We just raised a $30M Series A: Read our story
FA
Systems Administrator Team Leader at a retailer with 1,001-5,000 employees
Real User
Top 5Leaderboard
Good workload performance and the ExpressRoute connects us directly to the Microsoft cloud

Pros and Cons

  • "We have implemented the ExpressRoute connection, which is an established circuit between the local provider and the Microsoft network edge."
  • "At times, the support is terrible."

What is our primary use case?

This year, we built our own data center, and we use this solution to extend it into the cloud.

We have implemented the ExpressRoute connection, which is an established circuit between the local provider and the Microsoft network edge. This leads you directly to the Microsoft data center.

The digital workload transfers from on-premises here to the Azure cloud, which is a hybrid model. We have two different zones in Azure. One is for the intranet, and the other is for the internet.

What is most valuable?

The most valuable feature is the performance for our digital workloads.

What needs improvement?

At times, the support is terrible. It is not bad all of the time, but many times when we have contacted them, there are juniors without refined knowledge. We have had instances where it takes a long time to solve just a single problem.

For how long have I used the solution?

We have been using Microsoft Azure for the past two years.

What do I think about the stability of the solution?

The stability depends on the customer. They decide the compute and other things, such as the level of support. If they take premium support then the SLA given by Microsoft is higher than when you choose a virtual machine without premium.

What do I think about the scalability of the solution?

At the moment, we are reviewing and studying how to migrate our full workload to the cloud. We have one datacenter with more than 120 virtual machines and we are learning how to do the migration. Once it is achieved, the hybrid model we have can become a public model.

How was the initial setup?

Our design was complex because we wanted it done in a certain way. There were lots of things to be done. We just experienced problems in the firewall's compatibility with Azure because when you implement a firewall, it's not as straightforward as in the case when you implement it on-premises. This led to some challenges and we had to troubleshoot the deployment of one firewall for a full month.

Even the local providers did not have experience with how to deploy that one firewall, which is why we spent so much time troubleshooting. It turns out that when you deploy a firewall on-premises and you want to migrate to the cloud, there are certain considerations that you have to keep in mind, which makes it more complex.

For our second firewall implementation, it was faster and better.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid on a yearly basis.

What other advice do I have?

This is definitely a product that I recommend, but it has to be done smartly. Not everything can be migrated and you shouldn't try to migrate everything as-is. It has to be done properly and people have to understand how services that are to be migrated need to be done. Also, there are some services that should not be migrated because it is better to keep them on your own cloud. This should all be studied in advance.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SS
Founder and Managing Director at a tech services company with 11-50 employees
Real User
Top 10
Interface is user-friendly, easy to set up databases fast

Pros and Cons

  • "Azure is very user friendly. I was able to create some database servers really fast. The user interface is intuitive."
  • "Some of the capabilities available in an on-premise SQL Server aren't available in Azure. For instance, we found Azure Managed Instance to be lacking in certain aspects. One of our clients decided to stay on-premise rather than migrate to Azure because of this reason."

What is our primary use case?

The typical use case is where you are trying to avoid investing in a solution that you are only going to be using on a limited basis. You need a pay-as-you-go solution where you can have access when you need it, but you don't have to make a major long-term investment. For example, say you need a software application but you want someone to build that application for you, and you don't want to invest in hardware or networking or other things for on-premise deployment. You can have your solution hosted on the cloud on the Azure platform so that it can be accessed from anywhere and you don't need someone to take care of it or maintain it. You can access your software application from your home or wherever without having to worry about the server going down or anything like that.
In these cases, a cloud-based platform like Azure or Amazon Web Services can be useful.

What is most valuable?

Azure is very user-friendly. I was able to create some database servers really fast. The user interface is intuitive. I don't work on the networking or firewall side of things. So I'm not familiar with those areas. 

What needs improvement?

Some of the capabilities available in an on-premise SQL Server aren't available in Azure. For instance, we found Azure Managed Instance to be lacking in certain aspects. One of our clients decided to stay on-premise rather than migrate to Azure because of this reason. Maybe Microsoft is working on building these capabilities in the future, and we are unaware. 

For how long have I used the solution?

