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Micro Focus OpenView [EOL] OverviewUNIXBusinessApplication

What is Micro Focus OpenView [EOL]?

The Micro Focus OpenView Performance manager, agents, and monitor combine to provide a powerful and flexible distributed management solution. This solution is a single interface for centrally monitoring, analyzing, and forecasting resource utilization for distributed multivendor environments, enabling you to offer the best possible level of service in a cost-effective manner.

Micro Focus OpenView [EOL] is also known as HPE BTO, HPE Business Technology Optimization, HPE OpenView.

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Download the Server Monitoring Buyer's Guide including reviews and more. Updated: October 2021

Micro Focus OpenView [EOL] Customers

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Archived Micro Focus OpenView [EOL] Reviews (more than two years old)

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ITCS user
Vice President of Infrastructure Management at a transportation company with 10,001+ employees
Real User
Provides proactivity to prevent mission-critical problems

What is our primary use case?

Application logs Oracle/SQL-based systems monitoring

What is most valuable?

Application log monitoring.

How has it helped my organization?

It minimizes the duration of outages and gives specific alerts to localize the problem (log monitoring). It provides proactivity to prevent mission-critical problems.

What needs improvement?

Correlation Suppression methods Management console, especially the GUI, could be enhanced.

For how long have I used the solution?

Nearly 13 years.

What was my experience with deployment of the solution?

We do not experience any serious issues.

What do I think about the stability of the solution?

We do not experience any serious problems with stability.

What do I think about the scalability of the solution?

What is our primary use case?

  • Application logs
  • Oracle/SQL-based systems monitoring

What is most valuable?

Application log monitoring.

How has it helped my organization?

It minimizes the duration of outages and gives specific alerts to localize the problem (log monitoring). It provides proactivity to prevent mission-critical problems.

What needs improvement?

  • Correlation
  • Suppression methods
  • Management console, especially the GUI, could be enhanced.

For how long have I used the solution?

Nearly 13 years.

What was my experience with deployment of the solution?

We do not experience any serious issues.

What do I think about the stability of the solution?

We do not experience any serious problems with stability.

What do I think about the scalability of the solution?

We do not have any serious problems with scalability.

How are customer service and technical support?

An eight out of 10.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We used a vendor team whose expertise was about an eight out of 10.

What was our ROI?

We have been using for a long period, therefore we do not have a recent ROI calculation.

What's my experience with pricing, setup cost, and licensing?

It is a bit expensive, but the benefit of this product compensates for its price.

Which other solutions did I evaluate?

SCOM.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user567861
Technical Learning And Development Director at a comms service provider with 10,001+ employees
Vendor
It's easy to use. The initial setup was straightforward.

What is most valuable?

The most valuable feature is that it is easy to use.

How has it helped my organization?

It provides us the flexibility for integration with BPV.

What needs improvement?

We would like to see support for more interfaces.

What do I think about the stability of the solution?

The stability of the solution is good.

What do I think about the scalability of the solution?

We have not had any issues with scalability.

How are customer service and technical support?

Technical support is good.

Which solution did I use previously and why did I switch?

We were not previously using a similar solution.

How was the initial setup?

The initial setup was straightforward.

What other advice do I have?

I advise prospective users to implement it.

What is most valuable?

The most valuable feature is that it is easy to use.

How has it helped my organization?

It provides us the flexibility for integration with BPV.

What needs improvement?

We would like to see support for more interfaces.

What do I think about the stability of the solution?

The stability of the solution is good.

What do I think about the scalability of the solution?

We have not had any issues with scalability.

How are customer service and technical support?

Technical support is good.

Which solution did I use previously and why did I switch?

We were not previously using a similar solution.

How was the initial setup?

The initial setup was straightforward.

What other advice do I have?

I advise prospective users to implement it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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it_user567774
Director of IT Business Consulting at a financial services firm with 1,001-5,000 employees
Vendor
Allows you to identify components that need to be replaced. Needs more APIs to link with other systems.

What is most valuable?

It enables configuration management and allows you to control your IT assets.

How has it helped my organization?

