We just raised a $30M Series A: Read our story
PN
Manager IT at a pharma/biotech company with 10,001+ employees
Real User
Is stable and easily integrates with other tools

What is our primary use case?

We use Outlook, Teams, and SharePoint.

What is most valuable?

Both stability and performance are valuable features. The user experience is pretty good on all this. Also, this product can be integrated easily with other existing tools.

What needs improvement?

The licensing price could be better. We have a yearly license.

For how long have I used the solution?

I've been using it for more than two and a half years. I use the cloud-based solution.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

We have approximately 7,000 users.

How was the initial setup?

Because it's a cloud-based solution, installation is straightforward. We have a team of five to…

What is our primary use case?

We use Outlook, Teams, and SharePoint.

What is most valuable?

Both stability and performance are valuable features. The user experience is pretty good on all this.

Also, this product can be integrated easily with other existing tools.

What needs improvement?

The licensing price could be better. We have a yearly license.

For how long have I used the solution?

I've been using it for more than two and a half years.

I use the cloud-based solution.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

We have approximately 7,000 users.

How was the initial setup?

Because it's a cloud-based solution, installation is straightforward.

We have a team of five to six people for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

We have a yearly license, and the price could be better.

What other advice do I have?

I would recommend this solution and would rate it at eight on a scale from one to ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
KR
Strategic Market Development Sr. Manager at a pharma/biotech company with 201-500 employees
Real User
Top 5
Stable and easy to install

What is our primary use case?

We are using email and other office systems.

What needs improvement?

I would like to see cheaper licensing fees.

For how long have I used the solution?

I have been using Microsoft 365 Business for several years.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

We have 300 users in our organization and we plan to continue using it.

How are customer service and technical support?

We have only contacted technical support a few times. Lately we not satisfied with the support.

How was the initial setup?

The initial setup was straightforward. It was easy to install. We have a team of three technicians to deploy and maintain this solution.

What's my

What is our primary use case?

We are using email and other office systems.

What needs improvement?

I would like to see cheaper licensing fees.

For how long have I used the solution?

I have been using Microsoft 365 Business for several years.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

We have 300 users in our organization and we plan to continue using it.

How are customer service and technical support?

We have only contacted technical support a few times. Lately we not satisfied with the support.

How was the initial setup?

The initial setup was straightforward. It was easy to install.

We have a team of three technicians to deploy and maintain this solution.

What's my experience with pricing, setup cost, and licensing?

It's an expensive solution.

What other advice do I have?

I can recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
555,139 professionals have used our research since 2012.
RM
DevOps Strategist at a marketing services firm with 1-10 employees
Real User
Top 5
Easy to use and has good scalability

What is our primary use case?

We are using Microsoft 365 for Outlook. SharePoint is on the backend of Teams and we store all our documents with that. But on the frontend, we are using Teams by itself rather than hooking onto SharePoint directly. We have about 12,000 users in the organization working with 365. 

What is most valuable?

Business 365 is very scalable and easy to use. I need to explore the features more, but I'm more or less happy with the features we are using right now.

For how long have I used the solution?

I've been using Microsoft for almost more than a year now.

How are customer service and support?

I haven't contacted Microsoft support directly. The backend team responsible for server management may have contacted them, but  I'm not aware of that.

What's

What is our primary use case?

We are using Microsoft 365 for Outlook. SharePoint is on the backend of Teams and we store all our documents with that. But on the frontend, we are using Teams by itself rather than hooking onto SharePoint directly. We have about 12,000 users in the organization working with 365. 

What is most valuable?

Business 365 is very scalable and easy to use. I need to explore the features more, but I'm more or less happy with the features we are using right now.

For how long have I used the solution?

I've been using Microsoft for almost more than a year now.

How are customer service and support?

I haven't contacted Microsoft support directly. The backend team responsible for server management may have contacted them, but  I'm not aware of that.

What's my experience with pricing, setup cost, and licensing?

The price can always be improved. It's an organization-wide license, so I don't really handle that end of things. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
DR
Head Cyber Security at a retailer with 10,001+ employees
Real User
Top 5Leaderboard
Flexible, easy to use, and responsive technical support

What is our primary use case?

We use Microsoft 365 Business mostly for email, collaboration, documents, and Teams.

What is most valuable?

The solution is easy to use and flexible. 

What needs improvement?

The solution could improve by allowing more integration.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found Microsoft 365 Business to be scalable. We have approximately 5,000 users using this solution.

How are customer service and technical support?

I have used technical support and my experience was good, they were very responsive.

How was the initial setup?

What is our primary use case?

We use Microsoft 365 Business mostly for email, collaboration, documents, and Teams.

What is most valuable?

The solution is easy to use and flexible. 

What needs improvement?

The solution could improve by allowing more integration.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found Microsoft 365 Business to be scalable.

We have approximately 5,000 users using this solution.

How are customer service and technical support?

I have used technical support and my experience was good, they were very responsive.

How was the initial setup?

The solution is on the cloud making the installation simple.

What about the implementation team?

We have outsourced the maintenance and management of the solution.

