Microsoft Dynamics CRM Competitors and Alternatives

Read reviews of Microsoft Dynamics CRM competitors and alternatives
Real User
Sales Operations Manager at a financial services firm with 51-200 employees
Aug 24 2017

What is most valuable?

The ability to easily change layouts, create customized fields and customized reports makes my job so much easier. Adding company hierarchy makes it easy for our sales people to identify subsidiaries of existing customers. The Salesforce... more»

How has it helped my organization?

Adding customized drop-down fields and check boxes limits the amount of admin time that our sales people have to spend to keep their accounts up to date. Using Salesforce for Outlook enables our sales group to easily add emails sent and... more»

What needs improvement?

I'd like to have the ability to change default values on certain fields such as the “Related To” field on the Task and Event pages.
SugarCRM
Real User
Strategic Human Relations Leader at Michael Deaver Talent Management Coaching & Consulting
Nov 01 2017

What do you think of SugarCRM?

Valuable Features The ease of setup and stability. • Improvements to My Organization It was used for a period of time as our primary CRM for handling clients. • Room for Improvement The user interface (UI) needs improvement. • Use of Solution Less than a year. • Deployment Issues None. • Stability Issues None. • Scalability Issues None. • Customer Service and Technical Support Customer Service: I did not use the customer service. Technical Support: Not applicable. • Previous Solutions Infusionsoft. We were trying out SugarCRM based on Central Station rankings. • Initial Setup It was straightforward to set up. • Implementation Team In-house setup. • ROI Low. The UX was such that it limited the use of it. • Pricing, Setup Cost...
Real User
Artist and Owner at a tech consulting company
Aug 24 2017

What is most valuable?

* Contact tracking * Knowledge Base * Analytics

How has it helped my organization?

Through the use of the Knowledge Base, which we translated into 13 languages, we where able to increase our support reach to our customers. This included an increased support level not only for those customers whom we served directly via... more»

What needs improvement?

The treatment of email processing in the Service Cloud is still reminiscent of email processes appropriate to sales. There is a lack of flexibility to process an email (not web-to-case contacts) as a contact. This might take an entire rewrite... more»

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