Mahendra Andhale - PeerSpot reviewer
Senior Test Lead at a computer software company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Offers good usability and identify and address issues that arise during peak loads
Pros and Cons
  • "I appreciate its ability to handle various internal calls and its user-friendly interface."
  • "I also use the TrueClient feature for browser-based testing. I found the TrueClient feature to be a bit difficult to use and not very user-friendly for automating scripts."

What is our primary use case?

It's mainly used for performance testing. One of its features called TrueClient has helped us see how users interact with our applications.

How has it helped my organization?

It also contributed to improving the quality of our products. By saving time, we're able to identify performance issues and address them more quickly, which ultimately leads to better quality.

It helped reduce our workload overall. The customization options make it easier to manage tasks.

We're now able to identify and address issues that arise during peak loads. We are able to figure out things and handle peak loads now. 

What is most valuable?

I appreciate its ability to handle various internal calls and its user-friendly interface.

Compared to other tools I've used, it saves about 20-30% of time due to its flexibility.

I also use the TrueClient feature for browser-based testing. I found the TrueClient feature to be a bit difficult to use and not very user-friendly for automating scripts. So there's room for improvement in that area.

What needs improvement?

There are a few features that I've seen in other tools that I'd like to see implemented or enhanced.

The installation and configuration process could be more streamlined, especially when it comes to distributed systems.

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OpenText LoadRunner Professional
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For how long have I used the solution?

I have been using this tool for six years now. I use the Developer node.

It is a very old tool. It was originally with HPE, then Micro Focus, and now it's owned by OpenText.

How are customer service and support?

The customer service and support are good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used JMeter. We switched because of the better support and flexibility offered by LoadRunner. It has a very wide range of support, covering most protocols and applications currently on the market.

What's my experience with pricing, setup cost, and licensing?

It is on the higher side cost-wise, but the usability is good. If they reduced the cost, it would help smaller organizations like ours to take advantage of the features it offers.

What other advice do I have?

Overall, I would rate the solution an eight out of ten. One of the biggest reasons is the TrueClient feature. It's very difficult to automate scripts with the TrueClient protocol.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Performance Task Consultant at PCS Systemtechnik GmbH
Real User
Top 10
Has a user-friendly UI, helps save time, and significantly enhances our product quality
Pros and Cons
  • "The front loader and the reporting features are the most valuable aspects of OpenText LoadRunner Professional."
  • "The reporting and GUI have room for improvement."

What is our primary use case?

In the banking industry, we utilize OpenText LoadRunner Professional to evaluate how systems handle increased workloads.

I implemented OpenText LoadRunner Professional because I encountered challenges when working with Oracle protocols in the banking industry, specifically regarding ticket resolution during correlation tasks.

How has it helped my organization?

What distinguishes OpenText LoadRunner Professional from other solutions is its controller log, which we use to simulate the number of users, and its user-friendly UI settings, which allows us to mimic user activity during performance testing.

LoadRunner has helped us save time. With a proper understanding of how the interface works, we can complete tasks quickly.

Employing LoadRunner has significantly enhanced our product quality, which is of paramount importance to us. With LoadRunner, we can precisely identify performance bottlenecks within our application and implement effective solutions to optimize its performance.

When it comes to simulation and report management, LoadRunner helps reduce our workload.

What is most valuable?

The front loader and the reporting features are the most valuable aspects of OpenText LoadRunner Professional.

What needs improvement?

The reporting and GUI have room for improvement.

I want LoadRunner Professional to have the capability to track various statistics from network databases and application servers. Currently, we rely on gathering this information from the respective teams. If LoadRunner Professional could provide this information, it would become our preferred tool.

For how long have I used the solution?

I have been using OpenText LoadRunner Professional for 12 years.

What do I think about the stability of the solution?

OpenText LoadRunner Professional is a stable solution.

What do I think about the scalability of the solution?

I would rate the scalability an eight out of ten. While the solution is scalable, there is an associated cost.

How are customer service and support?

