ASM at a healthcare company with 51-200 employees
Real User
A stable and scalable enterprise office solution that requires zero maintenance
Pros and Cons
  • "I like that there's no maintenance involved."
  • "The price could be better."

What is our primary use case?

We use Microsoft 365 Business for mailing services. I used to use Teams, and it was helpful. There are always meetings and all those things happening within Teams.

What is most valuable?

I like that there's no maintenance involved. It's perfect. Obviously, there's no headache of maintaining the licenses. Everything comes as a bundle, and it helps us.

What needs improvement?

The price could be better.

For how long have I used the solution?

I have been using Microsoft 365 Business for about two or three years.

Buyer's Guide
Microsoft 365 Business
April 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,578 professionals have used our research since 2012.

What do I think about the stability of the solution?

Microsoft 365 Business is stable. We haven't had any issues.

What do I think about the scalability of the solution?

Microsoft 365 Business is scalable. We have over 75 users at the moment.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

We implemented this solution by ourselves. We have about five to ten technical team members working with this solution.

What's my experience with pricing, setup cost, and licensing?

It could be cheaper. It's cloud-based, and we pay a yearly subscription.

What other advice do I have?

I would definitely recommend this solution to potential users.

On a scale from one to ten, I would give Microsoft 365 Business a nine.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CEO at a tech services company with 201-500 employees
Consultant
Stable, very scalable, easy to set up, and extremely useful for office productivity
Pros and Cons
  • "Microsoft Teams is most valuable. It is a great product, and it has really been very valuable for us during the pandemic. It enabled good collaboration. Even after the pandemic, we will continue to use Microsoft Team in our organization. They are continuously improving the product, which is a very positive thing."
  • "It should have better pricing. It is a monopoly product for Microsoft, and I don't think they will change the pricing. They do not offer any discount."

What is our primary use case?

It has Exchange, Word, Excel, and PowerPoint. It also has SharePoint that is used for sharing documents. It has Microsoft Teams, which is used for collaboration. All these are extremely useful for office productivity.

How has it helped my organization?

We have recently increased its usage. We are also using Microsoft Teams now. We are very happy with this solution, particularly with Microsoft Teams because it has enabled us to collaborate very well with our colleagues during the pandemic. The collaboration within the company has been really great through Microsoft Teams

What is most valuable?

Microsoft Teams is most valuable. It is a great product, and it has really been very valuable for us during the pandemic. It enabled good collaboration. Even after the pandemic, we will continue to use Microsoft Teams in our organization.

They are continuously improving the product, which is a very positive thing.

What needs improvement?

It should have better pricing. It is a monopoly product for Microsoft, and I don't think they will change the pricing. They do not offer any discount. 

For how long have I used the solution?

We have been using it for a long time.

What do I think about the stability of the solution?

It is quite stable.

What do I think about the scalability of the solution?

It is very scalable. For MS Office Business, we have 70 to 80 users. We are also using basic MS Office that has online Word and Excel. We have a total of about 350 users.

How are customer service and technical support?

We didn't need any support so far. We are a tech company, and we are able to solve 99% of problems at our end. We don't have to go to Microsoft.

Which solution did I use previously and why did I switch?

We have tried different online products for office tools, but nothing matches the quality of Office 365.

How was the initial setup?

Because it is in the cloud, you can access it through a browser. There is also an application for Microsoft Teams. You just have to download the application and log in. It connects to the cloud server, and you can start using it.

What's my experience with pricing, setup cost, and licensing?

It is certainly expensive, but you need it, so you pay for it. There is not much price negotiation, but the product is good. We're going to keep using it despite it being expensive. There isn't any good alternative.

What other advice do I have?

I would absolutely recommend this solution. We'll continue to use it. We have also started to use Power BI.

I would rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Microsoft 365 Business
April 2024
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,578 professionals have used our research since 2012.
Director at a tech services company with 1,001-5,000 employees
Real User
Handles our day to day Office-related tasks and scales with our needs
Pros and Cons
  • "The scalability is okay."
  • "The latest update has got a lot of bugs and it is causing us problems."

