We just raised a $30M Series A: Read our story
Owen  Lagunday
Industry Manager at Geodata Systems
Real User
Scalable with a recognizable interface and great stability

Pros and Cons

  • "We're very comfortable with the solution. Since we've been used the product for so long, we're very comfortable with its functionalities."
  • "The only problem with 365 nowadays is that it expires."

What is our primary use case?

I'm using the solution for business applications. I'm using MS Word, PowerPoint  and Excel and the way I'm using it, it provides me with what I need to do my work.

What is most valuable?

We're very comfortable with the solution. Since we've been using the product for so long, we're very comfortable with its functionalities.

The solution is scalable.

The stability is good.

One thing that's nice with Office applications, Excel, PowerPoint,  is that  Microsoft and Esri, the manufacturer of ArcGIS, based in California, they have collaboration that provides ArcGIS tools, a mapping technology, within MS Office software.  You can easily drag maps into PowerPoint, for example, or use ArcGIS in Excel to put location context to information. You can immediately access ArcGIS while working within the environment of these tools provided that ArcGIS is on board as well. 

Office applications have been the dominant application for business. In the Philippines, most of the applications are in the MS Office suite. One would want to build skills on these tools as they are what is required and in use in organizations. Doing this increases qualification.

What needs improvement?

The only problem with 365 nowadays is that it expires. Unlike before, when it would not, nowadays, most of the different tools, most of the computer applications licenses, expires. Even outside of the GIS, Geographic Information System, nowadays in the past couple of years, most of our products also expires.

For how long have I used the solution?

We've been using the solution for four or five years or so. I've used it for a while. 

What do I think about the stability of the solution?

The solution is stable. This based from our experiences in using it over the past three decades. It's very reliable. 

What do I think about the scalability of the solution?

In terms of the number of licenses, it is scalable. For example, if now you're using an Office application for five users, then you have the option to increase the number of licenses, to ten or 20 or more. It goes as big as you need it to. 

How are customer service and technical support?

I've never directly dealt with Microsoft technical support. We have an internal ITP for that, which provides us with support. Therefore, I can't speak to how helpful or responsive they are. 

Which solution did I use previously and why did I switch?

Before Office 365, we used Microsoft products for a very long time. There's no problem with anything. From the old Office applications to 365, we have had Microsoft in our business for a very long time already.

What other advice do I have?

We are an end-user as well as a partner. We had a partnership before as a developer. 

I'd rate the solution at an eight out of ten. We're pretty happy with its capabilities. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
MA
Senior DBA & IT Consultant at MA Consulting
Real User
Top 5
A stable and scalable solution with straightforward use and installation and good tech support

Pros and Cons

  • "The solution is nice and straightforward."
  • "There is an error in the languages which creates a very big problem."

What is our primary use case?

Everyone in our organization uses Office, including PowerPoint, SharePoint, Teams and Outlook.

What is most valuable?

The solution is nice and straightforward. They are in the process of expanding everything to the mobile to allow for integration between it. 

What needs improvement?

The acrylic solution could be improved. There is an error in the languages which creates a very big problem. In Hebrew one writes from right to left, not the converse. Customers receive emails in which the English word appears at the beginning instead of the end. This makes reading challenging. There is still an issue with the Greek language. 

For how long have I used the solution?

We have been using Microsoft 365 Business since the beginning. 

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

Thes solution is scalable. 

How are customer service and support?

The technical support, being Microsoft, is good. Usually, there are no problems with the solution, as it is used by everybody, from secretaries to professionals. 

How was the initial setup?

As the solution is cloud-based, the installation is straightforward. 

What's my experience with pricing, setup cost, and licensing?

The licensing costs are not expensive. The prices are okay. Nowadays, Office 365 is available and I see companies working with this. It can also be rented monthly or bought on-premises. 

The payment terms can vary. One who rents Office 365 will accrue a monthly cost. One who rents the on-premises version of Office from Microsoft, as opposed to its cloud-based counterpart, will have the option of paying for it annually or purchasing a single license with support. 

Microsoft offers many features. When one buys a Microsoft license, he pays for everything inclusively, including Windows, Office, databases, BI and other Microsoft solutions. Everything is visible. One does not pay for the individual components but for the solution itself. 

What other advice do I have?

Everybody uses Office. I am not aware of a single customer who does not. I think this rule applies to everyone in Israel uniformly. 

The number of people using the solution matches the size of the population in the country. 

I don't believe that use of Microsoft 365 Business over some other solution is really optional. This said, those using Apple or Mac have the option of going with OpenOffice, but 99 percent of the Israeli market goes with Microsoft and Windows, in which Office comes bundled in it. Perhaps in the United States this is different, as they have a much greater propensity to use Mac.