While OpenText provides excellent customer support for partners, the lack of a phone support option limits the ways we can interact with them. The only methods of communication are through their portal or via email. If phone support were available, the overall support experience would be flawless. Sometimes, the issues we encounter are complex and challenging to resolve through text alone. Having access to 24/7 phone support would be immensely beneficial, allowing us to connect directly with representatives to discuss these matters effectively.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have experience using Apache JMeter, LoadRunner Community Edition, and LoadRunner Cloud Edition. As a support specialist, I continue to utilize these solutions indirectly based on the project requirements, as I am not the decision-maker regarding the specific tool selection.

How was the initial setup?

The initial deployment is straightforward, requiring only basic knowledge of the application and operating system. A detailed manual is available on the OpenText website for reference.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

The price is a bit on the high side, but it is still affordable.

What other advice do I have?

I would rate OpenText LoadRunner Professional nine out of ten.

I would only recommend LoadRunner Professional's TruClient feature for browser-based testing if it is for a single application as it is easier for scripting.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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OpenText LoadRunner Professional
April 2024
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Omkar  Sawant - PeerSpot reviewer
Sr. Manager at a manufacturing company with 10,001+ employees
Real User
Top 20
Helpful, user-friendly tool that allows organization-wide load testing
Pros and Cons
  • "LoadRunner Professional allowed us to load test potential new payroll solutions that would be implemented throughout the entire organization so that we knew which was best suited to performing well under pressure."
  • "Micro Focus has two separate products for web and mobile applications, which means you have to invest in both."

What is our primary use case?

I primarily use LoadRunner Professional to load test applications in a manufacturing environment. 

How has it helped my organization?

LoadRunner Professional allowed us to load test potential new payroll solutions that would be implemented throughout the entire organization so that we knew which was best suited to performing well under pressure. 

What is most valuable?

LoadRunner Professional's most valuable features are the easy setup, the auto-correlation feature, the high number of protocols, the analysis, and the reporting.

What needs improvement?

Micro Focus has two separate products for web and mobile applications, which means you have to invest in both. LoadRunner Professional does have a mobile protocol, but it works on very few applications. Merging the two products would be a big improvement, especially if Micro Focus also ensures the on-prem and cloud solutions have the same features. They're also not great with communication, including about important things like new rollouts. 

For how long have I used the solution?

I've been using LoadRunner Professional for five to six years.

What do I think about the stability of the solution?

LoadRunner Professional's performance has been good, and we've had no issues with stability.

How are customer service and support?

LoadRunner Professional's technical support is really good - they respond promptly and give super support. They also have a nice, robust knowledge bank, so if there are any issues, you can usually find help on the support site or via the community.

How was the initial setup?

The ease of LoadRunner Professional's setup process is one of its strengths - it's straightforward and takes a day or two to deploy.

What about the implementation team?

We used a vendor team.

What was our ROI?

We've got quite a good ROI from LoadRunner Professional, as it has reduced our downtime, raised our response time, and allowed us to test the new payroll system for the entire organization. However, the ROI is lower than it could be as we only use LoadRunner sparingly to avoid higher costs.

What's my experience with pricing, setup cost, and licensing?

LoadRunner Professional's licensing costs are on the higher side, apart from the Community Edition. The Community Edition is free but limited to fifty users; after that, you have to pay for extra users.

What other advice do I have?

I would recommend LoadRunner Professional as a helpful, user-friendly tool with a huge knowledge base. The only thing to bear in mind is the higher cost. I would give LoadRunner Professional a rating of eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Peter  Pischel - PeerSpot reviewer
Peter Pischel Senior Sales Executive at Tricentis
Vendor

In my opinion, LoadRunner is outdated. The best Load and perf tool on the market is NeoLoad, owned by Tricentis.

RajeevSAwant - PeerSpot reviewer
Head Automation CoE at Truglobal
Real User
Top 5Leaderboard
Great for performance testing and capturing performance engineering
Pros and Cons
  • "A very comprehensive tool that is good for performance testing."
  • "Lacks specific level monitoring."

What is our primary use case?

