Microsoft Power BI Customer Service and Support
ST
Tariq Raza (MS Certified)
Operations & BI Analyst at American Hospital Dubai
I contacted them for an installation issue related to the RPA Power Automate Desktop. I had downloaded this software, and I was trying to use it with Office, but there were some installation issues. I contacted Microsoft's technical team, and they logged in to my computer and fixed the issue.
Their support is very nice. They called me and then remotely connected to my computer through Teams. They gave me very good support, and I am perfectly satisfied with them.
View full review »We haven't opted for technical support yet as we have a few other tools which are also being used by the organization, in the new organization that I'm in, right now. Power BI was being offered to colleagues to use on a self-service basis. There were communities and subject matter experts within the organization who had offered their services to the wider organization to come and ask questions. It was basically community-based support, I would say, within the organization.
Also, Microsoft offers free community-based support for Power BI and proactive support is simply paid. It's paid service from Microsoft and other partners, so we have not opted for that yet, something we will look into once it comes to that point. Yet, it's a fairly mature product. We don't think there would be issues with the platform. The issues would be more to do with how to use the platform, or how to use the platform in conjunction with other systems, other software, et cetera, which is more specific to our organization rather than something the vendor has to support us with.
You do get your questions answered eventually, however, you have to wait maybe one or two days to get the questions answered.
View full review »RK
Ram-Krish
Cloud Security & Governance at a financial services firm with 10,001+ employees
Microsoft is responsive.
View full review »Buyer's Guide
Microsoft Power BI
March 2024
Learn what your peers think about Microsoft Power BI. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,667 professionals have used our research since 2012.
IO
Itay Oleinik
Vice President at Shiluv
Their technical support is absolutely magnificent. A week ago, we had an issue related to permissions, and we couldn't find out how to do that. My colleague contacted the support of Power BI. They not only answered us by mail; they also had a half an hour session with us on Teams to better understand what our issues were. They wanted us to send them the files. They reviewed them and told us that there were still some limitations, but they were working on them, and they will let us know.
We were stunned that someone from Microsoft is interested in what we're doing and someone is willing to go online and have a half an hour session with us so that we can explain what we're doing and what is our issue, and they can think about how to resolve it. We're a small client. We're not a big company. So, we were stunned by their support. Their support is amazing.
View full review »In terms of technical support, although I didn't directly interact, the team I collaborated with frequently contacted support and reported issues, which were promptly addressed. Leveraging the partnership level of your company can significantly assist in this process. Given the large user base of the product, it's crucial to maintain close communication with support to ensure that issues are resolved effectively.
View full review »IE
IdanEnright
Inovation Manager at SoCalGas
I get tech support from my admin. I've never contacted support.
View full review »I have contacted them a lot of times. I am not really satisfied with their support. Lately, it has become even worse. They are probably overloaded, and it takes really long. Many times, they just say, "That's how it works." In reality, it is a bug.
Many times, their first-level support doesn't understand what the problem is, and they don't reach out to the proper people to get into the issue. It is not really good.
View full review »The Microsoft support is not very good. When issues arise, I use Google or the user discussion boards.
View full review »HM
Harish-Mahanta
Sr PeopleSoft Consultant at Mahanta Solutions
I haven't needed to press for support activities, so based on my experience, it is good in general.
View full review »
The support is good. It's quite satisfactory. While no tool is perfect, especially when compared to others, Microsoft's commitment to maintaining a strong reputation and their substantial investment in full support means I have little to complain about.
View full review »MS
reviewer1671858
Program Director Education Technology & Data Services at a government with 5,001-10,000 employees
I have not had to contact technical support, but I've actually downloaded and taken three Power BI courses for free and they're very good.
View full review »I haven't had major issues because my usage is at a medium level, not a high level. I haven't personally interacted with Microsoft support. But, there seems to be a lot of information and people using this solution, and it's easy to escalate problems within your company. You can learn a lot of things quickly using resources like ChatGPT or Microsoft's own solutions, which are very helpful within the Microsoft ecosystem.
View full review »The technical support for Power BI is generally good, but it can be limited in handling diverse customer needs. While Microsoft technicians are highly knowledgeable, they may provide standard solutions based on their expertise, which might not cover all possible scenarios. Finding solutions often requires additional research, practice, and exploration of community resources. Overall, I would rate the support at a nine out of ten.
IE
IdanEnright
Inovation Manager at SoCalGas
I have not contacted Mircosoft for technical support. I only use our internal support.
View full review »The customer service and support are okay.
View full review »GB
reviewer1264689
Director, IoT and Connected Products Portfolio at a computer software company with 10,001+ employees
We are dedicated partners. We have a couple of Microsoft architects that are dedicated to us. We have fairly decent support. I don't have any problem with them. If you ask a commercial end-user what kind of Microsoft support they get, in that case, you might get a disappointing answer. For us, we are satisfied.
I haven't contacted technical support in the past. The product has been so stable we haven't needed assistance.
