Micro Focus Fortify on Demand Customer Service and Technical Support

Cinfooffice09987
CISO at a retailer with 1,001-5,000 employees
The technical support is just not there. We have open tickets. They don't respond. Even if they respond, we don't see eye to eye. As the company got sold and bought, the support got worse. View full review »
Jonathas De Morais
Enterprise Systems Analyst at a manufacturing company with 10,001+ employees
Our experience with tech support has been good. We haven't needed support that much but whatever we needed we were able to find on their website. There were a couple of things regarding the licensing and payment that we had to get some help with. But it was quick and easy. View full review »
KavithaSridhar
Director Consulting at a tech services company with 10,001+ employees
We had a good tech support experience. View full review »
Find out what your peers are saying about Micro Focus, SonarQube, Checkmarx and others in Application Security. Updated: October 2019.
371,639 professionals have used our research since 2012.
Appsecanst67
Senior Application Security Analyst at a financial services firm with 10,001+ employees
Technical support is okay. They have a platform that you can create tickets on. Once you raise a ticket, support is quick to help you. If they wanted to improve technical support they could offer meetings with the developer or security team. View full review »
Nixon B
Senior Cyber Security Analyst at a financial services firm with 1,001-5,000 employees
Tech support has been a great help. They always respond to us in a timely manner. Whenever we contact support, they assist us in running our scans. View full review »
Ives Laaf
Head of Compliance & Quality / CISO at a tech services company with 51-200 employees
Technical support for this solution is fine. View full review »
Find out what your peers are saying about Micro Focus, SonarQube, Checkmarx and others in Application Security. Updated: October 2019.
371,639 professionals have used our research since 2012.
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