Microsoft Dynamics AX Overview

Microsoft Dynamics AX is the #4 ranked solution in our list of top Activity Based Costing Software. It is most often compared to SAP S4HANA: Microsoft Dynamics AX vs SAP S4HANA

What is Microsoft Dynamics AX?
Microsoft Dynamics AX is an enterprise resource planning (ERP) solution that is simple to learn and use so you can deliver value faster, take advantage of business opportunities, and drive user involvement and innovation across the organization.

Microsoft Dynamics AX is also known as Dynamics AX, Axapta, MS Dynamics AX, MS Dynamics AX, MS Dynamics AX.

Buyer's Guide

Download the ERP Buyer's Guide including reviews and more. Updated: May 2021

Microsoft Dynamics AX Customers
ConQuaestor, D & H Distributing, Sunny Queen, Mesa Associates, Britax Childcare, Ibema, Arafa, Sabo S.p.A.
Microsoft Dynamics AX Video

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MIS Director at a real estate/law firm with 5,001-10,000 employees
Real User
All its features are valuable

What is our primary use case?

We have implemented it for retail companies (e.g., fashion, toys, etc.). We have also implemented the same solution for FMCG and supermarket business models.

What is most valuable?

All its features are valuable.

What needs improvement?

It needs better financials and reporting from the system, not through Excel.

For how long have I used the solution?

Three to five years.
Director at a consultancy with 1-10 employees
Top 5Leaderboard
It's a great toolkit to drive efficiencies throughout your entire organization
Microsoft Dynamics AX is very strong in the manufacturing sector, as well as other verticals. It scales well and we've found several clients who were looking at Oracle, SAP, JD Edwards and so on who were well served at a very competitive price point (usually much less). One client was looking at a $5M SAP proposal and we got AX in just under $2M, and they were very happy with it as they have several sister companies that face $500K SAP upgrades/maintenance seemingly annually.  AX is nearly a Tier One product, so implementations are long, but there's a lot of flexibility. Also, the ability to handle different issues found in larger organizations.  There are several other MS Dynamics products for smaller companies. Our AX users were in the $200M to $400M annual revenue range. AX partners…
Find out what your peers are saying about Microsoft, SAP, Oracle and others in ERP. Updated: May 2021.
501,151 professionals have used our research since 2012.
AVP-Head,MIS Department at a manufacturing company with 5,001-10,000 employees
The most valuable feature is the manufacturing module.

Pros and Cons

  • "The most valuable feature for us is the manufacturing module. It addresses our product costing for tuna canning."
  • "The database requires a huge CPU and memory resources."

What other advice do I have?

Look for a solution that has multiple partners in your area (i.e., country). The system integrator should present a similar successful project implementation for reference. Negotiate for implementation contingency (man-days). All business processes and procedures should be documented to ensure no surprises during and after implementation. Handling change management is critical to the success of the project.
MS Dynamics AX Consultant at a manufacturing company with 1,001-5,000 employees
Master planning is the most valuable feature.

What is most valuable?

Master planning is the most valuable feature.

How has it helped my organization?

Moving our production process from forecasting only to a master plan, including demand forecast and supply forecast wish, is great progress.

What needs improvement?

Production planning

For how long have I used the solution?

I have been using it for one year and it works perfectly.

What was my experience with deployment of the solution?

In the beginning of our project phases, we faced a lot of issues related to collecting the master data but after that, every thing goes smoothly.

What do I think about the stability of the solution?

We have not encountered any stability issues related to the database; just some connection issues due to VPN connection stability.


Dynamics AX / CRM Administrator at a tech services company with 51-200 employees
Generates financial reports that can be used with Excel. I would like to see improvements in manufacturing.

What other advice do I have?

First evaluate if to see if it meets your manufacturing needs. In many settings, it does not.
Microsoft Dynamics Consultant/Architect at a tech services company with 51-200 employees
With it, our inventory control is improved, but it needs cloud deployment and better documentation.

What other advice do I have?

The product required extensive functional expertise for a successful implementation on all the areas, failed implementations of Dynamics AX has always lacked functional exposure
Business Analyst at StackEdge Consulting
Top 10
It provides us timely access to management information, but it lacks reliable IT hardware and infrastructure both before and during implementation.

Valuable Features:

ERP's major objective is to integrate all departments and functions across the organization and branches onto a single computer system that can serve all the department's particular needs. Timely access to management Information. Business Process Automation.

Room for Improvement:

The non-delivery or non-availability of reliable IT hardware and infrastructure both before and during implementation. Pricing Proper training from skilled personnel


Annual ROI = 7%
Application Manager at a manufacturing company with 51-200 employees
Improving although still requires some attention

What other advice do I have?

With care it is a good product but be aware that the business should change its processes rather than change the system wherever possible else you will have issues following deployment.
VP Strategy & Solutions with 51-200 employees
​Some resource capacity calculations could be expanded on, but it has reduced the time to payroll for expenses.

What other advice do I have?

Make sure you understand your reporting requirements, and outcomes, prior to start of the project.