I rate Microsoft 365 Business as a ten out of ten. everyone uses it and there is really no alternative available. While the market makes available other choices, they cannot compete with Microsoft. There is the OpenOffice option, which I believe is employed with Mac and Apple. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Learn what your peers think about Microsoft 365 Business. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,721 professionals have used our research since 2012.
SD
Assistant Manager System at a financial services firm with 10,001+ employees
Real User
Top 10
Stable and reliable with the potential to scale

Pros and Cons

  • "The stability and reliability are great."
  • "There are sometimes problems with incompatibility issues with other types of software."

What is our primary use case?

The solution is primarily used for a variety of tasks, from meetings and documents to file sharing. 

What is most valuable?

The solution is very scalable.

The stability and reliability are great.

What needs improvement?

Sometimes, the solution can be more scalable. Sometimes the app crashes in between calls and sometimes it hangs.

There are other kinds of problems with incompatibility issues with other types of software. 

For how long have I used the solution?

I've used the solution for five years. It's been a while. 

What do I think about the stability of the solution?

The solution is very stable and reliable. There are no bugs or glitches. However, we have had issues with it crashing and hanging in some cases, however, that might have to do with its general scalability.

What do I think about the scalability of the solution?

The solution is typically very scalable. It's a cloud-based solution. Therefore, it can be scaled to any number of employees. However, we have had issues with it hanging or crashing, and we're not sure if this is based on the scaling or not. 

We have hundreds of thousands of people in our organization. Pretty much everyone uses it. 

How are customer service and technical support?

I have never asked for any tech support, as we have our internal support team for Office 365, then most of the time, they are able to resolve anything. If they are not able to resolve it, we are not aware of that.

Which solution did I use previously and why did I switch?

We have used some Google applications and other conferencing platforms, such as Skype.

How was the initial setup?

I'm not really aware of the installation process, as we are at the end-user side, however, the services of the cloud are separate in the way that it is installed. We get our client software installed in our office machine, and therefore, we are not aware of the installation part as well. It's just on the machines and ready to go for us. 

What's my experience with pricing, setup cost, and licensing?

The company purchases bulk licenses. However, I'm not sure how much they are. I don't deal with buying or negotiating the pricing. 

What other advice do I have?

I'm a customer and I use it for business purposes. 

We are always on the latest version of the solution, as we are on the cloud, which is continuously and automatically updated. 

I'd rate the solution at an eight out of ten.

I'd recommend the solution to other companies, and most organizations are already using it. However, it depends upon the company, and how the security policy is, and whether they want to use a public cloud-based solution or not.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
VC
CEO at a tech services company with 201-500 employees
Real User
Top 5Leaderboard
Stable, very scalable, easy to set up, and extremely useful for office productivity

Pros and Cons

  • "Microsoft Teams is most valuable. It is a great product, and it has really been very valuable for us during the pandemic. It enabled good collaboration. Even after the pandemic, we will continue to use Microsoft Team in our organization. They are continuously improving the product, which is a very positive thing."
  • "It should have better pricing. It is a monopoly product for Microsoft, and I don't think they will change the pricing. They do not offer any discount."

What is our primary use case?

It has Exchange, Word, Excel, and PowerPoint. It also has SharePoint that is used for sharing documents. It has Microsoft Teams, which is used for collaboration. All these are extremely useful for office productivity.

How has it helped my organization?

We have recently increased its usage. We are also using Microsoft Teams now. We are very happy with this solution, particularly with Microsoft Teams because it has enabled us to collaborate very well with our colleagues during the pandemic. The collaboration within the company has been really great through Microsoft Teams

What is most valuable?

Microsoft Teams is most valuable. It is a great product, and it has really been very valuable for us during the pandemic. It enabled good collaboration. Even after the pandemic, we will continue to use Microsoft Teams in our organization.

They are continuously improving the product, which is a very positive thing.

What needs improvement?

It should have better pricing. It is a monopoly product for Microsoft, and I don't think they will change the pricing. They do not offer any discount. 

For how long have I used the solution?

We have been using it for a long time.

What do I think about the stability of the solution?

It is quite stable.

What do I think about the scalability of the solution?

It is very scalable. For MS Office Business, we have 70 to 80 users. We are also using basic MS Office that has online Word and Excel. We have a total of about 350 users.

How are customer service and technical support?

We didn't need any support so far. We are a tech company, and we are able to solve 99% of problems at our end. We don't have to go to Microsoft.

Which solution did I use previously and why did I switch?

We have tried different online products for office tools, but nothing matches the quality of Office 365.

