As a piece of technology, it's good.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user456630
Director Enterprise Solutions at Applied Computer Soultions
Vendor
It reduced backup and recovery times, and helped with security mitigation.

What is most valuable?

From a data protection standpoint, HPE Data Protector reduced our and our customer’s recovery time. It also gave them an advantage in the industry in that they are able fall back quicker.

How has it helped my organization?

Reduced backup times, and it helped with security mitigation from a data protection standpoint.

What needs improvement?

I don't use it today on a regular basis, but there are always feature improvements that our customers are looking for, such as more integration from an API perspective with different applications and cloud platforms. Also, broader integration to the ecosystem as it relates to the cloud and the application API.

What do I think about the stability of the solution?

We didn't have too many problems. It was fairly stable.

How is customer service and technical support?

We contacted technical support a couple of times during upgrades, but I wouldn't say that the issues were anything out of the ordinary or systemic.

How was the initial setup?

The initial setup was fairly straightforward. We did not have any difficulties.

Which other solutions did I evaluate?

There's always a bake-off process between competing products regarding feature sets, like Symantec. Customers typically go through a list of criteria as they relate to applications, and how they're trying to protect data, such as how it's encrypted at rest and in flight. These are decisions we all have to make. Other issues are whether there was encryption inflate, was it encrypted at rest, how many GO's did I need to protect that data, and what the replication scheme looked like.

What other advice do I have?

With respect to HPE data protection, you need to do the mapping with respect to what you're looking for. From my own personal experience, HPE was a pretty seamless install from an operational perspective.

But, I never want to be involved in data protection again. It's a thankless job, but a necessary evil.

Disclosure: My company has a business relationship with this vendor other than being a customer:
it_user567564
Infrastructure Manager at a mining and metals company with 1,001-5,000 employees
Vendor
If we have a disaster, I can rely on them to recover the data.

What is most valuable?

I can rely on this backup and recovery software, if we have a disaster, to recover the data.

How has it helped my organization?

The number one benefit of the solution is that our hardware is HP, so it makes sense to keep standardization, as far as backups are concerned and obviously ease of use.
We can rely on it if we have to get into a disaster situation, so it has absolutely improved how my organization functions from that perspective.

What needs improvement?

I would like to see it incorporate all of the new forms of cloud backup and similar items, absolutely. With the transition from on-prem to obviously cloud solutions, our backups need to be more cloud-ready, so to speak.

What do I think about the stability of the solution?

It is extremely stable.

What do I think about the scalability of the solution?

With scalability, there are a few limitations. However, the product is pretty fair in terms of scalability.

It's limited to certain platforms. It could cover a wider variety of platforms more easily and not be so cost-intensive.

How is customer service and technical support?

We have logged calls with technical support. We've had a few challenges, but they've managed to overcome them. Technical support has been good.

How was the initial setup?

I've been involved in a few iterations of upgrades and that seems to have gone quite seamlessly.

Which other solutions did I evaluate?

We conducted three comparisons and HPE were one of the top. There were better ones, but at a higher price. HP seems to be the most fit for purpose and the most cost effective.

We looked at solutions like Redstone, we looked at a product called Veeam and obviously the third product being Oxove.

Obviously, standardization played a big role in the decision to invest in this solution; the fact that we’ve got an HP house, so obviously, from that perspective; as well as the reliability of the software.

The reason why we chose this category of solution is that we're an enterprise, and Data Protector is an enterprise DLP solution.

When we chose the solution, reliability was absolutely the most important criteria, and we’re absolutely satisfied.

What other advice do I have?

I recommend the product, based on my experiences, obviously; being able to recover when we're required to get some data back; it is extremely reliable; and obviously the scalability and transforming the business as well.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Professional: Storage Administration at a tech services company with 10,001+ employees
Consultant
Newer versions have a resume feature that allows you to continue from the point of failure, instead of ruining the whole partition in case of a “restart failed objects“ error.

What is most valuable?

Restarting the failed session, where you don’t need to run a whole selection list backup.

Newer DP versions even have a resume feature, which should allow you to continue from the point of failure, instead of ruining the whole partition in case of a “restart failed objects“ error.

What needs improvement?

There are lots of bugs around; inability to downgrade version, issues with version upgrades, etc. For example, Data Protector version 8 didn’t have a properly working restore feature; the next upgrade came within week. All kinds of small things required workarounds and support engagement to find some tweak within the config files.

When comparing other backup software, such as BackupExec for example which I have used at the same time as Data Protector. For BackupExec our backup team did raise one vendor case throughout four years, while for Data Protector, we had three to four vendor cases opened every month. That is just in general, as I really do not remember all the details for all those, I dont know, but hundreds of cases opened with HP Data Protector support. What I remember we didn‘t have a single patching/upgrade of Data Protector version without issues, which could only be solved by HP Data Protector vendor support. While for BackupExec it was always smooth and any issues we encountered we were able to solve them on our own.

For how long have I used the solution?

I have been using it for 4+ years.

What was my experience with deployment of the solution?

I have not encountered any deployment, stability or scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is great.

Technical Support:

Technical support is great.

Which solution did I use previously and why did I switch?

We switched because of company policy, the tapes aged, etc.

How was the initial setup?

Initial setup was straightforward.

What about the implementation team?

I was within the support team, which did implement as well as support the solution.

What was our ROI?

Huge. Simply eliminating the need for tape changers returned the cost of the hardware within less than half a year.

What's my experience with pricing, setup cost, and licensing?

Get an expert who knows the products, so you can get the best prices possible for both DP and StoreOnce. Because there are some things that can work for the same solution in different ways, hence they are differently licensed as well as priced.

What other advice do I have?

Make sure architecture is planning properly, e.g., centralised or decentralised HPE DP Cell Managers give you some quite different options and etc.

Disclosure: My company has a business relationship with this vendor other than being a customer:
it_user415407
Corporate IT Manager at a media company with 1,001-5,000 employees
Vendor
HPE is letting this product slip away. My recommendation to them is to start investing in it.

Valuable Features

The ability to run multiple jobs to multiple devices and systems is the best part of this system. The limit is the hardware that the software runs on.

Improvements to My Organization

In recent years, I would say this product has held us back rather than improving us. However, I would say also that the biggest improvement is its ability to back up the ESXi hosts over the SAN fabric as long as the disks are presented to the backup host.

Room for Improvement

This product is lagging behind most of its competitors. It is still expensive to add features and the ESXi integration is terrible -- you have to restore a whole VMDK to then get the ability to restore a file. There is no library of ESXi servers and the plug-in fails most of the time.

The integration into core products -- Exchange, SharePoint, and VMware, being some -- is just not as good as other vendors.

Deployment Issues

We've had no issues deploying it.

Stability Issues

The database is vastly improved and it's much more stable. Rarely does it get corrupted like in the older versions.

Scalability Issues

We haven't had issues scaling it.

Customer Service and Technical Support

HP moved the support and, with it, any faith of any resolution to most tickets. It takes days to get something solved as you battle with the automated emails from the tier ½ support people.

Pricing, Setup Cost and Licensing

It's expensive to add features.

Other Advice

The product is very stable and will work. However, it has lacked serious funding over the years and other products have overtaken it.

My advice to HPE is to start investing as you are letting this great product slip away.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user437310
System Engineer with 501-1,000 employees
Vendor
We can recover the user-specific data when there is data loss, such as a mailbox or file server.

What is most valuable?

  • Backup to Disk with StoreOnce software catalyst
  • Disaster Recovery
  • Zero downtime backup

How has it helped my organization?

Data Protector helps us to maintain data consistency and recover data with minimum downtime. We can recover the user-specific data when there is data loss, such as a mailbox or file server.

Having dual-cell manager in the environment at primary and secondary sites, data restoration and services can be made up in case the primary site goes down completely.

What needs improvement?

  • Technical Support
  • Troubleshooting
  • Restore using multi-path
  • Restore for Microsoft Exchange
  • GRE

For how long have I used the solution?

I've used it for more than seven years.

What was my experience with deployment of the solution?

I've had no issues with deploying it.

What do I think about the stability of the solution?

There isn't much instability as the product has been stable with the exception of a few bugs during upgrades.

What do I think about the scalability of the solution?

There have been no issue with scalability until now for mid-level datacenters.

How are customer service and technical support?

Customer Service:

4/10

Technical Support:

Technical support is very poor and I would rate it as 1/10. The response from L1 is very slow and there is no handover when the engineer finishes the shift. There's no direct interaction with the L2 or L3, which makes the case take more time. L1 basically behaves as a mediator for transferring the information from the customer to L2 or L3, and they don't perform any troubleshooting.

Which solution did I use previously and why did I switch?

I haven't migrated a customer with different solution to Data Protector, but I have seen a customer move from Data Protector to Avamar, Veeam, and Commvault, who had better product offerings.

How was the initial setup?

The initial setup is straightforward if you understand the architecture correctly.

What about the implementation team?

We implemented it with out in-house team.

What's my experience with pricing, setup cost, and licensing?

Licensing is categorized for each sub component rather than on the basis of services which is what we would like. For example, there is one license for all GREs, and similarly one license for all zero downtime backup products.

