Micro Focus Service Manager Valuable Features

Configuration Manager
Most of the time it's the value it can provide, as long as you've got it properly mapped out. So the most important factor is being able to gather all the data into one place and then you can distribute that information across to other areas, and they can then benefit from it. View full review »
Chief Architect at a government with 10,001+ employees
We can have all our requests and incidents registered in one system. We have about 250 employees in the IT department and we have one system. We don't have to email each other and we are sitting in a geographically large company, in many departments and in many hospitals. So it's great that we just have one system and we don't have to call or drive to each other. That's the most important thing. View full review »
Tanja Buhl
Director at a pharma/biotech company with 10,001+ employees
The workflow engine that standardizes and globalizes the process steps. It drives people through the process by standardization and automation. View full review »
Automation specialist at a financial services firm with 10,001+ employees
I don't use it as a technical person, but just as a regular user. It helps to register things, to see the changing parts, and to correlate incidents. I'm talking about Operations Bridge with automation. We also achieve a lot, such as deploying infrastructure, automating our daily routine tasks, and things like that. View full review »
Head of Architect at a government with 10,001+ employees
A valuable feature for us is that we have an ordered way to handle all the cases that we can handle with the infrastructure. View full review »
Systems admin at a financial services firm with 10,001+ employees
It's mostly so reliable and has a lot of functionality. We're using a lot of HPE tools and we can do a lot with it. So, its functionality is the most valuable feature. View full review »
Head Of Servoce Operation Managememt
It's pretty well-structured in modules. View full review »
Managing Director at Canberra Solutions Ltd
We are an organization with 45,000 assets. Service Manager gives us a single system where everything is centralized in one base. We can log onto the equipment so we know when the equipment is, for example, freezing in the live environment. View full review »
Subramanian Gopalaratnamn
User at a tech consulting company with 10,001+ employees
* Configuration options with very granular control parameters. * Workflow support and ability to support events. View full review »

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