I contacted them for an installation issue related to the RPA Power Automate Desktop. I had downloaded this software, and I was trying to use it with Office, but there were some installation issues. I contacted Microsoft's technical team, and they logged in to my computer and fixed the issue.

Their support is very nice. They called me and then remotely connected to my computer through Teams. They gave me very good support, and I am perfectly satisfied with them.

We haven't opted for technical support yet as we have a few other tools which are also being used by the organization, in the new organization that I'm in, right now. Power BI was being offered to colleagues to use on a self-service basis. There were communities and subject matter experts within the organization who had offered their services to the wider organization to come and ask questions. It was basically community-based support, I would say, within the organization. 

Also, Microsoft offers free community-based support for Power BI and proactive support is simply paid. It's paid service from Microsoft and other partners, so we have not opted for that yet, something we will look into once it comes to that point. Yet, it's a fairly mature product. We don't think there would be issues with the platform. The issues would be more to do with how to use the platform, or how to use the platform in conjunction with other systems, other software, et cetera, which is more specific to our organization rather than something the vendor has to support us with.

You do get your questions answered eventually, however, you have to wait maybe one or two days to get the questions answered.

Microsoft is responsive.

Their technical support is absolutely magnificent. A week ago, we had an issue related to permissions, and we couldn't find out how to do that. My colleague contacted the support of Power BI. They not only answered us by mail; they also had a half an hour session with us on Teams to better understand what our issues were. They wanted us to send them the files. They reviewed them and told us that there were still some limitations, but they were working on them, and they will let us know.

We were stunned that someone from Microsoft is interested in what we're doing and someone is willing to go online and have a half an hour session with us so that we can explain what we're doing and what is our issue, and they can think about how to resolve it. We're a small client. We're not a big company. So, we were stunned by their support. Their support is amazing.

In terms of technical support, although I didn't directly interact, the team I collaborated with frequently contacted support and reported issues, which were promptly addressed. Leveraging the partnership level of your company can significantly assist in this process. Given the large user base of the product, it's crucial to maintain close communication with support to ensure that issues are resolved effectively.

I get tech support from my admin. I've never contacted support.

I have contacted them a lot of times. I am not really satisfied with their support. Lately, it has become even worse. They are probably overloaded, and it takes really long. Many times, they just say, "That's how it works." In reality, it is a bug.

Many times, their first-level support doesn't understand what the problem is, and they don't reach out to the proper people to get into the issue. It is not really good.

The Microsoft support is not very good. When issues arise, I use Google or the user discussion boards. 

I haven't needed to press for support activities, so based on my experience, it is good in general. 

I have not had to contact technical support, but I've actually downloaded and taken three Power BI courses for free and they're very good.

I haven't had major issues because my usage is at a medium level, not a high level. I haven't personally interacted with Microsoft support. But, there seems to be a lot of information and people using this solution, and it's easy to escalate problems within your company. You can learn a lot of things quickly using resources like ChatGPT or Microsoft's own solutions, which are very helpful within the Microsoft ecosystem.

The technical support for Power BI is generally good, but it can be limited in handling diverse customer needs. While Microsoft technicians are highly knowledgeable, they may provide standard solutions based on their expertise, which might not cover all possible scenarios. Finding solutions often requires additional research, practice, and exploration of community resources. Overall, I would rate the support at a nine out of ten.

I have not contacted Mircosoft for technical support. I only use our internal support.

The customer service and support are okay.

We are dedicated partners. We have a couple of Microsoft architects that are dedicated to us. We have fairly decent support. I don't have any problem with them. If you ask a commercial end-user what kind of Microsoft support they get, in that case, you might get a disappointing answer. For us, we are satisfied.

I haven't contacted technical support in the past. The product has been so stable we haven't needed assistance. 

