Micro Focus Service Manager Competitors and Alternatives

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Read reviews of Micro Focus Service Manager competitors and alternatives
Farooq Hussain
Real User
Sr. System Engineer at a pharma/biotech company with 501-1,000 employees
Feb 14 2017

What is most valuable?

* Incidents * Request management * Change management * Asset management These are the core processes for organization, as we are more focused on... more»

How has it helped my organization?

When we started, we did not have a proper service catalog or services, and there were many complaints from end users regarding our services. CA... more»

What needs improvement?

Mobility is one area: There should be improvements in terms of implementations and content. Also, they have launched Xinterface, which is very... more»

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing are affordable compared to other IT system management tools.

What other advice do I have?

Make sure that you have your processes ready so that the implementation will be easier.
Khem Raj Kashyap
Real User
Senior Technical Lead at a comms service provider with 1,001-5,000 employees
Mar 16 2017

What do you think of BMC Helix Remedy?

What is most valuable?: ITSM features CR creation • How has it helped my organization?: It helped us to implement ITIL and MSTOP. • What needs improvement?: Slow BI • For how long have I used the solution?: I have used it for four years. • What was my experience with deployment of the solution?: We have not encountered any deployment issues, as it offers a cloud-based solution. • What do I think about the stability of the solution?: We have not encountered any stability issues. • What do I think about the scalability of the solution?: We have not encountered any scalability issues. • How is customer service and technical support?: Customer Service: Customer service is average. Technical Support: Technical support is 10/10. • Which solutions did...

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