Micro Focus Service Manager Reviews

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User
Head Of Servoce Operation Managememt
Nov 22 2017

What is most valuable?

It's pretty well-structured in modules.

How has it helped my organization?

It's easier to roll it out within the company and to sustain the processes.

What needs improvement?

It needs good integration with the configuration database, that's lacking at the moment, It's not that good. It's very important to integrate also with other tools. They've shown the… more»

If you previously used a different solution, which one did you use and why did you switch?

It was, I think, a CA solution. SoftDirect, I think; there were several. It was a company decision to switch but I wasn't at the company at the time.
Subramanian Gopalaratnamn
User
User at a tech consulting company with 10,001+ employees
Oct 21 2018

What do you think of Micro Focus Service Manager?

What is our primary use case?

ITSM service processes The richness of supporting standards, such as ISO 20000.

How has it helped my organization?

We have inherited a customer base with Micro Focus Service Manager. It gives us better understanding and control of service management.

What is most valuable?

Configuration options with very granular control parameters. Workflow support and ability to support events.

What needs improvement?

Pure cloud-based native functionality is lacking. It lacks templates to support out-of-the-box best practices.

For how long have I used the solution?

Less than one year.

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What is Micro Focus Service Manager?

Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

Also known as
HPE ITSM, HPE Service Manager
Micro Focus Service Manager customers

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