How was the initial setup?

Because it is in the cloud, you can access it through a browser. There is also an application for Microsoft Teams. You just have to download the application and log in. It connects to the cloud server, and you can start using it.

What's my experience with pricing, setup cost, and licensing?

It is certainly expensive, but you need it, so you pay for it. There is not much price negotiation, but the product is good. We're going to keep using it despite it being expensive. There isn't any good alternative.

What other advice do I have?

I would absolutely recommend this solution. We'll continue to use it. We have also started to use Power BI.

I would rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
OV
OEM Medical & Defense Business Manager at a computer software company with 10,001+ employees
Real User
Top 20
Poor performance, not as good on the cloud, and offers lower quality than an on-premises version

Pros and Cons

  • "The installation process is straightforward."
  • "The cloud performance and the ability to work remotely are actually not very good. I prefer to work on-prem on my laptop. The quality is better."

What is our primary use case?

Microsoft 365 can be useful for SharePoint, our personal documents, and Outlook, among other applications.

What is most valuable?

The on-prem version is better. I prefer to work directly on my laptop.

The installation process is straightforward. 

What needs improvement?

I do not like Outlook. They should be able to build something better.

The product could be more stable and the performance could be better.

The cloud performance and the ability to work remotely are actually not very good. I prefer to work on-prem on my laptop. The quality is better.

For how long have I used the solution?

We just started using this solution. It hasn't been that long yet. It's been a few weeks, or maybe a month so far.

What do I think about the stability of the solution?

The stability is okay. It could use some improvement. Especially in Outlook. The performance is poor when it comes to the cloud version. I do not like it.

What do I think about the scalability of the solution?

We have about 160,000 users on the solution at this time. 

How are customer service and support?

I've never contacted technical support. I cannot speak to how helpful or responsive they would be as I have no experience dealing with them directly.

Which solution did I use previously and why did I switch?

We did not use a different solution. We simply used the previous iteration of Microsoft.

How was the initial setup?

The installation is pretty simple. The solution simply runs in the background, and therefore, there's not much needed for a setup.

In my organization, I'm not sure how many people actually handle deployment or maintenance.

What about the implementation team?

I can handle the setup process myself. I did not need the assistance of an integrator or consultant. 

What's my experience with pricing, setup cost, and licensing?

I don't handle any licensing or payments related to the solution. I can't speak to how much the solution costs the organization or how often we pay for licenses (whether it is monthly or yearly).

What other advice do I have?

Since we are using the cloud-based version of the solution, we're likely always on the latest iteration. It's probably up-to-date.

I'm not a big fan of the solution, especially the cloud offering. I prefer when it is on my laptop. I do not like working on the cloud. The version just isn't as good. For that reason, I would rate the solution at a four out of ten.

I'd recommend the solution as it's really the only solution on the market.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
MP
Managing Director at a sports company with 11-50 employees
Real User
Top 5
Flexible, easy to use, and scales well

Pros and Cons

  • "The product is very flexible."
  • "Microsoft Teams for Mac isn't quite good enough yet."

What is our primary use case?

We primarily use the solution for just normal Office 365 activities. That includes, for example, emails, spreadsheets, presentations, and that kind of office work.

What is most valuable?

The solution is very stable and has a good performance. 

The product is very flexible. 

We've found the solution to be very easy to use. 

The initial setup is very straightforward and simple.

The solution has the capability of scaling quite easily.

What needs improvement?

I can't recall any features that would need to be added to improve the solution. It's quite effective as-is.

Microsoft Teams for Mac isn't quite good enough yet. . Until they find a way of allowing you to send your compute audio during a teams meeting it is useless as a presentation training tool

For how long have I used the solution?

I've been using the solution for a few years at this point. We've used it since it first was available - since it was launched.

What do I think about the stability of the solution?

The solution is very stable. Its performance is reliable. There are no bugs or glitches. It doesn't crash or freeze. We've found the stability to be very good overall. 

What do I think about the scalability of the solution?

We have seven staff members on the solution so far. Should we expand our workforce, we will expand our usage of this product, meaning we do have plans to scale in the future.

It's a very scalable product. If a company needs to expand it, it can do so with relative ease. 

How are customer service and technical support?

I've never had to reach out to technical support and therefore do not have an opinion on how knowledgeable or responsive they are. I can't give any feedback on them. 

How was the initial setup?

The initial setup is pretty straightforward and simple.

I can't speak to the actual installation process, however. When it was first installed, it was done by a third party IT supplier. 

What about the implementation team?

I did not handle the solution's initial setup. A third-party IT supplier handled the implementation. 

