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AO
Senior System Administrator at a financial services firm with 1,001-5,000 employees
Real User
Top 5Leaderboard
Stable, scales well, and the technical support team works quickly

What is our primary use case?

I am a system administrator and I use the System Center Configuration Manager for test deployment and Windows update.

What is most valuable?

The most valuable feature is the scalability.

What needs improvement?

If you need to reboot the system during Windows Update, it can take a long time. The deployment process is lengthy and should be quicker to complete.

For how long have I used the solution?

I have three years of experience with SCCM.

What do I think about the stability of the solution?

I haven't had any problems with stability.

What do I think about the scalability of the solution?

This is a scalable product. We have approximately 1,000 users and we plan to continue using it into the future.

How are customer service and technical

What is our primary use case?

I am a system administrator and I use the System Center Configuration Manager for test deployment and Windows update.

What is most valuable?

The most valuable feature is the scalability.

What needs improvement?

If you need to reboot the system during Windows Update, it can take a long time.

The deployment process is lengthy and should be quicker to complete.

For how long have I used the solution?

I have three years of experience with SCCM.

What do I think about the stability of the solution?

I haven't had any problems with stability.

What do I think about the scalability of the solution?

This is a scalable product. We have approximately 1,000 users and we plan to continue using it into the future.

How are customer service and technical support?

The technical support from Microsoft is fast,

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

How was the initial setup?

The initial setup was not easy. It takes about half an hour to install, and then it has to be configured. The deployment will take approximately six hours in total.

What about the implementation team?

I deployed it myself.

What other advice do I have?

In summary, this product works well and I recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AM
Senior Engineer - IT Security Systems at a transportation company with 10,001+ employees
Real User
A highly-scalable solution that allows us to test out VMs

What is our primary use case?

We use this solution to test out VMs.

What is most valuable?

The ability to make collections and deploy to them has been great.

What needs improvement?

The ability to integrate MDM would be great.

For how long have I used the solution?

We just set up our lab, so we've only been using this solution for three months.

What do I think about the stability of the solution?

So far, we've had no issues with bugs or glitches. 

What do I think about the scalability of the solution?

SCCM is highly scalable.

How are customer service and technical support?

I have not had to contact technical support.

How was the initial setup?

As someone who is quite familiar with IT, the initial setup was quite straightforward. It would definitely be…

What is our primary use case?

We use this solution to test out VMs.

What is most valuable?

The ability to make collections and deploy to them has been great.

What needs improvement?

The ability to integrate MDM would be great.

For how long have I used the solution?

We just set up our lab, so we've only been using this solution for three months.

What do I think about the stability of the solution?

So far, we've had no issues with bugs or glitches. 

What do I think about the scalability of the solution?

SCCM is highly scalable.

How are customer service and technical support?

I have not had to contact technical support.

How was the initial setup?

As someone who is quite familiar with IT, the initial setup was quite straightforward. It would definitely be complicated if you're not familiar with IT.

What's my experience with pricing, setup cost, and licensing?

Presently, I am using a free trial version. 

What other advice do I have?

I really like SCCM. I am constantly learning new things all the time. So far, it seems pretty straightforward.

It's a good product designed for medium to large-sized environments that need to automate their deployments and set them in an organized manner.

Overall, on a scale from one to ten, I would give this solution a rating of eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PH
VP Pre-Sales & Product Manager at a tech services company with 1-10 employees
Real User
Helps manage deployment and security of devices through patch management

What is our primary use case?

My primary use case is for the product is mainly for helping with competitive analysis. It is not my main solution but it is one of the components.  

What is most valuable?

The most valuable part of the solution in my case is patch management.  

What needs improvement?

I would like to see Microsoft extend the coverage of the product to integrate better with other platforms beyond Windows.  

For how long have I used the solution?

I have been using SCCM (System Center Configuration Manager) for about eight years now.  

What do I think about the stability of the solution?

The stability of the product is good.  

What do I think about the scalability of the solution?

