We're working with Carahsoft as well as the Micro Focus professional services and SaaS teams.

They're very good at what they do. However, with the size of the project and the pace at which we were moving, it would have been better if, perhaps, there were better knowledge transfer and more focus on making sure that we understood all of the ins and outs, as opposed to just rolling forward and meeting timelines. 

There were little things that should have been completed by the vendor, things that we only found after the fact when we were already on another phase of the project. With a project this large, it's easy to lose track of small details. 

Other than that, it hasn't been a bad experience. There have been some hiccups along the way, but that's to be expected.

We used a Micro Focus partner. Our experience with them was more than excellent. They were very supportive.

We worked with a Micro Focus partner vendor called BPM. They were highly skilled experts with a lot of technical and process knowledge.

We implemented this solution through an in-house team.

Vendor team, excellent

In-house

We implemented this in-house.