We used SharePoint to automate the documentation flow and develop SharePoint-based IT systems for licensing, managing documents, the help desk, and task libraries.

We used InfoPath forms to automate our organizational processes and forms, and managed the workflow for these forms using Nintex Workflow Engine. Using these features together, we converted our paper work to electronic digital data.

One of the value adds from SharePoint is the version history of any given document, which when we first began using it was, I believe, ten versions by default and now it's gone to over one hundred with no extra effort. If somebody modifies something then you can go back a hundred versions of that document to see who did what and at what time. I think it even tracks on which IP address the changes were made. If there is a concern about rogue access using an authenticated account, we can go back in time and research that.

Allowing information to be shared across the company using the document library on SharePoint improved the effectiveness of our operations and new projects.

Consolidating all company digital content on SharePoint allowed creating company know how, which is used to improve our operations and new projects.

Implementing business process automation using workflow management improved company efficiency, allowing process transparency and possibility for follow-up at each step of the processes.

Implementing business process automation using workflow management allowed us to stop using paper.

This solution has provided us with a collaborative workspace to allow everyone to work together and be on the same page.

I couldn't name a specific improvement to our organization because of this solution.

This product has improved the way our organization functions in the following manner:

• We are provided with policies and procedures for administration.
• We can store all the documentation related to all IT projects.
• We have developed some workflows for automating licensing requests and other type of requests.