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Michael  Luebbert
Intune/Desktop Engineer at a tech services company with 51-200 employees
Real User
Integrates with various devices and has a fantastic Autopilot feature, but doesn't handle software updates well by itself and should have a seamless remote desktop capability

Pros and Cons

  • "The Autopilot feature is fantastic. It is a Microsoft product, so it deals best with Microsoft operating systems, but it can integrate with iOS, Mac OS, Linux, and Android."
  • "It just doesn't handle software updates well at all by itself. You need to be a scripting wizard to make those happen properly, or you use third-party tools. The Windows feature updates are very difficult to implement. I would like to see a proprietary built-in remote control tool. I know that they have Team Viewer integrated, but it is not seamless. It would be nice if they had a seamless remote desktop capability directly from the Intune console."

What is our primary use case?

It is mainly used as an endpoint management tool for MDM. We are using it for Windows devices, iPads, and Macintosh devices. 

We have its latest version. It is mostly cloud-based or SAS only, and we have a couple of clients that use hybrid.

What is most valuable?

The Autopilot feature is fantastic. It is a Microsoft product, so it deals best with Microsoft operating systems, but it can integrate with iOS, Mac OS, Linux, and Android.

What needs improvement?

It just doesn't handle software updates well at all by itself. You need to be a scripting wizard to make those happen properly, or you use third-party tools. The Windows feature updates are very difficult to implement.

I would like to see a proprietary built-in remote control tool. I know that they have Team Viewer integrated, but it is not seamless. It would be nice if they had a seamless remote desktop capability directly from the Intune console.

For how long have I used the solution?

I have been using this solution for four years.

What do I think about the stability of the solution?

Outside of a couple of little hiccups, it is very stable.

What do I think about the scalability of the solution?

It is scalable. 

How are customer service and technical support?

Overall, they're pretty decent. Their response time is sometimes a little slow, but they do get back to you and offer assistance.

Which solution did I use previously and why did I switch?

I have used Workspace ONE. Workspace ONE works really well for iPads and Androids. I haven't used it recently for Windows. They had just started to sort of delve into that arena, but I can't really say how well it works because I haven't really tried it on Windows 10. Workspace ONE is far superior when it comes to iOS and Android OS. If I remember correctly, they're comparable in price.

How was the initial setup?

It is straightforward for somebody who has got experience. It is certainly not something that somebody who came off the street can do easily. There is a lot of documentation, but the documentation varies widely, and it can be difficult to set up. Microsoft does offer some good support and assistance with it. If you have a user base of 300 devices or more, they'll actually walk you through the entire setup and assist you.

Currently, I am solely providing support for eight different clients who probably have over a thousand devices in total. So, the maintenance isn't difficult.

What's my experience with pricing, setup cost, and licensing?

Most of our clients come to us with licensing already in place. On average, it costs $6 per device per month to add Intune to an Office 365 subscription, but I am not sure.

What other advice do I have?

If your clients have Office 365, and they're not using Intune, they should be.

I would rate Microsoft Intune a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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JL
Senior Partner at a tech services company with 1-10 employees
Real User
Top 20
Is integrated with the rest of the Microsoft products but needs to replace SCCM

Pros and Cons

  • "I like the fact that it's integrated with the rest of the Microsoft products, so customers can manage it from their Office 365 portal or Azure portal."
  • "They could also make it easier to use because there are some other products that may be easier to use in terms of the look and feel of the dashboard."

What is our primary use case?

Generally, we use it with banking, finance, or government entities, usually medium to large customers. We also have smaller customers who are dealing with sensitive private data and therefore are interested in running Intune on top of their Office 365 licensing.

What is most valuable?

I like the fact that it's integrated with the rest of the Microsoft products, so customers can manage it from their Office 365 portal or Azure portal.

What needs improvement?

If you could replace SCCM completely with Intune, that would be fantastic so that you don't have to run SCCM with Intune as an extension.

They could also make it easier to use because there are some other products that may be easier to use in terms of the look and feel of the dashboard.

What do I think about the stability of the solution?

The stability is quite mature here in Australia.

What do I think about the scalability of the solution?

The scalability is quite good.

How are customer service and technical support?

The technical support is really good. First level support is just your normal desktop level, but the second or third level is much deeper. It's pretty good

Usually, if I log a call in the morning, I may get a call in the afternoon to sort it out through screen share. Sometimes, it's someone in Shanghai that takes the call, and I speak Chinese, and they speak Chinese, so I'm pretty happy with that.

How was the initial setup?

If the customer is already operating on a cloud environment, then it's easy, but if a customer has a hybrid environment, then it can be complex.

If they've got people who are now working home that previously used to work in the office and they still want them to use their work laptops at home, it gets complex. You would need to start looking at registering the devices into Azure AD, which then leads to Azure AD premiums. Therefore, you would need to find out from Microsoft whether to add the device into Azure AD, to register it, that you would also need MDM or an Intune license added on top.

What's my experience with pricing, setup cost, and licensing?

If you're ever going to buy an Office 365 environment, then pricing is reasonable given all that it does, but if you're not, then you might find the pricing expensive.

What other advice do I have?

I would recommend that they check it out thoroughly because things are moving very quickly with Microsoft, and we get better support now, given Australia's a hero country of Microsoft.

A lot of companies are switching to hybrid environments because of COVID, and Microsoft Intune can be deployed in a hybrid environment.

However, because Microsoft Intune doesn't totally replace SCCM, I would rate it at seven on a scale from one to ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
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Emanuele Marangione
Transition Project Manager at DXC
Real User
Top 20
Easy initial setup with good configuration capabilities and an intuitive interface

Pros and Cons

  • "Technical support, in general, has been quite helpful."
  • "The feature that allows us to import the business application from the configuration manager to Intune is not very good at this time."

What is our primary use case?

The solution can be primarily used for mobile management. We're using the solution to enroll Windows 10 devices.

What is most valuable?

The policies on the solution are very good.

The process of enrolling devices is a useful aspect for us.

The features that allow us to control the devices are helpful.

The initial setup is not hard at all.

Technical support, in general, has been quite helpful.

We've found the configuration capabilities to be quite good.

So far, the solution is fast and has an intuitive interface.

What needs improvement?

The feature that allows us to import the business application from the configuration manager to Intune is not very good at this time. They should be getting better in the application input on that platforms. It's an aspect that could use some improvement.

Other than that, I can't recall the solution lacking any features. Overall, we've been happy with the offering.

For how long have I used the solution?

I've used the solution in the last 12 months. We've been using it for one year, more or less. It hasn't been a very long time just yet.

What do I think about the stability of the solution?

The stability of the product is quite good. there are no bugs or glitches. It doesn't crash or freeze. The performance is reliable. 

What do I think about the scalability of the solution?

We do plan to increase the use of the solution over the coming year. Our intention is to scale a bit. We don't plan on switching products anytime soon.

How are customer service and technical support?

I've dealt with technical support in the past, and I'm quite satisfied with them. They are knowledgeable and responsive. I have no complaints.

Which solution did I use previously and why did I switch?

We did not previously use a different solution. We've only ever used Microsoft Intune for these current use cases.

How was the initial setup?

We found the initial setup to be quite easy and straightforward. It's not complex. If a company wants to set it up themselves, they shouldn't have an issue doing so.

The deployment didn't take very long. It was a pretty quick process overall. 

What's my experience with pricing, setup cost, and licensing?

I can't speak to any aspect of the pricing. It's not something I handle. I don't deal with licensing and therefore don't know if it is expensive or reasonably priced.

What other advice do I have?

I've been testing the solution. I'm a customer and an end-user. My company does not have a business relationship with Microsoft.

In general, I would rate the solution at an eight out of ten. We've been happy with the capabilities overall.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MM
Managing Consultant at a tech services company with 11-50 employees
Consultant
Top 20
Transparently enforces compliance policies and works well, but the initial setup requires user intervention

Pros and Cons

  • "The biggest thing for us is enforcing logins only from devices that are managed by Intune."
  • "Once it's configured it is unobtrusive, but it does take some hands-on to configure and deploy it properly."

What is our primary use case?

We are a consulting agency and we help people make technology and business decisions. 

Our environment is fully online and we're a Microsoft 365 shop. We are using Intune for security. It is their MDM for mobile devices, but it is also their application ADM and it works on desktops as well.

We primarily use it to maintain compliance for our customers. They require that we use it to enforce compliance with the same level that they do internally, so we're following the compliance guidelines of several Fortune 100 companies. Intune is what we use to meet those requirements.

How has it helped my organization?

Using this product has completely stopped DLP, so people cannot take material off of corporate machines or corporate imagines, and that's a huge benefit.

What is most valuable?

The biggest thing for us is enforcing logins only from devices that are managed by Intune.

We also use it for enforcing DLP and all of the other security policies that you need for compliance in order to do work for major corporations.

It integrates well with the Microsoft environment. Once it's deployed, it's set and forget.

What needs improvement?

Once it's configured it is unobtrusive, but it does take some hands-on to configure and deploy it properly.

