It streamlines customer service and support tasks. A complex challenge was with a large customer who had diverse systems in 17 countries with different local regulations. 

This product helped accommodate some of those requirements. We still needed an intermediate system for reporting in two countries, but it tackled 19% of the initial complexity.

The ease of learning and using the interface is important. Moreover, the customization capabilities are good. I haven't had any issues with customization for any customers I've worked with on this product.

While we already had a workflow, we already had so many tools and needed a better system, so we began to use Dynamics.

When a sale is made or an award is given it is entered into the Dynamics SL Accounting system and we filter the sales report which helps us do better forecasting for our financials for the year.

Microsoft Dynamics CRM was more reliable than Spiceworks, which is what caused us to switch. The reliability has benefited our organization.

We are very strong in our customer centricity and orientation. Microsoft Dynamics CRM is a big part of that.

Microsoft Dynamics CRM has improved our organization by being allowing us to be more organized.

The customer is the bedrock of every organization, and it is important the customers are always happy. Because all issues relating to customers are visible in the system, they are ultimately happy. When they are happier, they become our company's advocates. The solution is about ensuring an improved customer experience.

Slowly, other departments are adopting a lot of the features we've been working with. Right now, it's only in sales and marketing, however, as the other departments adopt it, there will be a lot of streamlining.

With the Search feature, we are now able to search in Dynamics CRM 2015 in different records or customized records.

With the Mobile Sales feature, we can now create drafts in offline mode and sync it later when we are online.