Microsoft Dynamics CRM Scalability

Rishabh Chhajer - PeerSpot reviewer
Head IT at Dhani

We have more than 500 customer support agents, engineers, developers, and end-users using the solution.

Microsoft Dynamics CRM offers scalability with advanced notice of seven days. Scaling up is possible at any time, but reducing licenses may be difficult because Microsoft is cautious about passing on commercial benefits to customers. However, the option to scale up remains available as per the requirements of the situation.

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Arun Srivastav - PeerSpot reviewer
CEO at Planfirma Technologies Private Limited

The solution's scalability is good for small and mid sized sectors. People don't use Microsoft Dynamics CRM for large enterprises. Around 28 to 30 users are using the solution in our organization.

I rate the solution an eight out of ten for scalability.

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Kush Gupta - PeerSpot reviewer
VP Sales Head at Hexaware Technologies

There's no issue with Microsoft Dynamics CRM in terms of scalability. It's backed by Microsoft, so scalability is not an issue.

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Buyer's Guide
Microsoft Dynamics CRM
April 2024
Learn what your peers think about Microsoft Dynamics CRM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
767,995 professionals have used our research since 2012.
Sushil Shankar - PeerSpot reviewer
Head - Strategic Business Partnerships at Aufait Technologies

The solution can scale. I'd rate scalability at seven or eight out of ten. We have 35 people using the solution. 

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Cirvesh-Daga - PeerSpot reviewer
Director at T-Systems International GmbH

It is scalable without any problems.

My largest customer had sales teams in 17 countries, with approximately 30 to 52 users.

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Ricardo Elorza - PeerSpot reviewer
Expert IT Solution Architect at Nestle

We are currently working on moving to another platform and therefore aren't dealing with scaling anymore. However, it wasn't ideal to begin with.

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SR
Senior Manager at Arcana

Microsoft Dynamics CRM is a scalable solution, and I wouldn't be using it if it wasn't scalable or stable.

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Diana Silva - PeerSpot reviewer
Marketing Assistant at Izertis

I rate the solution ten out of ten for scalability.

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Tushar Rahatekar - PeerSpot reviewer
Sr. Systems Analyst at a maritime company with 10,001+ employees

Microsoft Dynamics CRM is not highly scalable, particularly because it's running on a SQL server database.

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Marouan Bellioum - PeerSpot reviewer
Cyber Security Program Manager at a financial services firm with 10,001+ employees

This is a scalable product but it takes time.

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Daniel_Thomas - PeerSpot reviewer
CRM Analytics Lead-Consumer Insights at a retailer with 1,001-5,000 employees

It is a challenge to grow it quite substantially. It involves a lot of work, but the solution overall is scalable as long as you're sticking with Microsoft.

We have anywhere between 50 and 60 end-users, and on the backend, we have about 15 users. It is used quite extensively. All of our data filtering from transactions is flowing into it.

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Cameo Mbowane - PeerSpot reviewer
Chief Executive Officer at Customersoft Innovation

Microsoft Dynamics CRM is scalable for the usage of my customers.

The departments that use the solution the most are customer service, business development, sales, and the back office for order processing.  

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LC
Technology, Tools, & Solutions - Program Manager at a consultancy with 501-1,000 employees

There are some challenges with stability for Microsoft Dynamics CRM. However, we could not be fully utilizing the features to archive. For example, when using list items there is a lot of times we have data that goes in, and it just stays there. It's a manual process to remove some of the items. It would be good to have some kind of a better cleanup and archiving function.

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Nikhil Kurup - PeerSpot reviewer
Asst. Manager Strategic Marketing, Microsoft Partnership at Nous Infosystems

Over 50 users use Microsoft Dynamics CRM in our organization. Microsoft Dynamics CRM is a pretty scalable solution.

I rate Microsoft Dynamics CRM a nine or ten out of ten for scalability.