We do not have any issues with scalability.  

How are customer service

What is our primary use case?

My primary use case is for the product is mainly for helping with competitive analysis. It is not my main solution but it is one of the components.  

What is most valuable?

The most valuable part of the solution in my case is patch management.  

What needs improvement?

I would like to see Microsoft extend the coverage of the product to integrate better with other platforms beyond Windows.  

For how long have I used the solution?

I have been using SCCM (System Center Configuration Manager) for about eight years now.  

What do I think about the stability of the solution?

The stability of the product is good.  

What do I think about the scalability of the solution?

We do not have any issues with scalability.  

How are customer service and technical support?

I have not had the need to contact technical support for any reason so I have no real experience with them.  

Which solution did I use previously and why did I switch?

I also use BigFix by HCL Technologies (Hindustan Computers Limited). I use these products to check between SCCM and BigFix to see if they agree.  

What other advice do I have?

On a scale from one to ten where one is the worst and ten is the best, I would rate System Center as an eight-out-of-ten.  

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Helder Valente
Infrastructure and Networks at a financial services firm with 10,001+ employees
Real User
Top 5Leaderboard
Reliable, scalable, easy to install, and has good support

What is our primary use case?

We use this solution to deploy all of the packages to the workstations.

What is most valuable?

The scalability to deploy the package.

What needs improvement?

The App to upgrades to the server needs to be improved.

For how long have I used the solution?

We have used SCCM for a couple of years. We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It's a scalable product. We have 1,000 users in our organization. We have plans to continue using this solution.

How are customer service and technical support?

Technical support is fine. We have no issues with support.

How was the initial setup?

The initial setup is…

What is our primary use case?

We use this solution to deploy all of the packages to the workstations.

What is most valuable?

The scalability to deploy the package.

What needs improvement?

The App to upgrades to the server needs to be improved.

For how long have I used the solution?

We have used SCCM for a couple of years.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It's a scalable product. We have 1,000 users in our organization.

We have plans to continue using this solution.

How are customer service and technical support?

Technical support is fine. We have no issues with support.

How was the initial setup?

The initial setup is straightforward. It's easy for us.

We have a team of four to deploy and maintain this solution.

What about the implementation team?

We completed the installation ourselves.

It took one week to deploy and customize it.

What's my experience with pricing, setup cost, and licensing?

We have to pay for a license.

What other advice do I have?

I would recommend this solution to others who are interested in using this solution.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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DP
RHS Tech Manager at a recreational facilities/services company with 10,001+ employees
Real User
Top 5
A critical piece of infrastructure that provides what we need and works fine

What is our primary use case?

We are using it for software deployment. Our network team uses this solution. It is mostly our tier-two team.  We're on the latest version.

What is most valuable?

Software deployment and WSUS are most valuable.

What needs improvement?

There should probably be better remote support. They should also continue to improve on patch management, patching, and creating or turning products in software into deployable apps.

For how long have I used the solution?

We have been using this solution in our organization for ten years.

What do I think about the stability of the solution?

The version that we have is MEMCM, and it works fine.

How are customer service and technical support?

I've had interaction with Microsoft support, and their support is…

What is our primary use case?

We are using it for software deployment. Our network team uses this solution. It is mostly our tier-two team. 

We're on the latest version.

What is most valuable?

Software deployment and WSUS are most valuable.

What needs improvement?

There should probably be better remote support. They should also continue to improve on patch management, patching, and creating or turning products in software into deployable apps.

For how long have I used the solution?

We have been using this solution in our organization for ten years.

What do I think about the stability of the solution?

The version that we have is MEMCM, and it works fine.

How are customer service and technical support?

I've had interaction with Microsoft support, and their support is fine. It is what it is. It is always nice if it is better, but I certainly don't have any complaints.

What was our ROI?

I don't look at it from an ROI perspective. It provides what we need. It is a critical piece of infrastructure. If you want to run networking and support devices, you have no choice. You have to have it.