Our primary use case was for performance testing and platform application problems. We used it mainly in the banking sector and for API testing. It's multi-purpose. I recently moved to a different company.

What is most valuable?

This is a very comprehensive tool. It helped us with performance testing and allowed us to capture the actual performance engineering as well. 

What needs improvement?

If they were to add some kind of specific level monitoring, I think that would be very useful. When it comes to the main load of operation, it stimulates the load by using the underlying mechanism, either the API or some other protocol. If they were able to capture the UI aspect as well, that would be very, very helpful. This is an expensive solution and perhaps they could change their modeling to improve that.

For how long have I used the solution?

I used this solution for over 12 years. 

What do I think about the stability of the solution?

The solution is very stable. 

What do I think about the scalability of the solution?

The solution is scalable. The whole objective of LoadRunner is scalability. In the organization, we had somewhere around 20 users supporting multiple customers. 

How are customer service and support?

The technical support is very good. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I also have experience with JMeter. In comparison, if it's a wave application or to some degree API testing, then JMeter works well and it's a free tool so we can tweak it to our needs. We can use BlazeMeter for the same purpose. They are cheaper options than LoadRunner. But when it comes to different types of protocols, unique protocols, those are typically supported by LoadRunner. It's a very comprehensive tool and that's why it's costly.

How was the initial setup?

The initial setup is not that straightforward. It requires specialists to train LoadRunner users. We used integrators to assist with implementation. The solution doesn't really require any maintenance. 

What's my experience with pricing, setup cost, and licensing?

Micro Focus offers several options for licensing, it really depends on the number of users you have and your use case. 

What other advice do I have?

It's important to have proper parameterization and correlation as part of the scripting. The workflow or modeling has to be done appropriately according to the load that will be required and that needs to be done prior to implementation. Know what your steps will be, how you plan to increase the load and replicate real-world scenarios.

I rate this solution eight out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Script analyst at Alpha Citra Siber Indonesia
Real User
Top 20
Easy to use and navigate and helpful in identifying and resolving server-related errors
Pros and Cons
  • "My favorite feature in LoadRunner Professional is its ability to group scripts under separate IDs."
  • "In terms of improvement, it lacks mobile testing features present in some competitors, like GitMatters, which I find valuable."

How has it helped my organization?

Grouping scripts based on IDs in LoadRunner Professional saved me a significant amount of time. Being able to record and manage scripts according to specific IDs streamlined the testing process. Using LoadRunner Professional's script grouping feature, I saved approximately 30 minutes on testing scheduling.

LoadRunner Professional's features, especially the script grouping, significantly contributed to improving product quality. The tool enabled efficient identification of issues during testing, fostering better collaboration within the team and facilitating quicker problem resolution.

What is most valuable?

LoadRunner Professional excels in simulating virtual users and assessing application performance. My favorite feature in LoadRunner Professional is its ability to group scripts under separate IDs. This allows for more organized and flexible testing scenarios. I appreciate the option to add and manage multiple scripts within these groups, providing a convenient way to handle diverse testing scenarios based on specific requirements.

What needs improvement?

In terms of improvement, it lacks mobile testing features present in some competitors, like GitMatters, which I find valuable. Adding this capability would enhance the tool's versatility, making it more convenient for testing mobile applications directly.

For how long have I used the solution?

I have been working with LoadRunner Professional for a year.

What do I think about the stability of the solution?

We have not had any stability issues with the product so far.

How are customer service and support?

The technical support for LoadRunner is generally responsive and helpful. I would rate them as a seven out of ten. While they address issues promptly, there is room for improvement when it involves collaboration with other technical support teams, which can sometimes extend resolution times.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have previously used JMeter.

How was the initial setup?

Downloading LoadRunner Professional was straightforward via the portal, and the installation process was relatively easy, especially with a quick and standard setup. Overall, the initial deployment was user-friendly. It takes about 15 minutes to install it. LoadRunner Professional doesn't require much initial configuration. However, to test applications, it is necessary to open the firewall to accept traffic.

What's my experience with pricing, setup cost, and licensing?

The pricing model, especially when involving partners, could use some improvement.

What other advice do I have?

LoadRunner Professional greatly reduced my workload, I would say around an eight out of ten in an IT context. Its efficiency and helpful features made a substantial impact on the overall workload, streamlining processes and enhancing productivity.

Since using LoadRunner, my application or site has performed well under heavy loads, addressing errors originating from the server. The testing with LoadRunner helped identify and resolve issues, providing confidence in the application's performance even during peak loads.

I haven't had significant security issues since using LoadRunner for the past year. While I haven't explored its security features extensively, I haven't encountered any major problems. Contacting support has been helpful when needed.

Overall, I would rate LoadRunner Professional as an eight out of ten. It is user-friendly, the technical support is helpful, and the installation is straightforward.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Architect at a manufacturing company with 10,001+ employees
Real User
Top 20
Is stable and scalable, but monitoring needs to be more effective
Pros and Cons
  • "I would rate Micro Focus LoadRunner Professional's stability at eight out of ten."
  • "Improvement wise, the pipeline should be enabled. It should be embedded as part of the tool itself rather than going with third-party tools. Monitoring should be more effective as well."

What is our primary use case?

We've been using Micro Focus LoadRunner for load testing to simulate the load and applications for microservices and Salesforce UI applications.

What is most valuable?

 We like LoadRunner's controller and analysis features.

What needs improvement?

Improvement wise, the pipeline should be enabled. It should be embedded as part of the tool itself rather than going with third-party tools.

Monitoring should be more effective as well.

For how long have I used the solution?

I've been using this solution for the last 17 years.

What do I think about the stability of the solution?

I would rate Micro Focus LoadRunner Professional's stability at eight out of ten.

What do I think about the scalability of the solution?

On a scale from one to ten, I would rate the scalability at seven.

How are customer service and support?

I would technical support at eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is not straightforward. It should be enabled with some APM tools so that we don't have to rely on third-party tools.

What was our ROI?

Our ROI is okay, considering that it is a one-time effort.

What's my experience with pricing, setup cost, and licensing?

When you compare the cost of other tools such as NeoLoad and LoadNinja, the cost of LoadRunner is on the expensive side. As a result, we are currently considering going with NeoLoad.

What other advice do I have?

We are evaluating Tricentis NeoLoad and will probably go with it because it has additional features and is less expensive.

Overall, I would rate LoadRunner at seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Venkat G - PeerSpot reviewer
Associate Software Engineer at DXC Technology
Real User
Top 10
I like the ability to use multiple protocols
Pros and Cons
  • "I like LoadRunner's ability to use multiple protocols. That's one of the greatest features along with the ability to test service calls between the app and server."
  • "Sometimes, we aren't able to see an accurate page view while replying and executing the script. When you are navigating the application side by side, it needs to be displayed on a random viewer. Sometimes we will get a few applications, and we won't get others."

What is our primary use case?

Multiple protocols are available in LoadRunner, so we can choose one based on our requirements. If it is a single protocol, we have to start recording the scripting and checking whether you can record through LoadRunner. Once the recording is done, we have to do scripting and execution. We have three people working on various applications for the same client. We are working simultaneously and sharing our work to finish our content.

What is most valuable?

I like LoadRunner's ability to use multiple protocols. That's one of the greatest features along with the ability to test service calls between the app and server. 

What needs improvement?

Sometimes, we aren't able to see an accurate page view while replying and executing the script. When you are navigating the application side by side, it needs to be displayed on a random viewer. Sometimes we will get a few applications, and we won't get others.

For how long have I used the solution?

I have been using LoadRunner for my entire career, so it's been almost four years. 

What do I think about the stability of the solution?

LoadRunner is standalone. It doesn't rely on anything. There are three components. We are using a controller and analysis instead of a controller. We design a script and run it in the controller. In analysis, we do the reporting and analysis, but instead of a controller, we have the option called performance center, where we can run the script like the controller. However, the controller is a standard Windows-based application. If you choose the performance center, any number of people can access it at the same time.

Which solution did I use previously and why did I switch?

