Micro Focus Service Manager Competitors and Alternatives

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Read reviews of Micro Focus Service Manager competitors and alternatives

Abdullah_Smadi
Business Unit Manager at Magnoos Information Systems
Real User
Top 20
Oct 28, 2019
A solid, reasonably-priced service management solution for small to mid-sized businesses

What is our primary use case?

My primary use case for Remedyforce is for clients who do not have a requirement on the CMDB (Configuration Management Database). When I'm talking about a requirement, I'm talking about things like federation and reconciliation requirements. This gap is one of the reasons I started looking at Remedyforce as a potential solution. The second reason for choosing this is when the client size is medium to small — not truly enterprise. Medium-sized companies in my view means that the support staff is around 10 to 30 members. That is just the number of support staff, not end-users. There should also… more »

Pros and Cons

  • "An inexpensive solution that is easy to set up and use without much support."
  • "The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs."

What other advice do I have?

On the cloud, BMC is a leader. Even now they are introducing AI as part of their platform. Any platform that you have in the cloud with them, you'll have IBM Watson built-in with it. The chatbot used in Remedyforce is AI-based using IBM Watson. If someone is considering Remedyforce they need to ask the right questions of themselves. Very simple, straightforward questions. How many servers do you have? How many support staff you have? How many custom processes do you have? Or are you a green field where you have not begun to build anything? These things will help to define the correct solution…
Get our free report covering ServiceNow, BMC, Atlassian, and other competitors of Micro Focus Service Manager. Updated: January 2021.
455,962 professionals have used our research since 2012.