It supports efficiency and a speedy resolution of issues. In terms of configuration management, it allows you to identify down to the lowest/smallest component that you wish. You can identify all of the configuration items and all of the assets that make up your digital infrastructure. This allows you to identify components that need to be replaced in a timely fashion, thus helping efficiency. It provides for better management of information.

What needs improvement?

I would like to see the introduction of more APIs so that it can link to other systems. Invariably, OpenView won't do everything that you want it to do. I've learned that you can build an in-house system that needs to integrate with OpenView. If there were more APIs, then that would be easier.

What do I think about the stability of the solution?

The stability of the product is quite good.

What do I think about the scalability of the solution?

The scalability is just adequate. It is probably built on old technology that has evolved over the years. It struggles to scale. It is not designed to apply it across a number of different accounts at the same time. It can be made to do that, but it's not a natural fit. Hence, it needs modifications, which defeats the purpose of having a standard tool.

Which solution did I use previously and why did I switch?

I didn't have anything before this.

I was involved in the purchase of a managed service from HPE. We outsourced our IT to HPE. It was a multi-million euro contract. HPE recommended that OpenView be used.

How was the initial setup?

The setup was more complex than it needed to be. It required modifications for our unique circumstances at the time. Having to make these modifications was unhelpful. It didn't do what we felt it was going to do out of the box.

Which other solutions did I evaluate?

ServiceNow is also on our shortlist. I haven't decided yet. I would consider ServiceNow because I've heard good things about it, but that's all now; I've just heard things.

What other advice do I have?

Do your market research. Don't just accept what the sales guys say. Do your due diligence. You still might select this product, which is a pretty solid one. Just check the full capability of a tool and run use cases through it to make sure that it will meet your needs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
MS
Enterprise Monitoring with 1,001-5,000 employees
Real User
It’s quite stable as it’s been around for a long time. It’s rare that we would have an application issue with the agents.

What is most valuable?

It's a fairly robust, infrastructure-type monitoring. It gives you a framework and lets you implement custom code, which can work well. It has some pretty good documentation, although not all aspects are as well done as I would like. It’s also extensible.

Because it generally meets our needs on the whole, I’m fairly satisfied.

How has it helped my organization?

We have a fairly big IT department with different teams being on different calls. We use OpenView to watch databases, apps, Windows servers, and node servers. Even though it’s not monitoring application health directly, it still sends notifications to let teams know what's happening.

It just makes it possible for the on-call tech to relax and wait for stuff to notify them of problems instead of having to, over the weekend, constantly sign in. It babysits for them, when we code it right.

What needs improvement?

In the next release, I'd like to see the scheduling of policies improved, as well as their help for the online graphical user interface. With the new Operations Manager, it’s a sexier interface but it doesn’t lend itself as much to being robust.

We’re just starting Operations Manager, so take that with a grain of salt.

What do I think about the stability of the solution?

It’s quite stable as it’s been around for a long time. It’s rare that we would have an application issue with the agents.

What do I think about the scalability of the solution?

All the stuff that you need to scale it is there. Relatively speaking, we’re not a big shopper compared to others, but it definitely is scalable.

How are customer service and technical support?

Tech support, I’m going to say, is very good. It can be painful, but I don’t think that’s different from the normal market.

Sometimes you have to go through Tier 1 where it’s a waste of time, but their responsiveness is quite good. They’ve treated us well, and I’ve had cases escalated to where they really need to be.

Which solution did I use previously and why did I switch?

We’ve been using OpenView since before my time at the company, so I wasn’t privy to the original setup. I’m assuming that there was a need for the various tech teams to keep an eye on systems, as everyone needs that, so they would’ve researched the market at the time and selected OpenView. It’s possible that some synergy with HP Switches drove the decision to switch to OpenView.

How was the initial setup?

I can only comment on the upgrade -- one of my co-workers upgraded three to four years ago and he hit a few snags. If I were to think about doing it, I would be a bit intimidated, not having read the install guides.

You compare that to some of the new ways of doing things (things packaged in a VM), and it’s not exactly the same.

Which other solutions did I evaluate?

Monitoring is fairly big now with many areas. We are currently looking for application performance monitoring: Dell Foglight, IBM, and AppDynamics.

What other advice do I have?

  • Usability is big. I like a snappy interface, one that lets multiple people work in the system readily at the same time without stepping on each other’s toes.
  • One that has a clean look and feel, not cluttered with options.
  • One that is robust, that will let you tweak what you need.
  • One of our current frustrations occurs when scheduling something to run. We have to watch it every 4 hours and, depending on our customer implementation, it’s not always easy to figure out the right solution.
  • Technical support is important. We don’t open a lot of calls, which is a good thing. You should want it to be accessible as ease of opening detailed tickets is important.
  • For a monitoring solution, I would say look outside of HP, but don’t discount them. They’ve got a huge inventory and lots of tools, but it really depends on the buying power of the consumer.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
William Linn
Enterprise System Management at a tech services company with 51-200 employees
Consultant
Top 10
It has a limit on the number of systems that can be managed but it is proactive in heading off failures.

What is most valuable?

The intelligent agents which allows for detailed instruction sets to be deployed to systems.

How has it helped my organization?

It is proactive in heading off failures that would be catastrophic to the business.

What needs improvement?

Any product can be improved, regular "enhancement requests" are a part of the way the product is improved.

For how long have I used the solution?

I've used it since it was released by HP. I first installed it in 2003-4 to do a gap analysis between 4 products.

What was my experience with deployment of the solution?

Some, but all are workable.

What do I think about the stability of the solution?

Mostly with the WMI and the SQL database (Microsoft issues).

What do I think about the scalability of the solution?

It has a limit, like any product, on the numbers of systems that can be managed.

How are customer service and technical support?

Customer Service:

Average, but a lot depends on the level of support agreement and the responses of the sales representative who sold the product.

Technical Support:

Average, as HP has many methods of disseminating technical information. Again, it all depends on the level of support agreement a customer has; Regular or Premium, and some companies offer additional support matrices.

Which solution did I use previously and why did I switch?

I have used a number including shell scripts to monitor things. Most companies want something "out of the box" instead of unsupported products.

How was the initial setup?

They have decent documentation on the process.

What about the implementation team?

All of the above at some point in my career.

What was our ROI?

If a system or application goes down, and any lag time occurs, depending on how much income is generated or lost as a result, along with proactively monitoring various aspects of an environment the return on the cost is minimal.

What's my experience with pricing, setup cost, and licensing?

Depends on how detailed you develop it and how many systems it is deployed on. I have seen A-Z. Small environments with a few systems and policies takes less, larger ones, more. The product does take considerable care and feeding especially in the later case.

Which other solutions did I evaluate?

Generally, I am handed a deployment as a consultant, many times it has been as a result of a company wanting more from a monitoring solution. I have seen it replace many others, but, on the other hand, I have seen it replaced. It generally boils down to a number of factors starting with cost funneling down to the technical expertise of those who deploy and maintain OMW, NNM or OMU/L. Cheaper and easier though do not equate to better in my experience.

What other advice do I have?

Have someone who is skilled and who has experience implement and maintain it. It generally takes two to three years to become proficient with all the nuances of the product line, just being a good technician and taking all the prescribed classes are not qualifications for installing and maintaining the product. I have watched scores of those who did that wash out.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user211740
Consultant at a tech services company with 10,001+ employees
Consultant
It consumes too many servers for installation but the ​Network Node Manager is good.

Valuable Features:

Network Node Manager is good and so is Operations Manager, although they are a bit archaic now.  Also valuable are the RTSM Agent, agent-less monitoring, SPI, and integrations.

Room for Improvement:

Lots. Consumes too many servers for installation. Why separate products for agent/agentless, licensing simplification.

Use of Solution:

I've used it for eight years.

Deployment Issues:

BSM /OMi is not stable.

Stability Issues:

Yes. BSM/OMi is not stable. It takes time for event dashboard to refresh.

Scalability Issues:

It needs a lot of CPU/memory anyway.