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Paul Olaleru - PeerSpot reviewer
Business Development Manager at Artech2000

Microsoft Dynamics CRM is very scalable.

I don't know if Microsoft Dynamics CRM can expand to 500, and I don't know if it can still perform at a distinct level. So far, the scalability has been good, considering our business. We have no issues so far.

There are over 50 users using this solution in my company.

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Benoit Tellier - PeerSpot reviewer
IT Telehealth Specialist at Clinical & Support Options

We have no scalability concern for Microsoft Dynamics CRM in the foreseeable future.

We have approximately seven people using the solution in my organization. It is used by our whole IT department.

We do not use the solution extensively. However, we hope to be able to use it for slightly different purposes, and there are other departments within the company. We only use it for our IT help desk ticketing system. It's a full-fledged CRM. It could be used in a variety of different ways.

We have plans to increase usage in the future.

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EV
IT manager at Koleksiyon

We have 50 users in our organization. The tool is scalable.

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ML
Salesman at Manacor

The solution integrates well with other applications or ERP, Business Central, Finance and Operations, and SAP programs. Considering the flexibility of integration, it is a scalable solution. Our organization has 15-20 customers and about 90 employees using the solution. I rate its scalability as a seven as sometimes it needs a connector to link with other applications.

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AM
Solution Architecht at Saas Plaza

This solution is made from the ground up to be scalable.

We have approximately 50 sales and marketing employees using this solution mostly.

Microsoft Dynamics CRM is not suitable for small businesses. It is suitable for large-sized businesses. If they could make a version for smaller-sized businesses that would be helpful. There are a lot of smaller businesses that do not need the full features of Microsoft Dynamics CRM that could benefit from another version.

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Goncalo Valadas - PeerSpot reviewer
Principal Engineer at CRITICAL Software

This solution is scalable. 

Fortunately, our business has grown a lot but this has caused some user experience problems such as duplication of opportunities. However, the solution automatically picks up any of these instances and prevents multiple identical entries by different users. 

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MF
Market Response Coordinator at a financial services firm with 201-500 employees

Microsoft Dynamics CRM is a scalable solution.

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Roymell Santos - PeerSpot reviewer
ICT Officer at Intelligent Skincareinc Inc.

It's scalable.

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TY
Technical Consultant at LinkDev

We find the product to be scalable. We have 60 people using it right now. It this time, we have no plans to increase our usage. 

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Gary Cook - PeerSpot reviewer
Executive at Empowered Analytics

The scalability of Microsoft Dynamics CRM is very good.

We have eight people using this solution in my company, three from sales, two accounts, and three marketing and technical personnel. 

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Anup-Kumar - PeerSpot reviewer
Portfolio Strategiest at a computer software company with 1,001-5,000 employees

We are a relatively small operations and we haven't run into any scalability concerns so far.

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SM
Data Protection & Archiving Solution Architect at a tech services company with 51-200 employees

I give the scalability of Microsoft Dynamics CRM a nine out of ten.

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SO
Operational Risk Analyst at a financial services firm with 5,001-10,000 employees

Microsoft Dynamics CRM is scalable. For my use case, it is complaints management, but we have other departments in the bank that use it for other purposes. I know that complaints management is not the only use case, there are a couple of other use cases for it.

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JP
Communication and Security Director at Nunsys S.L.

The solution is scalable. Approximately 150 people are using the solution in our organization.

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GabrielaDavila - PeerSpot reviewer
Snr Sales Account Manager at a tech services company with 201-500 employees

Microsoft Dynamics CRM is scalable. The scalability of Microsoft Dynamics CRM is good.

This solution is used by approximately 25 people in my company. There are three managers and the rest are salespeople.

We don't have plans to increase the usage at this time.

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MA
vCIO at a computer software company with 11-50 employees

I would rate Microsoft Dynamics CRM's scalability at ten out of ten.

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Terence Mupeti - PeerSpot reviewer
Technology Services Lead at MASA

It is not so much about it being scalable or user-friendly. It is just a tool that works for us. We have about eight users currently using this solution, and we plan to increase the number of users.

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ME
PTM at Computer Network Systems

Microsoft Dynamics is scalable. We have almost 400,000 users.

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JF
Founding Member /Technical Director at BonPro Information Systems

The solution is scalable.

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Gaurav Chauhan - PeerSpot reviewer
Product manager at Indusface

We have been able to extend the limits of Microsoft Dynamics CRM in the two years we have been using it.

We have approximately 500 users using this solution. Everyone at the company is using it. As our company grows we will increase the usage of the solution.

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Dinesh Parashar - PeerSpot reviewer
Practice Head- Epicor at coporateserve Solutions pvt. ltd.

Microsoft Dynamics CRM is scalable. I have not used the solution, but my clients tell me it is scalable.

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Michalis Evripidou - PeerSpot reviewer
Payment Specialist at a wholesaler/distributor with 51-200 employees

The scalability is great. We have approximately 100 people using Dynamics at my company.

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Gustavo  Leo - PeerSpot reviewer
Founder at Helpbi

The solution scales very well. It's excellent for enterprise-level companies. The more you have on it, the better it is. 

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KB
Sr. Enterprise Account Executive at a tech services company with 51-200 employees

The scalability of Microsoft Dynamics CRM is good.

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AH
Office Administrator at a transportation company with 11-50 employees

I don't think we've used Microsoft Dynamics CRM long enough to know how well it will work as the company scales in size.

We have approximately five people using the solution in my organization.

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PS
Assistant Director at a tech services company with 501-1,000 employees

We have approximately 200 users using the solution.

I rate the scalability of Microsoft Dynamics CRM an eight out of ten.

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MirziyodMirsaatov - PeerSpot reviewer
CEO at Top-IT Solutions Ltd

I have found Microsoft Dynamics CRM to be scalable.

We have more than 10 people in our organization using this solution.

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SB
Project Manager at a financial services firm with 201-500 employees

It is very scalable once you understand the process. Though, there are limited applications that can be integrated with it.

We have been able to accommodate some of our legacy applications into the CRM software, which were not defaults in the functionality of the software by extending the software's functionality.

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Samaiea Fernandes - PeerSpot reviewer
Software Procurement at Bytes & Pieces

Dynamics CRM is scalable.

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DP
Project Lead at a computer software company with 201-500 employees

Its scalability is good.

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Vishwesh Hegde - PeerSpot reviewer
Technical Sales Manager at a tech services company with 1-10 employees

The solution is scalable. 

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AJ
Software Developer at Tarika Technologies Pvt Ltd

The solution is very scalable and very customizable.

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CB
Account manager at a engineering company with 11-50 employees

I have found Microsoft Dynamics CRM easy to scale.

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ZL
RPA Practice Head at a tech services company with 501-1,000 employees

It's scalable. We've been able to ensure it grows with the company. It's been pretty easy to expand it as we need.

We have about 20-25 users on the product currently. They are all in sales and marketing. We'll be rolling it out to the greater company in the coming months.

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NH
Entrepreneur at a comms service provider with 1,001-5,000 employees

I have found Microsoft Dynamics CRM to be scalable.

We have approximately 10 customers that are using this solution.

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AS
Knowledge and associate at a consultancy with 1,001-5,000 employees

We have approximately 100 customers using this solution.

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CC
Head of .NET Department at Evozon

This solution has served our needs but we have not had an excessive number of users so I can't comment on scalability.

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CB
Solution architect at a tech services company with 51-200 employees

We have approximately 1000 people using this solution in my organization. Our whole is using the solution.

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VJ
Business Development at a tech services company with 51-200 employees

Microsoft Dynamics CRM is scalable.

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Buyer's Guide
Microsoft Dynamics CRM
April 2024
Learn what your peers think about Microsoft Dynamics CRM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
767,995 professionals have used our research since 2012.