Microsoft Azure Customer Service and Technical Support

Rodrigo Ramele
Mobile Lead Engineer at a tech services company with 201-500 employees
Microsoft allows you a certain number of tickets, depending on the cloud plan that you are paying for. If you have an available ticket, technical support is great, but if you happen to have none, it will be more difficult to find good support. Once you gain a certain level of expertise on the platform, you will be able to handle most of the problems. Also, now that the platform is very open (Node.js + Express) it is easier to access good documentation and an excellent community. View full review »
Edgar Parra
Senior Technical Consultant at a tech services company with 1,001-5,000 employees
Microsoft Premier support is great to deal with. They understand very quickly the scenarios and how critical a scenario can be. They provide info, support, and knowledge to address issues. We did not have a particular issue when implementing. It was mostly understanding all the options Azure had. We used Premier support to generate inquiries with Microsoft seeking clarification about what option was best suited for what we wanted to do. View full review »
Aaron Krytus
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Customer Service: First response is 2-4 hours. Staff is knowledgeable but can often be difficult to understand and slow. Although I do not call about routine issues and bring very complex problems there way. With that said I will say every issue does get resolved. Technical Support: I rate technical support 7/10. First response is 2-4 hours. Staff is knowledgeable but can often be difficult to understand. I have also found that a few of them try to e-mail you despite your request for a call. This causes much miscommunication and additional time your problem is not getting resolved. I only give them an 7 because I have struggled a time or two with understanding their English or getting the ball rolling resolving my issue. This all really depends on the department you need. I will say that they always get the issue resolved regardless of the complexity of the problem. View full review »
Find out what your peers are saying about Microsoft, Google, Amazon and others in Infrastructure as a Service Clouds (IaaS). Updated: November 2019.
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Roberto Rubio
Country Manager at Orion Consultores C.A
I haven't opened any tickets with technical support. The technical team opened most tickets but from what I hear, technical support has been fine. It could be better. They could improve the time it takes to respond but I have never heard about any issues from the technical guys about their support. They would prefer to get a faster response back because when you have a problem, you have your boss asking for updates so you need a fast answer. View full review »
Michelle Sollicito
Software Architect at a security firm with 51-200 employees
I do not use tech support. I use online forums, etc. View full review »
DigAd3059
Digital Ad-Operations at a tech services company with 10,001+ employees
The technical support was good. I would give them an eight out of 10 rating. View full review »
Ramesh Karanam
Microsoft and Dev-ops Architect at Mphasis
Technical support is excellent. Recently, we have encountered a few issues however, the customer support team helped us very quickly to come out of it. View full review »
Aviad Cohen
DBA
Personally, I have not used support, but the guys who do are happy with it. View full review »
Find out what your peers are saying about Microsoft, Google, Amazon and others in Infrastructure as a Service Clouds (IaaS). Updated: November 2019.
383,981 professionals have used our research since 2012.
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