Micro Focus Fortify on Demand Customer Service and Technical Support

Cinfooffice09987
CISO at a retailer with 1,001-5,000 employees
The technical support is just not there. We have open tickets. They don't respond. Even if they respond, we don't see eye to eye. As the company got sold and bought, the support got worse. View full review »
reviewer1263261
Sr. Enterprise Architect at a financial services firm with 5,001-10,000 employees
I have not been in touch with technical support from the vendor. Our technical support team is comprised of three people. Two of them help to demonstrate the product and instruct people on how it works. The other one is connected to the development team and can help with troubleshooting issues. View full review »
Jonathas De Morais
Enterprise Systems Analyst at a manufacturing company with 10,001+ employees
Our experience with tech support has been good. We haven't needed support that much but whatever we needed we were able to find on their website. There were a couple of things regarding the licensing and payment that we had to get some help with. But it was quick and easy. View full review »
Learn what your peers think about Micro Focus Fortify on Demand. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,617 professionals have used our research since 2012.
KavithaSridhar
Director Consulting at a tech services company with 10,001+ employees
We had a good tech support experience. View full review »
Prakash-Rao
Vice President - Solution Architecture at a financial services firm with 10,001+ employees
I have not interacted with the Fortify on Demand technical support team directly. Our own infrastructure support is the group that would deal with them. My team only communicates with our internal support. View full review »
ChimaUzomba
Chief Executive & Certified Security Administrator at Boch
The technical support is actually a problem that needs to be addressed. Since the acquisition and merger with Hewlett Packard, it has been really hard to know who the technical or salesperson to talk to. Micro Focus has a whole lot of solutions that are of value in our region, but it seems that they are not doing a proper job of coordination of knowledge. There is a huge knowledge gap from the Micro Focus team in the way they support businesses. We were hoping that the transition was the thing that affected the lack of better support. But by now we should be able to point to who the person is that is in charge and the person to talk to when it comes to the various products. I really don't know anybody in charge of the technical team to help us properly with issues. View full review »
Appsecanst67
Senior Application Security Analyst at a financial services firm with 10,001+ employees
Technical support is okay. They have a platform that you can create tickets on. Once you raise a ticket, support is quick to help you. If they wanted to improve technical support they could offer meetings with the developer or security team. View full review »
Nixon B
Senior Cyber Security Analyst at a financial services firm with 1,001-5,000 employees
Tech support has been a great help. They always respond to us in a timely manner. Whenever we contact support, they assist us in running our scans. View full review »
Ives Laaf
Head of Compliance & Quality / CISO at a tech services company with 51-200 employees
Technical support for this solution is fine. View full review »
Learn what your peers think about Micro Focus Fortify on Demand. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,617 professionals have used our research since 2012.