View full review »RP
RicardoPedro
Northern Europe IT Business Intelligence Manager at Adecco
Microsoft Technical Support is very good. If I need their assistance, they will liaise with me. They are very flexible, useful, and very friendly. They are very open to helping you out. So depending on how you escalate your call, and say it's a high-priority issue they contact you very fast. They have support lines globally. So if I'm in the Czech Republic, I may be contacted by someone from Romania, or from India, or another zone. It's fine, if, for example, I'm not English, and I need to speak to someone who speaks Spanish, they put me in touch with someone who speaks Spanish. There is a lot of available support for Power BI, and they have their own Power BI page called Power BI Support. Power BI issues are registered on that page. Support usually fixes the issues within the given timeframe. The other good part about Power BI is the huge Microsoft community that it is there. So you can raise tickets and use the community which is on the same page. Sometimes the community helps you find your solution. So, it provides two ways to access support solutions.
View full review »CR
Cort Rowland
Lead Senior Engineer at a manufacturing company with 10,001+ employees
I've never contacted technical support. I cannot speak to how helpful or responsive they are.
View full review »DM
Dawn McClure
IT Project Manager at a manufacturing company with 10,001+ employees
Technical support could be improved. If you are able to get someone it's great, but if you don't then you are left hanging.
View full review »AG
reviewer1521363
Digital Strategy Manager at a energy/utilities company with 10,001+ employees
We've dealt directly with technical support. They have been responsive. We have called them multiple times and the response was good. We are quite satisfied with the level of service.
View full review »MP
Marcelo Pissinati
IT Cybersecurity and Compliance Coordinator at Plaenge
I would rate the technical support a nine out of ten.
We use fast track support and it is very good.
View full review »There is a Power BI community, which I'm very happy about. They're there for anything and they're very helpful. In the past, Microsoft has helped us with infrastructure problems.
View full review »WW
WinayakWagle
Owner at Pranali Consultants
In terms of technical support, we don't really deal with it. Normally, our clients have a contract with Microsoft, however, my understanding is that their experience is good.
View full review »NG
Nathan Gadson
Managing Director at Streamline Strategies
We are a Microsoft reseller. We have partnered with Microsoft. We have developed a relationship with their technical folks over the years. So, we kind of go directly to them. My partner came from Microsoft, so he has a very good relationship with a few technical folks. So, we, kind of, have some special privileges that a couple of other vendors don't have.
View full review »TY
TarekYehia
Technical Consultant at LinkDev
I haven't seen any major problems when dealing with the product's support team. The product's support team is friendly, but I think there are problems in Microsoft's internal communication since a problem gets distributed between multiple internal teams.
AG
reviewer1566945
Statistician / Data Scientist at a government with 1,001-5,000 employees
The customer service and support are not as easy to access as I'd like. I don't often find a direct portal to support. I end up looking up the internet. I would rate it one out of ten, but I would put it a five out of ten.
I have to go and look up the internet. I sometimes just bring in expertise. I would prefer some tech support instead of bringing in someone else.
I have to run a case. I want to have something easy and readily accessible. There is good stuff on the website, but it would be better if I could easily ring somebody.
View full review »JM
JasminaMarkovic
BI Developer at a tech services company with 51-200 employees
I wrote to Chris Web, and he replied to me immediately. He is the principal program manager at Microsoft.
I have him I have him working And, usually, I don't contact them, only when it is something serious. top expert and experts, and they reply, you know, has been one for us. It's great
View full review »It has been good.
View full review »RU
reviewer1752714
Chief Manager at a insurance company with 10,001+ employees
Technical support, in terms of security, is good. Microsoft Power BI is very good at responding and the follow-ups are very strong. I'm happy with Microsoft.
View full review »RD
reviewer1659204
Senior Manager.Marketing Strategy & Analysis. at a marketing services firm with 10,001+ employees
The support from Microsoft could improve.
View full review »MA
MartinAnderson
Owner at BNS
I have not contacted technical support. Google provides the information that we need.
View full review »SK
Santosh Kurakula
Group DWH and BI Senior Manager at Virgin Mobile Middle East and Africa
I've never reached out to technical support in the past. If I run into issues, I tend to Google solutions to find answers to my questions. YouTube is also a good resource if you need information.
View full review »RB
reviewer1142208
Director at a manufacturing company with 1,001-5,000 employees
I haven't really used it other than going on their documentation and seeing posts. I have never had to call for technical support.
View full review »RT
reviewer1516839
Information Architect at a government with 10,001+ employees
There is a lot of online support. We also have Microsoft consultants on contract, and the support comes through them. Their support is very good.
View full review »EP
Ermanuel Policarpio
Head of business transformation and digitalization at Apple
There are times when I can't resolve certain problems, and of course I'll exhaust all my resources. I would talk to my colleagues as well. Aside from that, there are BI groups or BI developer groups on Facebook, wherein I just post a question and then we all help each other. But if there are problems that can't be resolved, we go to Microsoft and create a ticket.
