Micro Focus Service Manager Competitors and Alternatives

The top Micro Focus Service Manager competitors are
Read reviews of Micro Focus Service Manager competitors and alternatives
Senior Consultant at a consultancy with 1,001-5,000 employees
Nov 10 2016

What is most valuable?

PPS components such as Planning Console, Resource Workbench and the Visual Task Board are excellent add-ons to the OOTB lists and forms and provide a great way to add value to the Organization without having to opt for a point solution for... more»

How has it helped my organization?

ServiceNow reduces drastically the time to value and it is possible to completely get rid of flat files such as spreadsheets and powerpoints in less than a month for any Organizational process.

What needs improvement?

ServiceNow offers Angular components that greatly enhance User Experience. Pages such as the Resource Workbench to allocate resource, Planning Console for Waterfall planning and Demand Workbench to prioritize demands all contribute to adding... more»
Real User
User at a comms service provider with 1,001-5,000 employees
Mar 16 2017

What do you think of BMC Helix Remedy?

Valuable Features ITSM features CR creation • Improvements to My Organization It helped us to implement ITIL and MSTOP. • Room for Improvement Slow BI • Use of Solution I have used it for four years. • Deployment Issues We have not encountered any deployment issues, as it offers a cloud-based solution. • Stability Issues We have not encountered any stability issues. • Scalability Issues We have not encountered any scalability issues. • Customer Service and Technical Support Customer Service: Customer service is average. Technical Support: Technical support is 10/10. • Previous Solutions I previously used a different solution. I switched because my organization switched the tool vendor. • Implementation Team We implemented it through a...

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