The license is not cheap.

They have a very flexible license system. We don't have a problem with it.

On a scale from one to five, with five being expensive, I would rate it at a two. It's pretty reasonable in terms of price.

I can't speak to the exact cost of the solution. We do have a permanent license. 

I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly expensive.

Like anything else, shop around. The beauty of HP's model is the concurrent licensing that they offer. This allows you to build a common foundation for a large audience without feeling every single seat needs to be justified.

I pay for Service Manager on a yearly basis, and the price is reasonable - I would rate it five out of ten.

Micro Focus Service Manager is a little cheaper than other options. You have to pay a monthly subscription fee.

HP Service Manager has moderate pricing. It depends on the negotiation and use cases.

Make sure you can get the best price available! Always look at all options for license types. I think concurrent worked out better.

There are three types of licenses, so make sure the license you select fits into your project scope. It took ove two weeks to verify the licenses, but it has lasted with my customer for more than six years.