We did not ever have any problem with the support from Microsoft.

The technical support team is good. Even if there is a difference in time zones, they actually do their best to serve us for whatever we need. They are good enough. 

Technical support is good and there are three levels available. For level one, customers work with support directly to resolve issues. For level two, we step in to assist customers. For level three, we determine an error or issue is difficult and call Microsoft directly for assistance. 

The solution’s technical support is pretty good.

I have not contacted customer support since it is a paid service. However, I am not sure whether customer support offers free or paid support.

We use a third party for support.

I have never contacted technical support.

Initially, I used to contact the technical support team for assistance, but after many years of experience, I have developed the capability to handle most technical problems independently. I serve as a technical support resource for my team. If they encounter any issues, they escalate them to me for support.

We found technical support to be helpful. 

The customer support is good. The first level of support agent in every case was able to solve the problem very quickly.

The technical support is very poor.

I rate the support of Microsoft Dynamics 365 Business Central a five out of ten.

The support is good. It is better than the support I receive for other Microsoft products.

Technical support sometimes takes longer to resolve the issue.

We didn't face any issues from that side. We are still in contact with a local vendor. When the issue comes, we get instant support from them.

Technical support is fine. they are helpful and responsive, and we are satisfied with the level of support we receive. We get help from local partners, and they've been very good. 

We use the support from another vendor, not directly from the Microsoft team.

The tool’s tech support is fast.

I have not used the support from Microsoft Dynamics 365 Business Central.

I have contacted technical support. However, we rely more on the consultant we have.

We have technical support through our partner, but the solution provided by Microsoft is stable. We always have problems with add-ons locally, which are necessary for local taxes. Microsoft is making a Central Europe package, which should comply with tax laws in Central European countries. Our local provider is making one more add-on to be compliant with these local tax issues. There are several issues, especially with the speed.

I have not contacted the support but my team has.

I've never dealt with technical support. I can't speak to how helpful or responsive they are when a person needs help. 

My clients had no technical issues and their usage was also limited, so they didn't contact the technical support team of Microsoft Dynamics NAV. Based on their usage, raising tickets, or anything about flow, there were no problems.

We work very closely with technical support. I'm satisfied, but I won't say that it's great; it's just good. They are engaged with us, but there are times when we do not get the solution that we are looking for, and at other times, it just takes time. In general, the best part is that they're easily accessible and that they're supportive.

We have sometimes contacted them through the vendor. They are very fast in dealing with their support.

I think that Microsoft's technical support is extremely good, but that's just because I used to deal directly with the development team at Microsoft and I used to present at events. From my experience, it's very good. There have been some instances where they didn't get it right, but the majority of the time—I'd say 99% of the time—they give good advice. 

The solution's technical support team takes time to respond to the queries.

We haven't had to Microsoft for support on anything. So far, the vendor has helped us with any issues that came up.

We mostly rely on our service provider for support. For some issues, we consult the forums to see what other users are saying.

I have not used the vendor's support.

Microsoft provides the tech support, so there aren't any problems. 

If we have any concerns, we escalate to our IT team.

Technical support has been good over the time. However, Microsoft is ending support in June of this year, which is why we need to move away from the product.

We don't interact directly with Microsoft for support. We go through our service provider. If you look at the Microsoft model, Microsoft or our vertical company does the software, and then they deploy it for partners. We go to those partners. We've been with them for around 14 years and support has been quite good the whole time.

Our Microsoft partner here is quite responsive whenever we call them.

I have found the support to be good.

Technical support is 7/10.

I would give technical support a rating of 4/5.

In Thailand, the support here could be better. The process to get an answer is too long.

Microsoft provides very, very good support.

There's a big community that helps and I like that.

7/10

Technical support is good.

Customer service is excellent.

I would give technical support a rating of 7/10.