What's my experience with pricing, setup cost, and licensing?

We do pay a licensing fee in order to use the product. I cannot speak to the exact cost.

What other advice do I have?

We are customers and end-users. We don't have a business relationship with Microsoft.

I primarily use the desktop version of the solution.

I'd rate the solution at a ten out of ten. 

It's an excellent product and we've enjoyed its overall capabilities. 

I'd recommend the product to other users and organizations. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
IM
Senior Advisor at a consultancy with 11-50 employees
Real User
Top 20
Has ongoing and fast development and integration with teams

Pros and Cons

  • "Microsoft 365 Business is stable and scalable, and the installation is straightforward as well."
  • "It's still not fully consistent among all the platforms running on Windows and IOS. It's getting better and better, but there's still a lot of consolidation or integration work to be done."

What is our primary use case?

We use the mail client, and we use PowerPoint 365 and Word 365 to produce documents, offers, and documents for our customers.

How has it helped my organization?

It helped a lot, especially with all of us working from the home office and still practically being as though we were at work in the office. That's what helped most.

What is most valuable?

The ongoing and fast development and integration with teams have been valuable features.

The cost for licensing is reasonable.

Microsoft 365 Business is stable and scalable, and the installation is straightforward as well.

What needs improvement?

Ongoing better integration would be good. It's still not fully consistent among all the platforms running on Windows and IOS. It's getting better and better, but there's still a lot of consolidation or integration work to be done.

More easily accessible training modules would be good to have. They exist, but you have to search for them. Ongoing user support and ongoing learning and education in the product, without being offensive, and making that access easier would be a big advantage over today's product. It should not be an aggressive offering, but it should be easy to find so that we don't have to dig for it.

For how long have I used the solution?

I've been using Microsoft 365 Business for about 5 years.

What do I think about the stability of the solution?

With a few exceptions, that are actually lower than they used to be when Microsoft 365 Business was run on-premises, it is very stable.

What do I think about the scalability of the solution?

We are a company of over 1,000 people, so we don't have any scalability problems. I have been in a mid-sized company or at the lower end of an enterprise with 10,000 people, and we had no scalability issues at all.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

The licensing cost is reasonable.

What other advice do I have?

I would rate this solution at eight on a scale from one to ten.

There are still a lot of companies, especially small ones, that still rely on on-premises or on a small partner that delivers old style Windows Office environments hosted somewhere locally. I would really encourage all of them to move to Microsoft 365, maybe coached or managed by a third-party. I would suggest that they think in this new style and help and support the use of Microsoft 365, an IT commodity, and not think the old way that it has to be installed and maintained the old way.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
SM
Insolvency Practitioner and Director at a financial services firm with 11-50 employees
Real User
Top 5Leaderboard
Unstable with a difficult licensing process and an inability to scale down effectively

Pros and Cons

  • "The initial setup is very straightforward."
  • "The solution isn't stable."

What is our primary use case?

We primarily use the solutions for the email services on offer. We are able to share the software and Excel spreadsheets quite often. 

What is most valuable?

The solution's most valuable aspect is the ability to share and use spreadsheets.

The initial setup is very straightforward. It's pretty easy and not overly complex.

What needs improvement?

The solution isn't stable. It's an important aspect of the product that needs to be looked at and worked on.

I do not agree with how the licensing is set up. If you have a staff member leave your organization, for example, you still have to keep paying for the email address. I have staff members that have left a year ago and I'm still paying for their license. 

For how long have I used the solution?

We've been using the solution for a couple of years at this point. It has been a while. I've had a good amount of experience and time with it.

What do I think about the scalability of the solution?

We are not happy with the scalability. It seems difficult to scale down. If a person leaves, you still need to deal with their email and you are forced to keep paying for it. 

We have 18 individuals using the solution currently.

We likely will continue to use the solution, as it is such a struggle to actually change products and move to something different.

How are customer service and technical support?

I've never used technical support. I can't speak to how knowledgeable or responsive they are. I have no experience with them whatsoever.

How was the initial setup?

The installation of the product is not overly complex or difficult. It's very easy and quite straightforward. A company shouldn't have any issues with the process.

What about the implementation team?

I didn't handle the installation personally. There was somebody else in charge of the installation process. they may have used an outside consultant or integrator, however, I don't have that information as I was not a part of the process.

What's my experience with pricing, setup cost, and licensing?

The licensing needs to be changed. We shouldn't have to pay for emails if we have employees that have left the company.

What other advice do I have?

I'd rate the solution at a five out of ten. We haven't been happy with it due to the fact that we need to keep paying for all of these emails of past employees.

I would not recommend the product to other companies.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate