Micro Focus Service Manager Room for Improvement

Configuration Manager
I think one area which is the most painful from my point of view is if you need to integrate a lot of the tools, and being able to make that a lot more seamless. For instance your workflow could be - that's the name of the server, that's the IP address, go and communicate, sort it out, pass the data in between. Having to sit there and spend sometimes weeks, trying to get them integrated and properly operational is annoying. View full review »
Chief Architect at a government with 10,001+ employees
The greatest issue for us is to understand the roadmap. We want to know whether we should upgrade now or should we wait three months. Which version should we install? It's not the project, but it's the plan for the project. So we went to a recent conference to find out because we want to know which way we should go. View full review »
Tanja Buhl
Director at a pharma/biotech company with 10,001+ employees
There's a lot of manual work, which is error prone and time consuming, in how the code gets transported from one system to the other. This consumes a lot of my resources that have to be available for that. So wish that it could transport much better. Which goes into the direction of DevOps and the other things that need support. Support is the real issue. I have seen a lot of features on the road map, which will increase my rating. But my assumption would have been that, by now, we would at least half way on the road, from the features that we have been presented with until now. They should have made most of these improvements earlier. And we have permanent discussions where we compare with products like Service Now and HPE is not there. We have just implemented Asset Manager and it seems, from an operational perspective, to be much easier. We need to use less resources in the administration, compared to Service Manager. Asset Manager looks like it's going to be a stronger product. View full review »
Automation specialist at a financial services firm with 10,001+ employees
I would like to see more connection to DevOps, but not in terms of deploying the suites, deploying the tool itself. Rather, I'm talking about DevOps and self-service for our customers so they can, as users, do something in our tool without getting too many rights or using the wrong options. There should be some front desk provided or some options to let our users serve themselves, because we have about 5000 servers and 400 applications. Those applications are developing continuously with DevOps and that means that they release everything, every day. They need extra monitoring, extra automation, or some corrections. Our service time-to-market is very long. We need to free them and let them do things by themselves in our tools. View full review »
Head of Architect at a government with 10,001+ employees
It needs to be easier to use for the end users because one problem we had was that we are handling different kinds of cases. We use it person to person by phone. It's not so user friendly. If there was more ease of use, then people would use it more regularly. View full review »
Systems admin at a financial services firm with 10,001+ employees
When I attended the conference, I just saw a presentation about the Containers part and am really looking forward to that, because installing a new version/upgrading is always a pain. I think that this could be a big improvement. It, still, has a bit of more of improvement possibilities in the codeless part. But, I can see that they are working on it, so that's quite good as well. I think there are still some improvement possibilities and flexibilities needed, but, overall, it's a good solution as it is right now. View full review »
Head Of Servoce Operation Managememt
It needs good integration with the configuration database, that's lacking at the moment, It's not that good. It's very important to integrate also with other tools. They've shown the four suites that they are going to have in the future, so it's very nice. It's slim, but it needs a very good integration, and it needs a very good analysis and a relationship within the topic, so that you get the information for performance, quality, costs, and so on. The integration of all these topics and how they are interlinked, interconnected with each other, it's not that great at the moment. It's more for tracking and documentation purposes, not that much for operation management purposes. You need to do a lot of customization to use it for operation management purposes. View full review »
Managing Director at Canberra Solutions Ltd
The user interface is very clunky. It's only now beginning to be a web-based interface, but for now it's still very clunky. View full review »
Subramanian Gopalaratnamn
User at a tech consulting company with 10,001+ employees
* Pure cloud-based native functionality is lacking. * It lacks templates to support out-of-the-box best practices. View full review »

Sign Up with Email