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Micro Focus Project and Portfolio Management (PPM) OverviewUNIXBusinessApplication

Micro Focus Project and Portfolio Management (PPM) is the #10 ranked solution in our list of top Project Portfolio Management tools. It is most often compared to Broadcom Clarity PPM: Micro Focus Project and Portfolio Management (PPM) vs Broadcom Clarity PPM

What is Micro Focus Project and Portfolio Management (PPM)?
HPE Project and Portfolio Management (PPM) provides critical information in real time to help you make the right investment decisions. It standardizes, manages, and captures the execution of project and operational activities as well as resources.

Micro Focus Project and Portfolio Management (PPM) is also known as HPE Project and Portfolio Management, HPE PPM.

Buyer's Guide

Download the Project Portfolio Management Buyer's Guide including reviews and more. Updated: October 2021

Micro Focus Project and Portfolio Management (PPM) Customers
Bank Simpanan Nasional, Smart Communications, Aareon AG
Micro Focus Project and Portfolio Management (PPM) Video

Archived Micro Focus Project and Portfolio Management (PPM) Reviews (more than two years old)

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Shirish C
User with 5,001-10,000 employees
Vendor
Able to manage multimillion projects and resources more effectively

What is our primary use case?

  • Better resource planning
  • Utilization

Program management was also one of the ways that we planned to use this tool, but we could not make best use of it.

What is most valuable?

  • Project management
  • Resource management
  • Program management

The workflow and project planning features are good. 

Highly customizable workflow is the best one of them.

How has it helped my organization?

Able to manage multimillion projects and resources more effectively.

Though the staffing profile is difficult to manage and update, the enforcement made us create resource plans and do demand-allocation gap analysis much better.

What needs improvement?

  • Better user interface. 
  • Usability in terms of better UX.

Resource managers often request the Excel like features for allocation. Though not equal, but almost close features are expected. Buying add-ons for that is not worth it.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Yes, with multi-resource allocation.

What do I think about the scalability of the solution?

Yes, when it comes to resource management and time management, it is very slow.

How is customer service and technical support?

Average.

How was the initial setup?

No.

What about the implementation team?

In-house

What was our ROI?

Not applicable.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Ajay Mishra
Sr. Technical Consultant at a tech services company with 11-50 employees
Consultant
The data provided by MF PPM is trusted and is available almost immediately; without trusted data there is very less scope of any tool to be successful.

Pros and Cons

  • "The data provided by PPM is trusted and is available almost immediately; without trusted data there is very less scope of any tool to be successful."
  • "Reporting; need to be able to provide fancy reporting out of PPM, way it is done in OBIEE etc."

What is most valuable?

I have seen PPM evolve a lot over the period of time i.e. since v7.5 days.

PPM has come a long way, since 9.X on-wards it has shown massive improvements both at user end as well as functional end. We are currently on 9.40 and are soon going to upgrade to 9.41 as well.

Most valuable features of PPM are:-

- The data provided by PPM is trusted and is available almost immediately; without trusted data there is very less scope of any tool to be successful.

- It provides real-time visibility into all the projects, programs and portfolios; it provides critical information at the right time and helps in taking the right decision at right time; decisions such as finances, resources etc can be taken on the go.

- The what-if analysis (Portfolio management) gives the organisations a futuristic view of how well the organisations are going to fare in achieving their business objectives.

- 9.40 has a massive improvements in the Program Management module, gives more comprehensive view of the programs running in the organisation. The timeline feature of the program show real-time status of all the projects.

- Seamless integrations into the Jira, Agile manager, MSP makes it more powerful - 9.41 on-wards it has been more easier than ever.

- Dynamic out of the box portlets and reports are other excellent features. e.g. the ability to view the capacity, demand of resources across the organisation via Analyze Assignment load portlet makes it more substantial.

- Compare to work plan feature is another excellent one that can be harnessed for decision making.