I've been using Microsoft Azure for a couple of years.

What do I think about the scalability of the solution?

With Azure's capabilities, like sharding, we can really scale it up. They also offer features to increase performance, such as the ability to switch between performance tiers as needed.

How was the initial setup?

It's fairly easy, but it really depends on a lot of factors, such as the size of your application, how many databases you have and how many web servers you have. 

What about the implementation team?

We outsource some of the work of the actual deployment to external consultants. And we don't do any work on the hardware side of things ourselves.

What's my experience with pricing, setup cost, and licensing?

Azure uses enterprise licenses, and I believe they are on a yearly basis. One piece of feedback from other users I have heard from is that Azure is somewhat expensive, so I would advise anyone thinking about this solution to be aware of the cost. You need to take into account the configuration you are going with or it could turn out to be a more expensive solution than you anticipated. Sometimes, I feel that it may not be very straightforward for a consumer to estimate the cost. It's important to be clear in terms of your budget and what you're actually purchasing.

What other advice do I have?

I would rate it eight out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
Learn what your peers think about Microsoft Azure. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,529 professionals have used our research since 2012.
SP
IT Systems Administrator at a transportation company with 51-200 employees
Real User
Top 5
Stable, knowledgeable support, but the support subscription model needs improvement

Pros and Cons

  • "Being cloud-based saves the provisioning aspect of an on-premises solution."
  • "The support subscription models need improvement."

What is our primary use case?

We use Microsoft Azure for our IDB. That is our primary use, but we also have a certain degree of MDM through Microsoft.

What is most valuable?

It does what it is supposed to do, and what we expected of it. That's the key benefit. Being cloud-based saves the provisioning aspect of an on-premises solution.

What needs improvement?

The support subscription models need improvement.

For how long have I used the solution?

I have been using Microsoft Azure for a couple of years.

We are using the latest version.

What do I think about the stability of the solution?

Microsoft Azure is a stable solution.

What do I think about the scalability of the solution?

As far as we have expanded it, it is scalable. It's a startup company, we haven't scaled it to a significant number of people yet.

We have between 100 and 150 people in our organization who use Microsoft Azure.

I don't think that we will expand our usage at the moment.

How are customer service and technical support?

I have contacted technical support on one occasion. My biggest issue with the technical support of Microsoft is when we had an issue that was product-related and it was difficult to get support on the subscription level we were on. In order to try to get support, we were told that we needed to upgrade. It was quite frustrating that an issue with their product required an upgrade to get serviced when it was a failure that they were responsible for.

It's not a question of knowledge, the knowledge was there. Access to that knowledge and the subscription model they were trying to put in place was the issue.

Which solution did I use previously and why did I switch?

I used to work for Oracle. My previous experience was with Oracle Enterprise Manager.

How was the initial setup?

I wasn't present or involved at the time of installation. I came along later. I started with the company after that.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid monthly.

What other advice do I have?

We are currently in the process of deploying Zabbix to cover our monitoring needs. We have used other monitoring products which come with certain components.

From my point of view, it would depend on the type of solution and everything they were trying to encompass. In our case, it made sense to go with Azure. I think that for other companies, I would recommend that it's a good solution, but that depends on what problem you are trying to solve. It also depends on what infrastructure is already in place, and whether you want to have a lot of disparate systems communicating, or whether you want to consolidate that to a specific vendor. But for the purposes of what we needed Azure to do, it does the job. However, we don't use all of the MS Apps functionality.

It does the job, but it doesn't wow me. I am pretty happy with it. I don't get overly excited about it, but I am not disappointed with it. I would rate Microsoft Azure a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Igor Pigariev
Cyber Security Consultant at Ukroboronprom
Real User
Top 5
Stable with good security and easy to manage

Pros and Cons

  • "Technical support has been extremely helpful."
  • "We need more security to be available on our smartphones and mobile devices."

What is our primary use case?

We buy licenses in order to provide an ecosystem on Microsoft, using Azure for documents and also for accessing Office 365 and for corporate messaging and so on.

