Microsoft has a huge community that provides support and tips to go through the components and how to supply them.

I think that the technical support is good. I've never had issues with SharePoint or raised any tickets related to SharePoint, but I have had contact with Microsoft support for other products such as Power BI. 

The support from Microsoft is very quick and they are very proactive. If they cannot solve the problem within your timezone, they will escalate it to another timezone. They are completely flexible in that way.

Another really good point is that even if I open a ticket in Europe, but it's related to someone in Latin America, they will call that person in the Latin American timezone from the Latin American team. It is flexible and promotes collaboration.

We've never had to contact technical support. My company is in Iran and because of the sanctions, the technical support system is not available for us.

Technical support could be improved. They are not fast enough, especially when we'll go deeper in the product itself. More complex issues make it very tough to find someone that can help you. 

Their technical support is a little different. It could be challenging. The problem with Microsoft is that they have different tiers. Unless you are a premium partner, you are usually dealing with a third party. Microsoft has these third-party companies, and they are basically just reading off a script. In the company I work for, we have to have certain certifications for Microsoft. We are like a gold partner where we get immediate support from an actual Microsoft representative. If you are just a company, you will usually deal with the first-line technical support, which is usually a third party.

Reaching out to technical support is sometimes difficult because the first step is always to send the logs, and my client, which is a private bank, cannot send the logs like it's typically done, so it's difficult to work with them. This may be specific to my client, however.

I have been in contact with technical support several times. Most recently was about eight months ago when I was having trouble migrating to the SharePoint online. Unfortunately, they didn't help me very much and I had to solve the problem myself.

We have FastTrack support tickets, and even with this, it took them too long to look at our issue. We had to first raise a normal support ticket before it was escalated to FastTrack. It was more than fifteen days, so I had to work on it myself. I was able to solve it by looking at the log, but it took time.

I do not really have the type of position where I would be contacting support over any issues I have with SharePoint. I know that Microsoft does not really have impressive support.  

I would rate the level of technical support as moderate.

There is a lot of documentation. You can easily find information on the blogs. Microsoft provides support at affordable rates. The implementation project can be a challenge. In Turkey, we have problems finding good architects, not just for SharePoint but for any solution.

As a Microsoft partner, we get fantastic customer service. We're quite satisfied with their level of service.

I don't have much interface with the Microsoft Office because it's usually the SharePoint architect or developer that needs to make contact with support.

We typically use Google to find the answers we need.

We generally get our support from a different business partner and not from Microsoft directly. From Microsoft, the support normally takes longer than we need and it's not a route we appreciate. We prefer getting support from an IBM business partner, it takes less time. 

I've never had any interactions with technical support.

I would give the customer service a 7/10 rating.

I would give the technical support a 7/10 rating.

Techincal support is good. I am able to open cases through the partnership channel to Microsoft and they solve any problems we have. I don't have issues dealing with them.