Micro Focus Service Manager Valuable Features

Francois Blanc
Consultant at a computer software company with 10,001+ employees
It's quite a complicated solution. The design has been revamped in terms of GUI. The current interface is quite easy to read. However, it's very much dependant on how everything is set up. Many people manage to have it properly set up with a reduced number of steps to create or to change or to close any other ticket. However, one of my latest customers decided to implement some items in very specific ways in terms of dealing with change management that is really bureaucratic but the way they implemented it with the tool was actually quite efficient. The modules were very utilitarian and it became like just clicking boxes. To track changes, track approvals or avoid any changes with support could be implemented in the publisher which made it quite efficient. View full review »
Islam Bayraktar
PPM Services Director at a tech services company with 51-200 employees
It's flexible in terms of configuration and making changes. It can adapt to any process in the organization. It can be customized. It's a new version with a fresh interface and incident management. The SMAX is the most recent that I remember and behind that is the smart service, it's a smart search when entering the system, it automatically recognizes an incident, takes a screenshot and opens a ticket. It's nice progress made to the user interface and incident management. The codeless configuration is more simplified. Most of the customer's requirements can be done without coding, it's simple and very quick. It has nice charts. View full review »
David Babcock
Principal at a tech services company with 51-200 employees
Incident management is the most valuable because we're using it to manage tickets for an accounting system. With the reports that are available, it allows us to track and identify trends at the type and item level. It also helps us in managing the workload better than what we had in Remedy, which is what we were using before 2013. View full review »
Learn what your peers think about Micro Focus Service Manager. Get advice and tips from experienced pros sharing their opinions. Updated: October 2020.
448,290 professionals have used our research since 2012.
reviewer1255740
Enterprise Service Management Head at a tech services company with 51-200 employees
Its flexibility and ease of customization are its most valuable features. View full review »
Learn what your peers think about Micro Focus Service Manager. Get advice and tips from experienced pros sharing their opinions. Updated: October 2020.
448,290 professionals have used our research since 2012.