We use Azure for everything. For example, we use Microsoft Teams on Azure for our conference calls and we also use scrum tools and project management tools as well. we use it on endpoints to work in remote places. Our CRM and procurement platforms sit on Azure. There's also antivirus features on it.

What is most valuable?

The solution is good for enterprise control and managing various systems.

The solution is quite stable.

The scalability has been good.

We haven't seen any security gaps as of yet. It feels very safe.

The initial setup is very easy.

Technical support has been extremely helpful.

What needs improvement?

We need more security to be available on our smartphones and mobile devices. They need to improve the protections available in that area in particular. We're actually currently looking for solutions that will protect devices of this nature so that they can safely access the corporate network. 

For how long have I used the solution?

We began to use this solution last year, in 2020, when we begin to have to do remote work.

What do I think about the stability of the solution?

The stability of the solution is excellent. There are no bugs or glitches. It doesn't crash or freeze. the performance has been good. 

What do I think about the scalability of the solution?

The scalability of Azure is very good. If a company wants to expand it, it can do so with relative ease.

We have about 300 endpoints in our organization that use Microsoft Azure. 

How are customer service and technical support?

The technical support on offer is very good. If we ever need help or extra assistance, they are happy to jump in. We're quite satisfied with the level of service on offer.

How was the initial setup?

The installation was mostly straightforward, although we did run into a few small issues. We had the local Microsoft team assist us, however. For the most part, everything ran smoothly.

It typically takes two to four hours to install everything.

We have a technical team of 15 people that can handle deployment and maintenance as necessary. They are IT and help desk personnel as well as two managers. We also have a team that focuses on cybersecurity and information protection.

What about the implementation team?

Our local Microsoft team helped with the installation.

What's my experience with pricing, setup cost, and licensing?

We're on a three-year standard license. We do have to pay for licensing.

Which other solutions did I evaluate?

We haven't looked at other solutions. We prefer sticking with Azure.

What other advice do I have?

We're customers and end-users.

We use both the cloud and on-premises. 

We're using the latest version of the solution.

I'd rate the solution at a seven out of ten. It's very good, however, it has room to grow.

I'd highly recommend the solution to other individuals and organizations.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
FV
CEO at CLIFURVA
Reseller
Top 20
Very stable infrastructure as a service with good technical support

Pros and Cons

  • "The solution is very stable for Windows setups."
  • "The pricing needs to be a bit lower. It's an expensive solution right now."

What is our primary use case?

Right now we're designing our desktop solutions. I need, for example, to use a virtual desktop and I need to use infrastructure as a service. I am looking for other infrastructure as a service solutions as well,

What is most valuable?

We really like the infrastructure as a service and the data center as a service solution functionality. 

The backup data center and the business compute solutions for Azure are good. There are a lot of good hybrid solutions with onsite and cloud solutions.

The solution is very easy to set up.

The solution is very stable for Windows setups.

The technical support on offer has been very good.

What needs improvement?

The pricing needs to be a bit lower. It's an expensive solution right now.

In future releases, I would like to see Microsoft offer personal desktop environments in a virtual solution. Citrix, for example, now offers this as an option.

For how long have I used the solution?

I only have some limited experience with the product. I've only been using it for about six months or so. It hasn't been that long.

What do I think about the stability of the solution?

For the most part, the solution is stable. It's great with the Windows solution, however, with Linux and other operating systems, I hope that it's okay. I don't know for certain. I've never tried it with others. For Windows, it is very good. When the customer has all-Windows solutions everything is okay. There are no bugs or glitches and it doesn't crash or freeze.

What do I think about the scalability of the solution?

The companies we usually sell to are typically medium-sized. When it comes to scaling, the cloud solution is an elastic solution. I can scale it well. The customer can go up however high they want to go. The solution allows for that flexibility. It's easy to expand with the solution.

How are customer service and technical support?

I've reached out to technical support in the past. I understand that if I need them I can easily reach them. They are available and responsive. I'd say we are satisfied with our solution.

How was the initial setup?

The initial setup is not difficult or complex. It's pretty straightforward. It's easy. A company shouldn't have any issue with the process.

We sell the solution to our clients and it takes six months to one year to deploy it.

What's my experience with pricing, setup cost, and licensing?

