Micro Focus Real User Monitor Initial Setup

IT Specialist at a financial services firm with 5,001-10,000 employees
Setting up the basic environment is okay. However, deploying and supporting this solution is a nightmare. A lot of products are required, which means that you have to spend a lot of time and hire a lot of people to support all of the different components. That is the main problem with it. View full review »
CEO at a tech services company with 51-200 employees
The initial setup has two components. One is building the infrastructure to monitor and the other is building the configuration for monitoring. The first part is straightforward, but we have seen many challenges building the configuration for monitoring. The product is not working. I'm talking about issues that last a year and a half. The product does face some challenges, in terms of bugs and taking a longer time than expected to fix those bugs. It all depends upon the size of the deployment, so it could probably take from two months to one year. More importantly, in your test product, the one-time deployment is not good enough because you need to continuously refine and improve it. That needs to be ongoing to get the product to reach a certain level of maturity, in order to get the best benefit out of it. View full review »
Cung Phuong
ITSM Solution Consultant at HPT Vietnam
The initial setup is quite simple. I find it quite friendly for both installation and configuration. Our customers also find it easy to understand. The length of time required for deployment depends on how many modules the customer wants to monitor, as well as how many the RUM server can discover. View full review »
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