I have used JMeter and NeoLoad. I switched to LoadRunner because the client preferred it. If they have a budget and need to see clear views, we will opt for LoadRunner. However, if they lack funds, they can use an open-source tool like JMeter. I also have more experience with LoadRunner, so I would prefer to use that. We can write any number of lines of code manually to make the script work.

LoadRunner is a little more expensive than NeoLoad, but LoadRunner's interface is more user-friendly. 

How was the initial setup?

Whenever a client wants to improve their application, they will procure the licenses. It's simple to install. it will take hardly 20 to 30 minutes of time to install and we will get 50 user licenses free of cost.

It only takes 30 minutes to deploy on our application. It's on a private cloud that we use whenever we're working on a particular project. One person is enough to install it.

What's my experience with pricing, setup cost, and licensing?

LoadRunner is a little more expensive than other solutions, but there are no hidden costs. 

What other advice do I have?

I rate LoadRunner nine out of 10. You can get 50 users for free before you decide to procure the license, but run the script for multiple users.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Peter  Pischel - PeerSpot reviewer
Peter Pischel Senior Sales Executive at Tricentis
Vendor

LoadRunner is going to be replaced by many customers. As indicated, LoadRunner does not match today's requirements.

Abin K Raj - PeerSpot reviewer
Test Architect Applications and Performance at Max Stack Labs
Real User
Top 5Leaderboard
Reliable, has a good autocorrelation feature, and has a lot of protocols
Pros and Cons
  • "It is a good and stable tool."
  • "There should be more integration with more open-source platforms."

What is our primary use case?

The solution is a performance-assessing tool. It supports a myriad of protocols. That is a big advantage of LoadRunner.

How has it helped my organization?

LoadRunner has helped in projects where we needed to use different protocols. It's also for clients who had already bought LoadRunner before and wanted to make use of it. 

What is most valuable?

It works on Citrix and desktop applications. There are a lot of protocols that LoadRunner will be able to handle. It is a great tool in that sense since it has a wide range of options.

The autocorrelation feature is quite helpful. With it, we can dynamically handle new sessions or non-new variables. 

It is a good and stable tool. 

What needs improvement?

The licensing is not cheap. However, it the client has specific requirements LoadRunner, will likely meet their application expectations very well.

The organizational aspects could be better.  

There should be more integration with more open-source platforms. It would be great if it could integrate with GitLab, for example. 

More features could be added to make it more robust. 

For how long have I used the solution?

I've used the solution for around four years. I've used the solution on various projects.

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. It gets good support from Micro Focus teams. I'd rate the stability 8.5 to nine out of ten in terms of reliability. 

What do I think about the scalability of the solution?

It's a highly scalable tool. There are processes that can be added and can scale vertically and horizontally. 

How was the initial setup?

It's a fairly straightforward setup. I'd rate it seven out of ten. It's a plug-and-play tool. There is a bit of a learner curve, however. You could also do some workarounds if you need to, however, that might make it more complex to set up. 

What was our ROI?

ROI is on a case-by-case basis. Likely there would be an ROI if an organization is heavily into LoadRunner. For example, if they had 100,000 or 200,000 users accessing the application at once where peak performance would be important.  

What's my experience with pricing, setup cost, and licensing?

There's an Enterprise Professional and Cloud option as well. The cloud option is maybe called StormRunner. However, most clients choose on-premises deployments. I use the professional version.

I'd rate the solution five out of ten as it is more expensive. 

There is a free trial for up to 50 users that companies should try.

What other advice do I have?

I'm a consultant. 

I've used LoadRunner XP versions and the latest LoadRunner, the 2021 R1 version.

I would advise new users to start with the professional versions. Then, if you have a requirement for an Enterprise version, you can go ahead and go to the Enterprise version. There is a free trial for 50 users. It's a good idea to take advantage of that. That way, you can try it out and see if LoadRunner's the better tool for you, for your organization, and you can look at pricing to see if it is a good match. 

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free OpenText LoadRunner Professional Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free OpenText LoadRunner Professional Report and get advice and tips from experienced pros sharing their opinions.