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OP
Security Architect at a comms service provider with 5,001-10,000 employees
Real User
Top 5
Wide range of device management, scalable, and highly stable

Pros and Cons

  • "One of the main features of the solution is it allows the management of many devices in different ways."
  • "When Microsoft Intune is used with different android devices it does not always work as it is supposed to."

What is our primary use case?

We use this solution for mobile device management.

What is most valuable?

One of the main features of the solution is it allows the management of many devices in different ways.

What needs improvement?

When Microsoft Intune is used with different android devices it does not always work as it is supposed to.

The enrollment in Microsoft Intune is based on user accounts and not devices. It can be different to maintain different profiles for the same user. It cannot work together with other solutions. For example, if you have a normal user having a mobile phone, and they also have a tablet that they use that is managed from another MDM solution, such as Airwatch, the two can not cooperate if you are using the same Microsoft account on those two devices. They need to allow enrolment through the device IDs.

For how long have I used the solution?

We have been working with this solution for one year.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We have not had any issue with the scalability.

We have approximately 7,000 users using this solution.

How was the initial setup?

I do not think it is ever straightforward to use a Mobile Device Management System. Especially in our case, we were enrolling a lot of different devices that were already in use. That is always complicated and I do not think the fault is with Intune. It is complicated because Android can be used by different manufacturers, such as Huawei, Samsung, or Sony, and all of them can be very different.

What other advice do I have?

I rate Microsoft Intune an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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KL
Team Lead of Endpoint Solutions Management at a financial services firm with 5,001-10,000 employees
Real User
Top 5Leaderboard
Cloud-based mobile data protection that is stable and scalable

Pros and Cons

  • "We have not experienced any bugs or glitches with this solution."
  • "There are items that require improvements. One is the controls from iOS."

What is our primary use case?

We are using Microsoft Intune to control, manage, and to protect the data on mobile devices.

What is most valuable?

The most valuable feature is the scalability.

What needs improvement?

There are differences in protecting the data on a mobile device and on iOS. When you protect the data on iOS, you protect the entire device.

From an Android, you can select certain applications to protect. What this means is that the employee who uses Android devices are protected only from emails, and the personal data on the device is not protected. When the employee uses the iOS they control all of the devices, which is not convenient.

There are items that require improvements. One is the controls from iOS.

For how long have I used the solution?

I have been working with Microsoft Intune for approximately four years.

What do I think about the stability of the solution?

We have not experienced any bugs or glitches with this solution.

What do I think about the scalability of the solution?

We have not had any issues with the scalability. We have more than 1,000 users.

How are customer service and technical support?

We have contacted technical support several times.

Technical support is sometimes okay.

How was the initial setup?

The initial setup is a bit difficult.

It took almost a month to deploy. There were several requirements to set up the conditions.

What other advice do I have?

I would recommend Microsoft Intune.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AI
Senior Security Analyst at a tech services company with 10,001+ employees
Consultant
Scalable, very easy to use, and simple to set up with good documentation

Pros and Cons

  • "It is very easy to use. It has a very easy interface."
  • "They can improve their MAM policies a little bit more and make them more granular. They should include more granular group policies. They are there, but they need to be more granular. Its stability should also be improved. It is not very stable. Sometimes, it shows some inconsistencies across tenants."

What is most valuable?

It is very easy to use. It has a very easy interface.

What needs improvement?

They can improve their MAM policies a little bit more and make them more granular. They should include more granular group policies. They are there, but they need to be more granular.

Its stability should also be improved. It is not very stable. Sometimes, it shows some inconsistencies across tenants.

For how long have I used the solution?

I have been using this solution for around five years. I am using its latest version.

What do I think about the stability of the solution?

It is not very stable. Sometimes, it shows some inconsistencies across tenants. There is still room for improvement there.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

I have interacted with them. Their first response was fast, but after that, they were not that helpful. I would rate them a three out of five.

Which solution did I use previously and why did I switch?

Microsoft Intune is the only solution I have used.

How was the initial setup?

It is pretty straightforward. There is good documentation for that.

What other advice do I have?

I would recommend this product. I would also recommend using the cloud-only solution if possible. Don't go for on-premises because it is not very consistent. Just stay on the cloud.

I would rate Microsoft Intune an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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DM
Security Solutions Architect at a transportation company with 1,001-5,000 employees
Real User
Straightforward to set up and has good UEM capabilities, but it needs container support and a more responsive user interface

What is our primary use case?

We are using this product for enterprise development within our organization. The primary use is for building Unified Endpoint Management (UEM) capabilities.

What is most valuable?

The most valuable feature is the UEM capabilities.

What needs improvement?

The user interface should be improved because it is a little bit slow. It does not have support for containerization. There is no catalog for mobile access management (MAM) security.

For how long have I used the solution?

I have been working with Microsoft Intune for more than six or seven years.

What do I think about the scalability of the solution?

Because we are doing a PoC, there have been no issues with scalability as of now. We started with a user base of 5,000 and are aiming to…

What is our primary use case?

We are using this product for enterprise development within our organization.

The primary use is for building Unified Endpoint Management (UEM) capabilities.

What is most valuable?

