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Microsoft Exchange Online OverviewUNIXBusinessApplication

Microsoft Exchange Online is the #4 ranked solution in our list of top Email Applications. It is most often compared to G Suite Enterprise: Microsoft Exchange Online vs G Suite Enterprise

What is Microsoft Exchange Online?
Exchange Online helps protect your information with advanced capabilities. Anti-malware and anti-spam filtering protect mailboxes. Data loss prevention capabilities prevent users from mistakenly sending sensitive information to unauthorized people. Globally redundant servers, premier disaster recovery capabilities, and a team of security experts monitoring Exchange Online around the clock safeguard your data.

Microsoft Exchange Online is also known as Exchange Online, Exchange Online Plan 1, Exchange Online Plan 2, MS Exchange Online.

Buyer's Guide

Download the Email Applications Buyer's Guide including reviews and more. Updated: September 2021

Microsoft Exchange Online Customers
Bank Alfalah Ltd., Paderborn-Lippstadt Airport, Blue Star Infotech, Scitec Nutrition, Resolution Films, British Airways, Empire Cinemas, InnoGames
Microsoft Exchange Online Video

Pricing Advice

What users are saying about Microsoft Exchange Online pricing:
  • "The subscription fee is monthly."
  • "There is a license required for the solution and it is paid annually."
  • "We have an enterprise agreement for licensing."
  • "This solution requires a license."
  • "The price of the solution could be less expensive."

Microsoft Exchange Online Reviews

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Manoj Nair
Tech Specialist at Select Softwares
Real User
Top 5Leaderboard
Massive storage capacity with 100 GB per user mailbox

Pros and Cons

  • "The online version is faster, as it is a cloud instance. We can have massive mailbox capacity: 100 GB per user, which is huge. We can't provision such capacity internally, as the company would get burnt out paying for mailbox storage."
  • "I would prefer an anti-malware functionality in at least the basic version."

How has it helped my organization?

In terms of mail, it is on the cloud and there is a lot of dependency on the internal server, which is not exactly great. 

The online version is faster, as it is a cloud instance. We can have massive mailbox capacity: 100 GB per user, which is huge. We can't provision such capacity internally, as the company would get burnt out paying for mailbox storage. You have no idea how relieved the Fortune 500 company mail admins were with this.

What is most valuable?

The onboard anti-spam is pretty good. Therefore, you do not need to invest in an additional anti-spam product. If needed, invest in an anti-malware solution, specifically for weeding out damage at the email level. 

It has massive storage capacity with 100 GB per user mailbox.

What needs improvement?

I would prefer an anti-malware functionality in at least the basic version.

For how long have I used the solution?

I have deployed Office 365 and migrated my on-premise version to the cloud. Though I was a bit skeptical to move when money and backup functionality came into picture, the migration started to gain momentum. It has been more than four years since we started to use it.

What do I think about the stability of the solution?

There is no server downtime. It never runs out of mechanical resources as it is the cloud version.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
TC
Principal Analyst at a tech services company with 1,001-5,000 employees
Real User
Top 10
Works fine, but its interface can be better

What is our primary use case?

I just use it for email and scheduling work within a team.

What is most valuable?

It is for emails, and it seems to work okay. 

What needs improvement?

I don't like it in general. It sort of has that Microsoft flavor to it, which is just the style they use and the way they color things and lay them out. 

For how long have I used the solution?

I have been using Microsoft Exchange Online for seven months.

What do I think about the stability of the solution?

It is stable. I don't recall any downtime.

What do I think about the scalability of the solution?

It is scalable. We have probably hundreds of users. My immediate group has 10 users, and the larger group has 50 users.

How are customer service and technical support?

They seem okay. …

What is our primary use case?

I just use it for email and scheduling work within a team.

What is most valuable?

It is for emails, and it seems to work okay. 

What needs improvement?

I don't like it in general. It sort of has that Microsoft flavor to it, which is just the style they use and the way they color things and lay them out. 

For how long have I used the solution?

I have been using Microsoft Exchange Online for seven months.

What do I think about the stability of the solution?

It is stable. I don't recall any downtime.

What do I think about the scalability of the solution?

It is scalable. We have probably hundreds of users. My immediate group has 10 users, and the larger group has 50 users.