Which other solutions did I evaluate?

No other options were looked at.

What other advice do I have?

It's easy to learn for new users, not complicated, and has a simple backup and restore procedure. Last but not the least, it's easy to recover in case of disaster. The drawback is that there is some inconsistency and bugs with the level of technical support.

I would recommend the product to others keeping in mind the ease of implementation, maintenance of software, and easy backup and restore steps.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user418371
Systems Administrator Staff / E4J with 1,001-5,000 employees
Vendor
Our primary use is for disaster recovery, but the most frequent use is the restore function when a user accidentally deletes a file.

What is most valuable?

Our primary use is for disaster recovery, but the most frequent use is the restore function when a user accidentally deletes a file or two. Being able to restore the files quickly is extremely important.

How has it helped my organization?

We are required to provide an offsite location for our tape rotation, and we use the D2D function regularly. This function allows the backups to run faster and more efficiently.

What needs improvement?

I think the GUI needs a vast overhaul. DP has looked the same since its inception. The functionality has improved, but the interface is not attractive and a little clumsy.

For how long have I used the solution?

We've had this solution for over eight years now. I've been the subject matter expert for it for the past five years. I've upgraded the solution from v6 to v10.

What was my experience with deployment of the solution?

The deployment was standard, other than hardening the product for use in our secured environment.

What do I think about the stability of the solution?

There have been no issues with the stability.

What do I think about the scalability of the solution?

When we need to upgrade or increase scalability, the procedure is quick and painless.

How are customer service and technical support?

Customer Service:

Customer service is good, not great. Usually when we need some level of assistance, hold times are about 20 - 25 minutes on the phone, or about two days via email (in response).

Technical Support:

Tech support has been good and they are usually able to assist us once we get in contact with them.

Which solution did I use previously and why did I switch?

We went with HP for their solution from the beginning. Since most of our hardware is HP, we decided to use them for this solution as well.

How was the initial setup?

The initial setup was extremely straightforward. We have a great team of system engineers and they worked on getting the solution to run within our environment without any real issues. There weren't any real issues in getting the system setup and running.

What about the implementation team?

We had the option of using professional services to do the installation, however, we chose to do it ourselves. Just think about an overall design, what your current and future needs are, and implement for the future.

What was our ROI?

I'm not sure in dollars our ROI, but the system has definitely paid for itself time and time again. We've used it for basic backups/restores and have successfully utilized it in our disaster recovery plan.

What other advice do I have?

The product works as described in our environment, but we are required to harden the application, which causes some backup failures. Otherwise, the D2D function and backups/restores function fine.

The only advice I'd offer is to plan your backup solution with great detail. Make sure it will fit within your infrastructure and that the system is scalable. Make sure licensing is understood and that there are professional services available to implement the system in case your team needs assistance.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user414069
Senior Consultant at a tech services company with 5,001-10,000 employees
Real User
​It gives a good overview of which tape library and tape drives are connected.

Valuable Features:

It’s a very user friendly, easy to understand restore platform. The good thing about DP is that there is a Windows GUI version. This saves a lot of time and effort when one is learning on recovering using commands. The report generated by DP is very detailed as well.

Improvements to My Organization:

It gives a good overview of which tape library and tape drives are connected, and gives you the ability to restore selected portions of the tape and not necessarily the whole tape. You can even control the tape library using this software.

Room for Improvement:

When you unplug a laptop with the GUI version from the network, the restoration status will be terminated and will not update even if you try to connect it back. Which means to say, that I need to leave my laptop on and connected throughout the whole restore process, so that I can keep track of the restore status. There could have been an existing workaround for this, not that I know of one.

Deployment Issues:

I haven't had any issues with deployment.

Stability Issues:

See the above Areas for Improvement.

Scalability Issues:

I haven't had any issues with scalability.

Other Advice:

Overall, when compared with other restore solutions, I can say most of the good features are packed inside a software that has a small footprint.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Backup & Recovery specialist at a manufacturing company with 501-1,000 employees
Vendor
The integration with MaxDB and MS SQL gave us problems as it is never working the way we expect.

What is most valuable?

This is the most difficult difficult question to answer because in order to get certain things done, we need to go to v9 or to a product like Unitrends or Arcserve.

How has it helped my organization?

As time goes on, it actually becomes a handicap. It requires too much storage and there are holes where backups should be.

What needs improvement?

Reporting is definitely an area for improvement, as well as scheduling and the way that pools are created and grouped. Some of these are fixed in v9.

For how long have I used the solution?

We've used it for approximately eight years. We came from version 6.1 and upgraded to 7.xx.

What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the stability of the solution?

The integration with MaxDB and MS SQL gave us problems as it is never working the way we expect. As they are certified, we expected it to work flawlessly, but it didn't.

What do I think about the scalability of the solution?

There have been no issues with scaling it.

How are customer service and technical support?

Once a solution is provided, it works and is OK, but it takes ages to get to that point, mainly due to the fact that we need to supply a lot of data from within a small pipeline, which doesn't always work. I have to admit that now that the new website is up and running, it is better than it was.

Which solution did I use previously and why did I switch?

No, but we are actively looking for a solution that will put us in the next century. Personally, I believe that v9 combined with dedupe and 3PAR would be a good solution, but it still can't compete with the appliance from Unitrends with backup, storage and deduplication all-in-one.

How was the initial setup?

Reading the manual and following instructions will result in a working version.

Which other solutions did I evaluate?

We are now actively testing SEP Sesam, Unitrends and Arcserve as we need a complete solution for our backups in the Netherlands and Slovakia in real-time.

What other advice do I have?

Test everything at least twice. Don't listen to others but do the actual tests, even the absurd ones like "suppose I lost my entire backup solution in a fire, let's start from scratch and try to get everything back from tapes and or disks and or remote replica."

I realize that v7 is almost out of support and we are looking to either upgrade or go for a different solution. In my experience with the sales and technical sales from HP, they have no fitting answer for our current solution unless we pay a lot of money for an assessment which will not guarantee anything. So if HP wants to improve their products, then being clearer about their product as a whole it would help. It took me weeks to find out what I could do with HP 3PAR and backups. From my point of view, they need fewer products and more integrated ones, especially backup and storage which are one and the same.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user330393
Director at a tech services company with 51-200 employees
Consultant
Many of my clients have been able to remove tape drives from remote sites, but the deduplication stores on Windows are a bit flakey.

Valuable Features

Low-bandwidth backups Deduplicated backup storage with StoreOnce.

Improvements to My Organization

Many of my clients have been able to remove tape drives from remote sites.

Room for Improvement

It has a reputation for bugginess.

Use of Solution

I've used it for approximately 20 years, since v2.1.

Deployment Issues

It's very easy to deploy.

Stability Issues

The deduplication stores on Windows are a bit flakey.

Scalability Issues

There were problems in v7 and earlier, but they have been addressed now.

Customer Service and Technical Support

Customer Service: Customer service is mostly through partner companies, so it depends on which partner you are dealing with. Technical Support: If you can get to the right support technician, it's good, but…

Valuable Features

  • Low-bandwidth backups
  • Deduplicated backup storage with StoreOnce.

Improvements to My Organization

Many of my clients have been able to remove tape drives from remote sites.

Room for Improvement

It has a reputation for bugginess.

Use of Solution

I've used it for approximately 20 years, since v2.1.

Deployment Issues

It's very easy to deploy.

Stability Issues

The deduplication stores on Windows are a bit flakey.

Scalability Issues

There were problems in v7 and earlier, but they have been addressed now.

Customer Service and Technical Support

Customer Service:

Customer service is mostly through partner companies, so it depends on which partner you are dealing with.

Technical Support:

If you can get to the right support technician, it's good, but it can take a long time to escalate issues high enough in the organisation for them to be addressed.

Initial Setup

It's pretty straightforward. It's never more than a few days, even in large environments.

Implementation Team

I implement Data Protector for most of my customers myself.

ROI

As it is a backup solution, ROI is very hard to measure. How much money did we not lose because we had backups in place?

Pricing, Setup Cost and Licensing

HP will try to sell you on capacity-based licensing first; make sure that they also quote on "classic" licensing as this can come in much cheaper for large-but-simple environments.

Other Advice

Get an expert to set it up, and it will be good.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Systems Consultant at NIIT Technologies Limited
Consultant
Since it has the capability to do seamless integration with each of the OS's and hypervisors, this makes it a complete solution for my environment.

What is most valuable?

I have a multi operating system and multi virtualization platform infrastructure which includes Windows, Linux, HP Unix, VMware, Hyper-V, HP VM, etc. Since HP Data Protector has the capability to do seamless integration with each of the OS's and hypervisors, this makes it a complete solution for my environment. This feature is really valuable for me.

How has it helped my organization?

I have been using this product for my customer’s infrastructure. It has helped to keep away backup-related concerns and has provided consistent backup for a long time without intervention and with much less administration. The reporting feature keeps you updated about the backup status. 

What needs improvement?