You don't need any technical support for BI because you have a very big community. There's Google, and then there are a lot of people who are very willing to help. Adam, from Guy in a Cube, is very popular. He's part of Microsoft, and he's popular on YouTube. He answered one of my questions, and it's a very hard question. I think a lot of the problems that I encountered were resolved.
View full review »We don't have any technical contract with anyone, whatever the problem comes up, we can solve it ourselves. In my country, I personally don't know anyone who is actually, is smart enough to show us anything extra that we don't already know.
View full review »AK
Amarnath K
OBIEE/ODI senior consultant at Kastech
We can create certain tickets, contact them and explain our requirements and they will look into the issue and help us to find a workaround for us to implement. They will address the issue in the next version.
We are very satisfied with their support.
View full review »VK
VikasKapoor
CFO at Travel Food Services ltd
We haven't needed to call Microsoft, because we worked with one of their gold partners in India. So we are on an AMC model with them in terms of manpower. If there are any problems or upgrades we need, we reach out to the partner.
View full review »BS
BlessingSithole
Software Engineer at syntegra
At the moment we have not needed much technical support from Microsoft. Most of the problems we have faced have either been resolved by someone else on the forums available. We also have an expert consultant in the UK who helps us. The areas that have needed assistance has been very minimal.
View full review »I used Microsoft Azure support because we have a project. I have a good relationship with Microsoft. I don't have any problems.
View full review »RB
Rohit B
Lead Statistical Analyst | Innovation Champion at a pharma/biotech company with 10,001+ employees
I haven't interacted with Power BI before. If I get stuck at someplace, I just go online and I search in the forums and I find my way.
View full review »I don't have any experience with the solution's technical support. I rate the technical support a five out of ten.
AM
Ariful Mondal
Global Data Architecture and Data Science Director at FH
Microsoft support is quick. We also have a dedicated partner for support, and they are good.
View full review »MB
Manu Boudewyn
IT Enterprise Architect - Partnership at a consultancy with 51-200 employees
I've used the Power BI support from various locations multiple times and I am satisfied with the help I received.
IG
Irving Ginzburg
President & Owner at Altrim Systems
I have not had any interaction with technical support.
View full review »RA
Rakesh Acharya
Manager Technical Architect at Legato Health Technologies
The Power BI community is really big, so we mostly rely on other users for support.
View full review »MJ
reviewer1262910
Global Director - HR Technology & Platforms at a manufacturing company with 10,001+ employees
I don't tend to deal with technical support. That's probably more on the IT team than on my plate and therefore I don't really know how their tech support works. I can't speak to their knowledgeability and response times.
View full review »AS
Akhilesh Shrivas
Cognos Consultant at Surtel technologies
Technical support is great. I've worked with them before and have been happy with their level of service.
View full review »We get technical support from a third party, however, they offer very good support and we have been quite happy with their level of service. They always have enough staff.
View full review »RP
reviewer1620744
VP Cloud Platform
Technical support has been awesome. they are helpful and responsive and we are more than satisfied with the level of service we receive from them.
View full review »TS
reviewer1753443
Cloud business Director at a tech services company with 51-200 employees
The Microsoft technical support is not great. You need to have a partner in place that's able to handle these services for you. Customers aren't going to get answers quick enough if they're going directly to the vendor.
View full review »AD
AndreaD'Orio
Chief Technical Officer at Value Partners
We use a couple of professionals from Microsoft directly for our clients, and we are really satisfied with them.
View full review »DM
Dan Moisescu
Advisor to the Zambia Revenues Authority at GIZ
I have not needed to contact technical support.
View full review »
JM
JohnMcKay
Enterprise Architect at a tech services company with 5,001-10,000 employees
Microsoft's support is pretty good.
View full review »AE
reviewer1638714
Junior Data Scientist at a university with 5,001-10,000 employees
I have not contacted technical support.
View full review »AA
Ankur Arya
Solution Architect
We provide technical support as required by our clients. Urgent issues can be resolved within two or three hours.
CM
reviewer1565994
Technical Director, Information Management at a construction company with 5,001-10,000 employees
They exceed expectations and provide good quality support.
View full review »BV
reviewer1537956
MI Manager at a recruiting/HR firm with 1,001-5,000 employees
They are very good. They are extremely responsive and helpful. They arrange a call quite quickly, and they actually get on the call and help you and do troubleshooting with you. They are not sending you to the Q&A page. They are quite hands-on in terms of support. So, I am really happy with their support.
PC
reviewer1477869
Senior Consultant at a computer software company with 10,001+ employees
I'm extremely satisfied with technical support. It's been excellent so far. They are responsive and knowledgeable and I always get my questions answered in a timely manner. I have no complaints about their level of service.
View full review »MK
Murali_Krishna
Executive Vice President at a security firm with 201-500 employees
I don't know. I am not technically so much involved in the day-to-day side of this.