How are customer service and technical support?

They seem okay.

How was the initial setup?

The initial setup is pretty much straightforward. They are full of secure-everything. They want your password again after a couple of weeks. Everybody has to be security safe, so, of course, that's why they do it.

What other advice do I have?

I would recommend investing in support. None of these systems are plug and play.

I would rate Microsoft Exchange Online a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AD
Engineering Manager at a manufacturing company with 51-200 employees
Real User
Top 5Leaderboard
Stable, scalable and easy to install

What is our primary use case?

Microsoft Exchange Online is cloud-based and we always use the latest version.  I believe that my company has been using the solution for many years, although I cannot state for certain how many, as the company was doing so prior to me having joined.  We are currently using the online version of the solution, Office 365.  We use the solution in respect of Office 365, email, Office, OneDrive, SharePoint and Teams.

What needs improvement?

The licensing price of the solution could be lower. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and technical support?

The technical support is decent. 

Which

What is our primary use case?

Microsoft Exchange Online is cloud-based and we always use the latest version. 

I believe that my company has been using the solution for many years, although I cannot state for certain how many, as the company was doing so prior to me having joined. 

We are currently using the online version of the solution, Office 365. 

We use the solution in respect of Office 365, email, Office, OneDrive, SharePoint and Teams.

What needs improvement?

The licensing price of the solution could be lower. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and technical support?

The technical support is decent. 

Which solution did I use previously and why did I switch?

We did not make use of other solutions prior to Microsoft Exchange Online. 

How was the initial setup?

As the solution is cloud-based, we found the installation to be easy. I do not know how long it took, as I was not responsible for this. 

What about the implementation team?

Deployment and maintenance involved two people. 

What's my experience with pricing, setup cost, and licensing?

The licensing price could be lower. The subscription fee is monthly. 

What other advice do I have?

Our organization has 300 users making use of the solution. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Sami Alomaisy
Manager at global trading
Real User
Top 5
Overall easy to use, user friendly, and cloud based

Pros and Cons

  • "I have found the interface to be user-friendly and the overall simplicity valuable features."
  • "The solution should have a stand-alone application instead of us having to go through an internet browser."

What is most valuable?

Having the solution on the cloud has alleviated the need to have hardware on-premises. I no longer have to deal with the expense of power usage and the hardware taking up space. It is much better for us, we can now focus more on the business instead of our assets.

I have found the interface to be user-friendly and the overall simplicity valuable features.

What needs improvement?

The solution should have a stand-alone application instead of us having to go through an internet browser.

For how long have I used the solution?

I have been using this solution for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

In my experience Microsoft Exchange Online is scalable. We have approximately 10 people using this solution in my organization.

How was the initial setup?

We have three technicians that do the deployment and maintenance for the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license required for the solution and it is paid annually.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange Online an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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JH
IT Specialist - Technology Services at a educational organization with 10,001+ employees
Real User
Top 5
Good for assigning tasks to individuals, but it is too complex and needs to be streamlined

What is our primary use case?

We use this solution for planning tasks. We need to upgrade 5,000 computers and we have to assign that to several different teams of people. As the tasks are completed, we are expecting updates regarding the status and other relevant information.

How has it helped my organization?

We are not very happy with this product.

What is most valuable?

The most valuable feature is being able to assign an individual a task. 

What needs improvement?

This product is too complex to use. It could be more streamlined because it offers an overabundance of features. It's simultaneously offering you to do 10 different things and it's confusing as to what we should do first.

For how long have I used the solution?

I have been using Microsoft Exchange Online for…

What is our primary use case?

We use this solution for planning tasks. We need to upgrade 5,000 computers and we have to assign that to several different teams of people. As the tasks are completed, we are expecting updates regarding the status and other relevant information.

How has it helped my organization?

We are not very happy with this product.

What is most valuable?

The most valuable feature is being able to assign an individual a task. 

What needs improvement?

This product is too complex to use.

It could be more streamlined because it offers an overabundance of features. It's simultaneously offering you to do 10 different things and it's confusing as to what we should do first.

For how long have I used the solution?

I have been using Microsoft Exchange Online for about two years.

What do I think about the stability of the solution?

We have had no issues with stability.

What do I think about the scalability of the solution?

