OpenText Real User Monitoring Initial Setup

YA
Sr. Solution Architect, Project Manager at The National Commercial Bank

Setting up Real User Monitor isn't easy, but it's not too complex, either. The implementation steps are defined and clear, but you need to follow them. After deployment, we need two admins to maintain it. 

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BV
IT Specialist at a financial services firm with 5,001-10,000 employees

Setting up the basic environment is okay. However, deploying and supporting this solution is a nightmare. A lot of products are required, which means that you have to spend a lot of time and hire a lot of people to support all of the different components. That is the main problem with it.

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MG
Delivery Manager at AMAN

It was very easy to implement this application, all the instructions are provided to do it step-by-step, and it takes less than three hours to install.

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Buyer's Guide
Application Performance Monitoring (APM) and Observability
March 2024
Find out what your peers are saying about OpenText, Dynatrace, AppDynamics and others in Application Performance Monitoring (APM) and Observability. Updated: March 2024.
765,386 professionals have used our research since 2012.
KM
Presales Manager at a tech services company with 51-200 employees

The initial setup is cumbersome because you have to talk to the network team, enable some features, capture the traffic, and then analyze. It is a little cumbersome.

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MS
CEO at a tech services company with 51-200 employees

The initial setup has two components. One is building the infrastructure to monitor and the other is building the configuration for monitoring. The first part is straightforward, but we have seen many challenges building the configuration for monitoring.

The product is not working. I'm talking about issues that last a year and a half. The product does face some challenges, in terms of bugs and taking a longer time than expected to fix those bugs.

It all depends upon the size of the deployment, so it could probably take from two months to one year. More importantly, in your test product, the one-time deployment is not good enough because you need to continuously refine and improve it. That needs to be ongoing to get the product to reach a certain level of maturity, in order to get the best benefit out of it.

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FG
Unit Manager | Management Systems and Automation at a tech services company with 1,001-5,000 employees

The initial setup was straightforward. It is very easy to set up.

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CP
ITSM Solution Consultant at HPT Vietnam

The initial setup is quite simple. I find it quite friendly for both installation and configuration. Our customers also find it easy to understand.

The length of time required for deployment depends on how many modules the customer wants to monitor, as well as how many the RUM server can discover.

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Buyer's Guide
Application Performance Monitoring (APM) and Observability
March 2024
Find out what your peers are saying about OpenText, Dynatrace, AppDynamics and others in Application Performance Monitoring (APM) and Observability. Updated: March 2024.
765,386 professionals have used our research since 2012.