Microsoft Intune Reviews

Our use case is relatively typical; we primarily use the product for managing Windows laptops, pushing policies, and some configurations. 

The ability to send configurations to our systems is valuable, particularly as we don't have a regular Windows AD server. Our current environment doesn't have a Windows AD, which limits our ability to push GPOs. However, this is where the solution can step in and help us push policies.

The reporting could be improved, as it's pretty poor compared to other products of this type. 

Patching needs improvement, as it hasn't been working well recently. 

We've been using the solution for over two years. 

The solution is very stable. 

The scalability is there, and it's automatically based on the number of users in the back end, so we don't even need to think about it.

The tech support is excellent, and I give them a nine out of ten.

Positive

At my old organization, we used Microsoft System Center Configuration Manager (SCCM), which is more of an on-prem system. Microsoft seems to have recognized that everyone is moving to the cloud, and I expect they will bring SCCM's capabilities onto Intune as a kind of product upgrade.

SCCM is a more versatile tool than Intune; we can't patch third-party applications in the latter, which is a significant headache.

The deployment was pretty straightforward; the solution came in a prebuilt configuration, and we just needed to enable it in our Azure domain.

As the product is cloud-based, we don't have to do any maintenance as a customer. 

Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version. 

I rate the solution eight out of ten. 

Those considering the solution should look into it because it may already be part of your license or available with a small upgrade. Once upgraded, you have a tool and don't need to bring in another one. The deployment is simple, there is no other third party and no agents to be deployed. You also have a dedicated console that provides visibility and management, which is very easy to handle.

The primary use case is to safeguard the company's data. My management wanted to categorize the applications and ensure privacy and security in terms of corporate applications versus personal applications on corporate devices. We began to prioritize B objectives in 2013 and 2014, which is why it is essential for the organization to prioritize its categorization. To accomplish all of these objectives, we embarked on a successful journey.

Since Microsoft Intune has provisioned data, application, and device security, it helped us significantly increase our security posture.

We restricted certain geographical locations with which we are not doing business, which minimized risk, and Microsoft Intune's conditional access feature helped secure our environment from a recent hacking attack originating from a specific country.

The conditional access feature in conjunction with Microsoft Endpoint Manager is a fantastic combination.

The device profiling which uses the official Outlook email enabled us to control the screenshot feature and prevent copying outside of the organization's application. This is really helpful in controlling data breaches.

Microsoft needs to enhance device-level security, as sometimes when using Microsoft Intune, the device's operating system becomes stuck and requires a full uninstall to remove the Intune bug.

The price of the solution has room for improvement.

I have been using the solution for almost ten years.

The solution is extremely stable.

The solution is scalable. We have 300 end users in our organization.

Prior to the COVID pandemic, the technical support was excellent, but since then there has been a marked decline in the quality of support.

Neutral

We previously used VMware Workspace ONE which is a very good solution and in some areas better than Intune, and Cisco Meraki Systems Manager. We switched to Microsoft Intune because of the better integration with Microsoft products.

The initial setup is a bit complex. Initially, we deployed for the executives of the organization. We deployed Microsoft Intune for one hundred users in the first year. After receiving positive feedback, we expanded our model and provided security for all the major executive users of our organization, protecting their data, devices, and applications. We had two administrators and six service desk screen engineers deploy the solution. In addition, our two administrators were verifying the policies and implemented the solutions on end users' devices.

The implementation was completed in-house.

Microsoft Intune is a very good solution and in time I am sure we will see a good return on investment.

Microsoft Intune is expensive.

I give the solution a seven out of ten.

There is no external maintenance, but at the device level, we must adhere to Microsoft's patches and policies and keep our devices up-to-date with the latest patches. The company portal may not allow for older versions, so we must ensure that the solution is kept up-to-date.

Microsoft Intune is a very good solution and when compared to VMware Workspace ONE, it is a strong competitor. I would not call it the topmost or leading product in this domain, however, with Microsoft's progress, I'm sure it will be a leader in a few years. On the Microsoft side, they may need to improve their support system and build releases of the solution.

We are using it for software deployment. I am able to push any software within minutes. For example, if I want to install Google Chrome for all the users, I can push Google Chrome through Microsoft Intune. Within five to ten minutes, all the users will have Google Chrome. 

We also use it for device management. We can easily register a device. It is very easy. It is helpful for BYOD.

I am happy with Microsoft Intune because Windows updates are easy. There is no need for SCCM. You can push an update, and wherever a system is available, it gets updated. Windows updates are very easy with Microsoft Intune. For Windows systems, endpoint management is very easy with Microsoft Intune as compared to other technologies.

