Microsoft Azure Customer Service and Technical Support

Rodrigo Ramele
Mobile Lead Engineer at a tech services company with 201-500 employees
Microsoft allows you a certain number of tickets, depending on the cloud plan that you are paying for. If you have an available ticket, technical support is great, but if you happen to have none, it will be more difficult to find good support. Once you gain a certain level of expertise on the platform, you will be able to handle most of the problems. Also, now that the platform is very open (Node.js + Express) it is easier to access good documentation and an excellent community. View full review »
Edgar Parra
Technical Delivery Manager at a tech services company with 1,001-5,000 employees
Microsoft Premier support is great to deal with. They understand very quickly the scenarios and how critical a scenario can be. They provide info, support, and knowledge to address issues. We did not have a particular issue when implementing. It was mostly understanding all the options Azure had. We used Premier support to generate inquiries with Microsoft seeking clarification about what option was best suited for what we wanted to do. View full review »
Aaron Krytus
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Customer Service: First response is 2-4 hours. Staff is knowledgeable but can often be difficult to understand and slow. Although I do not call about routine issues and bring very complex problems there way. With that said I will say every issue does get resolved. Technical Support: I rate technical support 7/10. First response is 2-4 hours. Staff is knowledgeable but can often be difficult to understand. I have also found that a few of them try to e-mail you despite your request for a call. This causes much miscommunication and additional time your problem is not getting resolved. I only give them an 7 because I have struggled a time or two with understanding their English or getting the ball rolling resolving my issue. This all really depends on the department you need. I will say that they always get the issue resolved regardless of the complexity of the problem. View full review »
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Roberto Rubio
Country Manager at Orion Consultores C.A
I haven't opened any tickets with technical support. The technical team opened most tickets but from what I hear, technical support has been fine. It could be better. They could improve the time it takes to respond but I have never heard about any issues from the technical guys about their support. They would prefer to get a faster response back because when you have a problem, you have your boss asking for updates so you need a fast answer. View full review »
John ONeill
Principle consultant at Active Data Consulting Services Pty Ltd
Customer Service: Excellent! I raised a support ticket on a question I had and got a prompt, clearly articulated and knowledgeable reply from the Microsoft Technical support person which addressed our question in a very short time-frame. Technical Support: Excellent! Was very impressed with the person I liaised with. View full review »
PeterSimonsen
Director of Operations at a tech services company with 51-200 employees
Technical support is outstanding. They provide fast and high quality support, even with lower support contracts. View full review »
Geoff Bourgeois
Chief Executive Officer at HubStor
The level of technical support is low. View full review »
Ricard Gallego Blasco
Azure Portfolio & Innovation Architect at a tech services company with 1,001-5,000 employees
In our case, tech support was requested only two times, regarding Azure AD integration issues and special domain resolution issues. It was solved in a good way. I want to mention a special domain resolution case. It was not easy to solve and was difficult to find a escalation engineer in order to understand the “problem” to fix it. View full review »
Francis Olowu
Solutions Architect at a tech services company with 5,001-10,000 employees
The technical support is great. View full review »
Jurijs Fadejevs
Cloud/System Administrator at a insurance company with 5,001-10,000 employees
On a scale from 1-10 (1=worst, 10=best). I would rate the technical support a seven out of 10. First level support is awful (it works only if you have a generic issue). But if you are lucky enough, you could get a real technical person, who could help you. View full review »
Michelle Sollicito
Software Architect at a security firm with 51-200 employees
I do not use tech support. I use online forums, etc. View full review »
Oktay Sari
Lead Engineer Solutions at a media company with 51-200 employees
The technical support is skilled. View full review »
AntonioSoares
Diretor de Sistemas de Informação at a transportation company with 5,001-10,000 employees
Customer Service: 10 out of 10. Technical Support: 10 out of 10. View full review »
DigAd3059
Digital Ad-Operations at a tech services company with 10,001+ employees
The technical support was good. I would give them an eight out of 10 rating. View full review »
Ramesh Karanam
Microsoft and Dev-ops Architect at Mphasis
Technical support is excellent. Recently, we have encountered a few issues however, the customer support team helped us very quickly to come out of it. View full review »
Nestor Campos Rojas
Head of Software Architecture at a tech services company with 51-200 employees
Technical support is good, they usually respond on the same day that one asks them a question. I would rate them a 9 out of 10. View full review »
T Macul
Pre-Sales/System Architect at a tech services company with 5,001-10,000 employees
Customer Service: I do not use customer service. Technical Support: We have had great experiences using their technical support. They were very useful. View full review »
Zaw Aung
Head of Infrastructure at Whistl
Customer Service: Customer service is very good. Microsoft Azure support can replace the second level support group. Be aware of it as they are very good at what they are doing. Technical Support: I would give technical support a rating of 10/10. View full review »
Jaime Sanchez
Director General with 11-50 employees
Sometimes it is not fast as I needed on the first call, but once they are engaged, it is really easy to get an answer. View full review »
Jim U Wilson
President and Founder with 51-200 employees
Customer Service: Poor, you can't get to people who know the products when you are ramping up. Technical Support: poor View full review »
Aviad Cohen
DBA
Personally, I have not used support, but the guys who do are happy with it. View full review »
Find out what your peers are saying about Google Compute Engine vs. Microsoft Azure and other solutions. Updated: May 2019.
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