- The ability to track down every single dollar spent in the organisation makes it more powerful i.e. you can track down which project spent how much on which resources doing exactly what. The costs can be further classified either capex (capital) or Opex (Operating).

- Web Services, integrations to other third party tool like SVN (subversion) makes it more skillful. This helps in automating a lot of things if needed.


How has it helped my organization?

Certainly we have had good impact in our organisation.

We have explored all the features of the tool.. we mainly use it for managing programs, resources, projects and time. We do explore some features of portfolio management.

Our organisation has been able to do effective forecasting, project delivery, resource management and time tracking with the help of PPM.

- The financial forecasts comes out from PPM.

- The projects are managed in the PPM

- Resources are managed via PPM.

- Actual time tracking is done via PPM.

- We have developed many reports and integrations that has helped the organisation to save time and money, thereby automating a lot of things.

What needs improvement?

There is quite a few areas of improvement

- Reporting; need to be able to provide fancy reporting out of PPM, way it is done in OBIEE etc..

- A lot of pain points in resource management area, that needs to be addressed. Currently we have to follow standard set of instructions to make sure the end results are effective.

- Time capturing should be more dynamic, ie. changing the approvers based on different use-cases.. We have over-ride rules, but that feature is again very limited.

- There are issues with some of the background services running; if stressed, it takes too much time to finish.

For how long have I used the solution?

Over 5 years.

What was my experience with deployment of the solution?

Nothing major as such ... When it was first installed it was on the Unix platform and there was lack of technical expertise to manage the tool.. we had to then move it over to windows system and since then it looks perfectly fine.

What do I think about the stability of the solution?

Yes, when it was hosted on a Unix platform; but since it has been moved to Windows it looks all good. Not sure what was the issue with the unix platform.. could be the internal environment.

What do I think about the scalability of the solution?

Nope, absolutely none, we have the right infrastructure.

How are customer service and technical support?

Customer Service:

Pretty responsive and good

Technical Support:

Good.

Which solution did I use previously and why did I switch?

Nope, all PPM.

How was the initial setup?

It was pretty straightforward; no major complications as such.

What about the implementation team?

Vendor team, excellent

What was our ROI?

At the top of my mind, I can't really tell, but functionality wise and time and effort wise it has done miracles here.

What's my experience with pricing, setup cost, and licensing?

NA

Which other solutions did I evaluate?

None, PPM as always.

What other advice do I have?

Nope, all covered.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about Micro Focus, Broadcom, Microsoft and others in Project Portfolio Management. Updated: October 2021.
543,089 professionals have used our research since 2012.
MM
Manager application development at a healthcare company with 10,001+ employees
Real User
We use it from deployment to demand, project, resource, and time management. Support gives us the runaround.

Pros and Cons

  • "There are so many different pieces of functionality, and we use almost every single piece from deployment to demand, project, resource, and time management."
  • "We constantly put in requests for some of the things we need. One of those is being able to export just our standard request type to PDF."

What is most valuable?

The number of different things which it is able to do. There are so many different pieces of functionality, and we use almost every single piece from deployment to demand, project, resource, and time management.

How has it helped my organization?

We're using all of it, and we integrate it with other systems. We migrate code for PeopleSoft, creating purchase orders, etc. So we're using the application for all kinds of crazy things.

What needs improvement?

We don't really use some of the things that they are improving, because we're still very much waterfall vs agile. A lot of the new functionality that they are adding for agile doesn't pertain to us. However, we constantly put in requests for some of the things we need. One of those is being able to export just our standard request type to PDF. Because they have that ability with projects, and after talking with them a couple years ago, it sounded like it would be somewhat easy to put it that same functionality request since the same types of forms are used. We're still kind of waiting on that one.

For how long have I used the solution?

About 17 years.

What do I think about the stability of the solution?

It's gotten better. It has been better than other applications. The latest upgrade was extremely painful. I don't think they took into account customers that had been on it for 17 years when they wrote the upgrade script. I ran into a lot of issues with files left behind that they didn't clean up. Then when asking for help, they weren't even familiar with our directory structure, they were looking for a different directory structure. So, the latest upgrade was very painful. Prior to that, it had always gone very smoothly.

What do I think about the scalability of the solution?

Initially, we purchased the product for 80 users, and now we have almost 2300 to 2400 users. So, it's been very scalable; very easy to scale.

How is customer service and technical support?

I'm not thrilled. I feel like I get the runaround and I have to explain the issue five different times. First to the engineer, then the next one comes and they want to start over, so then I have to explain it again, and then they want to pass it on, then I have to explain it again. Having to do that, it's time consuming and frustrating, and I end up closing the ticket because I don't have the time for it, then my issue ends up not getting resolved.

What other advice do I have?

It's very good as far as not needing to be restarted on a regular basis, not having mod files fill up, the number of issues, the number of tickets I have received from users with complaints, and its ease of use. Where I see improvement is more my experience with support and with the Micro Focus company in general, because we ran into licensing issues that took almost eight months to resolve. We had a divestiture, and we acted as a third party via TSA, and it took probably two months to try and get an answer that we really needed in 20 to 30 days. So, these kind of things where we ended up having to talk to one of their lawyers and in that five minute conversation, they're like, "Oh yeah, we can do that." They wrote up a letter, sign, sign, and done. Why it took 60 days, when talking directly to the lawyer it took five minutes? It was very frustrating.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user704010
IT PMO at a financial services firm with 10,001+ employees
Vendor
The tool's customization is very easy to use, so saving ​time is ensured

What is most valuable?

Demand, project and time management parts of the tool are the most valuable. We can manage our demands very easily with the PPM flexible infrastructure. The staffing profile and work plan structures are very useful for capacity management, and they are also user-friendly.

How has it helped my organization?

We have some roles at the PMO. One of them is as a program manager. We manage a lot of programs within the year and follow the steps in Excel files. Program management can be more functional in order to better program management, which is what the tool does.

What needs improvement?

  • Budget management could be provided.
  • Reports could be enriched.

For how long have I used the solution?

We have been using PPM for nine years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Optiim, our vendor, supports us for technical solutions. Thus, our customer satisfaction is extremely high. Our rating is a nine out of 10.

Which solution did I use previously and why did I switch?

We used to use Excel before. We needed a structural tool to manage our projects.

How was the initial setup?

It is straightforward.

What's my experience with pricing, setup cost, and licensing?

Not applicable.

Which other solutions did I evaluate?

It should have been evaluated. We don’t know before.

What other advice do I have?

It has a parametric infrastructure. This provides efficiency while managing the projects and demands. At the same time, PPM customization is very easy to use, so saving time is ensured.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Cantürk Toprakli
Senior Consultant at a tech services company with 51-200 employees
Consultant
We gained analytics about where the bottlenecks are, increased accurate decision-making, and it provides us with several "versus" visibility

What is most valuable?

Project management, time and resource management, demand management, and workflow automation.

These are the most critical and important modules that can make the PPM usage successful.

These are connected to each other. If want to do PPM, you can not say 'I will not manage demands', nor can you say 'I will not do resource management, etc.'

These modules are the base for a successful PPM usage. If you use these modules properly (with industry best practices), you will get the most out of it.

How has it helped my organization?

We gained analytics about where the bottlenecks are, increased accurate decision making, and it provides us with several "versus" visibility.

What needs improvement?

Portfolio management, hybrid project management, top-down budget and resource planning, application portfolio management.

For how long have I used the solution?

Eight years.

What do I think about the stability of the solution?

Sometimes, yes. Especially in a Windows environment.

What do I think about the scalability of the solution?

Sometimes, yes. That might depend on the Windows environment.

How are customer service and technical support?

They can take to the result which is expected from them.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Straightforward, because we decided to align with best practices.

What's my experience with pricing, setup cost, and licensing?

Power license must be divided. Administration and project management shouldn't be in the same package.

Which other solutions did I evaluate?

CA Clarity, IBM, and Microsoft. Did not evaluate Planview that time.

What other advice do I have?

Keep it simple, of course. Apply phased or sprint based approach. Not Big Bang.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user705723
Budget Management at a tech services company with 10,001+ employees
Consultant
​Scenario comparison is the feature most valuable to us and the reason why we decided to choose HPE PPM​ over other portfolio management products

Pros and Cons

  • "Scenario comparison is the feature most valuable to us and the reason why we decided to choose HPE PPM over other portfolio management products."
  • "User interface continues to be poor. The product does not have a similar view in the different modules, e.g., staffing vs financial management, it looks like you are working with a different product and it is not easy to use or intuitive."

What is most valuable?

Scenario comparison is the feature most valuable to us and the reason why we decided to choose HPE PPM over other portfolio management products.

How has it helped my organization?

We are now more ready to consolidate and analyze our long term planning portfolio and understand our financial and resource levels before making investment decisions. We can also track time spent on the different projects.

What needs improvement?

User interface continues to be poor. The product does not have a similar view in the different modules, e.g., staffing vs financial management, it looks like you are working with a different product and it is not easy to use or intuitive.

The development of this product has been done module by module. Demand module having a lot of attention while reality is that we use a lot of time, financial management and scenario analysis and these have remained unchanged since v.9.14, and all our submitted enhancement requests for these modules have been rejected.

For how long have I used the solution?

For almost five years now, we implemented it back in Nov 2012 (v.9.14).

What do I think about the stability of the solution?

Yes, we did in the 9.14 and 9.23 versions, now we are more stable. However, we still have problems from time to time. PPM requires a lot of infrastructure resources.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

PPM support maintenance services we have been contracted in Spain and are responding well. We are rating this service level as very good.

However, there is a poor level of technical support from the labs and 1st level technical support. This means that we are waiting for months in order to fix some non-critical issues. A couple of years ago, we had critical issues during the Chinese New Year and we had to wait several weeks for a solution.

Which solution did I use previously and why did I switch?

No. We used internal Excel files with macros.

How was the initial setup?

It was complex as PPM was rigid and could not be adapted to our environment. We are in a EUR/USD environment meaning half of our spend in the same project is in EUR and the other half may be in USD.

Additionally, it was sold to us as a multi currency tool, while this was not true, as financial summaries did not support multiple currencies for the same project.

HPE sold the tool as real multi currency and it was only after the purchase that we found out this was not the case.

As a result, we had to build our own solution/customization to work in multiple currencies and we had to pay a significant extra cost, a cost that was totally unexpected for us.

What's my experience with pricing, setup cost, and licensing?

Poor management of licensing through a third party. With our first purchase, we were sold and paid for licenses we could not use, due to poor configuration of quotation. We had to deal with two different third parties.

Now, we also received an increase in the support license prices, without any advanced notice. At this point, switching to unify all our licensing under HPE and customer support has been poor.

Which other solutions did I evaluate?

Yes, we used a benchmark study and evaluated different options.

One of the main constraints was that HPE and HPI were the same company back then when we implemented. This was definitely one of the factors that made us choose HPE PPM over the other products (the plus functionality I described earlier).

What other advice do I have?

Be ready to have a lot of complaints from the end users in terms of usability and not a high level of responsiveness from technical support and R&D. Do not expect R&D to develop on your enhancement requests.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user674328
Project Manager at a financial services firm with 10,001+ employees
Vendor
We can manage our demands very easily with its flexible infrastructure.

What is most valuable?

The demand, project and time management parts are the most valuable features. We can manage our demands very easily with HPE PPM's flexible infrastructure.

The staffing profiles and work-plan structures are very useful for capacity management. It is also user-friendly.

How has it helped my organization?

We have some roles at PMO, one of them is a program manager. We manage a lot of programs within the year and follow the steps in Excel files. Program management can be more functional, thus it improves program management.

What needs improvement?

Budget management could be provided. Reports can be enriched.

For how long have I used the solution?

We have been using HPE PPM for nine years.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

There were no scalability issues.

How are customer service and technical support?

Optiim supports us for technical solutions. Our customer satisfaction is extremely high, our rating is 9 out of 10.

Which solution did I use previously and why did I switch?

We used Excel before. We needed a structural tool to manage our projects, hence, we moved over to this solution.

How was the initial setup?

Setup is straightforward.

What other advice do I have?

It has a parametric infrastructure, which provides efficiency whilst managing projects and demands.

At the same time, HPE PPM's customization is also very easy, so time-saving is ensured.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user704031
Managing Director Benelux at a tech services company
Consultant
In general, PPM provided better automation for high-priority financial reports with clients

Pros and Cons

  • "Recent Program Management lifecycle, Program Management aggregation views due to interactive UI (selection of risks, issues, and changes in Program Overview) and “flash look & feel" of this functional chunk, which is different in comparison to other parts of HPE PPM."
  • "Currently, HPE PPM does not allow “Project” approval, but only simple “Demand Request” approval (mobility)."

What is most valuable?

Recent Program Management lifecycle, Program Management aggregation views due to interactive UI (selection of risks, issues, and changes in Program Overview) and “flash look & feel" of this functional chunk, which is different in comparison to other parts of HPE PPM.

How has it helped my organization?

This is too early to judge on 9.41, due to a recent release.

In general, PPM provided better automation for high-priority financial reports with clients (ArcelorMittal).

What needs improvement?

Currently, HPE PPM does not allow “Project” approval, but only simple “Demand Request” approval (mobility).

There is no simplified Mobile UI for the HPE PPM application, i.e., HPE PPM does not adapt, and simplifies its layout to the mobile browser.

Drag and Drop capabilities for project/proposal Gantt view within Portfolio Scenario comparisons.

Is it possible to disable certain baseline deletion?

By default, HPE PPM allows Project Managers to delete all baselines.

Is there a way to support import of work plan from XML file?

Is it possible to add and use Task Physical Quantity for calculation of real percentage complete (SPI/CPI)? (question from Mining).

Program Creation: Is it possible to add automatically projects at creation, instead of having users select one by one?

How is the Program Progress calculated from the Project’s progress? (question from Mining)

What is the Mobility roadmap? Will it eventually support Project Approval?

For how long have I used the solution?

Recently, mainly for demonstration purposes with client(s).

What do I think about the stability of the solution?

The current version, HPE PPM 9.41, is not implemented yet, previous version 9.32 (SaaS) is stable (ArcelorMittal).

What do I think about the scalability of the solution?

Idem to previous answer, except some calculations for the nontrivial financial reports.

How are customer service and technical support?

A seven out of 10.

Which solution did I use previously and why did I switch?

Customer applied HPE PPM to replace their own build solution (ArcelorMittal).

How was the initial setup?

Complex, due to strong financial requirements, which are beyond ICT portfolio and project management.

They are primarily related to Run the Business domain (capitalized project to increase iron/steel producing capacities )

What's my experience with pricing, setup cost, and licensing?

HPE PPM SaaS model is comprehensive, however, the base fee component has customer resistance to its recurring setup,

Which other solutions did I evaluate?

Customer (ArcelorMittal) has considered 69 solutions for the evaluation, coming thru multiple selection, to short list and demonstrations.

What other advice do I have?

Consider thoughtful roadmap, be ambitious, but implement with a realistic sense, counting on “human/people adoption”.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user704016
IT Consultant
Consultant
Demand Management and reporting are the most valuable features. The license prices are a bit high.

What is most valuable?

Demand Management and reporting are the most valuable features.

What needs improvement?