View full review »
Customer Service:
Excellent. They usually turn around within good time and you can also request new features directly from the group that is responsible for the product.
Technical Support:9/10
View full review »Microsoft technical support could be more knowledgeable.
View full review »SG
Sumit_Gupta
BI Consultant at a manufacturing company with 1,001-5,000 employees
Their support is a little slow in the sense that when I post a question to them, I don't get a response as fast as I'd like. Unless you're a premium user and you've got a dedicated technical support team — that's a different thing.
When it comes the usual Microsoft bugs, they generally don't come up with solutions too quickly. And many a time they don't even have a running solution; some bug fixes will probably only be part of the next release. Even then, however, the new releases are themselves often not terribly stable. Whenever you get a new feature, you almost know that this one's not going to work as perfectly as you would want it to. So you just have to wait for the next one, and that's what it is. It takes a little while to stabilize. This kind of thing, along with their support in general, can probably be sped up a little bit.
RR
reviewer1236651
Accounting Services Finance Manager M&S at a hospitality company with 10,001+ employees
We manage technical support ourselves. We do not need to reach out to Microsoft for help. Therefore, I can't speak to how helpful or responsive they would be.
View full review »CA
reviewer1417392
Contact Center Consultant at a consultancy with 51-200 employees
I have not used technical support.
View full review »BK
reviewer1447362
Manager - Customer Success at a tech services company with 10,001+ employees
I've never reached out to technical support for assistance. I cannot speak to how helpful or responsive they are.
View full review »DI
Dimitris Iracleous
Lead Technical Instructor at codehub
I feel the technical support to be fine. We have all the support that we need.
View full review »They are fabulous.
View full review »I have experienced mixed results on this front. We have had some very available and supportive account reps at times, and other times not so much. My biggest complaint would have to be that the disorganization from Microsoft's side makes the results on this front inconsistent.
View full review »AY
reviewer1789389
BI/BO Hana Application Consultant at a manufacturing company with 10,001+ employees
While support is okay, they need to improve it a lot. Of course, they're improving as we speak, yet, I would say, if you can ask me the ratings, I would still say it's still rather low and good - not great.
EH
reviewer1785144
Strategy & Advisory - Solutions Architect at a financial services firm with 1,001-5,000 employees
I have not needed to contact support.
View full review »AS
reviewer1755777
Technical Analyst at a energy/utilities company with 10,001+ employees
I have been in touch with the technical team, but not specifically for Microsoft BI. Based on my experience with Microsft technical support, I would rate them a four out of five.
Technical support is pretty decent.
View full review »JL
Jose Antonio Lopez Mesa
Senior data Engineer at a tech services company with 1,001-5,000 employees
I haven't actually needed much technical support. I know there are forums and people respond, but I haven't really sought that out. There is so much documentation online, there are books online, and there are YouTube channels from guys that provide solutions to issues and to some other stuff. The community is very proficient.
View full review »HA
Hanine Allaya
Data Science Intern at Clockworkx Gmbh
I didn't contact technical support as I used the support on the internet. I'm satisfied with the documentation, but I didn't find what I was looking for.
View full review »
Customer Service:
Never had to use their support. But, the few times I have had to contact Microsoft, there were very knowledgeable and able to resolve the problem quickly.
Technical Support:9, see above.
View full review »JO
reviewer1709679
Information Technology Architect at a financial services firm with 201-500 employees
We have not had any problems, so we had no requirement to use technical support.
View full review »The support from Microsoft is helpful. If you're facing any sort of issue or error, you can raise it to the Microsoft BI community.
View full review »TM
TariqMuhammad
Assistant General Manager at ELEVATE Solutions Limited
You do need to purchases specific support in order to get a good amount of attention. If you are a company that needs 24/7 support, you need to pay for it.
The basic support is good, although it is a little slow.
The Microsoft support model has it set up so that a first call will only get a user to their ambassador. Okay. Their ambassador will not have too much knowledge. They just identify what is the issue then they escalate to their team. Microsoft support could improve their services to attempt to have a first call resolution. Right now, in most cases, the first call resolution is not possible.
View full review »KD
reviewer1702647
Senior Technology Architect/Strategist at a aerospace/defense firm with 51-200 employees
There should be more timely support. I would rate them a two out of 10 because of the lack of availability. Sometimes, we can't fix what we don't know how to fix, and it causes us a lot of time and waiting and that sort of thing. We have to have a US citizen, and I'm sure that they're just not scaled up to that.
View full review »AI
Ayesha Imtiaz
Senior Analyst at a tech services company with 10,001+ employees
I have had only one interaction with them, and it was a bad one. They took around a month to resolve a simple issue. We also had to escalate the case. The resolution was very simple, and ideally, they should have found it on the first day. They normally take too long when it comes to the escalation of cases.