Microsoft Technical Support is very good. If I need their assistance, they will liaise with me. They are very flexible, useful, and very friendly. They are very open to helping you out. So depending on how you escalate your call, and say it's a high-priority issue they contact you very fast. They have support lines globally. So if I'm in the Czech Republic, I may be contacted by someone from Romania, or from India, or another zone. It's fine, if, for example, I'm not English, and I need to speak to someone who speaks Spanish, they put me in touch with someone who speaks Spanish. There is a lot of available support for Power BI, and they have their own Power BI page called Power BI Support. Power BI issues are registered on that page. Support usually fixes the issues within the given timeframe. The other good part about Power BI is the huge Microsoft community that it is there. So you can raise tickets and use the community which is on the same page. Sometimes the community helps you find your solution. So, it provides two ways to access support solutions.

I've never contacted technical support. I cannot speak to how helpful or responsive they are. 

Technical support could be improved. If you are able to get someone it's great, but if you don't then you are left hanging. 

We've dealt directly with technical support. They have been responsive. We have called them multiple times and the response was good. We are quite satisfied with the level of service.

I would rate the technical support a nine out of ten.

We use fast track support and it is very good.

There is a Power BI community, which I'm very happy about. They're there for anything and they're very helpful. In the past, Microsoft has helped us with infrastructure problems. 

In terms of technical support, we don't really deal with it. Normally, our clients have a contract with Microsoft, however, my understanding is that their experience is good. 

We are a Microsoft reseller. We have partnered with Microsoft. We have developed a relationship with their technical folks over the years. So, we kind of go directly to them. My partner came from Microsoft, so he has a very good relationship with a few technical folks. So, we, kind of, have some special privileges that a couple of other vendors don't have.

I haven't seen any major problems when dealing with the product's support team. The product's support team is friendly, but I think there are problems in Microsoft's internal communication since a problem gets distributed between multiple internal teams.

The customer service and support are not as easy to access as I'd like. I don't often find a direct portal to support. I end up looking up the internet. I would rate it one out of ten, but I would put it a five out of ten. 

I have to go and look up the internet. I sometimes just bring in expertise. I would prefer some tech support instead of bringing in someone else. 

I have to run a case. I want to have something easy and readily accessible. There is good stuff on the website, but it would be better if I could easily ring somebody. 

I wrote to Chris Web, and he replied to me immediately. He is the principal program manager at Microsoft.

I have him I have him working And, usually, I don't contact them, only when it is something serious. top expert and experts, and they reply, you know, has been one for us. It's great

It has been good.

Technical support, in terms of security, is good. Microsoft Power BI is very good at responding and the follow-ups are very strong. I'm happy with Microsoft.

The support from Microsoft could improve.

I have not contacted technical support. Google provides the information that we need.

I've never reached out to technical support in the past. If I run into issues, I tend to Google solutions to find answers to my questions. YouTube is also a good resource if you need information.

I haven't really used it other than going on their documentation and seeing posts. I have never had to call for technical support.

There is a lot of online support. We also have Microsoft consultants on contract, and the support comes through them. Their support is very good.

There are times when I can't resolve certain problems, and of course I'll exhaust all my resources. I would talk to my colleagues as well. Aside from that, there are BI groups or BI developer groups on Facebook, wherein I just post a question and then we all help each other. But if there are problems that can't be resolved, we go to Microsoft and create a ticket.

You don't need any technical support for BI because you have a very big community. There's Google, and then there are a lot of people who are very willing to help.  Adam, from Guy in a Cube, is very popular. He's part of Microsoft, and he's popular on YouTube. He answered one of my questions, and it's a very hard question. I think a lot of the problems that I encountered were resolved.

We don't have any technical contract with anyone, whatever the problem comes up, we can solve it ourselves. In my country, I personally don't know anyone who is actually, is smart enough to show us anything extra that we don't already know.

We can create certain tickets, contact them and explain our requirements and they will look into the issue and help us to find a workaround for us to implement. They will address the issue in the next version. 

We are very satisfied with their support. 

We haven't needed to call Microsoft, because we worked with one of their gold partners in India. So we are on an AMC model with them in terms of manpower. If there are any problems or upgrades we need, we reach out to the partner. 