What is our primary use case?

We use the modules for non-specific, everyday tasks including Word, Outlook, Excel, PowerPoint, Project, and others.

What needs improvement?

The latest update has got a lot of bugs and it is causing us problems.

The stability should be improved.

For how long have I used the solution?

We have been using Microsoft 365 Business for between two and three years.

What do I think about the stability of the solution?

This product should be more stable.

What do I think about the scalability of the solution?

The scalability is okay. We have more than 300 users in the organization.

How are customer service and technical support?

I don't have any experience with Microsoft's technical support.

Which solution did I use previously and why did I switch?

Prior to using Microsoft 365 Business, we used an Oracle project.

What about the implementation team?

Our technical team was responsible for deployment. I was not personally involved.

We probably have about three people who are in charge of deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

We pay regular licensing fees to continue using Microsoft 365 Business.

What other advice do I have?

I don't have a specific answer as to whether I would recommend it to others. It depends on the situation.

At the moment, we plan to continue using it in the future.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Office Manager at Agattu Trading 174 Pty Ltd
Real User
Helpful for team collaboration, email, and generating quotes
Pros and Cons
  • "The most valuable feature for us is Microsoft Teams."
  • "The pricing for this solution could be improved."

What is our primary use case?

We do not have a central location for our employees and everybody works from home.

I use this solution for things like email and generating quotes for customers.

What is most valuable?

The most valuable feature for us is Microsoft Teams. It replaces Skype where you can speak to one another and you can set tasks. We have found it really helpful.

What needs improvement?

The pricing for this solution could be improved. We get caught by the exchange rates in South Africa.

For how long have I used the solution?

I have been using this solution for five or six years.

What do I think about the stability of the solution?

This solution is stable. It just works.

What do I think about the scalability of the solution?

This is a scalable solution.

We have ten users.

How are customer service and technical support?

I have never had to speak with the technical support for this solution.

What's my experience with pricing, setup cost, and licensing?

Compared to buying a license, it is much cheaper and a good buy.

What other advice do I have?

This is a solution that I recommend.

I have not yet set it up so the messaging can be sent to my mobile phone, but this is something I know can be done because our technical people have done it.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultant
Simple to use, stable, and easy to install
Pros and Cons
  • "What was most valuable for me was how simple this solution is to start using."
  • "The admin panels have too few samples."

What is our primary use case?

We are currently testing this solution, but the primary use case of this solution is for email and Office online.

The deployment model we are using is a private cloud from Microsoft.

What is most valuable?

What was most valuable for me was how simple this solution is to start using.

What needs improvement?

The admin panels have too few samples. It would be better if it were expanded and more samples were added.

There are monthly updates from the developer for new functionalities, but when the updates occur, you lose where the regular functionalities were. They are no longer where you are used to them being.

In the next release, I would like to see visualizing. I would like this to be part of the solution, rather than independent.

For how long have I used the solution?

I have been using this solution for four months.

What do I think about the stability of the solution?

The platform is very stable.

What do I think about the scalability of the solution?

We don't need to expand this solution.

It is scalable. When we were in testing we tried the product and some of the team was testing some of the functionalities of Microsoft 365.

We have approximately five or six users.

How are customer service and technical support?

We have not contacted technical support.

How was the initial setup?

The initial setup was easy.

I did not deploy this solution, but I believe that it took anywhere from one to three months.

What about the implementation team?

The implementation was through our team, not a vendor team.

What other advice do I have?

Pay attention to the migration of the daily solution to the new solution. This is the most painful part.

You can pay online for the migration from the old email server to the new one.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Problem and Technical Application Management for KNAB at a tech services company with 1,001-5,000 employees
MSP
Easy to use, problem-free and offers great applications
Pros and Cons
  • "The solution has been stable over the years."
  • "For the end-user, it's always nice if the product is cheaper, especially for home use."

What is our primary use case?

I'm primarily using the solution for its various applications, including Outlook and Sharepoint. We also use it for documents. 