I have SUSE XEN virtualization set up in my environment. HP Data Protector does not provide integration with it, and I would like to see it integrate with XEN in a future release. I would also like to see an improvement in its user management. I am still not able to integrate its user authentication with Active Directory even after talking to support from HP.

For how long have I used the solution?

I have been using HP Data Protector for almost three years.

What was my experience with deployment of the solution?

There have been no issues with the deployment.

What do I think about the stability of the solution?

There have been no issues with the stability.

What do I think about the scalability of the solution?

There have been no issues with the scalability.

How are customer service and technical support?

The customer support is quite responsive and often able to handle issues technically. In rare cases, the case will be escalated.

Which solution did I use previously and why did I switch?

I haven't used any other products on such a large scale.

How was the initial setup?

The initial setup was quite easy.

What about the implementation team?

I was able to deploy it myself when I was a first time user of the product. The documentation of the product is quite impressive.

What was our ROI?

I found the product really useful and it fulfills almost all of my needs which is ROI for me.

What's my experience with pricing, setup cost, and licensing?

Licensing of the product is component-wise; I found it quite expensive when it comes to online backup.

What other advice do I have?

People should consider the infrastructure size and type before selecting the product. It is quite good for managing a multi-technology infrastructure. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user402048
Systems support and operations manager at a retailer with 1,001-5,000 employees
Vendor
A few of the most valuable features for us are backup and restore, the SQL databases, and the exchange and VM's on tape libraries and disks.

What is most valuable?

A few of the most valuable features for us are backup and restore, the SQL databases, and the exchange and VM's on tape libraries and disks.

How has it helped my organization?

We can do backups and restores easier and quicker than before.

What needs improvement?

The Virtual Environment component needs to be improved.

For how long have I used the solution?

We've used it for 10 years.

What was my experience with deployment of the solution?

There have been no issues with the deployment.

What do I think about the stability of the solution?

Sometimes a few of Data Protector's services do not start automatically even if they are set to do so.

What do I think about the scalability of the solution?

We've had no issues with the scalability.

How are

What is most valuable?

A few of the most valuable features for us are backup and restore, the SQL databases, and the exchange and VM's on tape libraries and disks.

How has it helped my organization?

We can do backups and restores easier and quicker than before.

What needs improvement?

The Virtual Environment component needs to be improved.

For how long have I used the solution?

We've used it for 10 years.

What was my experience with deployment of the solution?

There have been no issues with the deployment.

What do I think about the stability of the solution?

Sometimes a few of Data Protector's services do not start automatically even if they are set to do so.

What do I think about the scalability of the solution?

We've had no issues with the scalability.

How are customer service and technical support?

Technical support is a 9/10.

Which solution did I use previously and why did I switch?

We just used NTBackup.

How was the initial setup?

The initial setup was straightforward and quite simple.

What's my experience with pricing, setup cost, and licensing?

It has lower prices than its competitors, especially for advanced backup to disk.

Which other solutions did I evaluate?

We also looked at Veritas Backup Exec.

What other advice do I have?

If you have a heterogeneous environment, then this is the right product for you.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user389994
Storage Administrator with 1,001-5,000 employees
Vendor
We like the central, single pane of glass that allows us to manage our clients without having to log into their systems.

Valuable Features

The most valuable feature for us is the central, single pane of glass that allows us to manage our clients without having to log into their systems. It's a really good feature for us.

Improvements to My Organization

It reduced the backup times so that the database admins use the backup door to perform restores. Previously, to perform a database refresh, we'd have to wait hours for the restore to complete. Data Protector has reduced that time down to an hour-and-a-half. That's good.

Room for Improvement

It integrates with the 3PAR product well and with other major vendors such as EMC and NetApp. We use 3PAR, but we haven't fully integrated it with Data Protector yet. Data Protector itself is pretty complete. I'm on version 9.05, the latest version, and I haven't really encountered any deficiencies.

While technically it's a good product, the technical support is an area that could use a lot of improvement. We've had communication issues with support staff being unable to speak English, though I understand that HP's been working on this.

Deployment Issues

We haven't had any issues with deployment.

Stability Issues

We can have everything up at night so that the database admins can kick off backup jobs automatically, whereas previously the jobs were stuck in the process. The database is backed up every 15 minutes and there are roughly 1,600 backup jobs per day that go through the system. It's quite reliable, more so than other solutions we've used.

Scalability Issues

We've had no issues scaling it.

Customer Service and Technical Support

Although we're lucky in that we haven't really had to contact technical support, it's quite variable when we've called in. Many of them don't speak English very well, so communication is a definite issue. I know they're trying to improve in this area because they've asked me.

Initial Setup

Once you understand how the pieces fit together, it makes sense. When we purchased Data Protector, we also purchased installation assistance. I'd certainly recommend that to get the setup right. Information transfer is very important.

Implementation Team

We implemented with a vendor team, which I'd recommend because they'll train you or install it for you themselves.

Pricing, Setup Cost and Licensing

They have a small charge for client licenses, which is good. It depends on what licensing model you have, whether you have a capacity-based licensing or have to pay for each separate component.

Other Advice

It works best if you've also combined it with StoreOnce. You could use it with Data Domain, too. A lot of customers still have Cape by Verizon, and we wanted to get away from that and go to a digital solution. If you're going through a digital solution, I would recommend you include StoreOnce at the time of purchase. We didn't do that. StoreOnce actually does come with the product, so you can do a software StoreOnce. That works okay. You get better performance if you have a physical device than going through a software StoreOnce.

Obviously, it depends on your budget, too, and that's really the reason why we didn't purchase the physical StoreOnce when we got the Data Protector. It would be better if you can get it all together.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user385245
IT Adminstrator at a manufacturing company with 1,001-5,000 employees
Vendor
I like that the recovery of individual files is a quick process. Exporting our internal database from our named site manage to disaster recovery site manager could be made easier.

Valuable Features

The most valuable feature is the ability to recover individual files. It's a quick process that takes very little time. It also provides the ability to manage other tape backup systems remotely from a centralized server.

Improvements to My Organization

It's given us the flexibility to recover individual files, which is important to us because we have a lot of end users who have the tendency to accidentally delete files on the shared drives. We're able to locate which tape the files are on. It's a pretty straightforward process.

Room for Improvement

We have a disaster recovery site and I'm trying to figure out how to export the internal database from our named site manage to disaster recovery site manager, that took some time. I wrote a script that's working, but it's kind of a cumbersome script to export the internal database and import it in our disaster recovery site. I have that script going everyday. If something happens, we have the latest database with our recovered data at a different site. But this is not a good process, so it would be good to have it streamlined.

Use of Solution

I've used it for five months.

Deployment Issues

We've had no issues deploying it.

Stability Issues

It's been pretty stable. I haven't had any instances of crashes.

Scalability Issues

We've had no issues scaling it.

Customer Service and Technical Support

Technical support is OK. They helped me with exporting our internal database. They responded to me within a reasonable time, but the person with whom I spoke didn't really know how to do or understand what I was doing. I had to figure it out on my own.

Other Advice

Learning the ins and outs of the application itself will take some time to wrap your head around, but once you do it's pretty easy to manage overall. It's a pretty straightforward product.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user387966
Researcher at a university with 501-1,000 employees
Vendor
Good solution for backup and recovery.

Improvements to My Organization

This is our only backup product and we've used it since the beginning because HP was a partner of our organization.

Room for Improvement

It seems to me that HP is not focused in their backup and recovery division. They're going to release other products which integrates with Data Protector and which use special licenses for functions that Data Protector already can do. I wish they'd focus on one product that does everything, and that product should be Data Protector.

One particular improvement I'd like to see with Data Protector is the user management. A user in a group is limited to only some rules without rights to do more backup and recovery functions.

Deployment Issues

We've had no issues deploying it.

Stability Issues

Data Protector is absolutely stable for us. We have no issues with instability.

Scalability Issues

We only have one terminal shelf so we have only one data center, but they are all backed up, so scalability works just fine. We don't really have a large environment to manage.

Customer Service and Technical Support

I think their support is OK, but not very good. The problem is that Data Protector is spread across so many hardware and software combinations that its development can't keep pace with all the changes in heterogeneous environments. So we have issues with IBM DB2 databases. The integration with Data Protector was old and unstable.

The release cycle for Data Protector was way too fast for customers, going from 7 to 8 to 9. When we had issues, they instructed us to upgrade to version 9, and then we had two or three more problems. We could never fix every problems because new ones kept coming up.

It's been better in the last year, however, because version 9 seems to be stable with some patches.

Other Advice

It's a very good product for backup and recovery. You should do the trial for 30 or 60 days and implement it on Linux or Windows, but not UNIX

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user384924
IT Adminstrator at a insurance company with 501-1,000 employees
Vendor
Feature-rich and capable, but not as reliable as it needs to be.

What is most valuable?

We purchased it as part of a package with StoreOnce. Its integration with StoreOnce was probably the key selling point for us and made us choose Data Protector and not one of the other products on the market that don't natively support StoreOnce. There's quite a wide range of application integrations, for example, with SQL Server, Exchange, and Hyper-V.

How has it helped my organization?

It's allowed us to reliably perform backups without a whole lot of constant attention required. Again, the integrations with SQL Server, Exchange, and Hyper-V are reliable and effective. The integration with SQL Server 2012 is particularly well-executed.

What needs improvement?

Data Protector is a fairly complicated product and some of the terminology is quite complex. There is a bit of a learning curve for new administrators who are working on it. Some of that could be eased by having a better GUI, which is not very good. There isn't much good reporting built-in to the GUI. For example, to see the status of yesterday's Exchange backup you have to click on and view all of the possible numbered backup sessions from yesterday until you find the one that relates to Exchange.

For how long have I used the solution?

I've used it for 18 months.

What was my experience with deployment of the solution?

We've had no issues with deployment.

What do I think about the stability of the solution?

We have become frequent customers of the Data Protector technical support team because Data Protector does fairly regularly break. And it does so, generally, without any involvement on our part. The software is not as stable and reliable as it should be.

Invariably, the response from technical support to that is to install the latest set of patches for Data Protector. It's very frequently patched. Upgrading to the next patch release is quite a big task because you also have to upgrade all of the components running on all of the backup targets at the same time.

What do I think about the scalability of the solution?

We've had no issues with scalability.

How are customer service and technical support?

While they're fairly knowledgable, they're not very responsive. The turnaround time on critical tickets can be many days. First-level support is not very knowledgable, so virtually everything ends up going up to second-level support, who are, quite obviously, overworked.

Generally, once you're talking to someone, it's a reasonably good experience. But the response times aren't as good as they should be.

Technical support for Data Protector isn't as good as with 3PAR, the Blade platform, and the ProLiant servers. Support for those, 3PAR in particular, is noticeably better.

Which solution did I use previously and why did I switch?

We previously used Tivoli Storage Manager, which was similar in complexity to Data Protector but less reliable. Tivoli required daily care and attention to keep it running. Data Protector, while imperfect, is significantly more reliable than Tivoli was for us.

How was the initial setup?

I'd say for a typical organization of our size, where you're not able to send someone on multiple training courses and make them the full-time "backup guy", it's probably going to be a project that requires external consultancy. There are very many moving parts. It's a complicated architecture with confusing and not-always-consistent terminology.

What other advice do I have?

Data Protector is a little bit more complicated than it should be. I think most people would probably agree that there's no such thing as good backup software, but Data Protector is certainly not the worst that we've used. It could be more reliable. It could be a little easier to understand. It could have a better user-interface, with better reporting. But in terms of actually, reliably, backing things up, it's superior to the other products that we've used in-house.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user384222
Technical Consultant with 51-200 employees
Vendor
There are several valuable features, such as integrations with SQL, Oracle, Exchange, and VMware​.​ Granular Recovery is really difficult to install and configure.

What is most valuable?

There are several valuable features, such as the integrations with SQL, Oracle, Exchange, VMware, as well as the copy-jobs/replication features.

How has it helped my organization?

Data Protector has provided us with somewhat reliable backups for our environment, but it otherwise has not really improved our organization's functions.

What needs improvement?

The Virtual Environment backups still need major improvements. They are working much more smoothly now, but we still get error messages without explanations. More often than not, the jobs fail when other products on the market actually excel at these types of backups.

Granular Recovery and Smart Cache are huge improvements but don’t always work perfectly, and Granular Recovery is really difficult to install and configure. The documentation makes it sound easy, but it never works on the first attempt.

For how long have I used the solution?

I’ve been working with Data Protector since version 3.5, about 12 years.

What was my experience with deployment of the solution?

There are always issues with deployments and it's never the same issue twice. Most are easy to resolve, but some issues are very frustrating. Again, most revolve around virtual environments.

What do I think about the stability of the solution?

Since we implemented the new PostgreSQL database, Data Protector's stability has greatly improved.

What do I think about the scalability of the solution?

We've had no issues with scalability since implementing the PostgreSQL database.

How are customer service and technical support?

Customer Service:

The customer service is fine, we are an HP reseller, so we get good service. If anything takes too long to resolve, we usually have internal connections that help us.

Technical Support:

Tech support is not very fast at resolving issues and it takes a long time for them to get anywhere. Usually calls opened about Data Protector tae at least 2-3 weeks before they get resolved. I’ve also had calls open for 2 months with no resolution. This needs to improve and at some level, the support persons need more background knowledge on this product. Also, always having to deal with level one support can be frustrating especially when you know the product very well and are certified in it. Sometimes the questions we are asked make it sound like we are children.

Which solution did I use previously and why did I switch?

I’m a consultant and have used many different backup solutions. Since we are an HP reseller, we tend to favor Data Protector. However, I must say, other solutions in the industry do a much better job in certain areas.

How was the initial setup?

The initial installation is straight forward. The complexity begins when the backup clients are added and backup jobs start to get configured. That’s when all the error messages start appearing.

What about the implementation team?

We are an HP reseller and are certified in this product. We generally do the deployments for our customers.

What's my experience with pricing, setup cost, and licensing?

Pricing is fairly competitive. Licensing can start to become expensive depending on the features required. If many features are required, then usually competitors have a better price.

Which other solutions did I evaluate?

We usually evaluate other vendor products in backups environment. The top ones are Veeam and Commvault.

What other advice do I have?

Be ready for an exercise in frustration, but once all the problems are resolved, then you’re OK.

Disclosure: My company has a business relationship with this vendor other than being a customer: We're an HP reseller.
it_user381594
IT Manager at a healthcare company with 1,001-5,000 employees
Vendor
The most valuable feature for me is its flexibility as it has a solution for almost every situation in which we want to backup something.

What is most valuable?

The most valuable feature for me is its flexibility. Data Protector has a solution for almost every situation in which we want to backup something.

How has it helped my organization?

The best and biggest improvement for us is that we can rely on the backups it provides. It saves us a lot of time which we can use for other things.

What needs improvement?

The biggest area of improvement for Data Protector would be the proper functioning and ease of configuration of clients behind firewalls and other security mechanisms.

I also think that the license model should be more open and flexible.

For how long have I used the solution?

I've used it for almost 10 years now.

What was my experience with deployment of the solution?

Overall, deployment was fine except for one major issue that was very annoying -- the proper functioning and ease of configuration of clients behind firewalls and other security mechanisms.

What do I think about the stability of the solution?

No, we haven't had any stability issues over the years.

What do I think about the scalability of the solution?

We haven't had any issues with scalability. Higher scalability is reached by purchasing more licenses.

How are customer service and technical support?

Customer Service:

We haven't had to deal with customer much. We buy licenses, etc. through an HP partner.

Technical Support:

Technical service is quite good. When we had a problem, it was solved in an appropriate time either by HP support or an HP partner.

Which solution did I use previously and why did I switch?

Most of the backups were executed by scripts. We switched because it was hard to oversee all the different backups on each machine which also made reporting difficult to handle.

How was the initial setup?

The initial setup was rather complex because we had many different systems to include. But in the end, everything went fine.

What about the implementation team?

Our implementation was done by a vendor team or HP partner. They were very skilled and I learned the basics.

What's my experience with pricing, setup cost, and licensing?

I would say that some licenses are quite expensive and it is not a cheap product, but it is worth it. The features, flexibility, and robustness of Data Protector speaks for itself.

Which other solutions did I evaluate?

We tried other products but we do not share more information about them.

What other advice do I have?

My advice is, make yourself comfortable with the white papers and best practices. If it is a basic installation, try the installation for yourself. If it is more complex, use a HP Partner. And don’t forget the care pack.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user381045
IT Adminstrator at a tech services company with 501-1,000 employees
Consultant
With a little setup, you can connect and make online backups of entire structures like SAP/Oracle/MS Exchange.

What is most valuable?

Integrations with others systems are the most valuable feature. With a little setup, you can connect and make online backups of entire structures like SAP/Oracle/MS Exchange.

How has it helped my organization?

Data Protector allows us to improve our SLA in successful backups and the reporting tools integrated with our management console make possible 99% backup success in our clients.

What needs improvement?

The product could be better in a "policy assignment". Each job requires you to have your own device selection, and it takes a lot of setup work in a large environment.

For how long have I used the solution?

I've used it for five years.

What was my experience with deployment of the solution?

No, Data Protector is very easy to deploy itself. The final touches are more complicated because of the specificity of each environment.

What do I think about the stability of the solution?

The StoreOnce software has a few problems with housekeeping jobs, requiring us to contact support.

What do I think about the scalability of the solution?

The software itself is a very robust solution. The database in new PostgreSQL architecture allows a large cell without problems.

How are customer service and technical support?

Customer Service:

The customer service works well, but we don’t have a lot of specialists/vendors here in Brazil.

Technical Support:

We never have problems with technical support.

Which solution did I use previously and why did I switch?

We have a lot of customers who migrated to Data Protector. The main motive was cost X benefit of the solution. Data Protector is a simple software with a very huge potential to attend to mid-high businesses.

How was the initial setup?

Initial setup was very simple. With GUI or Command Line Interface, it's just a few steps and the software is installed and ready for the setup the jobs.

What about the implementation team?

