Micro Focus Real User Monitor Overview

Micro Focus Real User Monitor is the #39 ranked solution in our list of APM tools. It is most often compared to AppDynamics: Micro Focus Real User Monitor vs AppDynamics

What is Micro Focus Real User Monitor?

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

Micro Focus Real User Monitor is also known as Micro Focus RUM, HPE RUM, MF RUM.

Buyer's Guide

Download the Application Performance Management (APM) Buyer's Guide including reviews and more. Updated: July 2021

Micro Focus Real User Monitor Customers

Avea, Maccabi Healthcare Services, TEB

Micro Focus Real User Monitor Video

Pricing Advice

What users are saying about Micro Focus Real User Monitor pricing:
  • "The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
  • "If I compare with other vendors, other vendors are more expensive"

Micro Focus Real User Monitor Software Reviews

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BoykoVasilev
IT Specialist at a financial services firm with 5,001-10,000 employees
Real User
Top 5
An expensive product with an old design that needs to be more lightweight

What is our primary use case?

The primary use case is application monitoring.

Pros and Cons

  • "The technical support is good at resolving issues."
  • "When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

What other advice do I have?

I have to say that I am very disappointed with this solution. It's very heavy, and it is a nightmare to deploy and maintain. Compared to all of the other solutions, Micro Focus is out of date. In summary, the design is very, very old and it is not the future for us. If you have an old-fashioned infrastructure with data center servers then this is a good solution for you. You can deploy RUM, connect it to the switch, configure the switch, and it works well. However, if you are a modern company and want to monitor cloud services, it is really hard to do. Essentially, it is not the right solution…
MS
CEO at a tech services company with 51-200 employees
Real User
Works well as part of an end-to-end solution, but product roadmap has halted

What is our primary use case?

The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools. Otherwise, there are many other products that score well on a standalone basis. Micro Focus has kind of lost their place in the APM market place, which they used to enjoy with their market reacquisition product.

Pros and Cons

  • "The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
  • "One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

What other advice do I have?

I would go one step back. I would like them to consider the overall holistic solution they have chosen. If they're choosing the end-to-end infrastructure management solution also from Micro Focus, then they need to identify what APM functionality they are really looking for. They should get the POC done for those functionalities in their own environment for the Micro Focus APM solution. If they are satisfied, they should go for it. Otherwise, they should not. If it is a standalone solution, however, I would not recommend Micro Focus. A standalone APM should be ideally considered. On a scale of…
Find out what your peers are saying about Micro Focus, Dynatrace, AppDynamics and others in Application Performance Management (APM). Updated: July 2021.
524,194 professionals have used our research since 2012.
Cung Phuong
ITSM Solution Consultant at HPT Vietnam
MSP
Top 20
Easy to implement, good technical support, and the application performance monitoring works well

What is our primary use case?

We are a solution provider and the Micro Focus Real User Monitor is one of the products that we implement for our customers. They use it primarily for monitoring users and application performance.

Pros and Cons

  • "The most valuable feature is application performance monitoring."
  • "We would like to see support for non-Windows environments."

What other advice do I have?

My advice to anybody who is implementing this product is to read the manual carefully and work with support during the implementation phase. This will help to avoid issues in the future. Overall, this is a good solution. One final complaint I have is that the roadmap from the vendor is not clear, which makes it less attractive to some customers. I would rate this solution an eight out of ten.
FG
Manager at a tech services company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Reasonably priced, good reporting, and is reliable but they should use code injection

What is our primary use case?

We use this solution for monitoring. We have a business service and want to know what users are choosing and what the errors are. We also use it to calculate the business level agreements with the user experience. We are an integration company.

Pros and Cons

  • "The reporting feature is good for us."
  • "This technology is considered to be older."

What other advice do I have?

I would recommend this solution but I would recommend code injection. I would rate Micro Focus Real User Monitor a seven out of ten.