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Microsoft Exchange Pros and Cons

Microsoft Exchange Pros

IT Manager at a renewables & environment company with 201-500 employees
It has a feature that allows you to retain an email and recover it as an administrator. When you activate this feature, even if a user deletes an email, the email is still in the system, and we can retrieve it as an administrator. It is a very useful function. We turn this feature on for some of the mailboxes because we need to keep all the records. I like the way emails are classified in this solution. It makes it really easy to take a look at the most important messages. This is a really good functionality. Some of the emails directly exchanged with you are marked as important and shown in one tab, and everything else is in another tab. We usually don't have any issue with Exchange. It can be integrated with different solutions.
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GY
Owner at a security firm with 1-10 employees
Now, we manage to serve almost 99% of the information.
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PM
Research Analyst at a tech services company with 11-50 employees
It's so much of a part of what I do every day that I don't give it a lot of thought. It just works, for the most part, until it doesn't, in which case I call tech support.
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Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,267 professionals have used our research since 2012.
SK
Head Of Information Technology at a insurance company with 201-500 employees
Microsoft Exchange is a powerful solution. It can easily integrate with Active Directory and other business applications. It does not require any training, it is flexible and simple to use. When comparing Microsoft Exchange to other solutions, such as Lotus Note, it is more straightforward for business.
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IC
ICT Consultant at a tech services company with 11-50 employees
The availability group settings are better, so it has inherent scalability. In 2010, they added several sensible rules.
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AL
Test Automation Lead at a financial services firm with 10,001+ employees
For me, the solution is very user-friendly. I've used it a long time and I know where everything is.
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Solutions Architect at a tech services company with 10,001+ employees
It gives me benefit in terms of integration with other services such as SharePoint, Microsoft Teams, and OneDrive. It makes my work much easier.
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PB
Project Manager at a transportation company with 51-200 employees
The initial setup is quite a straightforward process. I don't think it is a very complicated solution. Plenty of things could be more complex, but the ordinary, general settings are quite simple.
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CoFounder/CTO at Hybrid Technologies
Customers can benefit from this new pricing model because it's expensive and now with the subscription they can budget for this.
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HU
Senior System Administrator at Secure Code
It's a very user-friendly application. The mail server is also valuable when compared to other services like SquirrelMail.
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Microsoft Exchange Cons

IT Manager at a renewables & environment company with 201-500 employees
Its search functionality can be better. It is currently not really easy. It has the capability to search your mailbox, but it has some restrictions in terms of the number of results that you can retrieve. You can only get around 250 results. If you want to do a deeper search, you need to use different functionalities of the product. The policy that we have for handling emails is that we do not delete emails at all. If I insert the text that I am searching for in the Search field, it only retrieves a limited number of emails. To search for an email from 2010, I need to use different search functions to find what I am looking for. Microsoft can also improve its licensing for its products. Microsoft's licensing is not very easy to understand. It can sometimes be really complex to understand what you need to have in order to comply with Microsoft licensing.
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GY
Owner at a security firm with 1-10 employees
When we started using Exchange on the cloud, we had a lot of initial problems relating to our main database and we also experienced issues with the accidental deletion of inboxes, amongst other things. In fact, many of the files we had moved to the cloud had disappeared. There also seems to be a problem with the retention of information.
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PM
Research Analyst at a tech services company with 11-50 employees
Exchange can be a little finicky, sometimes, or flakey. Last week, for example, I had gone into my calendar to check on some briefings that I had established, and then went back into my inbox, and suddenly the view had changed. I had no idea what it was that I had done, and I couldn't figure out how to get that view back. I took a productivity hit as a result of that, trying to fix it, due to the fact that it just wasn't what I wanted. It wasn't what I was used to working with. Two different tech support people had to work with me in order to get the view back to what I wanted just so I could be productive.
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Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,267 professionals have used our research since 2012.
SK
Head Of Information Technology at a insurance company with 201-500 employees
From a reliability perspective, they need to improve the search engine, it is not very powerful.
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IC
ICT Consultant at a tech services company with 11-50 employees
They could continue to improve the consolidation and integration of mailbox services to make them more flexible, easier to deploy, and more manageable.
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AL
Test Automation Lead at a financial services firm with 10,001+ employees
For new users, it might take them some time to get used to the product.
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Solutions Architect at a tech services company with 10,001+ employees
There are limitations in terms of the number of emails that can be sent in a minute, which makes it a little difficult for the marketing folks.
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PB
Project Manager at a transportation company with 51-200 employees
In terms of what should be improved, they should probably move to a cloud option like Office 365. We would like to get this functionality without the need to deploy complex hardware and software solutions. This should be the next thing, making Exchange more related to Office products, which are more cloud-oriented, less on-premise or desktop-oriented solutions, like the direction Google is strongly moving towards.
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CoFounder/CTO at Hybrid Technologies
The pricing could be better, and it could have an easier implementation.
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HU
Senior System Administrator at Secure Code
From a security point of view, Microsoft should enhance the new features. Technical support could also be better.
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Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,267 professionals have used our research since 2012.