We would like to see Microsoft lower its prices a bit for their customers. It's a costly solution.

What other advice do I have?

I'm a Microsoft reseller.

I'm not sure which version of the solution we're using.

While we are currently using the on-premises deployment model, we are considering moving to the cloud.

I'd recommend the solution to other users and organizations. I'm already recommending it to various clients as a potential solution for them.

I'd rate the solution at a nine out of ten. We're quite satisfied with the solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Flag as inappropriate
OmidKoushki
Solution Architect at KIAN company
Real User
Top 5Leaderboard
Can be used for disaster recovery and business continuity

Pros and Cons

  • "In terms of computer resource management and reduced cost, it is very, very effective. In large environments, it gives you a lot of flexibility to provide different services, like disaster recovery and business continuity with simple and great options because you don't have to spend a lot of time for maintenance, upgrades, and security."
  • "I think Azure Active Directory and also the backup solutions provided in Azure need to be improved by Microsoft. The backup solution is not a very enterprise solution, and it is very simple. I think in comparison with other backup solutions like Nakivo and Veeam Backup, it can be improved to have a lot of options."

What is our primary use case?

It is great for computer resource management at reduced cost. Also in a large environment, it gives you a lot of flexibility to provide different services, like disaster recovery and business continuity.

What is most valuable?

In terms of computer resource management and reduced cost, it is very, very effective. In large environments, it gives you a lot of flexibility to provide different services, like disaster recovery and business continuity with simple and great options because you don't have to spend a lot of time for maintenance, upgrades, and security. Also, Microsoft Azure provides a lot of services that can be managed by Microsoft like NetApp and SQL Server on a database.

Microsoft Azure has services such as ACS, Azure Container Service. This is very useful for improvements in running applications in a scalable environment. You will not need to spend time building the cluster on-premises, and you can improve your clusters with a lot of administration options.

What needs improvement?

I think Azure Active Directory and also the backup solutions provided in Azure need to be improved by Microsoft. The backup solution is not a very enterprise solution, and it is very simple. I think in comparison with other backup solutions like Nakivo and Veeam Backup, it can be improved to have a lot of options.

Along with this, one of the lack of options in Azure is managing antiviruses in virtual machines in the Azure environment. For example, if we have a lot of virtual machines on-premises and have to migrate them in Azure, there is no handy tool for the central management of antivirus software in all virtual machines in Azure.

On-premises, we have a lot of options like Kaspersky, Norton, and a lot of others, but in the Azure environment, you are limited to Windows ATP.

Windows ATP solutions are limited and can be improved by Microsoft, specifically the central management of the GUI for configuring agents on virtual machines.

I think Microsoft Azure should provide more innovation and new services to get better performance in the market.

The documentation for how to connect to CLI could also be improved.

For how long have I used the solution?

I've been using Microsoft Azure for around three years.

What do I think about the scalability of the solution?

It is very scalable and can be distributed to different regions.

How are customer service and technical support?

I'm not involved in using technical support because I directly work with an Azure architect on my team who is responsible for providing support and leading the team as well as contacting the Microsoft support team. In general, however, I think, one of the best advantages of Microsoft services is the support team made up of technical engineers who help solve problems.

How was the initial setup?

As for the initial setup, the GUI in Microsoft is very simple and very handy, but in Azure Container Service, it is not very handy and is very complex. You would need to go forward with CLI.

What other advice do I have?

I would rate Microsoft Azure at eight on a scale from one to ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
HB
Software Engineer at a tech services company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Offers secure network access, with excellent app services feature

Pros and Cons

  • "Offers many data security features including securing network access."
  • "The cost management and billing section features could be improved."

What is our primary use case?

The solution comes with multiple features, including managing resources and creating a virtual machine. We have the possibility to create a virtual machine depending on the type of storage we want and the hardware configuration we want. We also use it to manage our code base because it comes with all the ICT features to allow continuous integration and so on. We are customers of Microsoft Azure

What is most valuable?

The solution offers many data security features including securing network access, and the portal is user friendly with a dashboard that makes it easy to find what you're looking for. I'd say the app services feature is great, and they provide free training on how to use that. They provide highly detailed documentation. The dashboard comes with a monitoring section so you can set up alerts for your budget, for example, and it will provide you with some metrics on how it's performing. In general, it's very user friendly. 

