Microsoft Dynamics CRM Competitors and Alternatives

The top Microsoft Dynamics CRM competitors are
  • SAP CRM
  • Siebel CRM
  • Pega CRM
  • SAP Hybris Cloud for Sales
  • SAS Customer Intelligence
  • Zoho CRM
  • Salesforce Service Cloud
  • KANA LAGAN
Read reviews of Microsoft Dynamics CRM competitors and alternatives
reviewer823218
Vendor
‎Senior Account Executive at a tech vendor with 501-1,000 employees
Feb 27 2018

What do you think of Salesforce Sales Cloud?

Primary Use Case: Business development Account management Sales governance Lead management Forecasting Onboarding new reps  • Improvements to My Organization: Predictive sales data Account/territory governance Lead management Marketing/sales synergy  • Valuable Features: It has custom fields and custom reports which can align to our business objectives and marketing focus.  • Room for Improvement: Auto clean for duplicate leads, accounts, and contacts needs improving.  When importing from other apps, it gets messy.  • Use of Solution: More than five years.
reviewer855795
User
Assistant Vice President at a financial services firm with 10,001+ employees
Apr 17 2018

What do you think of Siebel CRM?

Siebel CRM has a strong database model, workflow and integration tools. However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities.
Andray Sander
Real User
Mobile Application Developer at a tech services company with 11-50 employees
Aug 27 2018

What is most valuable?

I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in... more»

How has it helped my organization?

SAP CRM has improved our sales activities by providing accurate information about the customers which assists the sales... more»

What needs improvement?

They should improve the design to make it more appealing to users.

What's my experience with pricing, setup cost, and licensing?

SAP CRM offers a free trial for anyone wanting to test the product before purchasing it. They should reduce the price... more»

Which other solutions did I evaluate?

I did not use other solutions before I started using SAP CRM.

What other advice do I have?

SAP CRM is helpful in discovering information that is deeply hidden by gaining new insights about customers. It finds... more»

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