Microsoft Office SharePoint Server Customer Service and Technical Support

Giuseppe-Barillari
Delivery Manager at Gesel
Technical support could be improved. They are not fast enough, especially when we'll go deeper in the product itself. More complex issues make it very tough to find someone that can help you. View full review »
Kuldeep-Verma
Senior Consultant at a retailer with 1,001-5,000 employees
I have been in contact with technical support several times. Most recently was about eight months ago when I was having trouble migrating to the SharePoint online. Unfortunately, they didn't help me very much and I had to solve the problem myself. We have FastTrack support tickets, and even with this, it took them too long to look at our issue. We had to first raise a normal support ticket before it was escalated to FastTrack. It was more than fifteen days, so I had to work on it myself. I was able to solve it by looking at the log, but it took time. View full review »
reviewer1095807
Operation Manager at a software R&D company with 51-200 employees
I've never had any interactions with technical support. View full review »
Learn what your peers think about Microsoft Office SharePoint Server. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,458 professionals have used our research since 2012.
reviewer1214295
Engagement Manager - SharePoint expert at a marketing services firm with 5,001-10,000 employees
Reaching out to technical support is sometimes difficult because the first step is always to send the logs, and my client, which is a private bank, cannot send the logs like it's typically done, so it's difficult to work with them. This may be specific to my client, however. View full review »
reviewer1160172
Head of Development and Implementation at a pharma/biotech company with 201-500 employees
We've never had to contact technical support. My company is in Iran and because of the sanctions, the technical support system is not available for us. View full review »
reviewer1231869
Responsible Manager at a tech services company with 201-500 employees
Techincal support is good. I am able to open cases through the partnership channel to Microsoft and they solve any problems we have. I don't have issues dealing with them. View full review »
reviewer1227735
SharePoint Expert at a tech services company with 201-500 employees
We typically use Google to find the answers we need. View full review »
Learn what your peers think about Microsoft Office SharePoint Server. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,458 professionals have used our research since 2012.