Micro Focus LoadRunner Enterprise Customer Service and Technical Support

Rune Midtvedt
Senior Consultant at a software R&D company with 5,001-10,000 employees
It is not usually me who calls tech support but I got the impression that the team is quite pleased with it. Usually, it is good. On the other hand, we have had some problems now that are not resolved. For example, one of my applications is not running at all because we are running on version 12.53. There was some problem with the REST (Representational State Transfer) services and the coding part of our REST services. We were using a very old encoding version that we are not using anymore. We stopped using it a long time ago. But it was still supposed to be compatible in 12.53, and that is what we are using. I know the problem was fixed from version 12.56 and up, but we have not been able to complete the upgrade. I'm able to run the tests on the application locally, but not in Performance Center. So we are waiting for this upgrade at the moment to resolve these issues. View full review »
Associate at a software R&D company with 10,001+ employees
In Micro Focus, I have worked with various types of clients. Some clients have platinum customer status, and some have gold. For those levels, the support will be there. At platinum, technical support is very helpful at updating their support and the support is good. View full review »
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