OpenText Service Manager Deployment

it_user264057 - PeerSpot reviewer
HP Service Manager Technical Lead @ PepsiCo at a tech services company with 1,001-5,000 employees

Recently, we wanted to deploy the application across multiple data centers, but with the multi-cast restriction, we weren’t able to do it. They are working on a TCP based communication which should remove this restriction.

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it_user398232 - PeerSpot reviewer
Manager, Utilities Applications at a financial services firm with 1,001-5,000 employees

Yes. Upon initial deployment, we did not correctly set up the license containers, which resulted in our floating licenses being active in the system but not available. The issue took some time to identify and fix, resulting in a false start in production.

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it_user614100 - PeerSpot reviewer
IT Business Systems Reporting Architect at a manufacturing company with 1,001-5,000 employees

Deployment took around two years but this was due to project teams changing, HPE releasing newer versions and requirements changing! 

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Buyer's Guide
OpenText Service Manager
April 2024
Learn what your peers think about OpenText Service Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,578 professionals have used our research since 2012.
it_user236772 - PeerSpot reviewer
Customer Experience Manager at a comms service provider with 501-1,000 employees

It takes around 24 hours to detect all the network equipment & VLANs. If any of the network equipment or VLANs are missing from the finished network topology, you need to delete the whole topology, reset the system, and scan again.

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it_user366000 - PeerSpot reviewer
Enterprise Management Team Manager at a financial services firm with 501-1,000 employees

It deploys just fine for us.

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it_user361614 - PeerSpot reviewer
Project Manager, Change Agent, ITIL Service Support, Crisis Management with 1,001-5,000 employees

It’s a bit of a beast to manage, so I'd give it 3/5.

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it_user363291 - PeerSpot reviewer
Managing Director at Canberra Solutions Ltd

It deploys without issue.

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it_user192534 - PeerSpot reviewer
Head of Fault 2 Restoration at a tech services company with 10,001+ employees
it_user213537 - PeerSpot reviewer
Systems Management Specialist at a retailer with 1,001-5,000 employees

We encountered no major issues with deployment at all.

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it_user225747 - PeerSpot reviewer
Software Consultant - Executive Director at a tech services company with 51-200 employees

All the time, sadly.

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Buyer's Guide
OpenText Service Manager
April 2024
Learn what your peers think about OpenText Service Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,578 professionals have used our research since 2012.