CH
Carlos Hulot
Product and Systems Director at SPCM
Power BI has strong support from Microsoft. If you need help, they answer promptly. There are also several discussion groups where you can get information, like the product roadmap and any new things coming up.
View full review »HS
Hadi Soeharto
IT RM at KNV
Support is amazing.
View full review »NM
Nader MOALLA
Managing partner at a tech vendor with 1-10 employees
I hadn't really needed Microsoft's technical support until now. We have not had any issues to resolve.
View full review »AK
AmitKumar23
BI Analyst at Infosys Technology
Technical support is good. It's not really very helpful sometimes, but it is good.
View full review »DB
Augusta Marbenny
MIS Specialist at a agriculture with 201-500 employees
We have some technical partners from Microsoft, so we contact them for any issues.
View full review »SS
SureshSrinivasan
Assistant Vice President at a tech services company with 10,001+ employees
We don't see many issues, but whenever we put a request, they at least respond.
View full review »MP
Marian Petkov
Team Leader at Eurobank EFG Bulgaria AD
The customer support is excellent. We get perfect support and it is regional — not only in our country, but there is also regional representation from Microsoft's so-called architects; they are very good professionals who help us with whatever we require.
View full review »
Customer Service:
Excellent with online social help and customer care from Microsoft.
Technical Support:There is a lot of room for improvement in technical support.
View full review »I have not needed to contact Microsoft or the local vendor.
View full review »LC
reviewer1062786
MBA, MS Business Analytics at a consultancy with 1,001-5,000 employees
I have not contacted technical support.
View full review »RD
RichardDuggan
Owner at Richard Duggan Pty Ltd
I don't have any experience with their support.
View full review »OA
OSCAR ACUNA
Innovation & Project Portfolio Management Practice Director at FACTUM
You can find everything on their website. We rarely need to contact Microsoft directly, so I would rate Microsoft support for Microsoft BI as excellent.
View full review »SK
Sai-Krishna
Manager, BI & Analytics at Perceptive Analytics
I am fairly comfortable with the tool and to this point, I really haven't felt the need to reach out to Microsoft with regard to the specific features of the tool. In case I do need some help on a particular feature, what I usually do is Google what I am trying to find and I get some links to the Microsoft community, or something similar, which answers my question.
To that extent, it has been very convenient to find help in whatever we are required to do with the software. The simple things are taken care of automatically. In case there is some trouble with the visualizations, you can always find help or assistance on the Microsoft community pages.
View full review »GR
reviewer936228
Manager- Projects at a computer software company with 10,001+ employees
Technical support has been good.
View full review »SA
reviewer1023108
General Manager at a tech services company with 51-200 employees
We've dealt with technical support in the past. They are okay. I'd describe them as average. We haven't necessarily had a bad experience.
View full review »TS
reviewer1494948
Senior Manager Analytic & Insights at a hospitality company with 10,001+ employees
I would rate the technical support an eight out of ten.
View full review »AG
Alberto Geminiani
Technical Director at Progetti e Soluzioni
We had to use some support for licensing. They were fast enough, but sometimes, they were not very clear. We had a few calls with them. In the end, they solved the problem, but they didn't have a very clear approach. It was more of a communication problem. Their support can be better in terms of explaining how they resolved an issue and what steps they took to resolve it.
View full review »SH
reviewer1509708
Project Manager at a computer software company with 5,001-10,000 employees
We haven't used technical support. I wouldn't be able to speak to how helpful or responsive they are.
View full review »BL
reviewer1389651
Certified Adjunct Faculty, School of Engineering and Computing at a university with 1,001-5,000 employees
Microsoft provides frequent updates and a lot of support for Power BI.
NL
Norbert Langewiesche
Interim Manager Supply Chain / IT at a consultancy with 501-1,000 employees
We have not needed to use technical support. We are able to do everything by ourselves. That is one of the main reasons that we like the product.
View full review »GG
Gilberto Gutierrez
Presales Architect at a tech services company with 10,001+ employees
Technical support is very good.
View full review »NA
reviewer1247253
DGM IT at a manufacturing company with 5,001-10,000 employees
Overall, technical support is good.
View full review »BA
Bassem Amer
Technology Solutions Professional at OrchidaSoft
While we have not made much use of Microsoft support, I did previously work with Microsoft's premier support and found it to be very good, overall.
View full review »SV
Sasa-Vujovic
Senior Consultant at ICTPro
Microsoft has a lot of partners that offer support and help you with implementation. So if you have some issues that can't be resolved by one level of support, you can find someone else in the same environment. I would say that from the partner level, Microsoft support is excellent. But, of course, it depends on how much you want to pay for it.
CK
Chomanand Kokil
Analyst Operations with 5,001-10,000 employees
We are in contact with the support of Microsoft but I have not been in contact directly.