We always implement in-house. We had a bad experience with a vendor team's lack of expertise.

What's my experience with pricing, setup cost, and licensing?

Licensing of HP Data Protector is one of the best things about this product. We have a lot of flexibility to choose TB or number, Online Extension, etc. Also, one Cell Manager license grants unlimited file system backups, so you can use one or a number of licenses in a small environment. This makes the product very attractive.

Which other solutions did I evaluate?

Yes, we evaluated BackupExec and ArcServer, which are better in some ways, but lost to Data Protector in a lot of ways.

What other advice do I have?

Stay in focused to make things work simply and use the software feature without fear. Data Protector offers a lot of customization, so know your environment particularities before setup and optimize the functions.


96% SLA from another big environment extract directly from Data Protector


99% SLA in backup success – Dashboard from our management console (comparing with other solutions in a same client)


Session prints showing the high de-dup levels in VEPA backups with StoreOnce Software
Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user381510
IT SysAdmin at a manufacturing company with 1,001-5,000 employees
Vendor
The most valuable feature for us is its ability to connect and integrate with all the other systems of our company. The database, stability, ease-of-use, and the interface need improvement.

What is most valuable?

I think that the most valuable feature for us of HP Data Protector is its ability to connect and integrate with all the other systems of our company. It's very important to us that all individual solutions in our IT infrastructure are able to work together.

How has it helped my organization?

Because HP Data Protector connects with the other systems in our company, we're able to better use our time and resources to address other concerns instead of dealing with issues of incompatibility.

What needs improvement?

There are several areas for improvement, including the database, the stability, ease-of-use, and the interface (which is too old).

For how long have I used the solution?

I've used it for about four years.

What was my experience with deployment of the solution?

Yes, we've had some issues with deployment. Sometimes we've needed to connect to a client and launch the deployment from there.

What do I think about the stability of the solution?

Yes, we've had issues with stability. Specifically, the database that uses this version of of Data Protector is unstable.

What do I think about the scalability of the solution?

We haven't had any issues with scalability of the solution itself. The only thing that holds it back are the licenses we've had to purchase to run more jobs.

How are customer service and technical support?

Customer Service:

I'd say that customer service is nice.

Technical Support:

Technical support is good, but it seems that we're always needing to update versions.

Which solution did I use previously and why did I switch?

We used a previous solution and we switched to HP Data Protector based on our partner's recommendation.

How was the initial setup?

The initial setup was complex and we needed support from HP to complete it.

What about the implementation team?

A vendor team implemented it for us. They had a nice level of expertise.

What was our ROI?

I'd say that our ROI is bad.

What's my experience with pricing, setup cost, and licensing?

HP Data Protector is an expensive solution.

Which other solutions did I evaluate?

We did not evaluate other options.

What other advice do I have?

My advice would be to evaluate it first. My opinion is that HP doesn't improve this product enough.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user381021
Manager, Technology Infrastructure at a financial services firm with 501-1,000 employees
Vendor
​The ease-of-use and management capabilities are the more valuable features for us.

What is most valuable?

The ease-of-use and management capabilities are the more valuable features for us.

How has it helped my organization?

We are able to utilize entry-level staff to operate our complete BURA. The product highly integrates and leverages the strengths with our other HPE products and our business processes.

What needs improvement?

The UX dates back to a very historic past. They need to bring it into this decade. Easy to say – difficult to do.

For how long have I used the solution?

I've used it for 10 years.

What was my experience with deployment of the solution?

We have had some bumps here and there as you would expect from a product in this category.

What do I think about the stability of the solution?

The product has struggled with some of its more complicated integrations (SQL Server and VMware) from time to time.

What do I think about the scalability of the solution?

The product scales very well and cost-effectively.

How are customer service and technical support?

Customer Service:

The sales resources for Data Protector are quite limited.

Technical Support:

The technical support resources are sometime challenging to work with due to language barriers. Latin American resources.

Which solution did I use previously and why did I switch?

We have used this solution for 10 years now, but our staff has used other solutions in previous roles elsewhere.

How was the initial setup?

One of Data Protector's key benefits is its simplicity. It may be the simplest product of this category to implement and operate.

What about the implementation team?

We did an in-house implementation for the core features. We used HP consultants for implementing the HP Catalyst integration due to the capabilities and therefore the complexity. It has been a tremendous success.

What was our ROI?

We don’t disclose this information.

What's my experience with pricing, setup cost, and licensing?

It has dead simple licensing and the pricing is appropriate for the features provided.

Which other solutions did I evaluate?

Our staff has used products during other phases of their careers. They have stated they are pleased with Data Protector.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user366666
Operation Team Manager at a consumer goods company with 1,001-5,000 employees
Vendor
We find the simplicity very useful.

Valuable Features

It's very easy to use. Really, the simplicity of it is something we find very useful. Otherwise, it might not be a solution that's beneficial for us.

Improvements to My Organization

Our central system must be powered at all times. Data Protector is always available for powering our central system. It does exactly what we need it to do.

Room for Improvement

It works with virtual machines, but it's way too complex right now. Also, the licensing structure is not very good.

Use of Solution

We've used it for 15 years.

Deployment Issues

It deploys without any issues.

Stability Issues

It's quite stable.

Scalability Issues

We use the 300 series servers. We've determined that it won't scale any more for us while we researched an alternative backup…

Valuable Features

It's very easy to use. Really, the simplicity of it is something we find very useful. Otherwise, it might not be a solution that's beneficial for us.

Improvements to My Organization

Our central system must be powered at all times. Data Protector is always available for powering our central system. It does exactly what we need it to do.

Room for Improvement

It works with virtual machines, but it's way too complex right now. Also, the licensing structure is not very good.

Use of Solution

We've used it for 15 years.

Deployment Issues

It deploys without any issues.

Stability Issues

It's quite stable.

Scalability Issues

We use the 300 series servers. We've determined that it won't scale any more for us while we researched an alternative backup solution. Have have 90% virtualization now that we're suing VMware and CommVault.

Customer Service and Technical Support

Technical support is quite good.

Initial Setup

The initial setup was complex.

Pricing, Setup Cost and Licensing

It's not an expensive solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user335142
IT Tekniker at a tech services company with 51-200 employees
Consultant
It has helped out our backup services requirement for retentions, though the web interface needs improvement.

What is most valuable?

The database it provides is the most valuable feature for us.

How has it helped my organization?

It has helped out our backup services requirement for retentions.

What needs improvement?

It would be great if the software could help with optimizing the device. Also, the web interface needs improvement.

For how long have I used the solution?

We have used this product for around six years, I think, possibly more.

What was my experience with deployment of the solution?

No issues as the installer detected it quickly.

What do I think about the stability of the solution?

The Data Protector software service shuts down randomly sometimes.

What do I think about the scalability of the solution?

7-8/10

How are customer service and technical support?

What is most valuable?

The database it provides is the most valuable feature for us.

How has it helped my organization?

It has helped out our backup services requirement for retentions.

What needs improvement?

It would be great if the software could help with optimizing the device. Also, the web interface needs improvement.

For how long have I used the solution?

We have used this product for around six years, I think, possibly more.

What was my experience with deployment of the solution?

No issues as the installer detected it quickly.

What do I think about the stability of the solution?

The Data Protector software service shuts down randomly sometimes.

What do I think about the scalability of the solution?

7-8/10

How are customer service and technical support?

7-8/10

Which solution did I use previously and why did I switch?

We had the previous version, and since our service was growing, we needed an extra. So we got this one.

How was the initial setup?

It was straightforward.

What about the implementation team?

We did it in-house.

What was our ROI?

The ROI is basically just the fact that it is cheaper than the price for hard drive per gigabyte, and it's easier to store and organize.

Which other solutions did I evaluate?

We also looked at options from IBM, since they have become a lot cheaper and easier to use.

What other advice do I have?

Check if you actually need a tape library this big.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are an HP reseller.
it_user342660
Senior Systems Specialist at a financial services firm with 501-1,000 employees
Vendor
It provides us with Sharepoint item-level restore and assurances that the backup procedure is actually working. I'd like to see an updated GUI in the next release.

What is most valuable?

The most valuable features include Sharepoint item-level restore and integration with the vSphere hypervisor.

How has it helped my organization?

It provides us with more assurances that the backup procedure is actually working.

What needs improvement?

The user interface as the GUI is out-of-date and should be updated in the next release.

For how long have I used the solution?

I've used it for four or five years.

What was my experience with deployment of the solution?

We had some issues with the Exchange agent, but this was resolved with HP support.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

No issues encountered.

Technical Support:

Tech support varies a bit depending on who takes the call. Generally speaking, it’s at a professional level.

Which solution did I use previously and why did I switch?

We previously used CA Arcserve.

How was the initial setup?

The product is somewhat complex because of container object permission inheritance. Compared to a “normal” Windows software, it was a bit more complicated.

What about the implementation team?

Implementation was done by a value added reseller (VAR) and their level of expertise was adequate.

What's my experience with pricing, setup cost, and licensing?

In theory, the pricing structure is quite simple: just pick what you need. But the price tag might be a little on the high side.

Which other solutions did I evaluate?