What other advice do I have?

I would rate SCCM a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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OO
Information System Auditor (IT Audit) at a financial services firm with 1,001-5,000 employees
Real User
Top 5Leaderboard
Scalable, stable, and responsive technical support

What is our primary use case?

We are using Microsoft Endpoint Configuration Manager in our organization for patch deployment. Additionally, we deploy and manage Microsoft antivirus solutions to most of the desktops and the servers which we have.

For how long have I used the solution?

I have been using Microsoft Endpoint Configuration Manager for approximately 

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Microsoft Endpoint Configuration Manager is scalable. I have used this solution in a couple of banks I have worked in.

How are customer service and technical support?

The technical support is good.

How was the initial setup?

The installation was not too difficult.

What about the

What is our primary use case?

We are using Microsoft Endpoint Configuration Manager in our organization for patch deployment. Additionally, we deploy and manage Microsoft antivirus solutions to most of the desktops and the servers which we have.

For how long have I used the solution?

I have been using Microsoft Endpoint Configuration Manager for approximately 

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Microsoft Endpoint Configuration Manager is scalable.

I have used this solution in a couple of banks I have worked in.

How are customer service and technical support?

The technical support is good.

How was the initial setup?

The installation was not too difficult.

What about the implementation team?

We use consultants to do the implementation and they were trained by Microsoft.

What's my experience with pricing, setup cost, and licensing?

For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the Nigerian currency.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Endpoint Configuration Manager a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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YD
Market Data and Solace Specialist at a financial services firm with 10,001+ employees
Real User
Top 20
Scalable, but needs more automation

What is our primary use case?

SCCM is used to manage both users, and your devices. It's an administration tool used for endpoint protection.

What needs improvement?

I would like to see more automation.

For how long have I used the solution?

I have been using SCCM for three years. We are using the 2019 version.

What do I think about the stability of the solution?

SCCM is a stable solution.

What do I think about the scalability of the solution?

I have not scaled with this solution. I use it for a specific reason.

How are customer service and technical support?

I have never contacted Microsoft technical support. I use our internal support.

How was the initial setup?

I was not involved in the installation of this solution.

What other advice do I have?

I would…

What is our primary use case?

SCCM is used to manage both users, and your devices. It's an administration tool used for endpoint protection.

What needs improvement?

I would like to see more automation.

For how long have I used the solution?

I have been using SCCM for three years.

We are using the 2019 version.

What do I think about the stability of the solution?

SCCM is a stable solution.

What do I think about the scalability of the solution?

I have not scaled with this solution. I use it for a specific reason.

How are customer service and technical support?

I have never contacted Microsoft technical support. I use our internal support.

How was the initial setup?

I was not involved in the installation of this solution.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate SCCM a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Doug Sullivan
Network Operations Manager at CHA Consulting
Real User
Speeds up PC and application deployment, improves consistency, and simplifies the update process

What is our primary use case?

The primary uses are PC imaging, application deployment and updates, Windows patching, and baselining.

How has it helped my organization?

Using SCCM has sped up PC deployment, made it much more consistent through automation, and provided a self-service application portal that users can go to and install software themselves without admin rights.

What is most valuable?

The most valuable features are application deployment and task-sequenced imaging.

What needs improvement?

The operations could be faster and you need some patience with this tool. I  wish that sending media to remote distribution points was faster.

For how long have I used the solution?

I have been using SCCM for 15 years.

What is our primary use case?

The primary uses are PC imaging, application deployment and updates, Windows patching, and baselining.

How has it helped my organization?

Using SCCM has sped up PC deployment, made it much more consistent through automation, and provided a self-service application portal that users can go to and install software themselves without admin rights.

What is most valuable?

The most valuable features are application deployment and task-sequenced imaging.

What needs improvement?

The operations could be faster and you need some patience with this tool. I  wish that sending media to remote distribution points was faster.

For how long have I used the solution?

I have been using SCCM for 15 years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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