Micro Focus Service Manager Valuable Features

Francois Blanc
Consultant at a software R&D company with 10,001+ employees
It's quite a complicated solution. The design has been revamped in terms of GUI. The current interface is quite easy to read. However, it's very much dependant on how everything is set up. Many people manage to have it properly set up with a reduced number of steps to create or to change or to close any other ticket. However, one of my latest customers decided to implement some items in very specific ways in terms of dealing with change management that is really bureaucratic but the way they implemented it with the tool was actually quite efficient. The modules were very utilitarian and it became like just clicking boxes. To track changes, track approvals or avoid any changes with support could be implemented in the publisher which made it quite efficient. View full review »
Enterprise Service Management Head at a tech services company with 51-200 employees
Its flexibility and ease of customization are its most valuable features. View full review »
Subramanian Gopalaratnamn
User at a tech consulting company with 10,001+ employees
* Configuration options with very granular control parameters. * Workflow support and ability to support events. View full review »
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