At the moment we have not needed much technical support from Microsoft. Most of the problems we have faced have either been resolved by someone else on the forums available. We also have an expert consultant in the UK who helps us. The areas that have needed assistance has been very minimal.

I used Microsoft Azure support because we have a project. I have a good relationship with Microsoft. I don't have any problems.

I haven't interacted with Power BI before. If I get stuck at someplace, I just go online and I search in the forums and I find my way.

I don't have any experience with the solution's technical support. I rate the technical support a five out of ten.

Microsoft support is quick. We also have a dedicated partner for support, and they are good.

I've used the Power BI support from various locations multiple times and I am satisfied with the help I received.

I have not had any interaction with technical support.

The Power BI community is really big, so we mostly rely on other users for support.

I don't tend to deal with technical support. That's probably more on the IT team than on my plate and therefore I don't really know how their tech support works. I can't speak to their knowledgeability and response times.

Technical support is great. I've worked with them before and have been happy with their level of service. 

We get technical support from a third party, however, they offer very good support and we have been quite happy with their level of service. They always have enough staff. 

Technical support has been awesome. they are helpful and responsive and we are more than satisfied with the level of service we receive from them.

The Microsoft technical support is not great. You need to have a partner in place that's able to handle these services for you. Customers aren't going to get answers quick enough if they're going directly to the vendor.

We use a couple of professionals from Microsoft directly for our clients, and we are really satisfied with them.

Microsoft's support is pretty good. 

I have not contacted technical support.

We provide technical support as required by our clients. Urgent issues can be resolved within two or three hours. 

They exceed expectations and provide good quality support.

They are very good. They are extremely responsive and helpful. They arrange a call quite quickly, and they actually get on the call and help you and do troubleshooting with you. They are not sending you to the Q&A page. They are quite hands-on in terms of support. So, I am really happy with their support.

I'm extremely satisfied with technical support. It's been excellent so far. They are responsive and knowledgeable and I always get my questions answered in a timely manner. I have no complaints about their level of service.

I don't know. I am not technically so much involved in the day-to-day side of this.

Excellent. They usually turn around within good time and you can also request new features directly from the group that is responsible for the product.

9/10

Microsoft technical support could be more knowledgeable.

Their support is a little slow in the sense that when I post a question to them, I don't get a response as fast as I'd like. Unless you're a premium user and you've got a dedicated technical support team — that's a different thing.

When it comes the usual Microsoft bugs, they generally don't come up with solutions too quickly. And many a time they don't even have a running solution; some bug fixes will probably only be part of the next release. Even then, however, the new releases are themselves often not terribly stable. Whenever you get a new feature, you almost know that this one's not going to work as perfectly as you would want it to. So you just have to wait for the next one, and that's what it is. It takes a little while to stabilize. This kind of thing, along with their support in general, can probably be sped up a little bit.

We manage technical support ourselves. We do not need to reach out to Microsoft for help. Therefore, I can't speak to how helpful or responsive they would be.

I have not used technical support.

I've never reached out to technical support for assistance. I cannot speak to how helpful or responsive they are. 

I feel the technical support to be fine. We have all the support that we need.

They are fabulous.

I have experienced mixed results on this front. We have had some very available and supportive account reps at times, and other times not so much. My biggest complaint would have to be that the disorganization from Microsoft's side makes the results on this front inconsistent.

While support is okay, they need to improve it a lot. Of course, they're improving as we speak, yet, I would say, if you can ask me the ratings, I would still say it's still rather low and good - not great.

I have not needed to contact support.

I have been in touch with the technical team, but not specifically for Microsoft BI. Based on my experience with Microsft technical support, I would rate them a four out of five.

Technical support is pretty decent.

I haven't actually needed much technical support. I know there are forums and people respond, but I haven't really sought that out. There is so much documentation online, there are books online, and there are YouTube channels from guys that provide solutions to issues and to some other stuff. The community is very proficient.