What other advice do I have?

I rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
AB
Network and systems administrator at a recruiting/HR firm with 1,001-5,000 employees
Real User
Top 10
A stable, scalable, and useful business solution

What is most valuable?

Microsoft 365 Business is useful. It's very useful because, for example, if I can't find my phone, I can just log in and find it at home.

What needs improvement?

It's a little hard to use. It could also be cheaper.

For how long have I used the solution?

I have been using Microsoft 365 Business for more than ten years.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable.

Which solution did I use previously and why did I switch?

I think a lot of people used to use Microsoft Office before we switched to Microsoft 365 Business.

What's my experience with pricing, setup cost, and licensing?

I think it is expensive.

What other advice

What is most valuable?

Microsoft 365 Business is useful. It's very useful because, for example, if I can't find my phone, I can just log in and find it at home.

What needs improvement?

It's a little hard to use. It could also be cheaper.

For how long have I used the solution?

I have been using Microsoft 365 Business for more than ten years.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable.

Which solution did I use previously and why did I switch?

I think a lot of people used to use Microsoft Office before we switched to Microsoft 365 Business.

What's my experience with pricing, setup cost, and licensing?

I think it is expensive.

What other advice do I have?

I would recommend this product to new users.

On a scale from one to ten, I would give Microsoft 365 Business a ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Shyami Lakshika
Associate Engineer - Network & Security at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
A stable and scalable premium office solution with a useful user interface

What is most valuable?

I definitely like the user interface. 

What needs improvement?

The price could be better. The user interface could be more user-friendly. Microsoft 365 Business could be more secure.

For how long have I used the solution?

We have been using Microsoft 365 Business for years.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable solution.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable solution.

How was the initial setup?

The initial setup and deployment were straightforward.

What about the implementation team?

We have several IT administrators at our office who do it for us.

What's my experience with pricing, setup cost, and licensing?

Microsoft 365 Business…

What is most valuable?

I definitely like the user interface. 

What needs improvement?

The price could be better. The user interface could be more user-friendly. Microsoft 365 Business could be more secure.

For how long have I used the solution?

We have been using Microsoft 365 Business for years.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable solution.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable solution.

How was the initial setup?

The initial setup and deployment were straightforward.

What about the implementation team?

We have several IT administrators at our office who do it for us.

What's my experience with pricing, setup cost, and licensing?

Microsoft 365 Business could be cheaper.

What other advice do I have?

I would recommend this solution to new users.

On a scale from one to ten, I would give Microsoft 365 Business a nine.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Wondwossen Abebe Kebede
IT Strategy Expert at a tech services company with 10,001+ employees
Real User
Performance is good

What needs improvement?

Business 365 could potentially affect compliance with local and industry-specific regulations.

For how long have I used the solution?

We've been using 365 Business for a long time. 

What do I think about the stability of the solution?

Business 365's performance is good.

How was the initial setup?

Setting up Business 365 is challenging because you need some technical skills. For example, you have to add a few processes where 365's resources are located, so you can activate it. You have to find the path and then activate the product by writing a command.

What's my experience with pricing, setup cost, and licensing?

We have a premium-level license, so we pay extra to get a higher level of support.

What other advice do I have?

I rate Microsoft…

What needs improvement?

Business 365 could potentially affect compliance with local and industry-specific regulations.

For how long have I used the solution?

We've been using 365 Business for a long time. 

What do I think about the stability of the solution?

Business 365's performance is good.

How was the initial setup?

Setting up Business 365 is challenging because you need some technical skills. For example, you have to add a few processes where 365's resources are located, so you can activate it. You have to find the path and then activate the product by writing a command.

What's my experience with pricing, setup cost, and licensing?

We have a premium-level license, so we pay extra to get a higher level of support.

What other advice do I have?

I rate Microsoft 365 Business nine out of 10. Microsoft has a good reputation as an SaaS provider, and our enterprise team has a solid relationship with Microsoft. 365 Business meets our needs as an enterprise. I'm personally confident in Microsoft's reputation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
MG
IT Security Manager at a retailer with 10,001+ employees
Real User
Top 5Leaderboard
Easy to collaborate, simple to manage tasks, but more user interface customization needed

What is our primary use case?

Microsoft 365 Business is great for collaboration within the company, or between our companies.

What is most valuable?

It provides a single place to manage all of your tasks. It is easier to collaborate within our team or outside of them.

What needs improvement?

The solution could improve by providing more customization for the user interface.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable solution. We have approximately 50,000 users in my organization using this solution.

How are customer service and

What is our primary use case?

Microsoft 365 Business is great for collaboration within the company, or between our companies.

What is most valuable?

It provides a single place to manage all of your tasks. It is easier to collaborate within our team or outside of them.

What needs improvement?

The solution could improve by providing more customization for the user interface.

For how long have I used the solution?

I have been using Microsoft 365 Business for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable solution.

We have approximately 50,000 users in my organization using this solution.

How are customer service and technical support?

I did not need to connect support, I did not have any problems.

What other advice do I have?

I would recommend this solution.

I rate Microsoft 365 Business a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate