Micro Focus Service Manager Room for Improvement

Head Of Servoce Operation Managememt
It needs good integration with the configuration database, that's lacking at the moment, It's not that good. It's very important to integrate also with other tools. They've shown the four suites that they are going to have in the future, so it's very nice. It's slim, but it needs a very good integration, and it needs a very good analysis and a relationship within the topic, so that you get the information for performance, quality, costs, and so on. The integration of all these topics and how they are interlinked, interconnected with each other, it's not that great at the moment. It's more for tracking and documentation purposes, not that much for operation management purposes. You need to do a lot of customization to use it for operation management purposes. View full review »
Subramanian Gopalaratnamn
User at a tech consulting company with 10,001+ employees
* Pure cloud-based native functionality is lacking. * It lacks templates to support out-of-the-box best practices. View full review »
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