What needs improvement?

I believe the cost management and billing section features could be improved because sometimes it may seem somewhat complicated to find certain settings to set up a threshold for resource consumption and track expenses in real-time.

For how long have I used the solution?

I've been using this solution for more than a year. 

What do I think about the scalability of the solution?

Microsoft is well known for its scalability and stability, and this solution provides both. We have more than 50 users in the company. As a software developer, I'm happy with where it's at right now, but if the company is planning to increase use, that would be a good idea. As a developer, whenever I need to create a virtual machine or make use of Azure resources, I can easily do that.

How are customer service and technical support?

Technical support is very good and responsive.

How was the initial setup?

The initial setup was straightforward because it was linked to our Microsoft account and it's just a question of activating your subscription. They have some training videos and their help and support is very responsive. I've contacted them multiple times on some problems and they were very helpful. I've also used their chat-bot feature and if that doesn't help, you get passed to human support.

What's my experience with pricing, setup cost, and licensing?

I think licensing is pay as you go because you have a monthly budget assigned to your account and depending on which services are running, it's consumed from that budget.

What other advice do I have?

I would definitely recommend Azure because it's an enterprise trade cloud platform and can provide valuable insights of your data and of metrics of data sources in real time. It's totally secure, comes with support and numerous code development languages enabling scaling as you go. 

I rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Jose Barbosa
Managing Director at GTI Digital | Finanblue
Real User
Top 5Leaderboard
Secure, useful with incredible customization and the support is good

Pros and Cons

  • "If you have large traffic amounts, Microsoft Azure will continue to provide our customers with the best storage experience."
  • "The initial setup can be improved."

What is our primary use case?

We use Microsoft Azure to host our software development solutions and solutions for reproduction.

We have many solutions running alongside Microsoft Azure that are mainly for the financial sector.

We use Microsoft Azure to host and develop.

What is most valuable?

It's great! It's very useful.

It has a separate environment for developers and developers' solutions. We have environments for PaaS and quality assurance, and we also have an environment where we can lend our solutions to our customers.

We like the Azure DevOps.

If you have large traffic amounts, Microsoft Azure will continue to provide our customers with the best storage experience.

It's very secure.

Microsoft Azure has incredible customization.

What needs improvement?

It's not user-friendly because it is made for developers. A normal user can't use it, but for a developer, it is a very friendly solution.

The initial setup can be improved. It should be simplified and made easier for developers to set it up.

I would like to see the use of Microsoft DevOps simplified. It's automation to develop and deploy software that is very difficult to use. It is so complicated and we need extra time to learn it. It is not easy. 

For how long have I used the solution?

I have been working with Microsoft Azure since 2016.

We use the standard S3 applications.

What do I think about the stability of the solution?

Microsoft Azure is very reliable. It's a highly stable solution.

What do I think about the scalability of the solution?

Microsoft Azure offers huge scalability. We can manage scalability automatically or manually. It is very fast and very reliable.

We have approximately 30 users in our organization who use Microsoft Azure.

How are customer service and technical support?

The service is very good. They are highly technical and provide answers to things that are not easy to apply. Before the pandemic, at least, the support was good and very fast. 

We had some issues with support after the pandemic, where the replies took a very long time. Technical support could improve their response time. They should respond faster.

Which solution did I use previously and why did I switch?

We use many Microsoft tools, such as Microsoft Teams, also Skype, and Google Meet.

How was the initial setup?

The initials setup is difficult. It requires specialists. 

Similar to Google Cloud and Amazon Web Services, it is complex.

It can take six to twelve months to deploy this solution.

What about the implementation team?

We had help from specialists to help with the complex setup. It is not easy for everyone.

What other advice do I have?

I would suggest calling a specialist who is certified to help with the setup and the deployment, don't do it yourself. The specialists are reliable and can deploy the solution faster.

I would rate Microsoft Azure a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Buyer's Guide
Download our free Microsoft Azure Report and get advice and tips from experienced pros sharing their opinions.