For how long have I used the solution?

I have been using Intune for a year.

What do I think about the stability of the solution?

Intune has been very stable.

What do I think about the scalability of the solution?

We're a small company of fewer than 100 people and it scales well enough for us.

We are financial analysts and IT consultants.

How are customer service and technical support?

I have not used the technical support personally, but it seems to be okay.

Which solution did I use previously and why did I switch?

We used a third-party package before, and we moved to Intune because it was easier to integrate with Microsoft Windows or Microsoft 365. It also provides coverage for desktops.

How was the initial setup?

The initial setup requires user participation. You can't push it without the client being engaged. That is part of the configuration.

What other advice do I have?

Overall, this product works pretty well. Security products are the disgusting medicine that we don't like to take, but we have to take it to stay healthy.

This is a good product because it's transparent and works well, although it's unfortunate that we have to have it.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sabarish Natarajan
Solutions Architect at a tech services company with 10,001+ employees
Real User
Top 5
Very good technical support with great scalability and mobile acesss management

Pros and Cons

  • "The mobile application management, MAM, is the most useful aspect of the solution."
  • "Reporting could be improved. It needs to be more expensive and robust."

What is our primary use case?

We primarily implement the solution for our customers. It's mainly used by our clients for device management.

How has it helped my organization?

The product helps organizations have a model or place to allow users to access the corporate resources from any device that the user wants and in a highly secured way. That way, the data can be managed by the organization, whether the device is managed or not.

What is most valuable?

The mobile application management, MAM, is the most useful aspect of the solution.

The initial setup is very straightforward.

The solution is quite stable.

The product scales very, very well.

We've found the technical support to be excellent.

What needs improvement?

The legacy system management could use some improvement.

Reporting could be improved. It needs to be more expensive and robust.

Technical support could be a bit quicker to respond.

For how long have I used the solution?

We've used the solution for two years. It hasn't been an extremely long amount of time.

What do I think about the stability of the solution?

The product is stable. Microsoft, obviously, is a stable platform. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in terms of performance.

What do I think about the scalability of the solution?

The solution is highly scalable. A company can expand the solution if it would like to.

How are customer service and technical support?

I'd rate the solution at a four out of five. It's mostly quite good. They are helpful and knowledgeable. However, The response times could improve. In general, we are mostly satisfied with the level of service provided to us.

How was the initial setup?

The initial setup is not overly complex or difficult. It is easy. The implementation is straightforward.

The deployment process is pretty quick. It takes a couple of days, and not quite a week.

What about the implementation team?

We can implement the solution for our clients.

What's my experience with pricing, setup cost, and licensing?

Being a deployment or being a technical resource, I'm not that good in the pricing. It's not an aspect o the solution I directly deal with. I can't speak to the specific costs to a company.

What other advice do I have?

We are a global distributor for Microsoft. I am a consultant. I do deployment for my customers.

I'd rate the solution at an eight out of ten overall.

I would advise new users and organizations that they should follow the industry standard practices of configuring the policies and they can always highly rely on Microsoft for other security products as well.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
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VO
Technical Lead-Infrastructure Operations at a manufacturing company with 10,001+ employees
Vendor
Top 20
Autopilot is a great bonus as is the real-time feature

Pros and Cons

  • "Remote Wipe and Autopilot is one of the best features."
  • "Lacking ability to leverage more iOS device management internally."

What is our primary use case?

The use case for this solution varies depending on the user's requirement. Some are only interested in MDM, while others are interested in managing Windows plus Mac. It really depends. We are partners and provide on-prem, cloud and hybrid services to our customers. I'm tech lead infrastructure operations. 

What is most valuable?

Lately I've been working on the Remote Wipe and Autopilot. Autopilot is one of the best features because we can use it during remote migration. It especially helps in this pandemic situation where we don't need any end-user computing engineer support. If someone wants to remix a machine, we can initiate it remotely.

What needs improvement?

An improvement would be if we were able to leverage more iOS device management internally. My goal is to manage all the tools in one centralized tool. Intune does 30 percent of Mac management, but if it could have complete management including patching and automating for Mac devices, that would be good.

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How are customer service and technical support?

I have been trying to contact technical support but haven't been able to reach anyone. I have a couple of questions to which I haven't been able to get any answers. 

How was the initial setup?

The initial setup is pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

The cost is fair but it would be helpful if they would segregate the licenses. There are a lot of features that many of our customers don't need but have to pay for because it comes as a bundle package and we're unable to exclude anything that is not necessary.  

Which other solutions did I evaluate?

