Micro Focus UFT Mobile Customer Service and Technical Support

Manager at a consultancy with 10,001+ employees
For us, it's been good, but we have an enterprise license agreement. We buy a ton of products, so they're always very nice and responsive to us. We've even been able to work directly with R & D and affect some of the design and the road map going forward. Maybe that's the case for everyone, but for us, it's been very good. We have few complaints there. View full review »
Developer Automation Tests at a tech services company with 10,001+ employees
I think that technical support is not above average, but it is good. I'm confident with Mobile Center now and I like to resolve issues myself. When I have a problem, I have had trouble finding answers because the documentation is only on their site. I don't find other responses and other communities, so it is not as easy as it could be. View full review »
Mexico Operations Manager at Tsoft
We are the first step of technical support for our customers. We escalate tickets to HPE, and we don't have problems. View full review »
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