Microsoft Azure Active Directory Premium Customer Service and Technical Support

it_user623721
Consultant with 10,001+ employees
The tech support is OK. I'm talking more about the engineering structure of it. As I said, you can understand why security things have a tendency to not document it, because it's one of those things. Do you want more people to review it and make it harder, or do you want to covet it and reduce the exposure of it? It's catch 22. You're damned if you do, damned if you don't. Doesn't matter which way you go. View full review »
Edgar Parra
Technical Delivery Manager at a tech services company with 1,001-5,000 employees
Most of the time that I have dealt with tech support, it's very good. They're very knowledgeable. The specialists are spot-on they definitely understand the problem from the beginning even though they don't know anything about the environment, but when you explain it to them and what the problem is they can give you pointers on what to do, and how to fix it and articles to read on how to fix it so they're very good. I would give it five out of five stars. However, I've seen times when we had to wait a long time to get answers if the call is not a high priority one, but most of the time when you're having an urgent incident they understand the critical of the issue and act accordingly. View full review »
Ken Meyer
Senior Consultant - Owner with 1-10 employees
It's hit or miss. I've had more success in the last probably eight months than I had prior to that. If there's one downfall to their tech support, it's too compartmentalized. So if you're talking AD Premium, and again, with all of the different pieces to it. If you have a single sign-on issue, you might get a different technician than you would get for a joining a VM to Azure AD or whatever. They compartmentalize their tech support, and I will say to myself, "Well, just give me a guy that knows what's going on." But, then they get very compartmentalized in their tech support. They have to bring somebody else in, or have to research or do whatever. So, that's the one criticism that I have. Response has been excellent. They get you well within their SOAs, depending on what you've got paid for tech support. View full review »
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John ONeill
Principle consultant at Active Data Consulting Services Pty Ltd
My experience with tech support has been really good. I have had a couple of issues where I have logged the ticket with Microsoft, and I had someone on the phone with me regarding the ticket within a half an hour. It was a real technician who really knew what he was talking about. I was very impressed. We had a problem related to Office 365 and Skype, and not being able to generate a Skype session when everything else seemed to be working. The tech support helped us fix the situation. They have a good depth of knowledge and it is not just people reading off a script. They are real users, with real experience. View full review »
Reviewer394
Cloud Consultant at a tech vendor with 11-50 employees
Tech support has its up and downs. So, sometimes it will take one week, and other times two weeks to resolve a case. Sometimes they have to respond fast, and they do so. It is not consistent. View full review »
Rajeev Jha
Database Manager at Wartsila India Ltd
First, we create a ticket. Then it is assigned to the technical support team. Afterwards, there is a number assigned to the request by the Microsoft team. We then upload the report of the log, or the case that is required. We then wait for the solution. Then, we can test it and implement the correction for the solution. View full review »
Jaydeep Mehta
Senior Analyst - IT Development at a tech company with 10,001+ employees
I have not contacted tech support. View full review »
Jaime-Sanchez
Director General
I have not needed to request technical support. All of the Microsoft guides are really good and are very helpful. View full review »
Find out what your peers are saying about Microsoft, Okta, SailPoint and others in Identity and Access Management as a Service (IDaaS). Updated: October 2019.
372,185 professionals have used our research since 2012.
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