There is a need to improve the following modules:

  • Project Management
  • Program Management
  • Portfolio Management
  • Financial Management
  • Time Management
  • Resource Management

For how long have I used the solution?

We are HPE PPM implementors since the year 2007.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

There were no scalability issues.

How are customer service and technical support?

It takes longer but we always get help from the technical support.

Which solution did I use previously and why did I switch?

Our customer was using another product. The older Demand Management tool was hard to develop and not so flexible so we switched over to this product.

What's my experience with pricing, setup cost, and licensing?

The HPE PPM license prices are a bit high. HPE PPM does not support agile management. HPE ALM Octane, that supports agile projects, costs are extremely high.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are partners.
it_user677724
Project Manager / Consultant / Global presales at a tech services company with 11-50 employees
Consultant
The new file-based integration, without the need of having Microsoft Project​ even installed, is a huge advantage. Portfolio scenarios​ are limited to analyses.​

Pros and Cons

  • "Resource management: The resource management module is very complete and covers most of the time all needs of customers."
  • "Portfolio scenarios: This is a very powerful feature. However, it’s limited to analyses."

What is most valuable?

Microsoft Project integration: Microsoft Project is, in my experience, the most used project planning tool. Companies will not change to another project planning tool. The integration is seamless and on different levels. The new file-based integration, without the need of having Microsoft Project even installed, is a huge advantage!

Financial management: The financial management is very extensive, complete and easy to use without too much configuration. Extensions to meet company needs can be done with virtually no limitation.

Resource management: The resource management module is very complete and covers most of the time all needs of customers.

How has it helped my organization?

Working for integrator, no personal approval. For customers: insight in the real values.

What needs improvement?

Portfolio scenarios: This is a very powerful feature. However, it’s limited to analyses. Once an optimal portfolio scenario is found, alterations need to be done manually in all effected objects (projects, initiatives, assets). There should be a functionality, including workflow capabilities for approval, to mass update the objects in the portfolio according to the defined scenario in the scenario comparison.

For how long have I used the solution?

I have been using this for 2.5 years.

What do I think about the stability of the solution?

We have not encountered stability issues.

How are customer service and technical support?

I rate support 7/10.

Which solution did I use previously and why did I switch?

We did not have a previous solution.

How was the initial setup?

Stops is complex and configuration is always needed. No out-of-the-box usage it possible.

What's my experience with pricing, setup cost, and licensing?

It is SaaS without a base fee.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Gold partner.
it_user674352
Sales Manager at a tech services company with 11-50 employees
Consultant
The most powerful modules are demand, dashboard, and reporting.

What is most valuable?

Demand, Dashboard, and Reporting. These are the most powerful modules for our customers

How has it helped my organization?

Our customers mostly use the above mentioned modules. Visibility, standard processes, faster development, and much less time spent for reporting

What needs improvement?

Project and Portfolio.

For how long have I used the solution?

We have used this since 2007.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

We are somewhat satisfied with tech support.

Which solution did I use previously and why did I switch?

We were not using a previous solution. Our customers were facing issues, such as hard to implement changes in old tools, no info, slow development, and no resource management. Some customers had Excel. PPM solved these issues.

How was the initial setup?

It depends on customers' expectations. Some customers wanted a complex process for the start and some started with easier processes.

Which other solutions did I evaluate?

Our biggest competitors are MS Project Server, CA Clarity, and JIRA.

What other advice do I have?

It is easy to perform changes (workflow/process). Even the customer can easily administer and develop it.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are an HP partner.
it_user674328
Project Manager at a financial services firm with 10,001+ employees
Vendor
The most valuable features are demand, project, and time management.

What is most valuable?

Demand, project, and time management parts are most valuable. We can manage our demands very easily with PPM flexible infrastructure. Staffing profile and work plan structures are very useful for capacity management and are also user-friendly.

How has it helped my organization?