I didn't contact technical support as I used the support on the internet. I'm satisfied with the documentation, but I didn't find what I was looking for.

Never had to use their support. But, the few times I have had to contact Microsoft, there were very knowledgeable and able to resolve the problem quickly.

9, see above.

We have not had any problems, so we had no requirement to use technical support. 

The support from Microsoft is helpful. If you're facing any sort of issue or error, you can raise it to the Microsoft BI community.

You do need to purchases specific support in order to get a good amount of attention. If you are a company that needs 24/7 support, you need to pay for it.

The basic support is good, although it is a little slow. 

The Microsoft support model has it set up so that a first call will only get a user to their ambassador. Okay. Their ambassador will not have too much knowledge. They just identify what is the issue then they escalate to their team. Microsoft support could improve their services to attempt to have a first call resolution. Right now, in most cases, the first call resolution is not possible.

There should be more timely support. I would rate them a two out of 10 because of the lack of availability. Sometimes, we can't fix what we don't know how to fix, and it causes us a lot of time and waiting and that sort of thing. We have to have a US citizen, and I'm sure that they're just not scaled up to that.

I have had only one interaction with them, and it was a bad one. They took around a month to resolve a simple issue. We also had to escalate the case. The resolution was very simple, and ideally, they should have found it on the first day. They normally take too long when it comes to the escalation of cases.

Power BI has strong support from Microsoft. If you need help, they answer promptly. There are also several discussion groups where you can get information, like the product roadmap and any new things coming up. 

Support is amazing.

I hadn't really needed Microsoft's technical support until now. We have not had any issues to resolve.

Technical support is good. It's not really very helpful sometimes, but it is good.

We have some technical partners from Microsoft, so we contact them for any issues.

We don't see many issues, but whenever we put a request, they at least respond.

The customer support is excellent. We get perfect support and it is regional — not only in our country, but there is also regional representation from Microsoft's so-called architects; they are very good professionals who help us with whatever we require.

Excellent with online social help and customer care from Microsoft.

There is a lot of room for improvement in technical support.

I have not needed to contact Microsoft or the local vendor.

I have not contacted technical support.

I don't have any experience with their support.

You can find everything on their website. We rarely need to contact Microsoft directly, so I would rate Microsoft support for Microsoft BI as excellent.

I am fairly comfortable with the tool and to this point, I really haven't felt the need to reach out to Microsoft with regard to the specific features of the tool. In case I do need some help on a particular feature, what I usually do is Google what I am trying to find and I get some links to the Microsoft community, or something similar, which answers my question.

To that extent, it has been very convenient to find help in whatever we are required to do with the software. The simple things are taken care of automatically. In case there is some trouble with the visualizations, you can always find help or assistance on the Microsoft community pages.

Technical support has been good.

We've dealt with technical support in the past. They are okay. I'd describe them as average. We haven't necessarily had a bad experience. 

I would rate the technical support an eight out of ten.

We had to use some support for licensing. They were fast enough, but sometimes, they were not very clear. We had a few calls with them. In the end, they solved the problem, but they didn't have a very clear approach. It was more of a communication problem. Their support can be better in terms of explaining how they resolved an issue and what steps they took to resolve it. 

We haven't used technical support. I wouldn't be able to speak to how helpful or responsive they are. 

Microsoft provides frequent updates and a lot of support for Power BI.

We have not needed to use technical support. We are able to do everything by ourselves. That is one of the main reasons that we like the product.

Technical support is very good.

Overall, technical support is good.

While we have not made much use of Microsoft support, I did previously work with Microsoft's premier support and found it to be very good, overall. 

Microsoft has a lot of partners that offer support and help you with implementation. So if you have some issues that can't be resolved by one level of support, you can find someone else in the same environment. I would say that from the partner level, Microsoft support is excellent. But, of course, it depends on how much you want to pay for it.

We are in contact with the support of Microsoft but I have not been in contact directly.

