Microsoft Exchange Room for Improvement

IT Manager at a renewables & environment company with 201-500 employees
Its search functionality can be better. It is currently not really easy. It has the capability to search your mailbox, but it has some restrictions in terms of the number of results that you can retrieve. You can only get around 250 results. If you want to do a deeper search, you need to use different functionalities of the product. The policy that we have for handling emails is that we do not delete emails at all. If I insert the text that I am searching for in the Search field, it only retrieves a limited number of emails. To search for an email from 2010, I need to use different search functions to find what I am looking for. Microsoft can also improve its licensing for its products. Microsoft's licensing is not very easy to understand. It can sometimes be really complex to understand what you need to have in order to comply with Microsoft licensing. View full review »
Owner at a security firm with 1-10 employees
When we started using Exchange on the cloud, we had a lot of initial problems relating to our main database and we also experienced issues with the accidental deletion of inboxes, amongst other things. In fact, many of the files we had moved to the cloud had disappeared. There also seems to be a problem with the retention of information. For example, if you delete something, you may have a problem restoring the entirety of the inbox, so if somebody leaves and you want to backup your data, you need to download it to your local servers. This is a big area for improvement. View full review »
Research Analyst at a tech services company with 11-50 employees
Exchange can be a little finicky, sometimes, or flakey. Last week, for example, I had gone into my calendar to check on some briefings that I had established, and then went back into my inbox, and suddenly the view had changed. I had no idea what it was that I had done, and I couldn't figure out how to get that view back. I took a productivity hit as a result of that, trying to fix it, due to the fact that it just wasn't what I wanted. It wasn't what I was used to working with. Two different tech support people had to work with me in order to get the view back to what I wanted just so I could be productive. The fact that I messed around trying to get that view back, and could not figure it out for myself, and it took two different tech support people to help me get back to what I had before, is an area of improvement. I have no idea what it was that I did that caused the view to change. All I was doing is going from the calendar back to the inbox, and it was somehow different. It may have been a UI bug. I'm unsure. The second tech person that was working with me to try to get the view back the way I wanted it, told me one time his cat walked across his keyboard and it totally screwed things up for him. He had no idea what had happened, and he had to go back and re-set up a lot of configurations. That tells me there must be something wrong in the design, if small things can happen to set it off like that. View full review »
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: February 2021.
464,082 professionals have used our research since 2012.
Project Manager at a transportation company with 51-200 employees
In terms of what should be improved, they should probably move to a cloud option like Office 365. We would like to get this functionality without the need to deploy complex hardware and software solutions. This should be the next thing, making Exchange more related to Office products, which are more cloud-oriented, less on-premise or desktop-oriented solutions, like the direction Google is strongly moving towards. View full review »
Muhammad Shoaib Bhatti
CoFounder/CTO at a tech services company with 51-200 employees
The pricing could be better, and it could have an easier implementation. View full review »
IT Infrastructure Engineer at a retailer with 1,001-5,000 employees
In the version we have, I would like to see better communication between the end device and the Exchange server. View full review »
Controls Engineer at C-Tech Controls
It doesn't work very well on a virtual machine. We had to move it around. There are also issues when you try to move it between computers. View full review »
Project Manager at a tech services company with 51-200 employees
It's not always the finest solution in terms of integration with products that are not from Microsoft. It integrates very well with Microsoft products but not with third-party products. View full review »
Chokri Mejri
Accounts Manager. at Focus Corporation
They could improve on the search function, it takes too much time. View full review »
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: February 2021.
464,082 professionals have used our research since 2012.