We have some roles at PMO. One of them is program manager. We manage a lot of programs within the year and follow the steps in Excel files. Program Management can be more functional to provide better program management.

What needs improvement?

Budget management could be provided. Reports can be enriched.

For how long have I used the solution?

We have been using PPM for nine years.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

Which solution did I use previously and why did I switch?

We used Excel before. We needed a structural tool to manage our projects.

How was the initial setup?

The setup was straightforward.

What other advice do I have?

It has a parametrical infrastructure. This provides efficiency while managing the projects and demands. At the same time, PPM customization is very easy, so time-saving is ensured.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
it_user671394
Resource manager
Vendor
Portfolio and resource management are the key features.

Pros and Cons

  • "The portfolio management and the resource management are the key features."
  • "I was not involved in the initial setup. I know that the project involved a lot of consulting that took a long time."

What is most valuable?

The portfolio management and the resource management are the key features.

How has it helped my organization?

When we're doing it the most successfully, we do not over-allocate resources. We schedule projects in such a way that they do not clash on resources. Instead of executing all projects at the same time, we put up a schedule. And when resources were needed, they were available as was previously agreed upon. It's difficult, but you can do it with a good planning tool.

What needs improvement?

Support and license management are two hurdles for us. Every time we purchase new licenses, it has taken us half a year to implement those. We've had to use HPE technical support to get the right licenses. We needed a cumulative license file and that took HPE forever to get right. We go through this every time. If you want to grow, there are no technical issues with stability, but the license bit is a pain.

For how long have I used the solution?

Ten years

What was my experience with deployment of the solution?

There were things that had to be customized to meet expectations.

What do I think about the stability of the solution?

Stability is great. That's 100%.

What do I think about the scalability of the solution?

By US standards, we're a small company with about 1100 users. We have no issues. We don't need to change the scale much. We're using an on-premises solution and that's been without issues.

How is customer service and technical support?

We had bad experience with technical support. They don't do their best to try to help us solve the case. They tend to point away from the product to other possible problem sources. These are things you don't want to hear as a customer.

How was the initial setup?

I was not involved in the initial setup. I know that the project involved a lot of consulting that took a long time. But the maturity with the organization was not very high either. We didn't have the process in place and we had to learn with the product. That's why it took a bit of time. It's a maturity thing.

Which other solutions did I evaluate?

I'm pretty sure they looked at alternatives. I don't know what products were involved in the pre-study. They chose HPE, which was Mercury back then.

What other advice do I have?

There are lots of project management tools that do a good job, but not so many that can manage portfolios and the bigger planning picture. The key reason why projects fail, is the lack of necessary resources. With this in mind, projects need to be scheduled in such a way that their resource requirements can be met. You can’t just do all of them first.

That’s portfolio management (well, part of it). To be able to successfully execute the portfolio, it is necessary to have the required resources recruited, scheduled and committed to the different projects in due time. That’s resource management. Organizations who fail at either one of these, will find that the necessary resources tend not to be available when the projects need them, causing them to be delayed or fail completely. There are also other downsides, such as inability to project cash flow, ad hoc prioritization (usually at the wrong organization level) and, for the resources themselves, conflicting loyalties (serving the one who yells the loudest?), lack of clarity of what to do next, unclear work schedule expectations (You have to work weekend – surprise!) and just general overload situations.

Lacking portfolio and resource management, you are almost guaranteed that your projects will miss their targets. That is why I consider these the key features of PPM, although there are other aspects that make PPM a very powerful tool, such as being able to define your own request types and create work flows for them. Very neat, indeed!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jarel Hanson
Board of Directors; Treasurer at a marketing services firm
Real User
Allows us to track usage.

What is most valuable?

Being able to track usage.

How has it helped my organization?

Having a backup just in case a connection is lost.

What needs improvement?

Security could be increased.

For how long have I used the solution?

We have been using this for two years.

What was my experience with deployment of the solution?

