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ITCS user
Manager at a tech vendor with 10,001+ employees
Real User
Top 5Leaderboard
Beneficial collaboration, stable, and scalable

What is our primary use case?

We use Microsoft 365 Business for many of the applications within the suite, such as SharePoint, Outlook, and Word.

What is most valuable?

Collaboration is one of the main features of Microsoft 365 Business.

What needs improvement?

The performance of the solution is sometimes slow. However, I am not sure if it is the solution's fault or the network we are using.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately six years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found the solution to be scalable. We have approximately 400 users using this solution in my organization.

How was the initial

What is our primary use case?

We use Microsoft 365 Business for many of the applications within the suite, such as SharePoint, Outlook, and Word.

What is most valuable?

Collaboration is one of the main features of Microsoft 365 Business.

What needs improvement?

The performance of the solution is sometimes slow. However, I am not sure if it is the solution's fault or the network we are using.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately six years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found the solution to be scalable.

We have approximately 400 users using this solution in my organization.

How was the initial setup?

The difficulty level and time it takes for the installation can depend on the number of deployments to the new server. A company with approximately 50 deployments would not take more than two days.

What about the implementation team?

We have a team of approximately six technicians and administrators that do the implementation and maintenance of the solution.

What was our ROI?

My company has saved money by using this solution since it is on the cloud.

What's my experience with pricing, setup cost, and licensing?

The price of users at home the license should be cheaper.

We are on an annual subscription.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft 365 Business a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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OO
Information System Auditor (IT Audit) at a financial services firm with 1,001-5,000 employees
Real User
Top 5Leaderboard
Highly scalable, beneficial collaboration, and can be used anywhere

What is our primary use case?

We use the Microsoft 365 Business in our organization for many of the bundled applications within, such as SharePoint, Outlook, Teams, and PowerPoint.

What is most valuable?

The most valuable features of Microsoft 365 Business are the collaboration and it can be used anywhere. For example, I can carry out my job functions from home.

What needs improvement?

This solution could improve by having better integration with other platforms.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately three years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is highly scalable. We have approximately 500 users…

What is our primary use case?

We use the Microsoft 365 Business in our organization for many of the bundled applications within, such as SharePoint, Outlook, Teams, and PowerPoint.

What is most valuable?

The most valuable features of Microsoft 365 Business are the collaboration and it can be used anywhere. For example, I can carry out my job functions from home.

What needs improvement?

This solution could improve by having better integration with other platforms.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately three years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is highly scalable.

We have approximately 500 users using this solution in my organization

How was the initial setup?

The installation is straightforward and seamless.

What about the implementation team?

We have some policies that only allow our IT department to do the implementations. We have a large technical team that handles the deployment and maintenance of the soltuion.

What was our ROI?

By using Microsoft 365 Business it has saved us money because we do not have to pay for infrastructure. We do not have to implement physical servers or anything else in our environment.

What's my experience with pricing, setup cost, and licensing?

There is an annual license to use this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft 365 Business a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,695 professionals have used our research since 2012.
EE
NOC Manager at a comms service provider with 51-200 employees
Real User
Top 5Leaderboard
Easy to install, stable and scalable

Pros and Cons

  • "The installation is very easy."
  • "The installation should be supportive of and able to integrate with Linux."

What is our primary use case?

As it is a cloud-based solution, we always use the latest version. 

We use Office Suite and OneDrive storage.

What needs improvement?

The installation should be supportive of and able to integrate with Linux. 

The installation of Microsoft Visio should be made easy.

For how long have I used the solution?

I have been using Microsoft 365 Business for three years.

What do I think about the stability of the solution?

The solution is stable and enables users to pick up their files from any device the world over. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and technical support?

We have not had occasion to contact technical support and have mainly been in touch with Microsoft about payment.

Which solution did I use previously and why did I switch?

Before using Microsoft 365 Business, we used the Windows suite, the Office 2016 suite.

How was the initial setup?

The installation is very easy. One just need send users a link for the installation to occur. 

What about the implementation team?

The installation can be done on one's own. 

What's my experience with pricing, setup cost, and licensing?

The price is fine. It is perpetual. It allows me to support Mac users on that same service. 

What other advice do I have?

There are around 30 users making use of the solution in my organization.

I would recommend it to others. 

I rate Microsoft 365 Business as a nine out of ten, deducting a point because it does not support Linux. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Iris Boers
Business owner at Boers PR + Marketing
Real User
Top 20
Excellent for collaborative and team work; document sharing is a valuable feature

Pros and Cons

  • "Ease of collaboration and sharing documents."
  • "It requires logging out and in again when working for different companies."

What is our primary use case?

Our main use of 365 is for collaboration between teams that are not working from the same space and might be spread all over the world. I'm a business owner and customer of Microsoft. 

What is most valuable?

I like the ease of collaboration and the ability to share documents. These days it's essential that people have the tools to really sync up and work together. It's a perfect fit.

What needs improvement?

One thing that could be improved is the need to log out and log in again if you need to enter a different work space. It's quite inconvenient and seems to be a problem from the access directory because the different roles can't be separated. I work as a user community liaison and receive many invitations from different workspaces. It's quite frustrating and definitely something that could be improved. 

What do I think about the stability of the solution?

The solution is stable. 

How was the initial setup?

It doesn't really require installation because it's on the cloud. We have around 40,000 people in our user group and they all use it. 

What's my experience with pricing, setup cost, and licensing?

There is an annual license fee. It could be cheaper but it's a fair price. 

What other advice do I have?

I rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ST
Operations Manager at a tech services company with 11-50 employees
Real User
Top 5
Great storage capacity and provides total flexibility and accessibility from anywhere

Pros and Cons

  • "Great accessibility and file storage."
  • "Lacks ability to deploy on more than two devices per license."

What is our primary use case?

We're a small startup company and an IT solution reseller in Dubai. I'm the operations manager.

What is most valuable?

The good thing about 365 is the accessibility and file storage. Compared to the desktop of the old Office application, 365 has total flexibility and accessibility from anywhere. It's easy to use.

What needs improvement?

These days, most people have multiple devices but you can only configure 365 on two devices with a license. I'd like to see a license option for multiple devices. Licensing costs are quite high especially for our trainees who have no need for the fully-fledged 365. It would be helpful to have an option for smaller packages that have a reduced licensing fee. 

For how long have I used the solution?

I've been using this solution for four years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

The company hasn't needed technical support but we contacted them for one of our clients when they needed an upgrade. There were no issues. 

How was the initial setup?

There are five people in the company using 365 and the initial setup was very straightforward.

What other advice do I have?

We're very used to Microsoft products and they're part of our daily activities. I'm sure our usage will increase. 

I rate this solution nine out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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CO
Executive Director Finance & Strategy at a consultancy with 51-200 employees
Real User
Top 5
Scales well, is stable, feature-rich, and is easy to install

What is our primary use case?

I use Microsoft 365 Business for office communications.

What is most valuable?

I like the flexibility of Microsoft 365 Business. It integrates well. I am happy with the features Microsoft 365 Business offers. I am happy with this solution, I don't need anything more and it meets my requirements. It's good.

For how long have I used the solution?

I have been using Microsoft 365 Business for two years. We are using the latest version.

What do I think about the stability of the solution?

We have no issues with the stability of the Microsoft 365 Business.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable product. In our organization, we have 35 users who use this solution.

How was the initial

What is our primary use case?

I use Microsoft 365 Business for office communications.

What is most valuable?

I like the flexibility of Microsoft 365 Business.

It integrates well.

I am happy with the features Microsoft 365 Business offers.

I am happy with this solution, I don't need anything more and it meets my requirements.

It's good.

For how long have I used the solution?

I have been using Microsoft 365 Business for two years.

We are using the latest version.

What do I think about the stability of the solution?

We have no issues with the stability of the Microsoft 365 Business.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable product.

In our organization, we have 35 users who use this solution.

How was the initial setup?

The initial setup of Microsoft 365 Business is straightforward.

It only took one hour to complete the installation.

We have one manager to deploy and maintain this solution.

What about the implementation team?

I did not use the help of an integrator. I was able to complete the installation myself.

What's my experience with pricing, setup cost, and licensing?

Pricing could always be cheaper.

Our fees are paid monthly.

Which other solutions did I evaluate?

We did not evaluate any other solutions.

What other advice do I have?

I would recommend this solution for others who are interested in using it.

I would rate Microsoft 365 Business a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Assam Zafar
IT Senior Application Architect at a transportation company with 1,001-5,000 employees
Real User
Stable, easy to set up, but the interface is not user-friendly

What is our primary use case?

This solution is used for a variety of purposes, including Outlook, SharePoint, PowerApps, and Power BI.

What needs improvement?

From the perspective of a developer, the interface could be more user-friendly. It is quite difficult to use.

For how long have I used the solution?

I have been using Microsoft 365 Business since the first project that we worked on. It has been for quite some time, at least a couple of years. We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is a fairly stable product.

What do I think about the scalability of the solution?

We have more than 1,000 users in our organization.

How are customer service and support?

I personally have not contacted…

What is our primary use case?

This solution is used for a variety of purposes, including Outlook, SharePoint, PowerApps, and Power BI.

What needs improvement?

From the perspective of a developer, the interface could be more user-friendly. It is quite difficult to use.

For how long have I used the solution?

I have been using Microsoft 365 Business since the first project that we worked on. It has been for quite some time, at least a couple of years.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is a fairly stable product.

What do I think about the scalability of the solution?

We have more than 1,000 users in our organization.

How are customer service and support?

I personally have not contacted technical support.

Which solution did I use previously and why did I switch?

We are currently experimenting with Power BI.

How was the initial setup?

The initial setup is pretty straightforward. There were no difficulties with the installation.

Because it is a cloud-based solution, there is no installation required. You simply follow the steps online.

What's my experience with pricing, setup cost, and licensing?

It's getting to be expensive.

Licensing fees are paid on a yearly basis.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AT
Business Development Manager at a tech services company with 51-200 employees
Real User
Top 20
Easy to use, fast, and reliable

Pros and Cons

  • "It's fast."
  • "Other than the price, I have not had any issues with this solution."

What is our primary use case?

We use this solution in our organization for Office and email.

What is most valuable?

It's fast.

It's in the Cloud, we don't have to manage it on-premises.

It's very good, easier for us, and for our company also.

What needs improvement?

Other than the price, I have not had any issues with this solution.

For how long have I used the solution?

I have been using the latest version of Microsoft 365 Business for a year and a half.

What do I think about the stability of the solution?

It's a stable product. I haven't experienced any issues.

What do I think about the scalability of the solution?

It's scalable. We have 5,200 users in our organization.

How are customer service and technical support?

I have not contacted technical support. We haven't needed to.

Which solution did I use previously and why did I switch?

Before Microsft 365 Business, we used Office 365.

How was the initial setup?

I was not a part of the installation.

What's my experience with pricing, setup cost, and licensing?

As a customer, I would like the licensing fees should be cheaper.

What other advice do I have?

We have plans to continue using this solution.

We are selling this product in another department, and I would recommend it to others who are interested in using it.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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