View full review »JC
Jose Dante Cruz Castillo
Director Comercial at Grupo Consultores
I haven't contacted them. We report everything to our own Service Desk, and they are the ones who scale the problem to the manufacturer. This means that every time that we have important issues, they have to be solved in a very decent period of time by the manufacturer. There is a very good response time, and every time we had problems, they were solved. We didn't have anything pending.
View full review »The support from Microsoft is satisfactory.
View full review »We have not contacted technical support.
View full review »AN
AYANDA NKUNDLA
Senior Manager: ICT Compliance at Department of Public Service and Administration
I am satisfied with Microsoft's support.
View full review »MS
Mediha Šiljić
Chief Information Officer at Sensilab
Their support is fine. I had to reach technical support a few times, and they have been very good in the last two years.
View full review »SM
reviewer1620273
Data Warehouse Engineer at a government with 1,001-5,000 employees
I've never reached out to technical support in the past. I cannot speak to how helpful or responsive they are.
View full review »ST
reviewer1507608
New Build Completion & Commissioning at a energy/utilities company with 1,001-5,000 employees
Technical support for the most part has been very good. They are helpful and responsive. We are satisfied with the level of support we receive. On a scale of one to 25, I would give it a mark of 20.
View full review »IH
reviewer1159494
Advisory Software Engineer at a tech services company with 1,001-5,000 employees
My overall experience with Microsoft is actually quite good. We have contacted their technical support once or twice. It was something related to the Power BI visualization, where we needed to visualize some data, but they had some kind of limitation in personalization. We also wanted to connect Power BI with other servers, but we were facing some performance issues. The reports were not working fine. I don't think they managed to solve our issues.
View full review »SA
Salahuddin Almohammadi
Group IT Manager with 10,001+ employees
I watch videos and read training materials. I practice and apply them to circumstances of technical support.
View full review »RV
reviewer1268121
Technical coordinator at a university with 201-500 employees
I haven't had a need to reach out to technical support as it's largely been problem-free. I can't speak to how they would be for support. I do not know if they are helpful or responsive.
View full review »MU
Mahmoud Umar
Founder/CEO at Data.tac Nigeria Limited
On a scale from one to five, I would give their technical support a rating of four.
View full review »SU
reviewer1413633
Head of Digitalization at a mining and metals company with 5,001-10,000 employees
I have not contacted them so far. I am from the user side. We contact our centralized IT department for any issues. If they have a technical issue that requires further escalation, they will directly contact Microsoft technical support.
View full review »JR
reviewer1784373
Assistant Manager Databases at a retailer with 10,001+ employees
We have not contacted technical support.
View full review »SK
Sai-Krishna
Manager, BI & Analytics at Perceptive Analytics
I have not really had to contact Microsoft BI. I think my use cases so far have been pretty simple so I did not feel the need to interact with them.
View full review »PH
reviewer916719
System Specialist at a government with 201-500 employees
We've been in touch with technical support in the past. They've always been good and we are quite happy with the level of support that they offer us.
View full review »NN
reviewer1028202
Functional Consultant at a manufacturing company with 1,001-5,000 employees
I've dealt with technical support in the past. It's okay. I don't have any complaints at all.
View full review »LK
LunikKanungo
Solutions Architect at a tech services company with 11-50 employees
It was a really short project for me. I was really there just to analyze those two data sources and produce a report for them, with some examples, using Power BI. I was able to do that without getting tech support involved.
View full review »BN
reviewer1467924
Compensation Coordinator at a computer software company with 1,001-5,000 employees
The technical assistance is great, and I have never had any problems with them. Their support to communities is also great. I would rate them a ten out of ten.
View full review »SK
Samuel Kamau
Co-Founder at Beta Edge Technology Limited
I have not had a reason to speak with technical support, although I've looked at the community. They do have additional features that you can download from the site, as well. I have not a problem in terms of support.
View full review »VA
reviewer1162596
Data Analyst at a healthcare company with 10,001+ employees
The support of Microsoft BI is good.
View full review »RT
reviewer1257072
Senior Business Analyst at a tech services company with 501-1,000 employees
Technical support is good.
View full review »LG
Leandro-Gomes
Marketing and Relationship Manager | Customer Journey at Ipiranga
Technical support is good.
View full review »FM
reviewer1121292
MCSE at a financial services firm with 501-1,000 employees
The support is good. We created approximately two or three cases, and they had the solution for us, or they had meetings with us to find a solution.
View full review »ES
reviewer1047609
Founder & CEO at a tech services company with 1-10 employees
The customer service was very nice and responsive, when I opened a ticket they called me and emailed me but they could not solve the problem we had.
We have three technicians and one of them is dedicated to the maintenance of Microsoft BI.
View full review »AE
Aneesa Ebrahim
IT Service and Strategy Consultant, Facilitator at BCAP SOLUTIONS
We haven't required technical support.
RJ
reviewer1569021
Vice President & Head at a tech services company with 501-1,000 employees
Their technical support is good.