We also evaluated Symantec Backup Exec.

What other advice do I have?

Get a professional to do the initial configuration and, after that, you can continue on your own.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user321693
Infrastructure Coordinator at a tech services company with 501-1,000 employees
Consultant
It helps us with ISO 9001 statement forms, although the GUI should be made easier to administrate.

What is most valuable?

Cell manager and single drive for Windows/Linux.

How has it helped my organization?

It helps us with ISO 9001 statement norms.

What needs improvement?

The GUI needs to be easier to administrate. Also, it should have better access to more materials to help understanding the product (like the different between INCR, & INCR1, etc. and how it works).

For how long have I used the solution?

Around one year.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service: It's excellent. Technical Support: It's excellent, but doesn't have my native language (Portuguese).

Which solution did

What is most valuable?

Cell manager and single drive for Windows/Linux.

How has it helped my organization?

It helps us with ISO 9001 statement norms.

What needs improvement?

The GUI needs to be easier to administrate.

Also, it should have better access to more materials to help understanding the product (like the different between INCR, & INCR1, etc. and how it works).

For how long have I used the solution?

Around one year.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It's excellent.

Technical Support:

It's excellent, but doesn't have my native language (Portuguese).

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

It was a little complex for everything, because it's the data-protector concept.

What about the implementation team?

I implemented it myself.

What was our ROI?

High! For our data there is no price.

What's my experience with pricing, setup cost, and licensing?

It's a very good choice, but requires a specialized professional.

Which other solutions did I evaluate?

Yes. A free one, Cobian and Symantec Backup Exec.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We're a partner.
ITCS user
Administrador dedicado at a comms service provider with 5,001-10,000 employees
Vendor
It performs quick restores and integrates with multiple applications, but although new installations were problem-free, I found some problems with the IDB errors upgrading from v7 to v8.

What is most valuable?

The integrations with other applications, for example SQL, Oracle, and Exchange is valuable. Also, especially valuable is the granular mailbox backup.

How has it helped my organization?

It's use is intuitive Performs quick restores Integrates with multiples applications

For how long have I used the solution?

In this company, I’ve used this product for five years, but I used this product in my last company, at an HP partner where I did a lot of installations. I've used it from v5 to v8.

What was my experience with deployment of the solution?

In new installations I’ve never found any problems, but with the upgrade from v7 to v8, I found some problems with the IDB errors. There have also been issues with Exchange integration misconfigurations and…

What is most valuable?

The integrations with other applications, for example SQL, Oracle, and Exchange is valuable. Also, especially valuable is the granular mailbox backup.

How has it helped my organization?

  • It's use is intuitive
  • Performs quick restores
  • Integrates with multiples applications

For how long have I used the solution?

In this company, I’ve used this product for five years, but I used this product in my last company, at an HP partner where I did a lot of installations. I've used it from v5 to v8.

What was my experience with deployment of the solution?

In new installations I’ve never found any problems, but with the upgrade from v7 to v8, I found some problems with the IDB errors.

There have also been issues with Exchange integration misconfigurations and licenses.

What do I think about the stability of the solution?

In v7, some W2012 clients fail occasionally.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It's perfect.

Technical Support:

It's perfect.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

The initial set-up is very intuitive.

What about the implementation team?

I’ve implemented the solution as HP partner and as final customer.

Which other solutions did I evaluate?

No other options evaluated.

What other advice do I have?

There are some issues with W2012 server clients. HP's solution is to update Data Protector version 8 or 9.

I would advise that you to test the product with all the options.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user10158
IT Technical coordinator at a engineering company with 201-500 employees
Real User
A lot of customization is possible through the configuration files and script integration, although it should provide the ability to personalize the GUI by adding desired columns.

What is most valuable?

  • Integration with a lot of OS and applications, e.g. SAP, Oracle, Exchange, SQL Server, SharePoint, VMware, Unix, Linux etc.
  • Very reliable SAP and Oracle integration.
  • Licensing is based on a backup library/drive instead of a licensing model based on the involved servers. This library centric model allow you to add some new backup procedures very quickly.
  • Intuitive user interface
  • Easy and reliable client agents installation
  • Backup log files accurate and clear
  • A lot of customization is possible through the configuration files and script integration
  • Preview for backup and restore
  • A powerful CLI interface is also available

How has it helped my organization?

  • Fantastic SAP backup resilience and reliability
  • Offline and on-line consistent backup possibilities
  • Oracle log treatments for archive log mode databases
  • Affordable restores with preview possibilities

What needs improvement?

  • Reports
  • Possibilities to personalize the GUI adding desired columns
  • Windows image backup (similar to Symantec Backup Exec System Recovery that allows you to restore an entire Windows system through the network without the need to create DVD or boot devices)

For how long have I used the solution?

We've used it for 10 years, starting with v5.1.

What was my experience with deployment of the solution?

No, but it depends on the application platform you want to work on.

What do I think about the stability of the solution?

No. Recently I accidentally destroyed my backup server and the HP technicians restored my backup server in the entirety in a few hours using Data Protector's own backup. We often use Data Protector for disaster recovery tests, and the results were always successful.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

They're honest and helpful.

Technical Support:

Until last year it was very good, but in 2015 we felt a drop in service because some technical resources disappeared.

Which solution did I use previously and why did I switch?

In the past we used the different manual operating system approach. We also used Symantec Backup Exec System Recovery to backup Windows images and files. Our schema is a specific tool for OS system images (Symantec Backup Exec System Recovery for Windows OS, to do net recovery for HP Unix OS) and Data Protector for the data.

How was the initial setup?

It's a very simple deployment on file systems, Exchange, SQL server, and VMware, and more difficult on SharePoint, SAP and Oracle, and even these difficulties are derived from the Applications architecture itself. It depends on how large is your backup scope; the wider it is, the more time you need to dedicate to the implementation of the product. However, the Initial set-up itself is not complex.

What about the implementation team?

We implemented the initial version of the product through a vendor team. They were experts, and helpful, and we have done some upgrade projects within the team.

What was our ROI?

We implement the initial version of the product through a vendor team, the team was expert and helpful, we also have some upgrade projects with the team.

What's my experience with pricing, setup cost, and licensing?

The licensing approach is very convenient and useful because if you purchase the license based on physical drives, you can backup everything on them. If a new server application is deployed, you can start backup to it immediately. Other license, possibilities are available, for example if you have some D2D appliance you can acquire licenses based on the per-terabyte approach. The maintenance contract grows every year by 5%.

Which other solutions did I evaluate?

No, but we know different customers that use more popular backup product like Legato, Tivoli, and Netbackup. Often, they tell us that these products are good but very expensive or complex to use. Often when competitors suppliers visit us for marketing, they always says that Data Protector is not an enterprise backup solution. This is a typical vendor approach and I really think that this is not true because in our experience, Data Protector does its work well, and this is what a customer need.

What other advice do I have?

Trust in Data Protector. It's probable that HP doesn't push it enough in marketing but the product works well.

Backup View by Type

Client View

Restore View

Sessions View

Tape Slots View


Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user334893
IT Systems Administrator at a tech vendor with 10,001+ employees
MSP
It's pretty stable, but when it does fail, we can quickly reset the internal database.

What is most valuable?

For us, disaster recovery is the most valuable feature.

How has it helped my organization?

We do not use the product within our own organization’s backup solution.

What needs improvement?

The Disk Agent feature is pretty basic, for instance, with the included wildcards.

For how long have I used the solution?

I've used it for more than five years.

What was my experience with deployment of the solution?

Upgrades can lead to issues with the internal database.

What do I think about the stability of the solution?

Data Protector is pretty stable, but when it does fail, we can quickly reset the internal database.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

What is most valuable?

For us, disaster recovery is the most valuable feature.

How has it helped my organization?

We do not use the product within our own organization’s backup solution.

What needs improvement?

The Disk Agent feature is pretty basic, for instance, with the included wildcards.

For how long have I used the solution?

I've used it for more than five years.

What was my experience with deployment of the solution?

Upgrades can lead to issues with the internal database.

What do I think about the stability of the solution?

Data Protector is pretty stable, but when it does fail, we can quickly reset the internal database.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

I haven't contacted customer service.

Technical Support:

High. The last upgrade caused issues, but due to their support, we didn't need to roll back.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

It's straightforward.

What about the implementation team?

We did it in-house.

Which other solutions did I evaluate?

It wasn't chosen, but mandatory for the specific customer.

What other advice do I have?

Look to other products before buying, if you require complex backup solutions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
JW
Virtualization Systems Administrator at a university with 10,001+ employees
Real User
It will do both physical and virtual backups, but not GRE backups.

What is most valuable?

ZDB, and instant recovery. Also, it will do both physical and virtual backups with Hyper-V and ESXi.

How has it helped my organization?

Using the backup storage snapshot functionality we are able to back up 2T databases and 2T file storage fast.

What needs improvement?

Hyper-V backups need improvement so they can do GRE.

For how long have I used the solution?

I've used it for five years.

What was my experience with deployment of the solution?

We have a very complex and unusual environment so it took a while to get things working.