It is user-friendly, and the performance is also good. It is a convenient product.

Sometimes, updating a client policy is very difficult. This needs to be improved.

Their support also needs improvement.

I have been using Microsoft Intune for about three years.

It is very difficult to get support from Microsoft. They are not able to troubleshoot some of the issues. They have support, but it is very difficult to get support.

We were using the SCCM server. It is a Microsoft product.

It is easy. It is not difficult.

It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better.

I would recommend Microsoft Intune. It is a good product. 

I would rate Microsoft Intune a seven out of ten.

We typically use Intune when we have workstations that we want to manage, but we do not want to connect to our legacy Active Directory. We use a combination of Intune and Azure Active Directory.

Intune is able to put together compliance and safety checks for our endpoint devices, but it is one of the protection or security solutions. We need to use other solutions as well to completely manage the security, such as Microsoft Defender or a third-party endpoint antivirus solution. Intune definitely helps with protection, but you need to make sure that you have your endpoint security software installed. Intune provides good visibility into which devices comply with your company standards and which ones do not.

Intune more or less provides full endpoint visibility and IT control across device platforms. It simplifies my work because it is easy to view which devices are compliant and which ones are not. All you have to do is establish or configure your company's device policies, and then from there, you make sure that you assign those policies to users. Intune is able to gather information about who is compliant and who is not. It saves time on security management and administration. The administrator does not have to go through all of the company devices deployed throughout the organization. It definitely saves time.

Users have a better experience because they do not have to do anything on their end. Everything is pretty much handled at the back. When they sign in to their computers, Intune kicks in, and they do not have to do anything for software deployment. It just takes a few minutes for the software on their devices to download. All the software is deployed by Intune based on their profile. It takes a few minutes. The users are happy with it because they are able to proceed to work without having to call the IT help desk to get assistance. For security and management, such as updating machines, they have control over when they can do the restart. They appreciate that their machine is being updated and looked after by the IT group. They see that policies are made personal, and they are able to seamlessly download the updates on computers.

Users' access to the company data through personal devices became more secure. It helps to segregate data from their personal devices or applications.

Intune has improved productivity. It has probably reduced the risk of security breaches by 20%. It cannot completely mitigate possible breaches in the company, but it improves the security posture for the devices being used by the users. A significant percentage of breaches rely on the users and user behavior. 

It helps us save costs, but I do not have any data. Security breaches cost a lot, and if it is able to mitigate a security breach, we have saved the cost of that breach.

The policy and compliance monitoring of devices and the software deployment are most valuable.

We have a bird's eye view of what is happening on the endpoint.

They should improve its compatibility with other operating systems such as iOS and Linux. It supports Linux but they still need to work on the iOS part.

I have been using Intune since 2019.

I have not worked with any other solution recently. 

It is easy.

We have seen an ROI.

It is reasonable for the features it has.

If you are just running Windows, it is very good. It is tightly integrated with Windows. Microsoft gives Windows users quite an experience. If you decide to deploy it for Windows, it allows you to take away the old Active Directory, and just rely on Azure AD. All of the policies and other configurable items are in there to manage security on your local machines. Of course, there are some caveats between the two, but security-wise and endpoint management-wise, it takes care of Windows from authentication and onboarding to software deployment and updates. I have very good experience using Intune with my Windows machines, but for other OS, it still needs to be improved.

I would rate Intune an eight out of ten. It lacks features for managing operating systems other than Windows.

We use Intune as an educational platform. My company has about 85 users and 10 admins at one location. 

Intune saves us time and money because we buy less equipment. We can wipe our devices and reuse them on different jobs instead of buying new ones. 

Intune enables us to manage our devices from anywhere. 

Intune has limited integration with non-Microsoft solutions. It isn't suitable for iOS devices—only Windows and Android. I would also like to see improved synchronization and replication with Azure Active Directory in hybrid environments.

I have used Intune for one year. 

Intune is stable.

Intune is scalable.

I rate Microsoft's support an eight out of ten. The recommendations from the community forums are usually enough. I contact Microsoft's support when I have a significant issue. They're helpful and provide the information I need.

Positive

We also do business with Amazon, Google, and other cloud providers. 

Intune was easy to set up. Everything goes quickly once you have all the documentation. It isn't that complicated and took about four or five days in our test environment. We had to synchronize the users with the cloud environment. Once all the identities are replicated in the cloud, we started to duplicate the groups and endpoints. After this was finished, we cut the links to the on-premise installation.

