Microsoft Dynamics SL Room for Improvement

Cirvesh-Daga - PeerSpot reviewer
Director at T-Systems International GmbH

An area of improvement could be around automation and predictability. 

However, I'm sure Microsoft is already thinking about incorporating AI co-pilot features, which should be coming soon.

The end person who will be looking at the report is the CFO, and CFO isn't just interested in static reports but in predictive information.

Ideally, SL could use data from ERP, and CRM to provide some level of prediction. CoPilot is plugged into Dynamics, it'll be a plus and even a huge selling point over other solutions that are there in the market because now we have a component of AI. We can also give you some level of prediction.

Even if it starts with a 15% confidence level, a CFO will take that because it still allows them to increase their bets to a certain extent. So, that's something that I I will look forward to whenever Microsoft introduces it.

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VA
R&D Solution Architect | Microsoft Dynamics 365 | Power Platform at Pargesoft

The licensing of the solution should be adjusted. The policies aren't ideal. They should make it easier to understand. Right now, it's too confusing.

Microsoft should add some MRP solutions or MRP modules. When we compare it with SAP, for example, their MRP features are great. They're very efficient. Microsoft could add similar features in order to make themselves more competitive and to expand their offering.

Technical support could be simplified. There are too many tiers in tiers of service support and the first one isn't very helpful.

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