Microsoft Exchange Online Customer Service and Technical Support

Keith Williams
Infrastructure Architect at a tech services company with 5,001-10,000 employees
Tech support has been great, when necessary. There is a quick response time. The specific issues we were dealing with were to verify an end-case. We did have to go through three or four different people, who gave us different answers. But, we finally got a response from a tech specialist who plainly told us that we could not do what we wanted to do. We found the tech support highly intelligent and knowledgeable. View full review »
Rajesh Ramakrishnan
Tech Lead at a tech services company with 1,001-5,000 employees
I think the tech support was very good. There are different types of support provided. We had some recent issues regarding anti-spam. View full review »
Prahlad Singh
Solutions Architect at a comms service provider with 1,001-5,000 employees
I have had limited interraction with tech support. Whatever experience I had was OK. I have occasionally opened cases with them. View full review »
Find out what your peers are saying about Microsoft Exchange vs. Microsoft Exchange Online and other solutions. Updated: May 2020.
420,062 professionals have used our research since 2012.
AhmedBayoumi
IT Team Leader (Network and Security) at a energy/utilities company with 201-500 employees
The tech support is good. If I have issues, they respond within an hour of my call. They are generally knowledgeable and provide solutions. View full review »
PunitThakkar
Managing Director at Shivaami Cloud Services Pvt. Ltd.
Tech support is a challenge at times. They take a long time to respond. Sometimes we have to wait two to three days for a response. They do help, at that point, but the response time is slow. View full review »
SumanB
Assistant Manager IT at ACP BILLING SERVICES PVT LTD
The tech support have always been very nice and helpful to us. View full review »
Ranjit Gopinathan
Senior Technology Support Analyst at a tech vendor with 5,001-10,000 employees
The tech support was very helpful. View full review »
Find out what your peers are saying about Microsoft Exchange vs. Microsoft Exchange Online and other solutions. Updated: May 2020.
420,062 professionals have used our research since 2012.