What is most valuable?

The solution is easy to use. 

We haven't had any problems or issues. 

The solution has been stable over the years.

We find the solution to be scalable.

The combination of the products and the integration between all the products such as how Teams is integrated with Outlook, et cetera, is great.

Microsoft Teams, especially, is very useful and has really brought the solution into its full potential. 

What needs improvement?

For the end-user, it's always nice if the product is cheaper, especially for home use. 

It would be ideal if they could get students more involved with the solution at an earlier age so that when they come to work in companies, they are already well versed in the product and do not need to be trained. 

For how long have I used the solution?

I've used previous suites of Microsoft, and therefore have used it for a very long time in various iterations. 

What do I think about the scalability of the solution?

The solution is scalable.

We have about 5,000 users on the solution currently.

How are customer service and technical support?

I've never reached out to technical support or have had to be put in touch with them. Our IT department handles all of that. Therefore, I cannot speak to how helpful or responsive they are.

How was the initial setup?

I did not handle the initial implementation. It's not done by myself. It's taken care of by the IT department which provides their implementation service to us.

Maintenance is part of our internal IT department. I don't have a clue as to how many people are involved with this aspect of the product.

What's my experience with pricing, setup cost, and licensing?

The price, in general, is pretty fair. It's not too expensive, at least, for businesses. Individual users would likely prefer it if it was cheaper. 

My company handles the licensing agreements and that's not an aspect of my job, therefore I can't speak to how often licensing is renewed or how much it ends up costing the company.

What other advice do I have?

I'd rate the solution at an eight out of ten. I've been mostly happy with its capabilities at this time. 

I would recommend the solution to other organizations.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Process Manager at a marketing services firm with 501-1,000 employees
Real User
Easy to install, scalable, and reliable
Pros and Cons
  • "I prefer Outlook. It gives me a lot of feature sets."
  • "The price for the license is always expensive."

What is our primary use case?

We use this solution to manage emails. We mostly use Outlook.

What is most valuable?

I prefer Outlook. It gives me a lot of feature sets.

What needs improvement?

There are too many products included in Office 365, most of which we do not use at all. They should concentrate on the ones that are mostly being used.

For how long have I used the solution?

I have been using Microsoft 365 Business for three or four years.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft 365 Business is a stable product.

What do I think about the scalability of the solution?

There are no issues with the scalability of this solution.

All of the members of our company are using this solution. We have approximately 350 members who use Microsoft 365 Business.

How are customer service and technical support?

We have not contacted technical support. We have not had any issues.

Which solution did I use previously and why did I switch?

We are in the training phases with Microsoft Azure and Amazon AWS. We have not deployed these solutions in our environment.

How was the initial setup?

The installation is straightforward. You don't need a technical team to install it.

What's my experience with pricing, setup cost, and licensing?

The price for the license is always expensive. We need to bring it down.

The licensing fees are paid yearly.

What other advice do I have?

For sure, I would recommend this solution to others.

I would rate Microsoft 365 Business an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director at Systems Services
Reseller
Good support and user interface, but the scalability can be improved
Pros and Cons
  • "We are satisfied with the technical support, there are no issues."
  • "Areas that need improvement are pricing, stability, and scalability."

What is our primary use case?

We use this solution for Teams, Office, and SharePoint.

What is most valuable?

It serves its purpose, and there is nothing that I can recommend that is better.

The interface is fine.

What needs improvement?

Areas that need improvement are pricing, stability, and scalability.

For how long have I used the solution?

I have been using Microsoft 365 Business for a couple of years.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

Microsoft 365 Business is a scalable solution.

We have 25 users in our organization, but we support 50 customers using this product.

How are customer service and technical support?

We are satisfied with the technical support, there are no issues.

How was the initial setup?

The installation is straightforward. It's easy.

What's my experience with pricing, setup cost, and licensing?

Pricing can always be improved.

What other advice do I have?

I would rate Microsoft 365 Business a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Microsoft 365 Business Report and get advice and tips from experienced pros sharing their opinions.