Microsoft Dynamics CRM Archived Reviews (More than two years old)

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Shaik Ishaq
Business Analyst at StackEdge Consulting
Feb 15 2016

What is most valuable?

MS Dynamics CRM 2015 release has many exciting features. Following are a couple of my favorite features in this update. 1. Search 2. Mobile Sales There are many other exciting features in MS Dynamics CRM 2015 version, promising outstanding customer experiences.

How has it helped my organization?

With the Search feature, we are now able to search in Dynamics CRM 2015 in different records or customized records. With the Mobile Sales feature, we can now create drafts in offline mode and sync it later when we are online.

What needs improvement?

Enhancing mobile usage of the CRM to other vertical would be good. I believe the MS Dynamics CRM app is a great experience to the sales people. With the mobile app, we can nurture with leads, opportunities and accounts. Although I was looking to get reports, view of all the dashboards and other modules (Settings and Service).

What is Microsoft Dynamics CRM?

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

Also known as
Dynamics CRM
Microsoft Dynamics CRM customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.