I also work with Jamf Pro but you can't compare the two because Jamf Pro doesn't have real-time features and it doesn't do most of the things that Intune does. 

What other advice do I have?

If a customer is looking for a macOS solution, I would for sure recommend Jamf Pro. If it is for Windows and macOS in a combined environment, then I would recommend Intune for managing it. The consideration is based on the customer's macOS family, based on how many users they have. If they have 100 users, then we can still manage it through Intune. If it's a complex environment, for sure we'd need Jamf Pro.

I would rate this solution an eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
TS
Network Manager, Enterprise at a tech services company with 11-50 employees
MSP
Top 10
Good for compliance and setting policies, but needs to be simplified

Pros and Cons

  • "Compliance and the policies that can be set are the most valuable features."
  • "It should be simplified. I've worked with many different mobile device management solutions, and Intune is one of the more complex ones. It could be more simplified, and some of it is related to the wording that is being used, such as a configuration profile versus a policy. They really should have had different names to make it less confusing."

What is most valuable?

Compliance and the policies that can be set are the most valuable features.

What needs improvement?

It should be simplified. I've worked with many different mobile device management solutions, and Intune is one of the more complex ones. It could be more simplified, and some of it is related to the wording that is being used, such as a configuration profile versus a policy. They really should have had different names to make it less confusing.

What do I think about the stability of the solution?

I haven't really seen any negative on that yet.

How are customer service and technical support?

Tech support is pretty decent for Microsoft. A colleague of mine had previously talked to them about Intune. As a partner, we also get counseling time with them. We get advisory services with them where we can speak back and forth with them on projects. We can ask them how would we implement it and what are the pros and cons. Sometimes, they came up with things that we weren't even thinking about or they confirmed what we were finding. I was on a call earlier this week, but it wasn't specific to Intune in this case. We found out something was not possible, and they confirmed it for us, which actually saved us hours of additional research. As far as I know, the advisory is only for partners.

What other advice do I have?

One of the pieces of advice is to become very familiar with the cloud environment. In general, always think in the big picture, not just in the isolated issue or item that you want to accomplish. That's because Intune or Azure, in general, is just so over-encompassing. You really have to think about the big picture and not just about the simple project that you're trying to focus on. Otherwise, it will come back to bite you if you didn't plan it right.

There are some MDMs out there that are simpler and easier, perhaps even better to use. It also depends on the application. It depends on if you've got all Windows devices, all Apple devices, or all Android devices. It also depends on if you have a combination. If you've got all Apple devices, there are a couple of products out there that are probably the best MDM, but they won't help you at all with Windows or Android because they're not designed for that. Intune is trying to be all-inclusive to everything. In some ways, that's an Achilles heel too.

I would rate Intune a seven out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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ArturDrozd
Cloud & Security Technology at a tech services company with 11-50 employees
Real User
Top 10
Cost-effective and easy to use, but the configuration should be simplified

Pros and Cons

  • "The most valuable feature for us is the security, including risk analysis and patch management."
  • "The configuration could be better by consolidating options and making it simpler."

What is our primary use case?

I am using Intune to manage both mobile devices and PC devices. I deploy applications and manage the security landscape.

What is most valuable?

The most valuable feature for us is the security, including risk analysis and patch management. The management is very important for us.

What needs improvement?

The configuration could be better by consolidating options and making it simpler. I would like to have one option in one place that corresponds to one feature, which I can check off and move onto the next one. As it is now, there are a lot of options. For example, when configuring security, I find that it is too much because you have to configure one task in one place, then switch and it is against in another place, and so forth.

In the future, I would like to see support for security and compliance management. I would also like to see iOS management options.

For how long have I used the solution?

I have been using Microsoft Intune for five years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

Being a cloud-based solution, it is very easy to scale.

We have approximately 30,000 users.

How are customer service and technical support?

I have contacted the Microsoft technical support lots of times. It is okay and I am satisfied with it.

Which solution did I use previously and why did I switch?

We did not use a different solution for the same purpose before implementing Intune.

How was the initial setup?

The initial setup was simple and it took us about two days to deploy it.

Intune only supports mobile devices in the cloud version. Because a number of my clients have both PCs and mobile devices, I deployed it in a hybrid model.

What about the implementation team?

I am responsible for configuration and deployment, and sometimes maintenance. Our help desk also handles the maintenance.

What's my experience with pricing, setup cost, and licensing?

The price of Intune is often included as part of a bundle with other Microsoft licenses, which makes it somewhat cheaper.

What other advice do I have?

Microsoft Intune is cost-effective and easy to use, so I can recommend it. That said, it is not perfect, so I think that they can improve a lot of things.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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