We have seen a return on investment. We pay about $10,000 annually for 85 users. We save a lot on maintenance and monitoring. 

Intune's pricing model is appropriate. 

I rate Microsoft Intune a nine out of ten. 

When we develop, it's used for multiple different solutions. It could be anything, such as a portal, field services, web development, web apps, and lots of other different things.

For me, there are many strong points in the solution. Firstly, the skills are readily available. That's one of the things. There's a lot of Microsoft expertise in the market. 

Also, they've invested a lot in their software and continuously updated it. So I think those are the things that are very important to us.

There is room for improvement in integration and security as well. Those are areas that clients are always concerned about.

So, in future releases of the product, I would like to see better integration as well as enhanced security.

I have been using Microsoft Intune for seven years now. We are dealing with the latest update of Microsoft Intune. We have started working on it, and our developers and other personnel are currently getting certified for it.

It is a stable solution. I would rate the stability an eight out of ten.

I would rate the scalability an eight out of ten.

We have over a thousand endpoints using Microsoft solution.

Customer service and support are helpful and responsive.

Positive

If you've got the right skills, the initial setup is not that difficult. It is very quick to set up. It doesn't take long. 

Some customers have benefited from it.

We work with all Microsoft products,  like .NET, and a lot of development around those areas. 

Another one, Arc Systems, is a current platform that we use.

I would recommend using this solution. Overall, I would rate Microsoft Intune an eight out of ten. If they could make the integration a lot easier, it would be better.

The primary use case of Microsoft Intune is for patch management and app deployment.

Microsoft Intune is deployed in a hybrid environment and we use Atel cloud.

I can see that the patch management process is much improved with the bundled patch management option available in Microsoft Intune compared to the KPI deployment required by the other deployment solutions.

Deploying an app can be a complex process due to dependencies. For example, I have a package with three files that need to run, but one of them has a dependency on another one. This can be challenging to manage with the Intune app deployment and has room for improvement.

I have been using the solution for one month.

We have premium technical support from Microsoft.

We currently also use BigFix.

We have not yet implemented the solution but the app deployment is a bit complex.

When we add a device to the Azure domain, the activation process for Intune is simple and straightforward with no added complexity.

We partnered with Microsoft to help us implement the solution in our environment.

Intune is cost-effective as it is included in some of the Office 365 packages. GMF can be more expensive.

We evaluated Jamf Pro and will be rolling it out for Apple devices.

I give the solution a seven out of ten.

As of now, we deployed the solution onto 10,000 devices and when completed it will be 30,000 devices. The solution is used in multiple departments in multiple geographical locations.

Microsoft Intune is a Windows solution, and organizations can take advantage of its features. However, I would not recommend using iOS devices with Microsoft Intune as it is suited for Windows only.

We use the solution for auto-enrollment with app EPP and application deployment with EPP.

We're currently testing the possibility of using the solution as a new MDM tool for mobile applications.

All regions and departments operate on the same model; we turn on the device, select if it's personal or corporate, and all the products and profiles are loaded onto it.

The solution hasn't improved our organization yet, as we're still in the testing phase and have yet to go into full production.

The ability to switch between Affinity and non-Affinity enrollment is great. 

The wiping features are very good. 

The capacity to create more profiles and switch between corporate and personal devices are beneficial features.

One of the main advantages of Intune is that it's a Microsoft product, so it integrates with the other MS products we use.

The solution needs to be better for managing laptops; many functions are still unavailable in this regard.

The scalability could be improved, and like most other MDM products, Intune is good but not 100% there yet.

We've been using the solution for a couple of years. 

The stability is good, and there has been a lot of progress since I last used the solution.

The solution is working well for the most part, but some improvements could be made to the scalability. 

I never had to contact technical support. 

I previously used MobileIron UEM and VMware Workspace ONE.

I wasn't involved in the initial deployment. Now that it's set up, deployment to devices requires turning the phone on, and the device will automatically pull up the profile if the client is linked to our Apple Business Manager tool. We currently have one staff member involved with the maintenance, but we're looking into distributing it to others on the same team.  

The pricing for Intune and the competitor products are all within the same range, there is no true advantage when it comes to cost. 

I evaluated MobileIron and VMware. 

I rate the solution seven out of ten. 

We have yet to reach a level where we can notice flaws or identify areas for improvement since we're still checking and have yet to run the solution through a capability list.

My advice to others evaluating Intune is that it's the best solution for mobile devices like Androids and iPhones. However, if you're rolling out physical laptops, I recommend using a second tool, as there are still many unavailable options on the Intune app for laptops.