Microsoft Dynamics CRM Overview

Microsoft Dynamics CRM is the #1 ranked solution in our list of top CRM Customer Engagement Centers. It is most often compared to SAP CRM: Microsoft Dynamics CRM vs SAP CRM

What is Microsoft Dynamics CRM?

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

Microsoft Dynamics CRM is also known as Dynamics CRM, MS Dynamics CRM, MS Dynamics CRM, MS Dynamics CRM.

Microsoft Dynamics CRM Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Microsoft Dynamics CRM Video

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RPA Practice Head at a tech services company with 501-1,000 employees
Top 10Leaderboard
A straightforward setup, good pricing, and great technical support

What is our primary use case?

We primarily use the CRM for our leads and opportunities, and our client data.

Pros and Cons

  • "The initial setup is pretty straightforward."
  • "If there was a bit more automation, specifically for marketing tasks, that would be ideal."

What other advice do I have?

We're partners with Microsoft. We have a business relationship with them. I'd like to let other companies know that this is a pretty cost-effective CRM and well worth considering. Overall, I'd rate it nine out of ten. It does everything I need it to do and I can access anything from the dashboard. It's quite an effective CRM. Had they offered more automation, I would have given them perfect marks.