I did not encounter any issues with deployment.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

Customer Service: I would give customer service a rating of 10/10. They are excellent. Technical Support: I would give technical support a…

What is most valuable?

Being able to track usage.

How has it helped my organization?

Having a backup just in case a connection is lost.

What needs improvement?

Security could be increased.

For how long have I used the solution?

We have been using this for two years.

What was my experience with deployment of the solution?

I did not encounter any issues with deployment.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

Customer Service:

I would give customer service a rating of 10/10. They are excellent.

Technical Support:

I would give technical support a rating of 9/10. They are great.

Which solution did I use previously and why did I switch?

We did not use a previous solution.

How was the initial setup?

I was involved in the installation.

What about the implementation team?

We implemented this in-house.

What was our ROI?

I cannot share this.

What's my experience with pricing, setup cost, and licensing?

It is worth the cost.

Which other solutions did I evaluate?

We evaluated other solutions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Director Of Information Systems at a insurance company with 10,001+ employees
Vendor
It can take input from users on improvements. It is an expensive tool.

What is most valuable?

Time Management Resource Management Project Management

How has it helped my organization?

Takes input from users on improvements Release a product with fewer defects Releasing a defect-free product Providing useful suggestions for fixing defects

For how long have I used the solution?

I have used it for five years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have encountered stability issues. The product releases after 9.3 have many bugs in the Resource Management module.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How is customer service and technical support?

Customer…

What is most valuable?

  • Time Management
  • Resource Management
  • Project Management

How has it helped my organization?

  • Takes input from users on improvements
  • Release a product with fewer defects
  • Releasing a defect-free product
  • Providing useful suggestions for fixing defects

For how long have I used the solution?

I have used it for five years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have encountered stability issues. The product releases after 9.3 have many bugs in the Resource Management module.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How is customer service and technical support?

Customer Service:

Customer service is 3 of 5.

Technical Support:

Technical support is 3 of 5.

What's my experience with pricing, setup cost, and licensing?

It is an expensive tool.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user568059
Assistant Manager at a maritime company with 10,001+ employees
Vendor
We have automated our entire project delivery workflow. Managing various partners and cloud service providers needs to be integrated.

What is most valuable?

It is user friendly. The product has a neat and clean user interface. It serves the purpose of what we are looking for. It's a great tool for portfolio management and project management.

In our organization, we use this tool for portfolio management.

How has it helped my organization?

It gives a more organized approach for managing the projects and helps us since many things can be automated using this tool, which were previously done manually.

We have automated our entire project delivery mechanism using this product. It's a workflow based on end-to-end delivery. From the demand till project delivery, we can manage the complete flow using the HPE PPM tool.

What needs improvement?

Features such as the chargeback mechanism as well as managing various partners and cloud service providers needs to be improved. If these can be integrated into the product itself, it will become a single source for all IT information.

We would like to have more features where we can manage the changes in cloud services as well as the chargeback system to different departments. If these things are automated, it would help us better.

What do I think about the stability of the solution?

It is quite stable.

What do I think about the scalability of the solution?

The product is scalable.

How are customer service and technical support?

Whenever there is an issue, our team contacts technical support. Their response is positive. It is better than the average service. We get prompt responses as such; if you are at the receiving end, it's easy to convey if you have good knowledge. This is more or less a configurable tool, so rather than fixing bugs, it involves understanding and providing clarification of issues.

Which solution did I use previously and why did I switch?

Initially, we were not using any other solution; for us, it was a manual process.

However, we have been using this product for the last couple of years and have not switched.

How was the initial setup?

I was involved in the setup process. It was good and straightforward. It was configurable and we benefited from it.

Which other solutions did I evaluate?

We had evaluated various products such as Microsoft EPM and Oracle Project Management solutions, but we found this tool to be more user friendly as compared to others. It also has a straightforward implementation.

What other advice do I have?

It's a good solution and definitely I would give it a thumbs up. Go for it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.