Micro Focus Fortify on Demand Customer Service and Technical Support

CISO at a retailer with 1,001-5,000 employees
The technical support is just not there. We have open tickets. They don't respond. Even if they respond, we don't see eye to eye. As the company got sold and bought, the support got worse. View full review »
Jonathas De Morais
Enterprise Systems Analyst at a manufacturing company with 10,001+ employees
Our experience with tech support has been good. We haven't needed support that much but whatever we needed we were able to find on their website. There were a couple of things regarding the licensing and payment that we had to get some help with. But it was quick and easy. View full review »
Director Consulting at a tech services company with 10,001+ employees
We had a good tech support experience. View full review »
Jason Lebrecht US
Executive Director at a tech consulting company with 51-200 employees
Customer Service: 10/10 - Christine Bobba, Gerald and the whole TAM Team were very supportive. Stuart Ward does a great job running his TAM Team focused on customer service. Technical Support: Jason Powell was really support from a technical perspective. He was able to quickly gather the details we needed to resolve security issues with the code or set up. View full review »
Nixon B
Senior Cyber Security Analyst at a financial services firm with 1,001-5,000 employees
Tech support has been a great help. They always respond to us in a timely manner. Whenever we contact support, they assist us in running our scans. View full review »
Richard Lloyd
Digital Security Integration Lead at a non-tech company with 10,001+ employees
Technical support is very good. View full review »

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