View full review »RH
reviewer1537680
Head of Analytics Director at a tech services company with 51-200 employees
I normally find whatever I need in Microsoft documentation or through Google. There is a lot of activity in the market. A lot of other people typically would have already asked the same question that I have, so it is fairly easy to find information.
View full review »VC
reviewer1381863
CEO at a tech services company with 201-500 employees
We generally don't approach Microsoft for support. We are able to handle things at our end.
View full review »MS
Monesh Sharma
Business Analyst at a non-tech company with 10,001+ employees
Technical support is good.
View full review »JB
Jose Barbosa
CEO at Finanblue
Technical support is a challenge, it's a complex question. Microsoft has different levels of support, it's all very customized. Different kinds and sizes of companies require different levels of support. The support is strong but it comes at a price. It's their business model. I can buy a number of hours from a specialist and get a real-time response.
SM
Sonali Mali
Engineer at Jade Global
The Microsoft tech support blog was very helpful to me. But, it supports the non-BI people also.
View full review »SR
itspec564565
IT Specialist at a wholesaler/distributor with 1-10 employees
We use information from the Internet everyday.
View full review »The technical support in Turkey is very good.
View full review »RZ
reviewer1760334
Head of Global Services Business Performance Management at a comms service provider with 10,001+ employees
The technical support from Microsoft has been good.
View full review »OA
Okay Akdeniz
Business Application Group Manager at OBASE
We have an ASFP agreement with Microsoft. As a Gold Partner, Microsoft is pretty good and responding automatically and helping us resolve issues.
If a partner does not have an ASFP agreement, they tend to have to go to forums or try to Google answers to their problems.
We are aware that sometimes when we make changes to BI, the solutions might be complex. There might be SQL involved, which needs to be taken into account, for example. We may have to look into other resources and other tools to see if there are interactions that are the issue. However, Microsoft is quite helpful as we work through issues. We're quite satisfied with their level of support.
SG
Sumit_Gupta
BI Consultant at a manufacturing company with 1,001-5,000 employees
Technical support from Microsoft gets a big thumbs up from me. They have blogs, a support page, and the community is very active. Most of the answers we need, we find them there.
With this amount of information available, we don't need to use technical support extensively. When we do post something on the blog or in the community, the response that we get is pretty prompt.
The last time we utilized technical support was when we were investigating creating a subscription with an Excel file attached to it. We found out that it isn't yet possible with the current version.
View full review »GG
Gary Gonsalves
Consultant at a consultancy with 11-50 employees
In terms of Microsoft Power BI, if there was ever a query, you can find support online. There's a lot of help available but what I generally meant was I have been using Microsoft Office products through the Office 365 subscription business and the support of Microsoft Office, in general, has always been really good. They usually come back on the very same day and try and solve the problem. This is not something I've experienced with other platforms in the past.
View full review »KC
Khumbulani Chikura
Business Intelligence Architect at a tech services company
Microsoft has a lot of products, hence some products are given little attention and VS is one of them, so I would say their technical support for the BI suite is average.
View full review »You don't need much support with Microsoft Power BI because it has such a large base of users who can answer your questions on their forums. There are also many video tutorials and webinars available online that offer solutions to whatever problems you may have.
View full review »I haven't used tech support specifically for Power BI but, in general, for Office and Office 365, it has been very responsive.
View full review »DD
Dung Dinh Tien
Database Expert & BI Developer at a outsourcing company with 10,001+ employees
It is not excellent, but enough to resolve our issues.
View full review »PH
PerHemström
Partner at a consultancy with 11-50 employees
No, not yet. There are a lot of self-training videos and such out there on the internet and on the Microsoft websites.
SA
reviewer1023108
General Manager at a tech services company with 51-200 employees
Technical support is not that bad, fairing in the average range.
View full review »DJ
Deepak Jhaveri
Director at Magnamious Systems Pvt. Ltd.
I haven't called technical support about Power BI. I've consulted the documentation when necessary and checked blogs to rectify my issues.
View full review »KB
reviewer1311126
Managing Partner at a tech services company with 51-200 employees
There are good communities and groups that can help you troubleshoot if necessary.
View full review »AB
reviewer1556970
CEO Gerente General at a tech services company with 51-200 employees
We've never used customer support. We haven't needed to reach out to them.
The documentation on offer is okay. It can help you troubleshoot or learn about the product.
View full review »WV
reviewer1551786
Project Consultant at a financial services firm with 501-1,000 employees
I have never contacted customer support.
View full review »EP
Enrique Pacheco
Managing Director at IDMdev Tech Solutions®
Their technical support is bad. I didn't like the technical support of Microsoft.
View full review »RH
reviewer1679622
Head of Internal Control at a tech company with 51-200 employees
The support has been good.
View full review »MH
Da672Anly239
Data Analyst at a tech services company with 11-50 employees
We have not had a need for technical support for this solution.
