Microsoft Dynamics CRM Room for Improvement

HeaRis224
Project Manager at a financial services firm with 201-500 employees
There is a feature called Social Listening. It enables the system to sniff out social interactions between our customers. With it, we are able to make informed decisions about the types of products and services to provide to customers. The social listening feature is not embedded in the current version. We have to buy a separate license in order for it to be implemented. This feature should be embedded in the next release. View full review »
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