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JD
Sr System Administrator at a energy/utilities company with 1,001-5,000 employees
Real User
Good configuration and customization features

What is most valuable?

All of Exchange's features are valuable. For example, we can configure the MAPI profile, IM profile, or mobile profile. 

What needs improvement?

Microsoft Exchange needs to improve how it handles and assigns policy and security.

For how long have I used the solution?

I have been working with Exchange for the last 10 years.

What do I think about the stability of the solution?

The product is absolutely stable.

What do I think about the scalability of the solution?

I think Exchange is somewhat scalable, but not exactly. For example, if we ever need to update our server, we have to create another server and migrate the mailboxes from one server to another. So, it's only somewhat scalable, not fully.

How are customer service and support?

We are…

What is most valuable?

All of Exchange's features are valuable. For example, we can configure the MAPI profile, IM profile, or mobile profile. 

What needs improvement?

Microsoft Exchange needs to improve how it handles and assigns policy and security.

For how long have I used the solution?

I have been working with Exchange for the last 10 years.

What do I think about the stability of the solution?

The product is absolutely stable.

What do I think about the scalability of the solution?

I think Exchange is somewhat scalable, but not exactly. For example, if we ever need to update our server, we have to create another server and migrate the mailboxes from one server to another. So, it's only somewhat scalable, not fully.

How are customer service and support?

We are getting good technical support. We have an in-house support person, so we don't need any technical support most of the time. 

How was the initial setup?

It's easy. Easy to use. Not complex.

What's my experience with pricing, setup cost, and licensing?

It's reasonable. It's an affordable price.

What other advice do I have?

I rate Microsoft Exchange nine out of 10. It's a good product that you can either implement on-premises or on the cloud. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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EV
Director at a tech services company with 1-10 employees
Real User
Top 20
Highly scalable, reliable, reasonably priced, and has good support

What is our primary use case?

Microsoft Exchange is an email platform.

What is most valuable?

I am quite happy with this solution.

What needs improvement?

While this solution is cost-effective, in general, the price could be better. If it was the same product, and slightly cheaper, that would be amazing.

For how long have I used the solution?

I have been working with Microsoft Exchange for 15 years. Historically, this solution was on-premises, and now it is cloud-based.

What do I think about the stability of the solution?

We have no issues with the stability of Microsoft Exchange.

What do I think about the scalability of the solution?

This is a highly scalable email platform. We support 15,000 end-users for many different companies.

How are customer service

What is our primary use case?

Microsoft Exchange is an email platform.

What is most valuable?

I am quite happy with this solution.

What needs improvement?

While this solution is cost-effective, in general, the price could be better. If it was the same product, and slightly cheaper, that would be amazing.

For how long have I used the solution?

I have been working with Microsoft Exchange for 15 years.

Historically, this solution was on-premises, and now it is cloud-based.

What do I think about the stability of the solution?

We have no issues with the stability of Microsoft Exchange.

What do I think about the scalability of the solution?

This is a highly scalable email platform.

We support 15,000 end-users for many different companies.

How are customer service and support?

Support is very good.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

Microsoft Exchange is a very well-priced solution.

Depending on their use case, they can purchase a variety of licenses.

What other advice do I have?

I would definitely recommend this solution.

I would rate Microsoft Exchange a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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VS
Project Manager at a tech services company with 51-200 employees
Real User
Top 20
Well integrated with other Microsoft products

What is most valuable?

It is very well integrated with other Microsoft programs, teams, and so on. They work well together. 

What needs improvement?

It's not always the finest solution in terms of integration with products that are not from Microsoft. It integrates very well with Microsoft products but not with third-party products. 

For how long have I used the solution?

I have been using Microsoft Exchange for approximately five years.

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

It is scalable. Around 100 users in our company are using it. 

How are customer service and technical support?

I don't have any experience with technical support.

How was the initial setup?

It was easy to set…

What is most valuable?

It is very well integrated with other Microsoft programs, teams, and so on. They work well together. 

What needs improvement?

It's not always the finest solution in terms of integration with products that are not from Microsoft. It integrates very well with Microsoft products but not with third-party products. 

For how long have I used the solution?

I have been using Microsoft Exchange for approximately five years.

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

It is scalable. Around 100 users in our company are using it. 

How are customer service and technical support?

I don't have any experience with technical support.

How was the initial setup?

It was easy to set it up.