What do I think about the stability of the solution?

Since we started using v5, stability has improved quite a bit.

What do I think about the scalability of the solution?

This has also improved since earlier versions.

How are customer service and technical support?

Customer Service:

We have very good customer service.

Technical Support:

We pay for premier support and it is great, but it's not so good if you just have regular support.

Which solution did I use previously and why did I switch?

We used Tivoli and it did not work well in our environment. Data Protector was cheaper and would do what we needed to do.

How was the initial setup?

It was complex. We had a consultant in for several weeks to get us working. We needed to get the ZDB type, and virtual backups working. The file system backups were no problem.

What about the implementation team?

We had a vendor team, and the main person is still the most knowledgeable one I know for what we needed.

What's my experience with pricing, setup cost, and licensing?

You get what you pay for so don’t skimp.

Which other solutions did I evaluate?

We had it included in a large purchase we were making at the time.

What other advice do I have?

If you are just doing straight file system backups, this product is straightforward, but if you use any of the many features I would suggest getting help. The interface could be improved and it doesn’t have some things that other products do, but it would depend on what you need from your backups/restores and what your window is.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user330153
Technical System Analyst at a government with 5,001-10,000 employees
Vendor
It's allowed us to send sensitive information offsite, although it could use better documentation on how to backup the device itself through a flash drive or CD.

What is most valuable?

The GUI is nice. However, the command line options are more important when setting up customize backups and restores in a custom scripts routine.

How has it helped my organization?

We are required to send sensitive information offsite, and Data Protector has made it easy to meet this requirement.

What needs improvement?

Better documentation on how to backup the device itself through a flash drive or CD.

For how long have I used the solution?

I've used HP Data Protector, formerly OmniBack, since 1997.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No problems after I upgraded to v7. On version 6.10, it would not bar-scan a pool correctly. After upgrading, I no longer had the issue.

What do I think about the scalability of the solution?

No issues encountered. What I like about it is that you are licensed per drives not how many clients/agents are installed. It can support various filesystem types (HFS, VXFS, Windows, etc.), and use a databases utility like RMAN to backup to other disk or tapes.

How are customer service and technical support?

Customer Service:

9.5/10.

Technical Support:

9.5/10.

Which solution did I use previously and why did I switch?

For the projects I support, I used Data Protector. Other projects used BackupExec. However; Backup Exec is very limited of what it can support in filesystem types and even operating system support matrix.

How was the initial setup?

It's straightforward for me.

What about the implementation team?

We implemented it through an in-house team of only one member. They were very knowledgeable, with over 20+ years of system administrator experience and knowledge.

What was our ROI?

My personal satisfaction is that the products work as intended.

What's my experience with pricing, setup cost, and licensing?

The licensing is based on your primary purpose, what type of cloning environment you are utilizing, and if it is a disk to disk copy etc. The technical assistance should help with your decision.

Which other solutions did I evaluate?

Evaluated Backup Exec and it is limited in what it supports.

What other advice do I have?

Evaluate your need first of all. We are a small government shop, and the needs are limited here. However, Data Protector can do much more.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user330159
System Administrator at a healthcare company with 1,001-5,000 employees
Vendor
We now have a common enterprise backup product across all our infrastructure and services, although Granular Recovery doesn't work as smoothly as it could.

What is most valuable?

  • VMware level backup
  • Exchange integration
  • Flexibility
  • Cost

How has it helped my organization?

We now have a common enterprise backup product across all our infrastructure and services. We have also extended this by deploying HP Data Protector VMware level backup capability VEPA, (Virtual Environment Protection Agent) across both Data Centre and Divisional services.

What needs improvement?

For me, the main weakness of Data Protector now is the Granular Recovery integrations, as they just don’t work as smoothly as they could.

For how long have I used the solution?

I've used up since March 2013.

What was my experience with deployment of the solution?

Not really. However, I have extensively used HP Data Protector in other roles with other organisation so I know the product very well. This was key consideration in the initial selection as it reduced costs and risks for the deployment.

What do I think about the stability of the solution?

We did experience a major issue when we first deployed Data Protector 8.10, but HP support were able to help.

What do I think about the scalability of the solution?

No, we still two Data Protector installations, (known as Cells in in DP terminology). One cell manages the Data Centre backup/restores and the other the divisional side of things. At some point in time, we will probably consolidate into a single cell, (or manager of managers) configuration, but we have no current technical or business driver for this move.

How are customer service and technical support?

Customer Service:

It's excellent.

Technical Support:

It's excellent, very prompt and professional.

Which solution did I use previously and why did I switch?

In autumn 2012, we had two important backup issues in our enterprise data centres. The organisation was about to deploy MS Exchange as our corporate email system, (replacing Novell GroupWise) and our portfolio of VMware guests was increasing. We needed MS Exchange integration and NDMP backup capabilities to meet our data centre backup needs. At that time our IS organisation had a split between remote sites, (divisions) and the enterprise server data centres. We used Symantec NetBackup in our Data Centres and Symantec Backup Exec in divisions to meet our backup requirements.

The cost to license Symantec NetBackup for MS Exchange and NDMP was too large. So, we looked for alternatives. I had used HP Data Protector in a previous organisations and I knew it was a cost effective drop in replacement for NetBackup. So we looked at HP Data Protector and EMC offerings and eventually chose HP Data Protector and cost and functionality. This is just for the enterprise/data centre environment. Data Protector did all we wanted for our data centre backups.

As stated earlier, our technical IS had two teams/areas, data centre and divisions, (remote sites/hospital). The divisional team supported site based infrastructure and local services, (file & print etc.). The divisional servers were backed up using Symantec Backup Exec, and following an upgrade to Backup Exec 2012 we had several critical issues with backup at our divisions and the team evaluated HP Data Protector as replacement for Symantec Backup Exec and selected HP Data Protector.

How was the initial setup?

For us, it was easy, as I had extensive previous experience of the product. I first used the product when it was called Omniback I, (not Omniback II). And, as stated we deliberately built the initial deployment as a drop in replacement for NetBackup in the Data Centre.

What about the implementation team?

Just me.

What was our ROI?

It's difficult to calculate this as we didn’t have a plan to implement an enterprise backup infrastructure, we just used the cost and in-built flexibility of the product to meet our needs.

What's my experience with pricing, setup cost, and licensing?

Initially in the data centre our first quote for NetBackup licenses for exchange integration and NDMP was about AU$200,000. Our complete Data Centre HP Data Protector deployment was AU$46,000.

Since our deployment HP has introduced capacity based licensing for Data Protector. I would advise any potential customer to look at this option, it may work better for their organisation. On balance if deploying today I would tend to prefer the capacity based licensing model. But do the sums and make sure it work for your organisation. The other point is even traditional Data Protector licenses is very flexible and relatively inexpensive, this allow an organisation to build an Enterprise backup architecture over time and allows in to evolve to meets changing requirements.

What other advice do I have?

Plan, and call in outside help if required. Get the production evaluation mode and try it (it comes with a complete 60 day trial license). Get to know the product and plan. One other really nice feature of HP Data Protector that I haven’t mentioned up to now is Reporting. Data Protector has a whole load of built-in configurable reports, it really covers most use cases and when it doesn’t Data Protector has an extensive CLI, for when you just need that extra special something.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user325044
Head of IT at a engineering company
Vendor
The initial setup wasn’t that complex because it recognized all the tapes automatically, but troubleshooting is one of the most difficult ​parts in this product.

Valuable Features

For us there are no features which we could call the most valuable. I think all components fulfill their jobs, but not one more than another.

Improvements to My Organization

I think this product doesn’t improve any processes or functions in our company.

Room for Improvement

We think troubleshooting is one of the most difficult parts in this product. It is hard to find any signs for job errors and why a job did not run successfully.

Use of Solution

We've used the Data Protector solution for more than ten years now.

Deployment Issues

At the moment, we are updating to v9 together with an HP consultant, so hopefully he can help us with our issues.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and

Valuable Features

For us there are no features which we could call the most valuable. I think all components fulfill their jobs, but not one more than another.

Improvements to My Organization

I think this product doesn’t improve any processes or functions in our company.

Room for Improvement

We think troubleshooting is one of the most difficult parts in this product. It is hard to find any signs for job errors and why a job did not run successfully.

Use of Solution

We've used the Data Protector solution for more than ten years now.

Deployment Issues

At the moment, we are updating to v9 together with an HP consultant, so hopefully he can help us with our issues.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

9/10.

Technical Support:

9/10 - we have not had any bad experiences with support.

Initial Setup

The initial setup wasn’t that complex, because Data Protector recognized all the tapes automatically, and we could adapt some settings.

Implementation Team

We did it in-house with support from a consultant.

Other Advice

Have a consultant available in case there are any issues.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user324942
Network admin/security at a government with 1,001-5,000 employees
Real User
It's our choice for enterprise backup as it centralizes all our backup needs, although tech support should be organized in ascending tiers vis-a-vis customers' issues.

What is most valuable?

  • StoreOnce software
  • Federated deduplication
  • Vendor agnostic

How has it helped my organization?

It is our enterprise backup solution centralizing all backup needs.