View full review »RB
RaphaelBilecki Freitas
Business Intelligence Coordinator Latam at a construction company with 5,001-10,000 employees
The customer support is good, they have great technical support. Sometimes they can't help with some features, but most of the times that we've had a problem, they were able to solve it for us. So, it's good.
View full review »NH
reviewer1128801
Director of Analytics and Cognitive Computing at a consultancy with 11-50 employees
The technical support is very good, they have been available when we needed them.
View full review »FB
reviewer864999
Project Leader at a tech services company with 1,001-5,000 employees
I've used the help that's available online and within the blog community, however, in terms of going to Microsoft for support, I haven't used them so far. Therefore, I cannot speak to how helpful or responsive they are during direct interactions.
MR
sharepoi927843
Senior Manager at a comms service provider with 501-1,000 employees
We have not contacted technical support.
View full review »DK
reviewer1590450
BI technical analyst at a government with 11-50 employees
The technical support has been good and the responses have been fast.
View full review »JS
reviewer1398615
Consultant at a training & coaching company with 201-500 employees
Technical support is good, and we are satisfied with it.
View full review »VC
reviewer938061
Sr. Solution Architect at a computer software company with 5,001-10,000 employees
I have never contacted technical support.
View full review »LB
reviewer1040850
Director of Sales and Marketing at a tech services company with 11-50 employees
Technical and end user support is something that might be lacking from Microsoft. As a user when I want to find an answer to, "Hey, how do I do this?" I often get better answers by going to a website of a company that represents them than I do going directly to their site. Maybe they do that on purpose to help drive business to those people, however, it would be helpful if it was more centralized and the quick and simple steps answers that I get elsewhere.
View full review »ND
reviewer1391733
Business Intelligence Manager at a tech services company with 51-200 employees
The quality of support depends on the Microsoft partner that you are working with.
We have not faced any significant issues, but when we have, we raised a bug with the Microsoft technical team and they have resolved things accordingly.
View full review »SS
reviewer1447446
Data Analyst at a tech services company with 201-500 employees
I do not have experience with technical support. In cases where I have found an issue, I Google it, spend time learning about the problem, and then resolve it.
View full review »CA
Actnt932
Accountant at a government
I always just try to Google if I have issues, and a lot of time that is perfectly good. I just need to know the basics.
View full review »HD
Helen De Waal
Senior Operations Coordinator at CambriLearn
I was satisfied with the technical support.
View full review »AJ
Amol Jaiswal
Head of Offshore Operations & Solutions at Techcarrot
The support has been good.
View full review »MB
reviewer1536369
Power BI Technical Specialist at a manufacturing company with 1,001-5,000 employees
We don't have any issues with their technical support.
View full review »
Customer Service:
Customer service is 7/10.
Technical Support:Technical support is 7/10.
View full review »CW
reviewer1597356
Certification Division at a manufacturing company with 11-50 employees
We have an IT technical expert in our organization. If we have any issues, he is the person who resolves them.
View full review »AB
reviewer1564200
Data Science Leader at a tech services company with 11-50 employees
My experience with technical support has been good.
View full review »I would rate technical support for this solution at nine out of 10.
View full review »
Customer Service:
Good. Also easy to find solution by Googling.
Technical Support:Haven't been using it due to the ease of getting answers on the internet.
View full review »The technical support team is quite responsive and helpful. They are responsive to our questions in their forum.
View full review »Once I asked a question to the technical support team and they answered clearly. I would give them a 9/10 rating.
View full review »MN
Matheus Nery
Data Scientist at a tech vendor with 201-500 employees
I never needed to use technical support. However, they have a good online community where I found documentation, a lot of general information, and tutorial videos on YouTube and Google.
View full review »TW
reviewer96678
Managing Director at a tech services company with 1-10 employees
We have our own technical team who supports the BI solution. We usually solve 95% of the issues encountered. For those that can’t be resolved, it is escalated to our HQ.
View full review »Tech support from Microsoft, when needed, is as efficient as can be.
View full review »
Customer Service:
Microsoft has a great level of customer service.
Technical Support:There are great public forums available for tech support.
View full review »JV
reviewer1501212
Part Owner at a tech services company with 11-50 employees
Technical support is quite good, but I'd like to see a quicker response time.
View full review »PA
reviewer1499169
Research & Development Expert at a energy/utilities company with 11-50 employees
I have not been in contact with technical support.
View full review »GJ
reviewer956955
Sr Dot Net Developer at a tech services company with 11-50 employees
Tech support helped us handle the implementation to completion. They were helpful.
View full review »I would rate the level of technical support as 7/10.
View full review »Technical support is good, I would give it an 8/10 rating.
View full review »
Customer Service:
It's good.
Technical Support:We are more expert than they are.
View full review »CM
reviewer1514799
Project Business Analyst RPA at a consultancy with 11-50 employees
Microsoft provides good technical support.
View full review »Buyer's Guide
Microsoft Power BI
March 2024
Learn what your peers think about Microsoft Power BI. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,667 professionals have used our research since 2012.