We have a couple of thousand users. 

How was the initial setup?

The initial setup is pretty simple.

What's my experience with pricing, setup cost, and licensing?

We have an enterprise agreement for licensing.

What other advice do I have?

I would rate this solution a five out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
MG
Information Management Specialist at a government with 501-1,000 employees
Real User
Top 5Leaderboard
Stable, easy to scale, and has good support

What is our primary use case?

The main use for Microsoft Exchange Online is to work remotely. 

What is most valuable?

It allows us to work from home, at any time or anywhere.

What needs improvement?

The integration could be better if it could integrate well with other products and software.

For how long have I used the solution?

I have been using  Microsoft Exchange Online for a couple of years. We are using the latest version.

What do I think about the stability of the solution?

It's a stable product. We have no issues with the stability of Microsoft Exchange Online.

What do I think about the scalability of the solution?

Microsoft Exchange Online is a scalable solution. We have 350 users in our organization.

How are customer service and technical support?

I…

What is our primary use case?

The main use for Microsoft Exchange Online is to work remotely. 

What is most valuable?

It allows us to work from home, at any time or anywhere.

What needs improvement?

The integration could be better if it could integrate well with other products and software.

For how long have I used the solution?

I have been using  Microsoft Exchange Online for a couple of years.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable product. We have no issues with the stability of Microsoft Exchange Online.

What do I think about the scalability of the solution?

Microsoft Exchange Online is a scalable solution.

We have 350 users in our organization.

How are customer service and technical support?

I don't have any issues with the technical support. They are good.

Which solution did I use previously and why did I switch?

Previously, I was using Outlook.

How was the initial setup?

I was not involved in the installation.

We have a team of four or five admins to maintain and deploy this solution.

What other advice do I have?

I would recommend this solution to others.

I would rate Microsoft Exchange Online a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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IC
ICT Consultant at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
Easy to use, reliable, and scalable

What is our primary use case?

I am using Microsoft Exchange Online as part of Office 365 for email and the messaging services.

What is most valuable?

The solution is easy to use and the cloud version has taken a lot of challenges away from the user.

What needs improvement?

The solution could improve by making the user interface better.

For how long have I used the solution?

I have been using this solution for approximately two years.

What do I think about the stability of the solution?

Microsoft Exchange Online is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How was the initial setup?

The installation is quick.

What's my experience with pricing, setup cost, and licensing?

This solution requires a license.

What

What is our primary use case?

I am using Microsoft Exchange Online as part of Office 365 for email and the messaging services.

What is most valuable?

The solution is easy to use and the cloud version has taken a lot of challenges away from the user.

What needs improvement?

The solution could improve by making the user interface better.

For how long have I used the solution?

I have been using this solution for approximately two years.

What do I think about the stability of the solution?

Microsoft Exchange Online is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How was the initial setup?

The installation is quick.

What's my experience with pricing, setup cost, and licensing?

This solution requires a license.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange Online a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Muhammad Shoaib Bhatti
CoFounder/CTO at Hybrid Technologies
Reseller
Top 5Leaderboard
Stable, scalable, and can be used from anywhere

What is our primary use case?

I have been using the solution for 5 years. 

How has it helped my organization?

There is only one use case for our clients, we sell the solution to clients that can not afford to build on-site data centers and therefore they need an online solution.

What do I think about the stability of the solution?

The solution we have found it to stable.

What do I think about the scalability of the solution?

The solution is scalable.

What's my experience with pricing, setup cost, and licensing?

The price of the solution could be less expensive.

What other advice do I have?

I recommend the product and we plan to continue selling it in the future. I rate Microsoft Exchange Online eight out of ten.

Which deployment model are you using for this

What is our primary use case?

I have been using the solution for 5 years. 

How has it helped my organization?

There is only one use case for our clients, we sell the solution to clients that can not afford to build on-site data centers and therefore they need an online solution.

What do I think about the stability of the solution?

The solution we have found it to stable.

What do I think about the scalability of the solution?

The solution is scalable.

What's my experience with pricing, setup cost, and licensing?

The price of the solution could be less expensive.

What other advice do I have?

I recommend the product and we plan to continue selling it in the future.

I rate Microsoft Exchange Online eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller