Microsoft Identity Manager Customer Service and Technical Support

SpprtEngine4657
Support Engineer – Solutions Architect at a tech services company with 11-50 employees
They provide excellent support. Now when you log a call with them they engage with you until they resolve the solution. They give you a dedicated engineer, a PSE specifically, to come and correct any issues. View full review »
Venkatesh Ampolu
Principal Security Advisory Consultant and Delivery Lead at a tech services company with 1,001-5,000 employees
I had experience dealing with Microsoft customer support when I was working for Behold. The technical support is a little slow. They are a little slow in responding and they take their own time when offering the service. I'm happy but I'm not delighted with their support. View full review »
Jiju Gopinath
Vice President, IT Infrastructure & Information Security at KAMCO
I would rate the technical support a seven out of ten. There are different service levels. For example, an enterprise customer will probably have a special service level agreement, but for SMBs, the level is different. So in that, not all customers are treated equally. View full review »
CTO9b3b
CTO at a music company with 10,001+ employees
The technical support for this solution is ok. View full review »

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