What's my experience with pricing, setup cost, and licensing?

It's working very well. There is no problem, but the price is not the best.

What other advice do I have?

It is a good product. Only the price and integration can be improved. 

I would rate Microsoft Exchange a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
CM
Accounts Manager. at Focus Corporation
Real User
Top 20
Reliable, straightforward install, and backup feature valuable

What is our primary use case?

We use the solution for all communication exchanged with our team, customers, and all other internet exchanges. Additionally, it was used as a formal way of communication.

What is most valuable?

The backup and archiving features are valuable, it is user friendly too.

What needs improvement?

They could improve on the search function, it takes too much time.

For how long have I used the solution?

I have been using the solution for five years.

What do I think about the stability of the solution?

It is a reliable solution.

What do I think about the scalability of the solution?

We have approximately 20,000 users using the solution.

How was the initial setup?

The installation was straightforward and it was supported by the IT team.

What

What is our primary use case?

We use the solution for all communication exchanged with our team, customers, and all other internet exchanges. Additionally, it was used as a formal way of communication.

What is most valuable?

The backup and archiving features are valuable, it is user friendly too.

What needs improvement?

They could improve on the search function, it takes too much time.

For how long have I used the solution?

I have been using the solution for five years.

What do I think about the stability of the solution?

It is a reliable solution.

What do I think about the scalability of the solution?

We have approximately 20,000 users using the solution.

How was the initial setup?

The installation was straightforward and it was supported by the IT team.

What other advice do I have?

I was satisfied with the usage of Microsoft Exchange, I would recommend the solution.

I rate Microsoft Exchange an eight out of ten.


Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Murat Er
Chief Information Officer with 1-10 employees
Real User
Top 20
Can be easily installed and is stable and scalable

What is our primary use case?

We use Microsoft Exchange Server for the users in our company.

What is most valuable?

We have found it to be a stable solution. It is scalable and easy to install.

What needs improvement?

I think it could be more scalable.

What do I think about the stability of the solution?

Microsoft Exchange is stable.

What do I think about the scalability of the solution?

It is scalable. We currently have 2000 users.

How was the initial setup?

It's easy to install and took about three to four hours.

What about the implementation team?

We were able to install it ourselves. A team of three handled the installation and maintenance.

What other advice do I have?

On a scale from one to ten, I would rate Microsoft Exchange at ten. It is easy to…

What is our primary use case?

We use Microsoft Exchange Server for the users in our company.

What is most valuable?

We have found it to be a stable solution. It is scalable and easy to install.

What needs improvement?

I think it could be more scalable.

What do I think about the stability of the solution?

Microsoft Exchange is stable.

What do I think about the scalability of the solution?

It is scalable. We currently have 2000 users.

How was the initial setup?

It's easy to install and took about three to four hours.

What about the implementation team?

We were able to install it ourselves. A team of three handled the installation and maintenance.

What other advice do I have?

On a scale from one to ten, I would rate Microsoft Exchange at ten.

It is easy to install. A team of three people were able to handle the installation and maintenance. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MB
Vice President & Head of ICT at a financial services firm with 1,001-5,000 employees
Real User
Scalable, good support, but lacking cloud management

What is our primary use case?

Microsoft Exchange can be used as an email service.

What needs improvement?

We would prefer to be able to manage the solution on the cloud.

For how long have I used the solution?

I have been using Microsoft Exchange for approximately eight years.

What do I think about the stability of the solution?

I have found Microsoft Exchange to be stable.

What do I think about the scalability of the solution?

Microsoft Exchange is scalable. We have 600 users using this solution in our organization.

How are customer service and support?

Microsoft has a very good support team.

What about the implementation team?

We did the implementation ourselves.

What other advice do I have?

I rate Microsoft Exchange a six out of ten.

Which

What is our primary use case?

Microsoft Exchange can be used as an email service.

What needs improvement?

We would prefer to be able to manage the solution on the cloud.

For how long have I used the solution?

I have been using Microsoft Exchange for approximately eight years.

What do I think about the stability of the solution?

I have found Microsoft Exchange to be stable.

What do I think about the scalability of the solution?

Microsoft Exchange is scalable.

We have 600 users using this solution in our organization.

How are customer service and support?

Microsoft has a very good support team.

What about the implementation team?

We did the implementation ourselves.

What other advice do I have?

I rate Microsoft Exchange a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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