OpenText Real User Monitoring Other Advice

YA
Sr. Solution Architect, Project Manager at The National Commercial Bank

I rate Micro Focus Real User Monitor eight out of 10. My advice is to start on the journey and don't stop.

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BV
IT Specialist at a financial services firm with 5,001-10,000 employees

I have to say that I am very disappointed with this solution. It's very heavy, and it is a nightmare to deploy and maintain. Compared to all of the other solutions, Micro Focus is out of date. In summary, the design is very, very old and it is not the future for us.

If you have an old-fashioned infrastructure with data center servers then this is a good solution for you. You can deploy RUM, connect it to the switch, configure the switch, and it works well. However, if you are a modern company and want to monitor cloud services, it is really hard to do. Essentially, it is not the right solution in that case. For people who don't use virtualization, it might be perfect.

I would rate this solution a two out of ten.

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MG
Delivery Manager at AMAN

Real User Monitor provides easy options. I would rate this solution nine out of ten.

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Buyer's Guide
Application Performance Monitoring (APM) and Observability
April 2024
Find out what your peers are saying about OpenText, Dynatrace, AppDynamics and others in Application Performance Monitoring (APM) and Observability. Updated: April 2024.
767,995 professionals have used our research since 2012.
it_user470436 - PeerSpot reviewer
Monitoring Systems and Performance Engineer at a retailer with 1,001-5,000 employees

It could be better and I'm hoping that is what will happen with future release they are talking about.

Do a POC with your own environment and don't rely on the list of capabilities that a solution gives you doing a demo in your environment.

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KM
Presales Manager at a tech services company with 51-200 employees

My advice to those wanting to implement this solution would be their traffic has to be directed into their network, traffic control is required. As long as the traffic is available, it can be monitored.

I rate Micro Focus Real User Monitor a five out of ten.

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MS
CEO at a tech services company with 51-200 employees

I would go one step back. I would like them to consider the overall holistic solution they have chosen. If they're choosing the end-to-end infrastructure management solution also from Micro Focus, then they need to identify what APM functionality they are really looking for. They should get the POC done for those functionalities in their own environment for the Micro Focus APM solution. If they are satisfied, they should go for it. Otherwise, they should not. If it is a standalone solution, however, I would not recommend Micro Focus. A standalone APM should be ideally considered.

On a scale of one to ten, Micro Focus APM is not more than five.

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FG
Unit Manager | Management Systems and Automation at a tech services company with 1,001-5,000 employees

I would recommend this solution but I would recommend code injection.

I would rate Micro Focus Real User Monitor a seven out of ten.

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CP
ITSM Solution Consultant at HPT Vietnam

My advice to anybody who is implementing this product is to read the manual carefully and work with support during the implementation phase. This will help to avoid issues in the future.

Overall, this is a good solution. One final complaint I have is that the roadmap from the vendor is not clear, which makes it less attractive to some customers.

I would rate this solution an eight out of ten.

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Buyer's Guide
Application Performance Monitoring (APM) and Observability
April 2024
Find out what your peers are saying about OpenText, Dynatrace, AppDynamics and others in Application Performance Monitoring (APM) and Observability. Updated: April 2024.
767,995 professionals have used our research since 2012.