I haven't contacted them. We report everything to our own Service Desk, and they are the ones who scale the problem to the manufacturer. This means that every time that we have important issues, they have to be solved in a very decent period of time by the manufacturer. There is a very good response time, and every time we had problems, they were solved. We didn't have anything pending.

The support from Microsoft is satisfactory.

We have not contacted technical support.

I am satisfied with Microsoft's support.

Their support is fine. I had to reach technical support a few times, and they have been very good in the last two years.

I've never reached out to technical support in the past. I cannot speak to how helpful or responsive they are. 

Technical support for the most part has been very good. They are helpful and responsive. We are satisfied with the level of support we receive. On a scale of one to 25, I would give it a mark of 20.

My overall experience with Microsoft is actually quite good. We have contacted their technical support once or twice. It was something related to the Power BI visualization, where we needed to visualize some data, but they had some kind of limitation in personalization. We also wanted to connect Power BI with other servers, but we were facing some performance issues. The reports were not working fine. I don't think they managed to solve our issues.

I watch videos and read training materials. I practice and apply them to circumstances of technical support.

I haven't had a need to reach out to technical support as it's largely been problem-free. I can't speak to how they would be for support. I do not know if they are helpful or responsive. 

On a scale from one to five, I would give their technical support a rating of four. 

I have not contacted them so far. I am from the user side. We contact our centralized IT department for any issues. If they have a technical issue that requires further escalation, they will directly contact Microsoft technical support.

We have not contacted technical support.

I have not really had to contact Microsoft BI. I think my use cases so far have been pretty simple so I did not feel the need to interact with them.

We've been in touch with technical support in the past. They've always been good and we are quite happy with the level of support that they offer us.

I've dealt with technical support in the past. It's okay. I don't have any complaints at all. 

It was a really short project for me. I was really there just to analyze those two data sources and produce a report for them, with some examples, using Power BI. I was able to do that without getting tech support involved.

The technical assistance is great, and I have never had any problems with them. Their support to communities is also great. I would rate them a ten out of ten.

I have not had a reason to speak with technical support, although I've looked at the community. They do have additional features that you can download from the site, as well. I have not a problem in terms of support.

The support of Microsoft BI is good.

Technical support is good.

Technical support is good.

The support is good. We created approximately two or three cases, and they had the solution for us, or they had meetings with us to find a solution.

The customer service was very nice and responsive, when I opened a ticket they called me and emailed me but they could not solve the problem we had.

We have three technicians and one of them is dedicated to the maintenance of Microsoft BI.

We haven't required technical support.

Their technical support is good.

I normally find whatever I need in Microsoft documentation or through Google. There is a lot of activity in the market. A lot of other people typically would have already asked the same question that I have, so it is fairly easy to find information.

We generally don't approach Microsoft for support. We are able to handle things at our end.

Technical support is good.

Technical support is a challenge, it's a complex question. Microsoft has different levels of support, it's all very customized. Different kinds and sizes of companies require different levels of support. The support is strong but it comes at a price. It's their business model. I can buy a number of hours from a specialist and get a real-time response.

The Microsoft tech support blog was very helpful to me. But, it supports the non-BI people also.

We use information from the Internet everyday.

The technical support in Turkey is very good.

The technical support from Microsoft has been good.

We have an ASFP agreement with Microsoft. As a Gold Partner, Microsoft is pretty good and responding automatically and helping us resolve issues.

If a partner does not have an ASFP agreement, they tend to have to go to forums or try to Google answers to their problems.

We are aware that sometimes when we make changes to BI, the solutions might be complex. There might be SQL involved, which needs to be taken into account, for example. We may have to look into other resources and other tools to see if there are interactions that are the issue. However, Microsoft is quite helpful as we work through issues. We're quite satisfied with their level of support.

Technical support from Microsoft gets a big thumbs up from me. They have blogs, a support page, and the community is very active. Most of the answers we need, we find them there. 

With this amount of information available, we don't need to use technical support extensively. When we do post something on the blog or in the community, the response that we get is pretty prompt.

