Micro Focus UFT Developer Customer Service and Technical Support

TestMana6b72
Research & Development Engineer at a insurance company with 201-500 employees
The support for UFT is not good. When we send email to forums or support, we may get a response, and maybe we won't. When we do, the solution is not always good. View full review »
Directinfo46
Director, Information Technology Infrastructure at a tech services company with 501-1,000 employees
Technical support is not good. It's a new product and the developer community's using it aggressively and it's fitting in well with the dev-ops life cycle as part of continuous testing. The demand is high, the product is new, but the product support team is not able to cope with the dynamic requirements from different customer segments. Support is very slow in addressing issues because of these dynamic requirements. In our case, eventually, the company arranged for the LeanFT project manager and global project manager to come to our office to spend two days and listen to our concerns and to prioritize addressing those concerns. I think that until the product is matured, the support will take time to stabilize. View full review »
reviewer956898
Senior Test Automation Specialist at a financial services firm with 1,001-5,000 employees
The problem is that when you run this through a development tool you must be an actual developer to program the script language. Normally there are other script languages for example, .Net or Java. When you have Java development name, then this tool would normally not fit into it because it has another language. It chooses another language, so that would be complicated for developers to use it. And the problem is that sometimes the programming language it too complex for just help us to make scripts. View full review »
Learn what your peers think about Micro Focus UFT Developer. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,360 professionals have used our research since 2012.
reviewer1270638
Programator at a software R&D company with 10,001+ employees
I would rate technical support a one out of five. When I ask for something on the Micro Focus page, I never get a reply. It also took me a long time to get a reply and the answers that I received did not always fit my inquiry. View full review »
Phil Ward
Senior Test Engineer at a tech services company with 51-200 employees
We did actually contact the technical support for an issue once. The support was actually quite good. But, honestly, that is what I would expect for a product at this price point. View full review »
reviewer1273218
Software Tester at a tech services company with 10,001+ employees
The technical support has been fine. View full review »
reviewer964113
IT Architect and Test Tool Designer at a comms service provider with 5,001-10,000 employees
Technical support is okay, as long as you pay for it. It's not free. View full review »
reviewer1203198
Manager PMO Specialists at a construction company with 10,001+ employees
I would rate the technical support as okay, but not better. There are bugs between UFT and HTLM that they have not been able to solve. View full review »
Learn what your peers think about Micro Focus UFT Developer. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,360 professionals have used our research since 2012.