Micro Focus Real User Monitor Software Reviews

Micro Focus Real User Monitor is the #31 ranked solution of our top Application Performance Management (APM) tools. It's rated 2.5 out of 5 stars, and is most commonly compared to Dynatrace - Micro Focus Real User Monitor vs Dynatrace

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BoykoVasilev
Real User
IT Specialist at a financial services firm with 5,001-10,000 employees
Sep 11 2020

What is most valuable?

The technical support is good at resolving issues.

How has it helped my organization?

We are no longer satisfied with this product and are migrating to Dynatrace.

What needs improvement?

This solution needs to be more lightweight. It requires that you purchase a Microsoft or Oracle database, which adds extra costs. This product still uses Java, which has been removed from most of the… more »

What's my experience with pricing, setup cost, and licensing?

The price is approximately €30,000 ($35,500 USD) for the enterprise edition.

Which solution did I use previously and why did I switch?

We are currently in the process of migrating from Micro Focus to Dynatrace. With Dynatrace, it will automatically implement the application and you can monitor using a small JavaScript that is… more »

What other advice do I have?

I have to say that I am very disappointed with this solution. It's very heavy, and it is a nightmare to deploy and maintain. Compared to all of the other solutions, Micro Focus is out of date. In… more »
Real User
CEO at a tech services company with 51-200 employees
Nov 06 2019

What is most valuable?

If we're talking about an end-to-end solution, it has to come from one vendor, which provides the underlying infrastructure as well. In that case, Micro Focus or BMC would score better than one-point solutions, like AppDynamics, New Relic, or Dynatrace, because they are pure APM solutions. When it comes to end-to-end apps management, integrated solutions score better. Otherwise, you would need a… more »

What needs improvement?

One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap. They need to really do a catch-up game with many of their incoming competitors. They actually need to completely revisit their product development strategy and overall product approach, if they wish to remain relevant in the APM market.

What other advice do I have?

I would go one step back. I would like them to consider the overall holistic solution they have chosen. If they're choosing the end-to-end infrastructure management solution also from Micro Focus, then they need to identify what APM functionality they are really looking for. They should get the POC done for those functionalities in their own environment for the Micro Focus APM solution. If they… more »
Find out what your peers are saying about Micro Focus, Dynatrace, AppDynamics and others in Application Performance Management (APM). Updated: September 2020.
438,725 professionals have used our research since 2012.
Cung Phuong
Consultant
ITSM Solution Consultant at HPT Vietnam
Jul 05 2020

What is most valuable?

The most valuable feature is application performance monitoring. The implementation is quite easy.

What needs improvement?

We would like to see support for non-Windows environments. Right now, we have to use it on a Windows server, but some of our customers don't like this. I would like to see improvements made in terms of agent-based support. As it is now, we can install an agent on the application server, but it is not recommended for systems that are in production. In our experience, it is a really good option that… more »

What other advice do I have?

My advice to anybody who is implementing this product is to read the manual carefully and work with support during the implementation phase. This will help to avoid issues in the future. Overall, this is a good solution. One final complaint I have is that the roadmap from the vendor is not clear, which makes it less attractive to some customers. I would rate this solution an eight out of ten.

What is Micro Focus Real User Monitor?

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

Also known as
Micro Focus RUM, HPE RUM, MF RUM
Micro Focus Real User Monitor customers

Avea, Maccabi Healthcare Services, TEB

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