The last time we utilized technical support was when we were investigating creating a subscription with an Excel file attached to it. We found out that it isn't yet possible with the current version.

In terms of Microsoft Power BI, if there was ever a query, you can find support online. There's a lot of help available but what I generally meant was I have been using Microsoft Office products through the Office 365 subscription business and the support of Microsoft Office, in general, has always been really good. They usually come back on the very same day and try and solve the problem. This is not something I've experienced with other platforms in the past.

Microsoft has a lot of products, hence some products are given little attention and VS is one of them, so I would say their technical support for the BI suite is average.

You don't need much support with Microsoft Power BI because it has such a large base of users who can answer your questions on their forums. There are also many video tutorials and webinars available online that offer solutions to whatever problems you may have.

I haven't used tech support specifically for Power BI but, in general, for Office and Office 365, it has been very responsive.

It is not excellent, but enough to resolve our issues.

No, not yet. There are a lot of self-training videos and such out there on the internet and on the Microsoft websites.

Technical support is not that bad, fairing in the average range. 

I haven't called technical support about Power BI. I've consulted the documentation when necessary and checked blogs to rectify my issues. 

There are good communities and groups that can help you troubleshoot if necessary.

We've never used customer support. We haven't needed to reach out to them.

The documentation on offer is okay. It can help you troubleshoot or learn about the product.

I have never contacted customer support. 

Their technical support is bad. I didn't like the technical support of Microsoft.

The support has been good.

We have not had a need for technical support for this solution.

The customer support is good, they have great technical support. Sometimes they can't help with some features, but most of the times that we've had a problem, they were able to solve it for us. So, it's good. 

The technical support is very good, they have been available when we needed them.

I've used the help that's available online and within the blog community, however, in terms of going to Microsoft for support, I haven't used them so far. Therefore, I cannot speak to how helpful or responsive they are during direct interactions.

We have not contacted technical support.

The technical support has been good and the responses have been fast.

Technical support is good, and we are satisfied with it.

I have never contacted technical support. 

Technical and end user support is something that might be lacking from Microsoft. As a user when I want to find an answer to, "Hey, how do I do this?" I often get better answers by going to a  website of a company that represents them than I do going directly to their site.  Maybe they do that on purpose to help drive business to those people, however, it would be helpful if it was more centralized and the quick and simple steps answers that I get elsewhere.

The quality of support depends on the Microsoft partner that you are working with. 

We have not faced any significant issues, but when we have, we raised a bug with the Microsoft technical team and they have resolved things accordingly.

I do not have experience with technical support. In cases where I have found an issue, I Google it, spend time learning about the problem, and then resolve it.

I always just try to Google if I have issues, and a lot of time that is perfectly good. I just need to know the basics.

I was satisfied with the technical support.

The support has been good.

We don't have any issues with their technical support. 

Customer service is 7/10.

Technical support is 7/10.

We have an IT technical expert in our organization. If we have any issues, he is the person who resolves them.

My experience with technical support has been good.

I would rate technical support for this solution at nine out of 10.

Good. Also easy to find solution by Googling.

Haven't been using it due to the ease of getting answers on the internet.

The technical support team is quite responsive and helpful. They are responsive to our questions in their forum.

Once I asked a question to the technical support team and they answered clearly. I would give them a 9/10 rating.

I never needed to use technical support. However, they have a good online community where I found documentation, a lot of general information, and tutorial videos on YouTube and Google.

We have our own technical team who supports the BI solution. We usually solve 95% of the issues encountered. For those that can’t be resolved, it is escalated to our HQ.

Tech support from Microsoft, when needed, is as efficient as can be.

Microsoft has a great level of customer service.

There are great public forums available for tech support.

Technical support is quite good, but I'd like to see a quicker response time. 

I have not been in contact with technical support.

Tech support helped us handle the implementation to completion. They were helpful.

I would rate the level of technical support as 7/10.

Technical support is good, I would give it an 8/10 rating.

It's good.

We are more expert than they are.

Microsoft provides good technical support.