Micro Focus Real User Monitor Customer Service and Technical Support

IT Specialist at a financial services firm with 5,001-10,000 employees
I have been in contact with support many times and from my point of view, they are okay. In most cases, however, they try to fix the issue rather than improve the product. Ultimately, they need to change the design of the product because the best support on Earth is not going to help solve all of the issues. View full review »
CEO at a tech services company with 51-200 employees
I am not satisfied in their technical support, of late. View full review »
Cung Phuong
ITSM Solution Consultant at HPT Vietnam
The Micro Focus technical support is quite good. They also have a critical response team, which can provide an immediate response if needed. I have had the opportunity to work with them on some complex cases and they are very powerful, useful, and friendly with the customer. It saves a lot of time. View full review »
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