Implementation Team:

We are MSP.

Other Solutions Considered:

We also looked at BMC.

Other Advice:

Too…

Valuable Features:

Network Node Manager is good and so is Operations Manager, although they are a bit archaic now.  Also valuable are the RTSM Agent, agent-less monitoring, SPI, and integrations.

Room for Improvement:

Lots. Consumes too many servers for installation. Why separate products for agent/agentless, licensing simplification.

Use of Solution:

I've used it for eight years.

Deployment Issues:

BSM /OMi is not stable.

Stability Issues:

Yes. BSM/OMi is not stable. It takes time for event dashboard to refresh.

Scalability Issues:

It needs a lot of CPU/memory anyway.

Implementation Team:

We are MSP.

Other Solutions Considered:

We also looked at BMC.

Other Advice:

Too many products, so be careful what you want to implement.

Disclosure: My company has a business relationship with this vendor other than being a customer: We have a Strategic Partnership with HP.
ITCS user
Enterprise Management Consultant at a individual & family service with 10,001+ employees
Vendor
It provides timely enterprise service requirements but deployment needs improvement.

What is most valuable?

A single pane of glass (one GUI to monitor health of the entire enterprise) is the holy grail of enterprise monitoring and management and HP Operations excellently provides that for applications, systems and networks.

How has it helped my organization?

I have seen these products implemented successfully in more than 30 companies to provide timely enterprise service requirements that minimize or prevent system down time.

For how long have I used the solution?

I have provided architectural, development and implementation services for these HP BTO (OpenView) products for more than 18 years.

What was my experience with deployment of the solution?

The products are not plug and play even though HP has improved implementation over the years. Deployment for a…

What is most valuable?

A single pane of glass (one GUI to monitor health of the entire enterprise) is the holy grail of enterprise monitoring and management and HP Operations excellently provides that for applications, systems and networks.

How has it helped my organization?

I have seen these products implemented successfully in more than 30 companies to provide timely enterprise service requirements that minimize or prevent system down time.

For how long have I used the solution?

I have provided architectural, development and implementation services for these HP BTO (OpenView) products for more than 18 years.

What was my experience with deployment of the solution?

The products are not plug and play even though HP has improved implementation over the years. Deployment for a product that touches every server in the enterprise is inherently complicated.

What do I think about the stability of the solution?

Given the usual size and breadth of the products I have seen very little instability.

What do I think about the scalability of the solution?

Given knowledgeable implementation assistance the products scale very well.

How are customer service and technical support?

Customer Service:

Once you get to the proper level of customer service, problem solution goes well, but that process is not fast.

Technical Support:

Technical support is mature technically, but can be slow.

Which solution did I use previously and why did I switch?

I have used this product since the beginning.

How was the initial setup?

Initial setup is complex and needs assistance from knowledgeable consultants.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user200442
Monitoring Consultant at a financial services firm with 1,001-5,000 employees
Vendor
Our infrastructure alerting has improved since implementation but the outage handling needs to be improved.

Valuable Features

It has a flexible, enterprise-scale monitoring system.

Improvements to My Organization

It has improved infrastructure alerting.

Room for Improvement

Correlation Outage handling

Use of Solution

Over 10 years.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service: Average. I feel that HP don't always look after their clients as well as they could post-sale. Technical Support: Good.

Initial Setup

It's straightforward, as it's an easy product to setup with the correct planning and support from teams.

Implementation Team

We implemented it in-house.

ROI

Incalculable.

Other Advice

Use me to implement it!

Valuable Features

It has a flexible, enterprise-scale monitoring system.

Improvements to My Organization

It has improved infrastructure alerting.

Room for Improvement

  • Correlation
  • Outage handling

Use of Solution

Over 10 years.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

Average. I feel that HP don't always look after their clients as well as they could post-sale.

Technical Support:

Good.

Initial Setup

It's straightforward, as it's an easy product to setup with the correct planning and support from teams.

Implementation Team

We implemented it in-house.

ROI

Incalculable.

Other Advice

Use me to implement it!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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