The most valuable feature is the UEM capabilities.

What needs improvement?

The user interface should be improved because it is a little bit slow.

It does not have support for containerization.

There is no catalog for mobile access management (MAM) security.

For how long have I used the solution?

I have been working with Microsoft Intune for more than six or seven years.

What do I think about the scalability of the solution?

Because we are doing a PoC, there have been no issues with scalability as of now.

We started with a user base of 5,000 and are aiming to have 30,000.

Because we are still in the PoC, we are only testing it with a few users.

How are customer service and technical support?

We have not been in touch with Microsoft technical support.

How was the initial setup?

The configuration is straightforward and there is nothing complex about it.

What other advice do I have?

Intune is a good product for UEM, which is helpful for Windows 10 management. However, for MAM, there is lots of improvement needed. For example, the application catalog should be there.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
TG
Managing Partner at a tech services company with 11-50 employees
Real User
Simple to understand for new users, easy to operate, and reliable

What is our primary use case?

The solution is used for managing all devices centrally and overall reducing administrative operations.

What is most valuable?

The solution is easy to use, simple to understand for those new to using it, and combined with the other Microsoft products it makes for an overall good package.

What needs improvement?

In an upcoming release, I would like to see some kind of analytics report.

For how long have I used the solution?

I have been using the solution for approximately six years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found the solution to be scalable.

What was our ROI?

This solution can help you reduce operational tasks which will…

What is our primary use case?

The solution is used for managing all devices centrally and overall reducing administrative operations.

What is most valuable?

The solution is easy to use, simple to understand for those new to using it, and combined with the other Microsoft products it makes for an overall good package.

What needs improvement?

In an upcoming release, I would like to see some kind of analytics report.

For how long have I used the solution?

I have been using the solution for approximately six years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found the solution to be scalable.

What was our ROI?

This solution can help you reduce operational tasks which will save you money.

What other advice do I have?

I recommend this solution to others. We have a lot of customers that enjoy the solution.

I rate Microsoft Intune an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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MJ
Líder de Proyectos at a energy/utilities company with 5,001-10,000 employees
Real User
Stable, scalable, and simple implementation

What is our primary use case?

I use Microsoft Intune for mobile device management applications.

What needs improvement?

The solution could improve by having better integration with Apple.

For how long have I used the solution?

I have been using Microsoft Intune for approximately two years.

What do I think about the stability of the solution?

The stability of Microsoft Intune is good.

What do I think about the scalability of the solution?

We have 9,000 users using this solution in my organization.

How was the initial setup?

The implementation was straightforward and it took approximately two months.

What about the implementation team?

The reseller of the solution has helped us with the implementation. We have five engineers that are maintaining this…

What is our primary use case?

I use Microsoft Intune for mobile device management applications.

What needs improvement?

The solution could improve by having better integration with Apple.

For how long have I used the solution?

I have been using Microsoft Intune for approximately two years.

What do I think about the stability of the solution?

The stability of Microsoft Intune is good.

What do I think about the scalability of the solution?

We have 9,000 users using this solution in my organization.

How was the initial setup?

The implementation was straightforward and it took approximately two months.

What about the implementation team?

The reseller of the solution has helped us with the implementation.

We have five engineers that are maintaining this solution.

What other advice do I have?

I would advise others this solution is easy to implement in the organization.

I rate Microsoft Intune an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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HR
Cyberecurity and Compliance Specialist at a manufacturing company with 10,001+ employees
Real User
A cloud-based mobile device and application management solution that works well

What is most valuable?

It works pretty well for us.

What needs improvement?

The configuration and pricing can be improved. It would also be better to meet with people in the country and teach us how to manage personal information because we will not look at or touch any personal information. They should teach us about managing personal information and make it really easy for us.

What's my experience with pricing, setup cost, and licensing?

Pricing can be improved.

What other advice do I have?

On a scale from one to ten, I would give Microsoft Intune a ten.

Which deployment model are you using for this solution?

Public Cloud

What is most valuable?

It works pretty well for us.

What needs improvement?

The configuration and pricing can be improved. It would also be better to meet with people in the country and teach us how to manage personal information because we will not look at or touch any personal information. They should teach us about managing personal information and make it really easy for us.

What's my experience with pricing, setup cost, and licensing?

Pricing can be improved.

What other advice do I have?

On a scale from one to ten, I would give Microsoft Intune a ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
JP
General Manager at ti724
Real User
Top 5
Very easy to use but lacks network security and other features

What is our primary use case?

We are partners with Microsoft Intune as well as customers. 

What is most valuable?

The valuable feature of this solution is its ease of use. 

What needs improvement?

I find the solution quite old school with not many features. Managing devices is a little complex when they are not Microsoft projects. Additional features I'd like to see would include Wi-Fi and network security.

Which deployment model are you using for this solution?

Public Cloud

What is our primary use case?

We are partners with Microsoft Intune as well as customers. 

What is most valuable?

The valuable feature of this solution is its ease of use. 

What needs improvement?

I find the solution quite old school with not many features. Managing devices is a little complex when they are not Microsoft projects. Additional features I'd like to see would include Wi-Fi and network security.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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