Asset configuration and change management. Configuration management is the bottom line for all our processes.

This solution is used for configuration management, which supports your change and incident management processes. It is quite good with change management because you can easily run an impact analysis if you're planning for a change. Because you are using the solution's integration management, it ensures that your CIs and CSIs in the virtual state are the same as they are in the authorized state.

You have to monitor your network and it is quite good if you have some automation on-premises because if something happens then you can remediate the incident based on the root cause.