What needs improvement?

Technical support process could be easier/technical web site.

For how long have I used the solution?

I've used it for five years.

What was my experience with deployment of the solution?

When well-planned out and tested deployment was effectively flawless.

What do I think about the stability of the solution?

It’s as scalable as my pocket is – limited to my budget.

How are customer service and technical support?

Customer Service:

It’s as scalable as my pocket is – limited to my budget.

Technical Support:

As mentioned this needs work – support is very granular and needs reorganization. Issues should be separated into tier 1,2,3 etc teams vs type of support needed.

Which solution did I use previously and why did I switch?

I have used others – nothing is perfect.

How was the initial setup?

Fairly straightforward when planned out and reviewed.

What about the implementation team?

I did it by myself.

What's my experience with pricing, setup cost, and licensing?

Check the available options to ensure your purchasing correctly for your requirements.

Which other solutions did I evaluate?

We evaluated other backup solutions all of which are very costly compared to this one.

What other advice do I have?

If you don’t have sys admin resources to dedicate to this project, use proffessional services and ensure your support staff get knowledge after.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user321039
Infrastructure Supervisor at a retailer with 1,001-5,000 employees
Vendor
The biggest improvement to our organization is the Restore function which helps us find lost files. The GUI could use improvement.

What is most valuable?

I've used the product for a long time and am very familiar with all its features.

How has it helped my organization?

The Restore function helps us find lost files.

What needs improvement?

The operation is not so friendly for new users. The GUI could also use improvement.

For how long have I used the solution?

I've used it for 10 years.

What was my experience with deployment of the solution?

Yes, client install is an issue for IT guys.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service: 7/10. Technical Support: 9/10.

Which solution did I use previously and why did I

What is most valuable?

I've used the product for a long time and am very familiar with all its features.

How has it helped my organization?

The Restore function helps us find lost files.

What needs improvement?

  • The operation is not so friendly for new users.
  • The GUI could also use improvement.

For how long have I used the solution?

I've used it for 10 years.

What was my experience with deployment of the solution?

Yes, client install is an issue for IT guys.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

7/10.

Technical Support:

9/10.

Which solution did I use previously and why did I switch?

I've only used Data Protector.

How was the initial setup?

The first setup was complex.

What about the implementation team?

I implemented it myself.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing is rarely bad for the end user.

Which other solutions did I evaluate?

No other options were evaluated.

What other advice do I have?

Read the user manual carefully, and find HP support to help you.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user320259
CTO Infrastructure, Tehcnical Support, & Operations at a healthcare company with 1,001-5,000 employees
Vendor
It provides us with backups of both DB2 and HP-UX, yet it doesn't allow for scheduling or selecting backup options on a per-server basis.

What is most valuable?

It has the ability to backup both DB2 (IBM's RDBMS) and HP-UX (HP's Unix OS).

What needs improvement?

The ability to schedule and to select backup options on a per-server basis. By comparison, Backup Exec has a nice way to select what to backup and where to backup.

For how long have I used the solution?

I've used it for three years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service: 5/10. Technical Support: 5/10.

Which solution did I use previously and why did I switch?

We switched because…

What is most valuable?

It has the ability to backup both DB2 (IBM's RDBMS) and HP-UX (HP's Unix OS).

What needs improvement?

The ability to schedule and to select backup options on a per-server basis.

By comparison, Backup Exec has a nice way to select what to backup and where to backup.

For how long have I used the solution?

I've used it for three years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

5/10.

Technical Support:

5/10.

Which solution did I use previously and why did I switch?

We switched because we needed to backup DB2 and HP-UX.

How was the initial setup?

It's very difficult to understand the interface initially. Without support, it is difficult to configure and understand the solution.

What about the implementation team?

We implement in-house.

What was our ROI?

I didn’t calculate it.

What's my experience with pricing, setup cost, and licensing?

For us, it's a very expensive product.

Which other solutions did I evaluate?

Netbackup

What other advice do I have?

I recommend not to implement Data Protector, as it is not friendly and you need to have a dedicated person to administer it.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user320148
Backup Engineer at a manufacturing company with 10,001+ employees
Vendor
We can consolidate all our backup infrastructure requirements with one product, though you should prepare a large budget for it.

What is most valuable?

The ease-of-use.

How has it helped my organization?

We are able to slowly, but surely, consolidate all the backup infrastructure requirements with one product.

What needs improvement?

Reporting functions GUI

For how long have I used the solution?

I've used it for three months.

What was my experience with deployment of the solution?

No issues so far.

What do I think about the stability of the solution?

There ave been some issues.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service: 8/10. Technical Support: 8.5/10.

Which solution did I use previously and why did I switch?

We did, and we switched because of the usability and scalability.

How

What is most valuable?

The ease-of-use.

How has it helped my organization?

We are able to slowly, but surely, consolidate all the backup infrastructure requirements with one product.

What needs improvement?

  • Reporting functions
  • GUI

For how long have I used the solution?

I've used it for three months.

What was my experience with deployment of the solution?

No issues so far.

What do I think about the stability of the solution?

There ave been some issues.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

8/10.

Technical Support:

8.5/10.

Which solution did I use previously and why did I switch?

We did, and we switched because of the usability and scalability.

How was the initial setup?

It was straightforward - very little hassle to get it up and running.

What about the implementation team?

We used a vendor team who were 8/10.

What was our ROI?

It is hard to quantify. It is a backup solution, plus ours is a complex environment with different offerings for different customers.

Which other solutions did I evaluate?

Other HP products, CA, Symantec.

What other advice do I have?

Prepare a bigger budget.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Rami Chiha
Operational database administrator at American University of Beirut Medical Center
Real User
Top 5Leaderboard
It has a wide range of compatibility and integrates with all OS's.

Valuable Features

- Fast and easy to use - Wide range of compatibility - Simple integration with all the OS - Simple GUI interface with a lot features

Improvements to My Organization

Reliable Utility that would help a lot to automate backups and recovery operations

Room for Improvement

- Find a way to protect the IDB (internal database) from corruption without the user interaction - Improve the Graphical interface look

Use of Solution

For 4 years

Deployment Issues

- Sometimes you will have problems to push the data protector client installation (Edit the hosts file on the installation server, cell manager and the client)

Stability Issues

-a lot of Internal Data Base corruptions (sometimes it becomes serious) The user have to Backup the IDB daily and do the…

Valuable Features

- Fast and easy to use

- Wide range of compatibility

- Simple integration with all the OS

- Simple GUI interface with a lot features

Improvements to My Organization

Reliable Utility that would help a lot to automate backups and recovery operations

Room for Improvement

- Find a way to protect the IDB (internal database) from corruption without the user interaction

- Improve the Graphical interface look

Use of Solution

For 4 years

Deployment Issues

- Sometimes you will have problems to push the data protector client installation (Edit the hosts file on the installation server, cell manager and the client)

Stability Issues

-a lot of Internal Data Base corruptions (sometimes it becomes serious)

The user have to Backup the IDB daily and do the daily maintenance

Customer Service and Technical Support

9/10

Initial Setup

straightforward:

- install the cell manager

- install the clients

Pricing, Setup Cost and Licensing

I advise to install two cell managers with MOM license in case you have a DR site.

Disclosure: My company has a business relationship with this vendor other than being a customer: HP partner
ITCS user
Project Manager at a manufacturing company with 1,001-5,000 employees
Vendor
Integration with RMAN is very stable, robust and provides good diagnostics features to troubleshoot backup issues.

Valuable Features:

Integration with Oracle RMAN.

Improvements to My Organization:

HP Data Protector integration with RMAN is very stable, robust and provides good diagnostics features to troubleshoot backup issues.

Use of Solution:

10+ years (since it was called Omniback)

Initial Setup:

Straight forward. We use it for all our Oracle Database and applications File servers VMWare environment [SQL Servers, business & Intranet applications etc] We had an issue during implementation of off-host LAN free backup of vSphere virtual machines using HP Data Protector. However that was mainly due to limited knowledge of the consulting company implementing the solution. After the implementation we didn’t face any issues.

Implementation

Valuable Features:

Integration with Oracle RMAN.

Improvements to My Organization:

HP Data Protector integration with RMAN is very stable, robust and provides good diagnostics features to troubleshoot backup issues.

Use of Solution:

10+ years (since it was called Omniback)

Initial Setup:

Straight forward.

We use it for all our

  1. Oracle Database and applications
  2. File servers
  3. VMWare environment [SQL Servers, business & Intranet applications etc]

We had an issue during implementation of off-host LAN free backup of vSphere virtual machines using HP Data Protector. However that was mainly due to limited knowledge of the consulting company implementing the solution. After the implementation we didn’t face any issues.

Implementation Team:

A vendor team of HP. 

I would rate them a 3/5, for the following reasons:

  • It took a long time to resolve some of the implementation issues.
  • They didn’t recommend the best practices for managing backups in a VMware environment

Other Advice:

I have not used any other backup products. However HP DP works well with leading technologies like Oracle, VMware.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Micro Focus Data Protector Report and get advice and tips from experienced pros sharing their opinions.